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Tenpin - Dundee Reviews 

241
TrustScore 4 out of 5

4.1

Kingsway West Retail Park, Clepington Road, Dundee, DD3 8RX Dundee, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Some time away from the house with young lad away from his console we had fun playing a few games got a bit to eat the ultimate burger and nachos were brilliant then on to the arcade this was our firs... See more

Company replied

Rated 3 out of 5 stars

Great facilities and a fun day out with the kids. Although the table service app is a waste of time as i ordered drinks and after haf an hour went to the bar only to find out they had been missed or s... See more

Company replied

Rated 5 out of 5 stars

Value for money was excellent- party of ten little girls- they had a ball and staff very attentive. Lots included in the price. Loved the little gifts on arrival and the dance party- particularly... See more

Company replied

Rated 5 out of 5 stars

Excellent trip to tenpin Dundee. Great bowling, soft play was fun, game of pool and an hour on the table tennis. Followed by the arcades and plenty of tickets won. Daughter enjoyed it that much we cam... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Dundee is easy reach from Dundee city centre, Perth, St Andrews and across Tayside. With modern bowling lanes and lane lighting, we’re a popular spot for families and groups in the east of Scotland. And it’s not just bowling. We’ve got karaoke rooms, escape rooms for the problem-solvers, pool tables and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dundee, sorted.


Contact info

  • Kingsway West Retail Park, Clepington Road, Dundee, DD3 8RX, Dundee, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

241 reviews

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4.1

All reviews

(241)

10,178 reviews in the last 12 months

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Rated 5 out of 5 stars

Really friendly staff

Really friendly staff
Clean lanes with a good selection of balls.

April 8, 2026
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Reply from Tenpin - Dundee

Hello Kevin, Thank you for taking your time to leave us a brilliant 5* review. We are so pleased to hear that you enjoyed your recent visit to us, found our staff friendly and our facilities clean. We do hope to see you again very soon. Best Wishes - Kimberley

Rated 2 out of 5 stars

My daughter sustained a clavicular…

My daughter sustained a clavicular fracture on soft play. Maybe for enhancement, there should be a staff inside to guide young kids palying.

April 8, 2026
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Reply from Tenpin - Dundee

HI Rachel, thank you for taking the time to leave a review of Tenpin Dundee! We would like to look into this further for you and kindly ask that you email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Dundee' Best wishes - Mel

Rated 5 out of 5 stars

Ten Pin is a great place

Ten Pin is a great place, very spacious and lots of activities for everyone. My kids had a brilliant time and we'll be back again for sure.

April 8, 2026
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Reply from Tenpin - Dundee

Hi Christine, thanks for leaving Tenpin Dundee a fantastic 5* rating and review! We're so happy to hear that your family had a brilliant time with us! It's great to know you found our venue spacious with lots of activities. We appreciate your positive feedback and look forward to welcoming you back again soon! Best wishes - Rosie

Rated 2 out of 5 stars

Family went for 2 games of bowling and…

Family went for 2 games of bowling and ordered food straight away because it usually takes a while to come. Food came after 25 minutes but drinks never (literally 1 pitcher of Pepsi). Stopped a member of staff to query about it, he said he was away to check on it. Didn't see him again. Pressed the call button, by then we've ate our food and on 2nd game. New member of staff came along, he said he was away to see about it, didnt see him again. Eventually went to the bar ourselves, which we should've just done in the first place, to be told that our drink order hadn't been printed and he was away to get it now!!!! Why did noone come back to let us know??? Was a total joke!

April 5, 2026
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Reply from Tenpin - Dundee

Hi Sarah, thank you for taking the time to share your experience. We're sorry to hear about the delay with your drinks order and the lack of communication. We will pass this feedback on to the team to improve our service in the future, and we hope to have an opportunity to welcome you back for a much better experience! Best wishes - Rosie

Rated 5 out of 5 stars

Good service

Good service

April 8, 2026
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Reply from Tenpin - Dundee

Hi Gautam, thank you for leaving Tenpin Dundee a lovely 5* rating and review! We're delighted to hear that you received good service during your visit and we can't wait to welcome you back again soon for some more bowling fun! Best wishes - Rosie

Rated 5 out of 5 stars

Fun experience, kids loved it

Staff was very helpful.

April 1, 2026
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Reply from Tenpin - Dundee

Hi Sumit, thank you for leaving Tenpin Dundee a fantastic 5* rating. We are so pleased to hear you and your family had a great time with us and that our staff members had a positive impact on your visit. We hope to welcome you again soon! Best wishes - Kaylee

Rated 5 out of 5 stars

The staff and the escape room were…

The staff and the escape room were amazing. The food wasn’t great but didn’t ruin the experience

April 1, 2026
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Reply from Tenpin - Dundee

Hi Linsey, thank you for leaving Tenpin Dundee a lovely 5* rating and review! We appreciate you taking the time to share your experience! We're glad you enjoyed the escape room and the team's service and we'll ensure your feedback regarding the food is shared with the correct teams for future improvements. We look forward to welcoming you back again soon! Best wishes - Rosie

