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Tenpin - Castleford Reviews 

166
TrustScore 4 out of 5

4.2

Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA Castleford, GB


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Rated 2 out of 5 stars

The lane we were given the seats and table were covered in food and sauce, when I brought this to the attention of a member of staff behind the bar she rolled her eyes and huffed. Eventually she cam... See more

Company replied

Rated 5 out of 5 stars

Quick check in, albeit we were slightly late due to an unexpected overrun of time on the Karting experience. Easy to set up players & lanes Food can be ordered directly from lane QR code. Prompt... See more

Company replied

Rated 5 out of 5 stars

We had a great time at Tenpin Castleford. We came for our son's birthday. The staff were very helpful. I booked us online which was simple and straight forward. We like the Castleford one as we can go... See more

Company replied

Rated 5 out of 5 stars

Really easy check in for bowling and a smooth process to start games, booking online is quite simple you just check which option you want to do and it explains what each one entails.

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Castleford is easy reach from all over West Yorkshire — a proper local bowling spot with big group energy. With modern bowling lanes and lane lighting, there’s room for families, groups and walk-ins throughout the week. And it’s not just bowling. Hit the pool tables, take on the arcade and settle scores the old-fashioned way. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Castleford, sorted.


Contact info

  • Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA, Castleford, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

166 reviews

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4.2

All reviews

(166)

10,897 reviews in the last 12 months

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Rated 5 out of 5 stars

Bowling

Great day out for the family, kids loved the arcades

March 25, 2026
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Reply from Tenpin - Castleford

Hi Chris
We're happy to hear that your family had a great time! We appreciate you letting us know the kids loved the arcades. Best wishes - Clare

Rated 2 out of 5 stars

Not suitable for large groups

We were in a group large enough for two lanes but there are Perspex screens between booths that ruin the ability to socialise. Wouldn’t book for more than 1 lane in future.

February 15, 2026
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Reply from Tenpin - Castleford

Hi Angela,

Thank you for your 2* review at Tenpin Castleford! We are very sorry to hear you've not had a great time whilst on your recent visit to us! We will ensure this is passed across to the correct team to make any future improvements needed. We hope to welcome you back again in the future. Best wishes- Steph

Rated 5 out of 5 stars

Reasonably priced and a lot of fun in a…

Reasonably priced and a lot of fun in a nice environment. My only issue was that the lanes could have been tidier. It looked like a family of wild boars had eaten and left the food packaging and wrappers everywhere. But it didn't detract from the evening.

March 15, 2026
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Reply from Tenpin - Castleford

Hi Damon
We're glad you had a fun, reasonably priced experience! We appreciate your feedback and will address the cleanliness of the lanes to ensure a better environment for everyone. Thanks for bringing this to our attention. Best wishes - Clare

Rated 5 out of 5 stars

Good time had by all

Came with a group of 16 of us for my daughters birthday, booked two games of bowling with food. Everything well organised and ready for our arrival. Food is basic but nice, perfect to go with a game of bowling. No complaints (apart from being a bit pricey but suppose everything is now?!) good time had by all.

March 8, 2026
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Reply from Tenpin - Castleford

Hi K Potter, thank you for leaving Tenpin Castleford a lovely 5* rating and review! We're happy your daughter's birthday party was well-organised and that everyone had a good time bowling. We appreciate your feedback on the food and pricing. We value your comments and we can't wait to welcome you all back again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

Great staff

Great staff. Fabulous facilities. We love coming here!

March 10, 2026
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Reply from Tenpin - Castleford

Hi Jayne. Thank you for rating Tenpin Castleford 5*! We're so pleased to hear you enjoyed our facilities and found our staff to be great! We hope to see you back again soon! - Best wishes, Jade.

Rated 2 out of 5 stars

Lane wasn't ready

Lane wasn't ready, waited extra 20mins afterwards. No staff informed us that the lane was ready for us to use.
On booking I added drinks which never came to our given lane, so I had to re vist the bar to then prove Ive paid for the drinks.

February 28, 2026
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Reply from Tenpin - Castleford

Hi Paul
Thank you for your review. We're sorry your lane wasn't ready and your drinks didn't arrive. We'll share this with our team to improve our service. Please email customer.feedback@tenpin.co.uk with details of your visit, if you would like to discuss this. Best wishes - Clare

Rated 5 out of 5 stars

Friendly ,my children and i had lots of…

Friendly ,my children and i had lots of fun

March 2, 2026
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Reply from Tenpin - Castleford

Hi Nick, thank you for rating 5* for Tenpin Castleford! It's lovely to hear that you had a fun visit with your family, and we can't wait to see you back again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

Lanes not ready at pre-booked time!

Had to wait over 20 mins for one of the two lanes we had booked - with a very excited toddler becoming very frustrated! Kept being told 'just 5 more minutes'. Shouldn't take bookings if they can't be honoured on time!

