Enjoyed the whole experience in general but took a while to get started. Had to queue up at the front desk several times to just get the game started (which I felt could have been avoided if staff sor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great place to bring the family staff very friendly and helpful my wife is blind and was made to feel very welcome everything was done to make her experience a pleasant one
Company replied
Awful, adult portion food was the same as a child; burgers were bland, no salad and absolutely tiny. Also, I was given the wrong meal, they took the other one without telling me when I went to ask... See more
Company replied
First time going here travelled from Wolverhampton. Parking was not easy very busy! We were late but still had a lane straight away. Valentine’s Day so we were anticipating a level of waiting but no w... See more
Company replied
Company details
Written by the company
Tenpin Birmingham Star City lives inside the Star City leisure complex, just off the M6 and a few minutes from the city centre, Aston and Nechells — easy reach whether you’re driving in or hopping the bus. With 28 bowling lanes and fantastic lane light effects, we’re one of Birmingham’s biggest bowling spots. Plenty of room. Loud music. Pins that won’t know what hit them. And it’s not just bowling. We’ve got two private karaoke rooms (sing like nobody’s watching), Houdini’s Escape Rooms for the problem-solvers, pool, table tennis, air hockey and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Birmingham, sorted.
Contact info
Star City, Watson Road, Birmingham, B7 5SB, Birmingham, United Kingdom
- 0333 034 6100
3.8
Great
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Online order for refreshments, a waste of time
Used the online service to order 2 large cokes to our table. Waited 15-20 minutes drinks never came, bar staff wasn't even busy, in fact most of the time they were watching the football on the TV there.
I ended up asking for a refund as the wait wasn't acceptable especially as the staff wasn't busy + our film was due to start soon so had to leave.
As of yet the refund hasn't come to be hopefully it does soon.
May 31, 2026
Reply from Tenpin - Birmingham Star City
Hello Paul, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin. We are sorry to hear the issues you faced during your stay with us. If you would like to discuss this further, please do reach out to us via customer.feedback@tenpin.co.uk. Our apologies.
Reply from Tenpin - Birmingham Star City
Hi Zizipho, thank you for the 5* rating of Tenpin Birmingham Star City. We're so pleased to hear that the children have a lovely time and you enjoyed your experience. Hope to see you again soon!
Take care,
Kirsty
I arrived early and I was given a lane
I arrived early and I was given a lane. The customer service team was polite and service was very quick. I had technical issue whilst bowling and the issue was resolved immediately. I had a great time. The price was very cheap
May 27, 2026
Reply from Tenpin - Birmingham Star City
Hi Nickara, thank you so much for the wonderful 5* review of Tenpin Birmingham Star City! We are thrilled you had a great time and found our team polite and efficient and we really hope to welcome you back again soon! Best wishes - Mel
Lane got blocked with bowling balls…
Lane got blocked with bowling balls took about 20mins to sort but never got time back to finish game, also drinks and food took ages to come out when ordering to lane, place is under staffed but staff that are their seem disinterested
May 27, 2026
Reply from Tenpin - Birmingham Star City
Hi Andrew
We're sorry your bowling game was interrupted and that you didn't receive the time back. We'll review our service for food and drinks and address staffing concerns. Best wishes - Clare
We enjoy going to tenpin it’s nice and…
We enjoy going to tenpin it’s nice and clean, a great experience for a day out doing bowling
May 26, 2026
Reply from Tenpin - Birmingham Star City
Hi Sukhi
We appreciate your 4-star rating! We're glad you enjoy your visits and find our venue clean for a great bowling day out. Best wishes - Clare
Lovely place for family fun
Me and my family enjoyed bowling very much, the place was nice.
May 24, 2026
Reply from Tenpin - Birmingham Star City
Hi Katarina
Thank you for the wonderful 5-star rating! We are so glad you and your family enjoyed bowling and found our place nice. Best wishes - Clare
Rude staff and cold food
Rude staff and cold food. When asked for help, been told to go ask someone else as he clearly couldn't be bothered
May 27, 2026
Reply from Tenpin - Birmingham Star City
Hello
We are truly sorry to hear about your experience with our staff and the cold food. If you would like to discuss your experience, please email the details to customer.feedback@tenpin.co.uk. Please use the subject "Review - Star City" and we will contact you to discuss this. Best wishes - Clare
Very disappointing experience
Very disappointing experience. We ordered drinks, but they never brought them to our table until we had to go and ask for them ourselves. The service was extremely slow and the staff showed no interest or attention to customers. Definitely not the level of service we expected.
May 20, 2026
Reply from Tenpin - Birmingham Star City
Hello, thank you for taking the time to leave a review of Tenpin Birmingham Star City! We are sorry to hear that the drinks were not brought to your table and that the service was slow. We will be sure to pass this feedback on. If you would like to discuss this further, please email us at customer.feedback@tenpin.co.uk with the subject 'Review - Birmingham Star City' Best wishes, Jade
Reply from Tenpin - Birmingham Star City
Hello, thank you so much for the brilliant 5* review of Tenpin Birmingham Star City! We are so happy you had great fun on your visit and we can't wait to see you again soon! Best wishes - Mel
The party hosts were fantastic!
