Bad experience, ordered something supposed to be delivered in a few days two weeks later, nothing, no email, the date changed for a way further date, so i called, they said they won't have it and cann... See more
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Pricing and product selection is always great - however in the current world business enviroment ( covid...) availablity of some products have been an issue . Total not your fault - shipping delays... See more
Ordered a backpack leaf blower Dec 28 2025 with delivery estimate in January. February 4 called company and told them I did not receive it and wanted to cancel order. Person on phone said it was cance... See more
This is to inform you that our order was really messed up. Please refer the order id 14121061-00. We spoke to 4 different customer service representatives in the past month and gave clear directions... See more
Company replied
Company details
- Safety and Work Wear Store
- Business to Business Service
- Construction Machine Dealer
- Hardware Store
- Packaging Supply Store
- Warehouse
About TENAQUIP Limited
Written by the company
Founded in 1968 by Ken Reed. Ken had one vision for his life's passion: to take the customer's procurement experience to a higher level. TENAQUIP has proudly served Canadian businesses with this model for over 50 years offering state-of-the-art Industrial and Occupational Health & Safety products sourced from around the globe.
En 1968, Ken Reed fonde TENAQUIP avec la vision qui passionnait sa vie: amener l'expérience d'approvisionnement du client à un niveau plus élevé. TENAQUIP sert fièrement les entreprises canadiennes avec cette philosophie depuis 50 ans, offrant des produits à la fine pointe de la technologie provenant des quatre coins de la planète, pour le milieu industriel et celui de la santé et sécurité au travail.
Facility Maintenance
Instruments
Material Handling & Storage
Office
Packaging & Shipping
Safety
Tools
Welding
En 1968, Ken Reed fonde TENAQUIP avec la vision qui passionnait sa vie: amener l'expérience d'approvisionnement du client à un niveau plus élevé. TENAQUIP sert fièrement les entreprises canadiennes avec cette philosophie depuis 50 ans, offrant des produits à la fine pointe de la technologie provenant des quatre coins de la planète, pour le milieu industriel et celui de la santé et sécurité au travail.
Shop by Category
ElectricalFacility Maintenance
Instruments
Material Handling & Storage
Office
Packaging & Shipping
Safety
Tools
Welding
Contact info
22555 Aut. Transcanadienne, H9X 3L7, Senneville, Canada
- 1-800-661-2400
- info@tenaquip.com
- www.tenaquip.com
2.6
Poor
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome service
June 24, 2021
Reply from TENAQUIP Limited
Thank you for taking the time to write a review. We’re glad that you loved our service, we are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to seeing you again soon
Reply from TENAQUIP Limited
Bruce, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime
availability and fast delivery is major…
availability and fast delivery is major key for using your company
June 23, 2021
Reply from TENAQUIP Limited
Thank you Daniel for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon.
Tenaquip review
Mike and Rob on the order desk are always helpful and knowledgeable.
they make ordering a breeze, and always help facilitate any problems with an order.
Your sales rep for our sites is top notch .
James White
June 23, 2021
Reply from TENAQUIP Limited
Hi James, thank you so much for your review. We will share this with the team to let them know to keep up the amazing work, we’re here for you anytime!
great and quick service
great and quick service, always receive my order in a timely matter
June 23, 2021
Unprompted review
Reply from TENAQUIP Limited
Hi Valerie, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers
Reply from TENAQUIP Limited
BJ, Thank you so much for taking the time to share your experience, we really appreciate your business and helping to share the word. We look forward to serving you again!
Great online experience...easy to order!!!
Great online experience...easy to order online and fast delivery. The site allows for product availability, which I believe is an important part when ordering via the internet.
June 20, 2021
Unprompted review
Reply from TENAQUIP Limited
Thank you for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon!
Excellent service
June 16, 2021
Reply from TENAQUIP Limited
Mara, nous sommes heureux de voir que vous avez vécu une expérience 5 étoiles chez Tenaquip. Merci d'avoir partagé.
