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Tenpin - Castleford Reviews 

166
TrustScore 4 out of 5

4.2

Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA Castleford, GB


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See what reviewers are saying

Rated 2 out of 5 stars

The lane we were given the seats and table were covered in food and sauce, when I brought this to the attention of a member of staff behind the bar she rolled her eyes and huffed. Eventually she cam... See more

Company replied

Rated 5 out of 5 stars

Quick check in, albeit we were slightly late due to an unexpected overrun of time on the Karting experience. Easy to set up players & lanes Food can be ordered directly from lane QR code. Prompt... See more

Company replied

Rated 5 out of 5 stars

We had a great time at Tenpin Castleford. We came for our son's birthday. The staff were very helpful. I booked us online which was simple and straight forward. We like the Castleford one as we can go... See more

Company replied

Rated 5 out of 5 stars

Really easy check in for bowling and a smooth process to start games, booking online is quite simple you just check which option you want to do and it explains what each one entails.

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Castleford is easy reach from all over West Yorkshire — a proper local bowling spot with big group energy. With modern bowling lanes and lane lighting, there’s room for families, groups and walk-ins throughout the week. And it’s not just bowling. Hit the pool tables, take on the arcade and settle scores the old-fashioned way. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Castleford, sorted.


Contact info

  • Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA, Castleford, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

166 reviews

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4.2

All reviews

(166)

10,897 reviews in the last 12 months

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Rated 2 out of 5 stars

Couldn't get the bowling balls we…

Couldn't get the bowling balls we wanted as other people were using them and no one would give us any. Spoilt the game as scores were down due to being uncomfortable with the equipment.

February 16, 2026
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Reply from Tenpin - Castleford

Hello Samantha,
Thank you for taking the time to rate Tenpin Castleford 2 stars. We are sorry that there wasn't enough balls in your desired weight and this hampered your enjoyment. We hope that we get the opportunity to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura

Rated 3 out of 5 stars

45 minute wait despite booking and…

45 minute wait despite booking and arriving at appointed time

February 16, 2026
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Reply from Tenpin - Castleford

Hello Paul,
Thank you for taking the time to rate Tenpin Castleford 3 stars. We apologize for the 45-minute wait, even with your booking. We hope that the rest of your visit was enjoyable. All the best ~ Laura

Rated 3 out of 5 stars

Barriers were inconsistent

Barriers were inconsistent. I had them down my son had them up. Half the time one side was up and the other down for my turn. We was on lane 10 so maybe needs looking into.

February 20, 2026
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Reply from Tenpin - Castleford

Hello Craig,
Thank you for taking the time to rate Tenpin Castleford 3 stars. We appreciate you bringing the barrier inconsistencies on lane 10 to our attention. We'll have our team check the lane to ensure the equipment functions properly. Thanks for the feedback. All the best ~ Laura

Rated 5 out of 5 stars

Had a fantastic time Family

Had a fantastic time my wife , we are pensioners, my daughters and two small grandchildren. It was the first time for my grandchildren and the eldest has been talking about the visit ever since. We are now planning another game or two

February 17, 2026
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Reply from Tenpin - Castleford

Hi Derek,

Thank you for your fantastic 5* review at Tenpin Castleford! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you plan to visit us again very soon! Best wishes- Steph

Rated 3 out of 5 stars

Bowling review

Our iPad selfie camera on the bowling alley wasn’t working. So we couldn’t take photos for our background or profile pictures. Also on 2 occasions food and drink orders were incorrect - nachos no jalapeños came with and a Pepsi max arrived instead of a lemonade.

February 19, 2026
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Reply from Tenpin - Castleford

Hello Bethaine,
Thank you for taking the time to rate Tenpin Castleford 3 stars. We appreciate you taking the time to share your experience. We're sorry the selfie camera wasn't working and that your food and drink orders were incorrect. We'll address these issues to improve our service. We do hope that the rest of your experience was an enjoyable one. All the best ~ Laura

Rated 2 out of 5 stars

Birthday party

We booked a karaoke birthday party, unfortunately it was very unorganised, the birthday child wasn't acknowledged at all, the cake wasn't brought in, batteries in the microphones needed changing several times before they would work at the start of the party so they lost some of the singing time and the birthday child didn't get their player 1 birthday gifts which was really disappointing.
It was a weekend and very busy which we understand, but we believed as a party we would have a someone to contact during the party to make sure everything was going well and help out when needed but this unfortunately wasn't the case. We have emailed twice but didn't receive a response.

