Enjoyed the whole experience in general but took a while to get started. Had to queue up at the front desk several times to just get the game started (which I felt could have been avoided if staff sor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great place to bring the family staff very friendly and helpful my wife is blind and was made to feel very welcome everything was done to make her experience a pleasant one
Company replied
Awful, adult portion food was the same as a child; burgers were bland, no salad and absolutely tiny. Also, I was given the wrong meal, they took the other one without telling me when I went to ask... See more
Company replied
First time going here travelled from Wolverhampton. Parking was not easy very busy! We were late but still had a lane straight away. Valentine’s Day so we were anticipating a level of waiting but no w... See more
Company replied
Company details
Written by the company
Tenpin Birmingham Star City lives inside the Star City leisure complex, just off the M6 and a few minutes from the city centre, Aston and Nechells — easy reach whether you’re driving in or hopping the bus. With 28 bowling lanes and fantastic lane light effects, we’re one of Birmingham’s biggest bowling spots. Plenty of room. Loud music. Pins that won’t know what hit them. And it’s not just bowling. We’ve got two private karaoke rooms (sing like nobody’s watching), Houdini’s Escape Rooms for the problem-solvers, pool, table tennis, air hockey and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Birmingham, sorted.
Contact info
Star City, Watson Road, Birmingham, B7 5SB, Birmingham, United Kingdom
- 0333 034 6100
3.8
Great
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tenpin - Birmingham Star City
Hi Fatma, thank you for the fabulous 5* rating for Tenpin Star City! We're so pleased to hear that you enjoyed your visit and we look forward to seeing you again soon! Best wishes - Adelaide
5th birthday party celebration
Staff did their best to accommodate my son's birthday party and everyone enjoyed themselves. Great service and good value for money.
April 21, 2026
Reply from Tenpin - Birmingham Star City
Hi Des,
Thank you for your lovely 5* review at Tenpin Star City! It's great to hear you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph
Reply from Tenpin - Birmingham Star City
Hi, thank you for the lovely 5* rating of Tenpin Birmingham Star City. We're delighted to hear you had a fantastic time and that the team provided incredible service. We appreciate your kind words!
Take care,
Kirsty
We had such a lovely time here as a…
We had such a lovely time here as a family. Lindsey, the manager — she went above and beyond to make sure we were all looked after and that the kids were happy and settled.
It honestly felt like she went the extra mile for us and it didn’t go unnoticed.
We’ll definitely be coming back — thank you again!
April 18, 2026
Unprompted review
Reply from Tenpin - Birmingham Star City
Hello Rabia,
Thank you for taking the time to rate Tenpin Birmingham Star City 5 stars. We're happy to hear that you and your family had such a lovely time! We appreciate you mentioning our team member, and we're so glad they made your visit special. We look forward to seeing you again soon! All the best ~ Laura
Excellent service
Excellent service, my lanes were reserved and waiting for me. Nice modern bowling alley
April 21, 2026
Reply from Tenpin - Birmingham Star City
Hi Tracey, thank you for the lovely 5* rating of Tenpin Birmingham Star City. We're glad you enjoyed your experience and that your lanes were ready for you! Thank you for your positive feedback!
Take care,
Kirsty
Easy and fun
April 21, 2026
Reply from Tenpin - Birmingham Star City
Hi Vanti
Thank you for your 5* rating. It's lovely to hear that it was easy and you had fun. We appreciate your feedback. Best wishes - Clare
Reply from Tenpin - Birmingham Star City
Hello Sandra,
Thank you for taking the time to rate Tenpin Birmingham Star City 5 stars. We appreciate your five-star rating! We're so glad you found our venue had polite staff and a clean atmosphere. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
I had booked a 18th birthday for my son…
I had booked a 18th birthday for my son he is autistic and invited his friends and my family we had a great time and the staff was very helpful. Would definitely do again
March 1, 2026
Reply from Tenpin - Birmingham Star City
Hi David
We're happy your son's 18th birthday was a success! It's great to hear that our staff was helpful and that everyone had a fantastic time. We appreciate your positive feedback and hope to see you again. Best wishes - Clare
nice and clean well lite very friendly…
nice and clean well lite very friendly staff free car parking great value we all had a great time
April 15, 2026
Reply from Tenpin - Birmingham Star City
Hello William,
Thank you for taking the time to rate Tenpin Birmingham Star City 5 stars. We're happy you had such a great time and appreciate your comments regarding our venue's cleanliness, lighting, friendly staff, and convenient free parking. We hope to see you again soon! All the best ~ Laura
Unhappy with the ending
The game of bowling in itself was good, the reception / checking in staff were pleasant enough, however my experience was ruined by the fact the game had just ended, an within 2 minutes of the game ending we were taking a group picture another group was sent straight to our lane. Other lanes were free and it felt like we were being forced out. We had snack and full drinks that we weren’t able to finish and just put a bit of a dampener on the whole experience. I understand other people have booked but you could allow 10 mins for the group to clear and make use of other available lanes.
