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Tenpin - Acton Reviews 

262
TrustScore 4 out of 5

4.2

Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... See more

Company replied

Rated 5 out of 5 stars

I have visited with my family and we had a really good experience. We all enjoyed our time there. The booking process was very smooth, easy and the staff were friendly and welcoming. We ordered a meal... See more

Company replied

Rated 5 out of 5 stars

We celebrated my son's 9th birthday with a laser tag party and he and his friends had an amazing time! Everyone was so lovely and helpful, from looking after the cake to having jugs refilled at the r... See more

Company replied

Rated 3 out of 5 stars

The lane screen was not working on one of our lanes and I asked a staff member for help, he disappeared somewhere and never came back after 10 mins. I had to go and ask someone else, but they took a w... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.


Contact info

  • Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

262 reviews

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4.2

All reviews

(262)

10,127 reviews in the last 12 months

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Rated 5 out of 5 stars

Great deals

Great deals, swift service, friendly staff and good atmosphere. Have visited through work, as a couple and for family days out would recommend for sure and always return.

March 12, 2026
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Reply from Tenpin - Acton

Hi there, thank you for the fabulous 5* review! We're delighted to hear that you enjoy visiting with colleagues and family, and that you enjoy our deals, the service from our team and the atmosphere at Tenpin Acton. We look forward to welcoming you back again soon! Best wishes - Adelaide

Rated 2 out of 5 stars

ordering food was not the a good…

ordering food was not the a good choice, £10.50 for frozen Tesco pizza, In fact sainsbury frozen pizza taste better. very disappointing.

May 13, 2026
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Reply from Tenpin - Acton

Hello Za,
Thank you for taking the time to rate Tenpin Acton 2 stars. We appreciate your feedback and are sorry to hear that the pizza did not meet your expectations. We'll look into the pizza quality to ensure a better experience. We hope that your bowling was enjoyable and that your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

had a lovely time and it was lovely…

had a lovely time and it was lovely service

May 6, 2026
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Reply from Tenpin - Acton

Hello Lilly, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Acton. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Ver nice place big lots of games fun …

Ver nice place big lots of games fun prizes food deals drinks some nice staff who help

May 3, 2026
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Reply from Tenpin - Acton

Hi Rob, thank you for the 5* rating and review of Tenpin Acton. We're pleased to hear that you had a lovely time and that the team provided great service. We look forward to your return!
Take care,
Kirsty

Rated 2 out of 5 stars

Thursday bad experience

Thursday evening. Asked if there was any offers on. Lady said no and charged me and my friend £21 each (£42)for 2 games of bowling which I thought was excessive. We then spent £8 each on a burger meal which took 30 minutes.

I then saw advertised all over the lane screens that you can get 2 games of bowling and a burger meal for £10 each.

So spent pretty much spent £58 when we could have paid £20 and the burger was trash.

Left feeling like I was robbed

Arcade was fun

May 6, 2026
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Reply from Tenpin - Acton

Hi Jamille, thank you for taking the time to leave a review of Tenpin Acton! We are really sorry to hear that you were not offered our £10 Thursday deal on arrival. Please note that this deal needs to be booked online or by calling us on 0333 034 6100 as this needs to be booked at least 30mins prior to your visit! Your feedback is really important so please be assured all will be passed to the relevant team and in the meantime we do hope you will still consider visiting us in the future! Best wishes - Mel

Rated 5 out of 5 stars
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Reply from Tenpin - Acton

Hi Samuel, thank you for the fabulous 5* review of Tenpin Acton! We are so pleased you had the best time and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Very good experience

Very good experience

May 6, 2026
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Reply from Tenpin - Acton

Hello, thank you for the amazing 5* experience of Tenpin Acton! We are so pleased you had such a great experience and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel

Rated 4 out of 5 stars

Had a good time with family

Had a good bowling and karaoke experience at Acton Tenpin. It will be good to have more staff on the weekends.

May 6, 2026
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Reply from Tenpin - Acton

Hello Anonymous,
Thank you for taking the time to rate Tenpin Chichester 4 stars. We're glad you enjoyed your bowling and karaoke experience. We appreciate your feedback regarding weekend staffing levels, and we'll consider it for improvements. We hope that your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Great place for family and friends!

Easy to book. Big parking space. Kids love bowling and tag laser.

May 6, 2026
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Reply from Tenpin - Acton

Hi Kay, thanks for leaving a rating and review for Tenpin Acton!
We are so happy that booking was easy, parking was plentiful, and the kids enjoyed bowling and laser tag. We appreciate your fantastic feedback! We hope to see you again soon! Best wishes - Rosie

Rated 2 out of 5 stars

I didn't enjoy the food

I didn't enjoy the food. Chips cold and biggest too hot.
Ordered nachos. Came wrong once then complained remade the order still came wrong second time. Didn't want salsa or jalapenos but managed to send 2nd order with jalapenos. Was upset inside and that after we finished our game. Then after complaining again management said sorry apologised. Tried to want to make again I said I'm going then they offered and asked what would I like and I agreed a refund would be satisfactory. But then offered refund which I've not had still. So expect a complaints letter.

The bowling was fine. The place needs new bowling balls as all have bad scratches etc and this affects play. Anyways you make money so spend it correctly to allow people to come back and enjoy their time.