January 3, 2026
Unprompted review
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Reply from Tenpin - Castleford

Hi Laura, thanks for leaving a rating and review for Tenpin Castleford!
We're sorry your karaoke birthday party was unorganized. We regret to hear that the birthday child wasn't acknowledged, the cake wasn't presented, and microphone issues impacted singing time. We also apologize the birthday gifts weren't given and that our team was unavailable throughout the party. We'll address these issues to improve our party experiences, and we hope to welcome you back again for a much better experience in the future. Best wishes - Rosie

Rated 5 out of 5 stars
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Reply from Tenpin - Castleford

Hi Mrs Sockett, thank you for leaving Tenpin Castleford a rating and review! We appreciate you taking the time to share your positive experience; we're so glad everything was easy to use and straightforward for you. We can't wait to welcome you back again soon! Best wishes - Rosie

Rated 1 out of 5 stars

The place was a mess and filthy

The place was a mess and filthy. Drinks, food and ketchup everywhere. It was like sitting in a bin. Absolutely furious spending £70 on 2 games of bowling and to be playing in such a grim dirty area.

February 7, 2026
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Reply from Tenpin - Castleford

Hi Mrs V Stokes, thanks for leaving Tenpin Castleford a rating and review! We're very sorry your experience was poor and we appreciate you bringing the cleanliness issues to our attention. We'll ensure this is passed onto the correct teams for future improvements to be made. Please feel free to send us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Castleford' and include the details of your visit should you wish to discuss this further with the team. We hope to welcome you back in the future, for a much better experience! Best wishes - Rosie

Rated 5 out of 5 stars

Good bowling experience

Friendly staff and plenty of them. Nice atmosphere. No queues when we went.

February 1, 2026
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Reply from Tenpin - Castleford

Hello Ann,
Thank you for taking the time to rate Tenpin Castleford 5 stars. We are delighted to hear that the staff were friendly and that the centre has a nice atmosphere. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 2 out of 5 stars

Low staff

Hey guys.

Been a coupke times recently and while the staff been fairly nice and the set up is great, the place is so so understaffed!!

I did get apologies from a lovely manager who jumped in to serve people which was super to see but was far too busy for the little staff to deal with and some people were getting cross which i hate to see.

Food did take a whike to come but i assume this was due to the above issue and we had two lanes together as a party but food was brought at miles apart time wise even though we were there at same time.

Sorry guys but hopefully this will push the powers above to sort you some more staff! But as i said the manager lady could not aplogise more she was lovely so hats off to her and for jumping in with the team.

January 30, 2026
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Reply from Tenpin - Castleford

Hi Geri, thank you very much for taking the time to leave a review of Tenpin Castleford! We are really sorry to hear there was a long wait when arriving and for your food orders. Your feedback is extremely important to us as this allows us to make improvements where needed so please be assured all will be passed to the relevant team! We do hope you will still visit us in the future and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

Easy to book online

Easy to book online, got there early but set the lane straight up for us.

February 3, 2026
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Reply from Tenpin - Castleford

Hi Laura, thank you for leaving Tenpin Castleford a lovely 5* review! We're happy to hear that booking online was easy and that we were able to get your lane ready when you arrived early. Thank you for your positive feedback! We hope to see you back again soon! Best wishes - Rosie

Rated 3 out of 5 stars

Issues with equipment

There was an issue with the lane which I understand cannot be helped but I had to ask 3 times if it could be dealt with. We was sat waiting 20minutes for someone to deal with it. Once they did it was fixed within seconds.
We then went onto an arcade game which is a timed game. This also malfunctioned and by the time it was sorted the time was up so was a waste of money.