April 15, 2026
Reply from Tenpin - Birmingham Star City
Hello Anisha,
Thank you for taking the time to rate Tenpin Birmingham Star City 2 star. We appreciate you sharing your feedback. We're sorry your experience was affected by the quick turnover of lanes after your game. It’s not ideal when you feel rushed, especially with unfinished refreshments. We'll review our lane management to improve guest experiences. All the best ~ Laura
Bowling-amazing toilets-disgraceful
Bowling was amazing but bathrooms were extremely dirty covered in loo roll, the foot was warm and wasn’t fresh, more food could be put on the plates as it didn’t fill up our guests. Arcade was amazing
April 15, 2026
Reply from Tenpin - Birmingham Star City
Hi Lils, thank you for taking the time to leave a review of Tenpin Birmingham Star City. We're glad to hear you had a great time and enjoyed the bowling and arcade. We're sorry to hear that the bathrooms and food was not to the standards we would usually expect. We will ensure this is passed on to the correct team to review. We do hope to see you again for a much better experience.
Take care,
Kirsty
Reply from Tenpin - Birmingham Star City
Hello Craig,
Thank you for taking the time to rate Tenpin Birmingham 3 stars. We are sorry that you found the venue expensive. We offer many deals and offers throughout the week which allows attending our centre accesible to all budgets. We hope to welcome you back again soon for a 5 star experience. All the best ~ Laura
Enjoyable day for the kids
April 15, 2026
Reply from Tenpin - Birmingham Star City
Hi Hafsa, thank you for the 4* review for Tenpin Star City! We're delighted to hear that you had an enjoyable day with your family and we can't wait to see you again soon! Best wishes - Adelaide
Arrived and checked in fine for our…
Arrived and checked in fine for our booked bowling session. However when we arrived at our lane it had not been tidied up from the previous session. Food and glasses were still present. I went back to the desk to ask if it could be cleaned and was told someone would be sent over. No one came at all. I moved the items to the lane next to ours. No one came to clean the space for the entirety of our booking. My family and I had a lovely time and appreciate it was a busy Friday evening however it was a blemish on our experience.
April 10, 2026
Reply from Tenpin - Birmingham Star City
Hello Mrs E,
Thank you for taking the time to rate Tenpin Exeter 3 stars. We're sorry your lane wasn't properly cleaned before your session. It's not the standard we aim for, and we'll address this with our team to ensure better preparation in the future. We're glad you still had a lovely time overall. We hope that your next visit is the 5 star one we wish to give all our customers. All the best ~ Laura
Was a great evening out with family
Was a great evening out with family. Not very busy, just the way I like it. The staff are friendly and helpful. Drinks bought to lane by using QR code which is handy.
April 15, 2026
Reply from Tenpin - Birmingham Star City
Hi there,
Thank you for your lovely 5* review at Tenpin Star City! It's great to hear you've had such a lovely time whilst on your recent visit to us. We love to here all about it and look forward to welcoming you back again very soon! Best wishes- Steph
Very busy but something for everyone
Very busy but something for everyone
April 10, 2026
Unprompted review
Reply from Tenpin - Birmingham Star City
Hi there, thank you for the excellent 5* rating for Tenpin Star City! We're glad to hear that you enjoyed our activities and we hope to see you again soon! Best wishes - Adelaide
Booked online for a quick game with the…
Booked online for a quick game with the kids. Lane clean and ready. Plenty of balls even tho it was really busy. Had a lovely fun game of bowling with silly pictures. Great 😃
April 8, 2026
Reply from Tenpin - Birmingham Star City
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are thrilled to hear that you enjoyed your recent visit to our Tenpin at Star City. We are so pleased to hear that you made many memories with us and everyone enjoyed it! We do hope to see you again very soon. Many Thanks - Kimberley
I took my niece around 16:30 and it was very busy.
It was very busy as it was during the school Easter holidays we have went in the afternoon. I took my niece and we liked it and we both said it was fun we would go again.
April 8, 2026
Reply from Tenpin - Birmingham Star City
Hi there, thank you for rating Tenpin Birmingham Star City 5*! We are so glad you had fun and can't wait to welcome you back soon! Best wishes, Jade
Had a mishap with the booking and…
Had a mishap with the booking and booked for the wrong week, staff were great and managed to cancel my booking and move it to the day I thought I was booking for.
April 8, 2026
Reply from Tenpin - Birmingham Star City
Hi Hannah, thank you for the 5* rating of Tenpin Star City. We are pleased to hear that despite an error with the booking, that this was able to be resolved. Thank you for your kind feedback.
Take care,
Kirsty
The young staff on front cashier where…
The young staff on front cashier where rude, had no form of customer service, when pulled up on how they should be dealing with customers they continued to be rude, as a parent myself I was disgusted by the way the carry them self and going forward ten pin need to hire staff or people who actually enjoy doing there job,
and know how to speck with there customer.
April 2, 2026
Reply from Tenpin - Birmingham Star City
Hello, thank you very much for taking the time to leave a review of Tenpin Birmingham Star City! We very much appreciate the time taken to make us aware and we will certainly be passing this on to the relevant team. In the meantime, if you would like to provide further details and discuss your recent visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Birmingham Star City' Best wishes, Jade
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.