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Tenpin - Glasgow Reviews 

176
TrustScore 4 out of 5

4.1

Braehead, Soar Intu, King's Inch Rd, PA4 8XQ Glasgow, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We go regularly and the standards are fine 99% of the time, and this time was another great session. Staff dealt with us promptly, our drinks arrived quickly, and we were off & running before we... See more

Company replied

Rated 4 out of 5 stars

Great well laid out and easy to find. Booked times and food online few days before. Times to play a game and food afterwards (we selected time we wished to when checking in) food served at area away... See more

Company replied

Rated 5 out of 5 stars

We had a great time at Tenpin! We booked bowling and then interactive darts. The staff were fantastic and noticed we would have quite a gap between the activities so offered to sort it which was real... See more

Company replied

Rated 2 out of 5 stars

The bowling venue and experience was excellent. However, the food was horrible as it was covered in grease. Rustler burgers are nicer than the burgers served here. The staff were also passive aggressi... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Braehead, Soar Intu, King's Inch Rd, PA4 8XQ, Glasgow, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

176 reviews

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4.1

All reviews

(176)

10,494 reviews in the last 12 months

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Rated 4 out of 5 stars

Expensive

Good but expensive

March 25, 2026
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Reply from Tenpin - Glasgow

Hi Zaj, thank you for taking the time to leave a review of Tenpin Glasgow. We are pleased to hear you had a good time but felt the prices were higher than expected. Feel free to check out what deals we have throughout the week for a future visit https://www.tenpin.co.uk/deals/.
Take care,
Kirsty

Rated 1 out of 5 stars

Poor service waited over 35 mins for 3…

Poor service waited over 35 mins for 3 drinks to be brought to table
When approached bar i seen the drinks had been sitting and they couldnt make an expresso martini
Rather than coming and explaining this we were left to wait for 35 mins
Poor customer service everyone was training and no one in control

March 25, 2026
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Reply from Tenpin - Glasgow

Hi there
We appreciate you taking the time to share your experience. We're sorry the service was slow, and your drinks weren't up to par. We'll address this with our team to ensure better service going forward. Please email customer.feedback@tenpin.co.uk using the subject "Review - Glasgow" and include the details to discuss this. Best wishes - Clare

Rated 3 out of 5 stars

Staff where rude and standing about it…

Staff where rude and standing about it was really busy but staff standing about doing nothing didnt help service was really slow

March 25, 2026
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Reply from Tenpin - Glasgow

Hi Darren, thank you for taking the time to review Tenpin Glasgow! We're sorry to hear that the service had not been up to the high standards we aim for. We will ensure your feedback is passed onto the correct team to be looked into. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Glasgow'. We hope to see you again soon for a better experience! Best wishes - Adelaide

Rated 5 out of 5 stars
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Reply from Tenpin - Glasgow

Hi Robert, thank you for the lovely 5*rating of Tenpin Glasgow. We are delighted to hear that you had a great time. We appreciate your kind words about the team and hope to see you back again soon.
Take care,
Kirsty

Rated 1 out of 5 stars

Unhelpful

Turned up early like it advised and was told our lane wasn’t ready and that the booking wasn’t for the time we had on our reservation and was told to come back at the time they had on system to see if the lane was ready, then had an issue with a bowling ball stuck in the gutter before we played and advised staff of this but they couldn’t care less and said someone will get to it when they can but they never appeared.

February 28, 2026
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Reply from Tenpin - Glasgow

Hi there,

Thank you for your 1* review at Tenpin Glasgow! We are very sorry to hear you've not had a great experience with us on your latest visit to us! Your feedback is important to us and we will ensure this is passed across to the correct team to make any future improvements needed! If you would like this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph

Rated 3 out of 5 stars

Becomes very busy during school holidays and Cubs, Scouts, Boys Brigade, Brownies and Guides nights out. Also very noisy.

Experience is great when venue is quiet.
Venue becomes very noisy quite often.
Irregular users do not understand any of the standard protocols.
Basic safety lessons should be made a requirement.

March 3, 2026
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Reply from Tenpin - Glasgow

Hi John, thank you for the review for Tenpin Glasgow! We're glad that you had a great experience, and we really appreciate your feedback which we will pass on to the correct team. We hope to see you again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

Good experience and good deal for…

Good experience and good deal for Sunday night but took a while to be served which wasn't great and then ordered drinks to lane and we had already finished our 1st game before the drinks arrived.

March 1, 2026
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Reply from Tenpin - Glasgow

Hi there, thank you for taking the time to write a review for Tenpin Glasgow! We're glad to hear that you had a good experience and that you enjoyed our Sunday deal, but we are sorry that there had been a delay for your drinks order to arrive. We will ensure your feedback is passed onto our team. Best wishes - Adelaide

Rated 5 out of 5 stars

Ten pin Glasgow brilliant

Ten pin Glasgow brilliant. My granddaughters luv the animated darts it is always so organised and great fun. Polite and efficient staff. Well done

March 6, 2026
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Reply from Tenpin - Glasgow

Hi Linda, thank you for rating Tenpin Glasgow 5*! We're delighted to hear that you had a great visit with your family and that you enjoyed the darts. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

Amazing visit

Amazing visit - tiniest of sniggles, it was roasting.