January 31, 2026
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Reply from Tenpin - Castleford

Hi Suzanne, thank you for taking the time to leave a review of Tenpin Castleford. We are sorry to hear that there were issues with your lanes during your recent visit. We appreciate you taking the time to provide your feedback and we will ensure your comments are passed on to the correct team for future improvements.
Take care,
Kirsty

Rated 5 out of 5 stars

Good outing at TrnpinWe were welcomed with both friendliness…

We were welcomed with both friendliness and professionalism. We were given precise instructions. Our food was delivered at an opportune time and was hot when it arrived.

January 31, 2026
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Reply from Tenpin - Castleford

Hey Dawn, thank you for taking the time to leave Tenpin Castleford a brilliant 5 stars! It's fantastic to hear that you had a great time and that everything ran smoothly. Hope to see you back again soon.
Take care,
Kirsty

Rated 4 out of 5 stars

Enjoyed the bowling but the pool tables…

Enjoyed the bowling but the pool tables need updating/levelling up.

January 28, 2026
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Reply from Tenpin - Castleford

Hello Paul,
Thank you for taking the time to review Tenpin Castleford. We appreciate the feedback and we will pass on yours to the venue. We hope we get to welcome you back again soon and hope that the next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Such a bit thank you for holding our…

Such a bit thank you for holding our booking time as we were a little late because of if an accident in the M 62

January 25, 2026
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Reply from Tenpin - Castleford

Hi Christine, thank you for the 5* review for Tenpin Castleford! We're glad to hear that our team were able to assist with your booking. We will be sure to pass on your feedback and we look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Good games had fun

January 24, 2026
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Reply from Tenpin - Castleford

Hi Kellie, thank you for the fab 5* review for Tenpin Castleford! We're delighted to hear that you had a fun visit and we look forward to seeing you again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

Fantastic place let down by other visitors

The place it's self was fantastic easy to book with a 5 minute wait but we where early so not a problem. The down side we found was a family on a different lane who had 4 of the lighter balls for children who was not willing to part with one of them so my child was upset by having to use a heavier ball. There where no reason why they could not give us the ball but was told no when asked.

January 23, 2026
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Reply from Tenpin - Castleford

Hi Claire, thank you for taking the time to review Tenpin Castleford! We're glad to hear that you enjoyed your visit to the venue, but are sorry to hear that there had been issues during your games of bowling. We will ensure your feedback is passed on to the correct team, and we hope to welcome you back again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

The dislike is the price party of 5…

The dislike is the price party of 5 people doing 2 games £84
The likes very smooth finding lane and only a few minutes to wait for prev customers to finish there game.

January 20, 2026
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Reply from Tenpin - Castleford

Hi Neil, thank you for taking the time to leave a review of Tenpin Castleford. We appreciate your honest feedback and we will pass this on to the relevant team. Hope to see you again soon!
Take care,
Kirsty

Rated 3 out of 5 stars

Dissatisfied with bowling at castleford.

We had a lot of fun bowling but the reason we gave a 3 was because the finger holes were not wide enough. All the lanes were full so we couldn't swap any bowling balls with others. The lane next to us had alot of young people but they didn't have any wide finger bowling balls. Also there was alot of chips in the bowling balls. When we go out we are not very competitive, we go out to have a good laugh and lots of fun which we did but the experience could have been better

January 25, 2026
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Reply from Tenpin - Castleford

Hi there, thank you for leaving feedback for Tenpin Castleford. We really appreciate you letting us know about the lack of bowling ball selection available and we will ensure this is passed on to the appropriate team for future changes. While we are glad to hear you enjoyed your visit to us, we hope your next one will be even better! Best wishes - Kaylee

Rated 4 out of 5 stars

Love the half price Tuesday

Love the half price Tuesday, good atmosphere. Will definitely try again

January 20, 2026
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Reply from Tenpin - Castleford

Hello Samantha. We're glad you enjoyed half-price Tuesday and the atmosphere! We appreciate your feedback and look forward to your next visit. Best Wishes - Kimberley

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