The lane we were given the seats and table were covered in food and sauce, when I brought this to the attention of a member of staff behind the bar she rolled her eyes and huffed. Eventually she cam... See more
Company replied

Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA Castleford, GB
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The lane we were given the seats and table were covered in food and sauce, when I brought this to the attention of a member of staff behind the bar she rolled her eyes and huffed. Eventually she cam... See more
Company replied
Quick check in, albeit we were slightly late due to an unexpected overrun of time on the Karting experience. Easy to set up players & lanes Food can be ordered directly from lane QR code. Prompt... See more
Company replied
We had a great time at Tenpin Castleford. We came for our son's birthday. The staff were very helpful. I booked us online which was simple and straight forward. We like the Castleford one as we can go... See more
Company replied
Really easy check in for bowling and a smooth process to start games, booking online is quite simple you just check which option you want to do and it explains what each one entails.
Company replied
Tenpin Castleford is easy reach from all over West Yorkshire — a proper local bowling spot with big group energy. With modern bowling lanes and lane lighting, there’s room for families, groups and walk-ins throughout the week. And it’s not just bowling. Hit the pool tables, take on the arcade and settle scores the old-fashioned way. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Castleford, sorted.
Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA, Castleford, United Kingdom
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Couldn't get the bowling balls we wanted as other people were using them and no one would give us any. Spoilt the game as scores were down due to being uncomfortable with the equipment.

Reply from Tenpin - Castleford
45 minute wait despite booking and arriving at appointed time

Reply from Tenpin - Castleford
Barriers were inconsistent. I had them down my son had them up. Half the time one side was up and the other down for my turn. We was on lane 10 so maybe needs looking into.

Reply from Tenpin - Castleford
Had a fantastic time my wife , we are pensioners, my daughters and two small grandchildren. It was the first time for my grandchildren and the eldest has been talking about the visit ever since. We are now planning another game or two

Reply from Tenpin - Castleford
Our iPad selfie camera on the bowling alley wasn’t working. So we couldn’t take photos for our background or profile pictures. Also on 2 occasions food and drink orders were incorrect - nachos no jalapeños came with and a Pepsi max arrived instead of a lemonade.

Reply from Tenpin - Castleford
We booked a karaoke birthday party, unfortunately it was very unorganised, the birthday child wasn't acknowledged at all, the cake wasn't brought in, batteries in the microphones needed changing several times before they would work at the start of the party so they lost some of the singing time and the birthday child didn't get their player 1 birthday gifts which was really disappointing.
It was a weekend and very busy which we understand, but we believed as a party we would have a someone to contact during the party to make sure everything was going well and help out when needed but this unfortunately wasn't the case. We have emailed twice but didn't receive a response.

Reply from Tenpin - Castleford
The place was a mess and filthy. Drinks, food and ketchup everywhere. It was like sitting in a bin. Absolutely furious spending £70 on 2 games of bowling and to be playing in such a grim dirty area.

Reply from Tenpin - Castleford
Friendly staff and plenty of them. Nice atmosphere. No queues when we went.

Reply from Tenpin - Castleford
Hey guys.
Been a coupke times recently and while the staff been fairly nice and the set up is great, the place is so so understaffed!!
I did get apologies from a lovely manager who jumped in to serve people which was super to see but was far too busy for the little staff to deal with and some people were getting cross which i hate to see.
Food did take a whike to come but i assume this was due to the above issue and we had two lanes together as a party but food was brought at miles apart time wise even though we were there at same time.
Sorry guys but hopefully this will push the powers above to sort you some more staff! But as i said the manager lady could not aplogise more she was lovely so hats off to her and for jumping in with the team.

Reply from Tenpin - Castleford
Easy to book online, got there early but set the lane straight up for us.

Reply from Tenpin - Castleford
There was an issue with the lane which I understand cannot be helped but I had to ask 3 times if it could be dealt with. We was sat waiting 20minutes for someone to deal with it. Once they did it was fixed within seconds.
We then went onto an arcade game which is a timed game. This also malfunctioned and by the time it was sorted the time was up so was a waste of money.

Reply from Tenpin - Castleford
We were welcomed with both friendliness and professionalism. We were given precise instructions. Our food was delivered at an opportune time and was hot when it arrived.

Reply from Tenpin - Castleford
Enjoyed the bowling but the pool tables need updating/levelling up.

Reply from Tenpin - Castleford
Such a bit thank you for holding our booking time as we were a little late because of if an accident in the M 62

Reply from Tenpin - Castleford
The place it's self was fantastic easy to book with a 5 minute wait but we where early so not a problem. The down side we found was a family on a different lane who had 4 of the lighter balls for children who was not willing to part with one of them so my child was upset by having to use a heavier ball. There where no reason why they could not give us the ball but was told no when asked.

Reply from Tenpin - Castleford
The dislike is the price party of 5 people doing 2 games £84
The likes very smooth finding lane and only a few minutes to wait for prev customers to finish there game.

Reply from Tenpin - Castleford
We had a lot of fun bowling but the reason we gave a 3 was because the finger holes were not wide enough. All the lanes were full so we couldn't swap any bowling balls with others. The lane next to us had alot of young people but they didn't have any wide finger bowling balls. Also there was alot of chips in the bowling balls. When we go out we are not very competitive, we go out to have a good laugh and lots of fun which we did but the experience could have been better

Reply from Tenpin - Castleford
Love the half price Tuesday, good atmosphere. Will definitely try again

Reply from Tenpin - Castleford
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