Rated 5 out of 5 stars

There was plenty of things to do for…

There was plenty of things to do for all ages, we only had time for a few games of pool and bowling but are going to try the escape room next time

April 1, 2026
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Reply from Tenpin - Dundee

Hi Teresa, thank you so much for the lovely 5* review of Tenpin Dundee! We are thrilled you had such a great visit and got to see lots of the other fab activities we have on offer and we really hope to welcome you all back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Friendly Staff

Friendly Staff, nice atmosphere, overall great experience

April 1, 2026
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Reply from Tenpin - Dundee

Hi Aga, thank you so much for the brilliant 5* review of Tenpin Dundee! It is great to see you find our team friendly and enjoy the atmosphere and we can't wait to see you again soon! Best wishes - Mel

Rated 4 out of 5 stars

Bowling was great

Bowling was great. Playing with the games afterwards as daughter likes to win tickets, alot of machines were out of tickets and the ticket counter was full on 3 sides.

April 1, 2026
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Reply from Tenpin - Dundee

Hi Maggie, thank you for the lovely 4* review of Tenpin Dundee! We are delighted to hear you had a great time bowling but we are very sorry to hear some of the machines were short on tickets! Your feedback will be passed on to make the team aware and in the meantime, we hope to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Great soft play for kids

Great soft play for kids. Cheap food!

March 30, 2026
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Reply from Tenpin - Dundee

Hi Helen, thank you for rating Tenpin Dundee 5*! It's great to hear this positive feedback regarding our soft play and the pricing of our food. We will pass your kind feedback on to our team, and we hope to see you back soon! Best wishes, Jade

Rated 5 out of 5 stars

Always friendly staff within a very…

Always friendly staff within a very busy chaotic environment.

March 28, 2026
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Reply from Tenpin - Dundee

Hi Rhys, thanks for leaving Tenpin Dundee a rating and review! We appreciate your kind words! It's great to know our team provides friendly service, even when things get hectic. Thanks for the 5-star review and we can't wait to see you again soon! Best wishes - Rosie

Rated 1 out of 5 stars

Took over an hour for a drinks order to…

Took over an hour for a drinks order to lane, 2nd bad experience i have had using the orfer to lane service here.

April 1, 2026
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Reply from Tenpin - Dundee

Hi Philip, thank you for leaving Tenpin Dundee a rating and review. We're sorry to hear that the order took a long time to arrive, and we apologise for the inconvenience that was caused. We will ensure this feedback is shared with the correct teams to improve our services in the future and we hope to have an opportunity to welcome you back again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Whipped cream

It was so good and the cheesy chips r so filling and it’s not far Walk from my bus stop so it’s fun and I got whipped cream from Tescos after

April 1, 2026
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Reply from Tenpin - Dundee

Hi Finlay, We're glad you enjoyed your visit! It's great to hear the cheesy chips were filling and that our location is convenient for you. Thank you for your positive feedback! Best wishes - Clare

Rated 3 out of 5 stars

A big area of the soft play was closed…

A big area of the soft play was closed off.

March 27, 2026
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Reply from Tenpin - Dundee

Hi Alan, thank you for taking the time to leave a review of Tenpin Dundee. We're sorry to hear that an area of the soft play was closed of during your visit. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. We do hope to see you again for a much better experience.
Take care,
Kirsty

Rated 5 out of 5 stars

Always straightforward and fun

Always straightforward and fun. We love a trip here.

April 1, 2026
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Reply from Tenpin - Dundee

Hey Lisa, thank you for the 5* rating of Tenpin Dundee. We're pleased to hear you had a great experience and everything was straight forward. We appreciate your kind feedback.
Take care,
Kirsty

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, great value for money.

April 1, 2026
Tenpin - Dundee logo

Reply from Tenpin - Dundee

Hi Chris, thank you for this wonderful 5* review of Tenpin Dundee! We are thrilled to see you enjoyed the atmosphere and found us great value for money and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

My daughter’s 10th birthday

Great support from staff and engaging

April 1, 2026
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Reply from Tenpin - Dundee

Hi Nnenna, thank you very much for this wonderful 5* review of Tenpin Dundee! It is great to see you had such a great time with us and found our team super helpful and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 4 out of 5 stars

We thought it was great for a family…

We thought it was great for a family outing. We thought the area for food was abit dirty

April 1, 2026
Tenpin - Dundee logo

Reply from Tenpin - Dundee

Hi Morgan, thank you for taking the time to review Tenpin Dundee! It's great to hear you had a great family outing with us. However, we're sorry to hear that there had been issues with the cleanliness. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Dundee'. Best wishes, Jade

Rated 1 out of 5 stars

Freezing cold

Freezing cold , half the play area was closed wifi is hopeless pool tables are shite

March 25, 2026
Tenpin - Dundee logo

Reply from Tenpin - Dundee

Hi James, thank you for taking the time to write a review for Tenpin Dundee! We're very sorry to hear that your recent experience was not as enjoyable as we'd have hoped and that you found the venue cold. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Dundee'. We hope to see you again soon for a better experience! Best wishes - Adelaide

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