The party hosts were fantastic!! They made the day super special, were right on hand and guided us through when best to do the different activities. The kids all had a great time!
May 20, 2026
Reply from Tenpin - Birmingham Star City
Hi, thank you for the lovely 5* rating and review of Tenpin Birmingham Star City. We're thrilled to hear that the party hosts were fantastic and that the day was really special. We appreciate your kind feedback!
Take care,
Kirsty
staff are just a little rude.
May 20, 2026
Reply from Tenpin - Birmingham Star City
Hello there, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Star City. We are sorry to hear that you found our team members rude. We will pass your feedback on. If you would like to discuss this further with us, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Reply from Tenpin - Birmingham Star City
Hi there, thank you for leaving Tenpin Star City a lovely 5* rating! We are so glad you enjoyed our friendly staff and delicious food! We appreciate your kind words and look forward to seeing you again in the future! Best wishes - Rosie
Such fun
Such fun. Asked the front desk if wr could move our 3 games after our 2 for 1 games and did it with no issues. Such a lovely atmosphere. Would come again.
May 10, 2026
Reply from Tenpin - Birmingham Star City
Hi Arlina
We're glad you enjoyed your visit and found our atmosphere lovely. We appreciate you mentioning our team's flexibility in accommodating your game requests. Thank you for your positive feedback; we look forward to your next visit! Best wishes - Clare
Tenpin organised a wonderful birthday…
Tenpin organised a wonderful birthday party for my son, staffs are very friendly and helpful, besides bowling they also arranged games and gifts for all the kids, the surprised bag for the birthday kid was amazing, highly recommended.
May 10, 2026
Reply from Tenpin - Birmingham Star City
Hello Phoebe,
Thank you for taking the time to rate Tenpin Birmingham 5 stars. We're so happy we organized a wonderful birthday party for your son! It's great to hear our staff were friendly and helpful and that the games, gifts, and surprise bag were amazing. Thank you for your recommendation and we look forward to welcoming you back again soon. All the best ~ Laura
The toilets needed a good clean they…
The toilets needed a good clean they were disgusting and some where shut disabled lock wasnt working
May 2, 2026
Reply from Tenpin - Birmingham Star City
Hi Carly, thank you very much for leaving a review of Tenpin Birmingham Star City! We are very sorry to hear that our toilet area was not up to our usual high standard on your recent visit and we will be certain to pass all feedback onto the team for future improvements! In the meantime, we really hope you will still consider visiting us and we look forward to welcoming you back soon! Best wishes - Mel
I went with my daughter for her…
I went with my daughter for her birthday. Also with 2 grandchildren. It was great spending time doing something different.
May 5, 2026
Reply from Tenpin - Birmingham Star City
Hi Michelle, thank you so much for the excellent 5* review of Tenpin Birmingham Star City! We are really pleased to hear you had a great visit with your daughter and two grandchildren. We can't wait to see you all again soon for another 5* experience! Best wishes, Jade
Cocktails wernt available
Cocktails wernt available, i had ordered at the lane. No one bothered to tell us and just left us waiting till after the games had finished. At that point they made me que at the bar to let me know they didnt have any.
May 6, 2026
Reply from Tenpin - Birmingham Star City
Hi Tatsushima, thank you for taking the time to leave a review of Tenpin Birmingham Star City! We are very sorry to hear that your ordered drinks were not available and that you were not made aware of this! We pride ourselves on excellent customer service so this is very disappointing to see! Please be assured all of your feedback will be passed to the team so that improvements are made and in the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Star City' Best wishes - Mel
Reply from Tenpin - Birmingham Star City
Hello ,thank you so much for the excellent 5* review of Tenpin Birmingham Star City! We are delighted you had such an amazing time with your family and we very much hope to welcome you back again soon! Best wishes - Mel
Other than the lack of network
Other than the lack of network, it was a lovely experience. I'll visit again soon.
April 25, 2026
Reply from Tenpin - Birmingham Star City
Hello Yetunde,
Thank you for taking the time to rate Tenpin Birmingham 5 stars. We're happy to hear that you had a lovely experience! We appreciate your feedback regarding the network issue and look forward to your next visit. All the best ~ Laura
The kids food is terrible
The bowling lane are fine, but the food for the kids parties is appalling. The pizza might as well be a biscuit. Very cheap and nasty.
April 29, 2026
Reply from Tenpin - Birmingham Star City
Hi Rob, thanks for leaving a rating and review for Tenpin Star City! We appreciate you letting us know about the food quality during the kids' party and we will ensure that this is shared with the correct teams for future improvements to be made. We hope to welcome you back again soon! Best wishes - Rosie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.