March 1, 2026
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Reply from Tenpin - Castleford

Hi Jeanette,

Thank you for your 3* review at Tenpin Castleford! We are very sorry to hear you had a longer waiting time than expected on your most recent visit to us. We value your feedback and will ensure this is passed across to the correct team to make any future improvements needed. We hope to welcome you back again very soon for hopefully a 5* service. Best wishes- Steph

Rated 5 out of 5 stars

Great fun and entertainment

Great fun and entertainment

March 4, 2026
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Reply from Tenpin - Castleford

Hi, thank you for leaving Tenpin Castleford a brilliant 5 stars! We are thrilled to hear you had a great time.
Take care,
Kirsty

Rated 5 out of 5 stars

Very nice experience

Very nice experience
Friendly staff

March 1, 2026
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Reply from Tenpin - Castleford

Hi Ritvars, thank you for the excellent 5* rating! We're thrilled to hear that you had a very nice experience at Tenpin Castleford, and we can't wait to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great fun for all ages

Took little one for his birthday loved it will go again

February 27, 2026
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Reply from Tenpin - Castleford

Hi Ash, thank you for the brilliant 5* rating! We're glad to hear that you had a lovely visit to Tenpin Castleford, and we look forward to welcoming you back again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

Well I never thought id go to a place…

Well I never thought id go to a place that still had strings attached to the pins and ball had more crevices than the moon . They do keep it nice and clean tho

February 27, 2026
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Reply from Tenpin - Castleford

Hi Olly, thank you for reviewing Tenpin Castleford! We're glad that you found the venue nice and clean, but are sorry to hear that there had been issues with the bowling balls during your visit. We will ensure your feedback is passed on to be looked into. We hope to see you again soon! Best wishes - Adelaide

Rated 2 out of 5 stars

Bowling is fine but bar staff are rude.

Bowling was fine but the bar staff were simply rude when I went up the first time. So I decided the second time to order online via the QR code on the lane. The bar staff then brought us only half of the order. I assumed she was going back to get the other half so I waited a couple of minutes and then had to go to the bar to ask where the rest of it was. Again the woman was rude and stated “I should’ve told them when she brought the first half”. HOW can I when she walked straight off?! Not my fault you can’t do your job properly.

February 20, 2026
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Reply from Tenpin - Castleford

Hello Dan. We're sorry to hear about the rude service you received at the bar and the issues with your order. We'll address this with our team to ensure better service in the future. We do hope to see you again for a much smoother visit. Our apologies - Kimberley

Rated 3 out of 5 stars

Great deal at £40 shame about cleanliness

Bowling was a great deal £40 for up to six people including a pizza .

Check-in was fine however the area we were given was full of empty glasses and rubbish left by the previous users of the lane .

No attempt by staff to clear and clean wipe down the table etc . Ended up moving the and cleaning up myself 😡

February 20, 2026
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Reply from Tenpin - Castleford

Hello, We appreciate you highlighting the bowling deal. We are sorry the lane area wasn't clean upon your arrival and that our staff didn't address it promptly. We'll address this with our team to ensure a better experience for everyone. Thanks for your feedback. - Best Wishes - Kimberley

Rated 5 out of 5 stars
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Reply from Tenpin - Castleford

Hello Tom,
Thank you for taking the time to rate Tenpin Caslteford 5 stars. We're happy you had great fun and found our staff friendly. Thank you for the 5-star review; we hope to see you again soon! All the best ~ Laura

Rated 5 out of 5 stars

Lovely staff

Lovely staff, very efficient, pleasant and welcoming.

February 20, 2026
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Reply from Tenpin - Castleford

Hello Anne,
Thank you for taking the time to rate Tenpin Castleford 5 stars. We are delighted you found the staff lovely and the atmosphere welcoming. We look forward to welcoming you back again soon for another 5 Star experience. All the best ~ Laura

Rated 1 out of 5 stars

Poor organisation

Booked 2 games for 4 people however had people waiting for our lane after an hour . When we got there it also took 20 minutes past our booked time to get on . Drinks don’t arrive for 40 mins just as we were leaving. Didn’t expect much for food but it was stone cold / half frozen . Not enough balls distributed so made it hard for kids to play.

February 14, 2026
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Reply from Tenpin - Castleford

Hi Jessica
We appreciate you taking the time to share your experience. We're sorry your lane wasn't ready on time, and that the service and food quality fell short of expectations. We'll address these issues to improve our guest experience. Hope you will try us again in the future. Best wishes - Clare

Rated 5 out of 5 stars

Easy to book on line choice of offers

Easy to book on line choice of offers
Well organised when arrived

February 9, 2026
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Reply from Tenpin - Castleford

Hi Susan
We're happy to hear that you found booking easy and well-organized. Thank you for your positive feedback; we appreciate you taking the time to share. Hope to see you soon. Best wishes - Clare

Rated 4 out of 5 stars

Good fun, great laughs

After the initial issues with the karaoke machine freezing and having to move booths ( staff great and apologies given sorted us out swiftly and re start of time lost out)
There was a good list of songs, warm room with use of wall heater. Like how we could order drinks to booth (little slow but was extremely busy)
Nice clean room good all round fun.

February 19, 2026
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Reply from Tenpin - Castleford

Hi there, thanks for leaving a rating and review for Tenpin Castleford! We appreciate your 4-star review! We're glad the team resolved the karaoke issue quickly and you enjoyed the song selection and room. We greatly appreciate your kind feedback, and we hope to see you again in the future! Best Wishes - Rosie

Rated 5 out of 5 stars

Excellent value

Excellent value. Everyone enjoyed it

February 17, 2026
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Reply from Tenpin - Castleford

Hi Paul, thanks for leaving a rating and review for Tenpin Castleford! We're glad you found excellent value, and everyone enjoyed it! Thank you for sharing your positive experience with us and we hope to see you all again soon! Best wishes - Rosie

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