Reply from TENAQUIP Limited
Thanks James for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to at 1-800-661-2400 or by email at info@tenaquip.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
Email replies are rather late
Email replies are rather late. 1 or 2 days. Once the ETA is delayed 1 month and it was not informed me. I checked my account closely and found it out.
June 14, 2021
Reply from TENAQUIP Limited
Hi Joaquin, your order has not been cancelled it is shipping out today and you should receive it shortly! Please feel free reach out to our customer representatives at 1-800-661-2400 or by email at info@tenaquip.com with any further comments or concerns. We thank you for your business
Disappointed with returns
Disappointed with returns, not only did I have to pay the shipping myself, I also had to pay a restocking fee.
Any company I currently deal with has long rid of these antiquated policies.
Thanks for your follow up to this issue and rectifying my concerns.
June 4, 2021
Unprompted review
Reply from TENAQUIP Limited
Hi Jo, we’re sorry to hear of your less-than-satisfactory experience with Tenaquip and hope you will accept our sincerest apologies.
Being known for our great customer service, we would like to make things right.
Please reach out to us directly at 1-800-661-2400 and request to speak to a supervisor at your earliest convenience.
We value our customers' opinions and would like to thank you for bringing this to our attention.
Reply from TENAQUIP Limited
Hi Ramandeep,thank you so much for your kind review. It's so great to hear you enjoyed your experience with us and we'll be sure to pass your kind words onto the team!
Customer Service Experience after Cancelled Order
Don't be fooled by their replies offering to help in the reviews. They’re only commenting to make it seem like they’re responsive to concerns but they won’t actually do anything
I took them up on their offer after my order for 3M masks was cancelled even though the item is still in stock but they said I would now have to buy more masks in bulk for a higher price per mask.
During the call, they again refused to honour my original purchase. Instead, they tried to advertise their own in-house brand of mask to me which I’ve never heard of. Felt like more of an opportunity to market their own brand to me than to address customer concerns
When I asked if another 3M mask in stock could be price matched to my original order (effectively asking for a $6 discount off the current selling price) they refused and haven’t heard from them since. If you’re wondering how much customer service is valued at Tenaquip the answer is less than $6. Complete waste of time
May 31, 2021
Unprompted review
Very happy with over all service.
wonderful service from Dawn. Competitive prices as well.
May 31, 2021
Reply from TENAQUIP Limited
Thank you so much for your 5-star review! We will share this with Dawn to let her know to keep up the amazing work
the worst tool place i order
the worst tool place i order ,
never again
i order a lots online im a contractor.
wow after 2 month of waiting for a lots of tape measure i finally buy somewhere else .
crazy crazy waiting . if you don't got the tool stock i understand but just mentioned it .
plus they took 3 time the money on my credit card .
May 29, 2021
Unprompted review
Reply from TENAQUIP Limited
Hi Marco, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please reach out to us directly at 1-800-661-2400 and request to speak to a supervisor at your earliest convenience. Thank you
i bought the dewalt mower 2x 20 volt 5…
i bought the dewalt mower 2x 20 volt 5 amp , it said 45 minutes cutting time , i only get 10 minutes. the biggest waist of 800$ ever. i will never buy another dewalt product again.
# 13763580
May 23, 2021
Unprompted review
Reply from TENAQUIP Limited
Hi Greg, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. A supervisor will be in touch with you shortly. Thank you
Great discounted items and friendly…
Great discounted items and friendly service
May 20, 2021
Unprompted review
Reply from TENAQUIP Limited
Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us
Discontinued product
I have had a number of products be discontinued with no cost affective replacement available
May 19, 2021
terrible
terrible. placed an order April 13, estimated ship date of April 24. After a month hearing nothing, I reached out and got an updated ship date of may7. After THAT ship date came and went, I had to contact them again and they said ship date would be August, then the same day an email saying the ship date was "indefinite." I have asked twice for them to refund my order and I have got silence in response. There are so many better options to find tools and equipment.
May 16, 2021
Unprompted review
Reply from TENAQUIP Limited
Hi Jake, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
A customer service supervisor will be in touch with you shortly. Thank you
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