Very busy, the space needs music rather then noise of kids parties and kids running everywhere. I have kids too but it's also dangerous with all the bowling balls.

Sections should be made for pool, darts, seating areas and gambling machines for adults shouldn't be place while kids bowl. The arcades is separate.
Hope this helps in some way.

May 6, 2026
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Reply from Tenpin - Acton

Hello Prajay,
Thank you for taking the time to rate Tenpin Acton 2 stars. We appreciate you taking the time to share your experience. We're sorry to hear that the food and nachos didn't meet your expectations, and that the refund hasn't been processed yet. We'll look into the food issues and the refund process. We'll also consider your suggestions about the bowling balls, music, and adult areas to improve the overall environment. All the best ~ Laura

Rated 5 out of 5 stars

Amazing birthday party.

It was amazing time for kids to celebrate together.

May 6, 2026
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Reply from Tenpin - Acton

Hello Bozena,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're happy to hear that the kids had an amazing time celebrating together! Thank you for your fantastic 5-star rating; we appreciate it! All the best ~ Laura

Rated 5 out of 5 stars

Laser tag birthday party

I booked Laser tag for my son’s birthday. They helped a lot with everything I needed. They even took the cake and kept it in the fridge even tho they said they don’t normally. Everything went so well. The kids enjoyed themselves so much. I will book again for my other son’s birthday in September. Thank you again

April 29, 2026
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Reply from Tenpin - Acton

Hello Shabnam,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're happy to hear your son's birthday laser tag party was a success! We appreciate you mentioning how helpful our team was and that the children had a great time. We look forward to celebrating with you again in September. All the best ~ Laura

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

April 29, 2026
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Reply from Tenpin - Acton

Hi there, thanks for leaving Tenpin Acton a lovely 5* rating! We're delighted to hear that you found the staff to be helpful during your visit and we look forward to welcoming you back again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

amazing place had a good time

amazing place had a good time

Do ask that the BAR area were allot slower to servrse my guess is because less employees. Hope this helps.

April 29, 2026
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Reply from Tenpin - Acton

Hi Bana, thank you for the lovely 5* review of Tenpin Acton! We are so pleased you had an amazing time and we take on board all of your helpful feedback which we will be sure to pass onto the the relevant team! In the meantime, we hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

great

great time as always

April 29, 2026
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Reply from Tenpin - Acton

Hi Jade, thank you for leaving such a lovely 5* review of Tenpin Acton! We are so pleased to hear you always have a great time on your visits and we very much look forward to welcoming you back soon! Best wishes - Mel

Rated 5 out of 5 stars
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello, Thank you for taking your time to leave us a great 5* review for our Tenpin in Acton. We are so pleased to hear that you had an awesome time with us. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 4 out of 5 stars

Fun Time at Bowling and Arcade

My fiancé and I had a lovely time bowling at Tenpin and then playing games at the arcade. The venue has a fun atmosphere, and each lane feels cosy and private because of the transparent dividers. It's also convenient as food can be ordered directly to the lanes. We chose the bowling-and-food deal, which was a good price, but the only downside was that the burgers were quite small and very bland. This meant we had to spend more money ordering additional food. Other than this, it's a nice place to play some games, and the booking process is also easy.

April 21, 2026
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Reply from Tenpin - Acton

Hi Zainab, thank you for the fabulous 4* review for Tenpin Acton! We're delighted to hear that you had a lovely visit with your fiancé and that you enjoyed the atmosphere, bowling and arcades, but we are sorry to hear that you were disappointed with the food. We will pass your feedback onto the correct team for future improvements to be made. We hope to welcome you back again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

I recently booked Tenpin Acton for my…

I recently booked Tenpin Acton for my son’s birthday, including a Laser Tag party. The staff were kind and helpful throughout, and the kids really enjoyed the activity itself.

However, we were very disappointed with the food provided. The pizza portions were extremely small—honestly more like the size of a cookie. Neither I nor the children had ever seen such tiny pizzas served at a party, and even the kids were surprised. Had we been informed about the portion size at the time of booking, we would have happily paid extra for larger pizzas.

It’s unreasonable to expect customers to guess portion sizes without any guidance, and this lack of clarity really affected the overall experience.

I’m giving 3 stars solely because of this issue, as the rest of the party was enjoyable.

April 18, 2026
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Reply from Tenpin - Acton

Hello there, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Acton. We are pleased to hear that the children enjoyed the Laser Tag birthday party with us! However, we are disappointed to hear that you found the portion sizes too small for the children. We will pass your comments onto our team. Our apologies - Kimberley

Rated 5 out of 5 stars

Great fun

Been taking my 2 kid's here for quite a while and never fails to make Their day

April 21, 2026
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Reply from Tenpin - Acton

Hi David, thank you for the fabulous 5* review for Tenpin Acton! It's lovely to hear that you enjoy visiting with your family, and we look forward to seeing you again soon for another great time! Best wishes - Adelaide

Rated 5 out of 5 stars

Excellent 👍🔥

April 21, 2026
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Reply from Tenpin - Acton

Hello, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you had a great time at our Tenpin in Acton! We do hope to see you again very soon. Many Thanks - Kimberley

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