March 3, 2026
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Reply from Tenpin - Glasgow

Hi Vikki, thank you so much for the lovely 4* review of Tenpin Glasgow! We are thrilled you had such a great visit and we take on board all feedback which we will be sure to pass onto the team! We look forward to seeing you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Brilliant.

Brilliant.

February 27, 2026
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Reply from Tenpin - Glasgow

Hey Norman, thank yo so much for rating Tenpin Glasgow an amazing 5 stars! We are pleased to hear you had a brilliant time and we look forward to welcoming you back again.
Take care,
Kirsty

Rated 4 out of 5 stars

Definitely be back

Good offers on, place is nice and clean. My only slight recommendation would be to have more size 6 bowls as these were hard to come by and 2 out of 5 players were using it as well as someone on the lane next to us so was a bit of waiting around to share when there was an abundance of heavier bowls in all lanes that no one was using

March 1, 2026
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Reply from Tenpin - Glasgow

Hi Ang, thank you for rating Tenpin Glasgow 4*! We're glad to hear that you enjoy our deals and the venue. We really appreciate your feedback about the bowling balls and we will ensure this is passed on to the correct team. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great customer service.loved every…

Great customer service.loved every moment

February 23, 2026
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Reply from Tenpin - Glasgow

Hi John,
We're happy to hear that you enjoyed your experience with our customer service! Thank you for your positive feedback; we appreciate it. Best wishes - Clare

Rated 5 out of 5 stars

Great customer service

Great customer service. The family loved it

February 21, 2026
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Reply from Tenpin - Glasgow

Hi David, thank you for leaving Tenpin Glasgow a fabulous 5* rating. We are so pleased to hear you and your family had a great time with us! We look forward to welcoming you all back soon for more family fun. Best wishes - Kaylee

Rated 5 out of 5 stars

Friday pizza and bowl.

Went on a Friday after 4pm, 2 adults and 3 kids ages 4,12,8, pizza and bowl, we added chips and juice,the food and drinks were brought out after 10 mins, we stopped and eat and drank, we ended up getting timed out of the game and couldn't finish playing which was very disappointing cause we were enjoying the game, how can you ask a 4 and 8 year old to eat quickly, it would have been better if we got the food after we played,
I went to the desk and they set up another lane for us but by that time the kids were fed up and tired so we left after 2 shots, yes they tried to fix the situation but it was too late .

February 20, 2026
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Reply from Tenpin - Glasgow

Hello MissKay Campbell,
Thank you for taking the time to rate Tenpin Glasgow 5 stars We appreciate you sharing your experience. We are sorry that you felt that you didn't have enough time with our bowl and pizza deal. The Bowl and Pizza deal does state it is for 1 hour only and the food is meant to be eaten in between turns. We are sorry that the children were disappointed. We look forward to welcoming you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

There was 9 of us over 2 lanes we all…

There was 9 of us over 2 lanes we all had a great time. Booked 2games which was quite a lot but enjoyed ourselves

February 17, 2026
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Reply from Tenpin - Glasgow

Hi Lesley
We're glad you enjoyed your time with us! It sounds like your group had a fantastic experience bowling across two lanes. Thank you for your positive feedback. Best wishes - Clare

Rated 5 out of 5 stars

Overall great day

Everything was great about our day the staff the food and the experience and the cost wasn't far to unreasonable.

February 16, 2026
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Reply from Tenpin - Glasgow

Hi Charlene, thank you for the brilliant 5* review of Tenpin Glasgow! We are really happy to see you had a great day out with us and we really hope to welcome you back again very soon! Best wishes - Mel

Rated 5 out of 5 stars

Granddaughters day out

Ease of parking at venue. Staff helpful. Couldn't get small drinks and I think £12.50 for 4 soft drinks is quite pricey.

February 16, 2026
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Reply from Tenpin - Glasgow

Hello, thank you for the 5* review of Tenpin Glasgow! We are really happy to see that you had a great time with your grandchildren and found our team helpful and the parking easy! However, we are sorry to hear that you found our soft drinks a little expensive and we will be sure to pass your feedback on! In the meantime, we do hope to see you again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 1 out of 5 stars

The AR darts wasn’t working properly

The AR darts was the only thing we used and numbers 9 and 18 weren’t registering. We arrived early they told us the people on started late so we had to wait to get on. That was ok except we didn’t get extra time after. Asked for extra time they did come over but the game was lost by that point and we had to start over.

February 14, 2026
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Reply from Tenpin - Glasgow

Hello RR,
Thank you for taking the time to rate Tenpin Glasgow 1 star. We appreciate you taking the time to share your experience. We're sorry the AR darts weren't registering correctly and that you didn't receive extra time to compensate for the late start.
We hope that your next visit is a more enjoyable experience.
All the best ~ Laura

Rated 5 out of 5 stars

Lovely place and staff really friendly

Lovely place and staff really friendly

February 16, 2026
Tenpin - Glasgow logo

Reply from Tenpin - Glasgow

Hi Kathryn, thank you for the 5* review for Tenpin Glasgow! It's lovely to hear that you enjoyed the venue and the service from our team. We hope to see you again soon! Best wishes - Adelaide

Rated 2 out of 5 stars

Mega long wait for a cheap cheese pizza…

Mega long wait for a cheap cheese pizza and drinks. Everything else was fine but the wait for food bit too long

February 19, 2026
Tenpin - Glasgow logo

Reply from Tenpin - Glasgow

Hello Kevin,
Thank you for taking the time to rate Tenpin Glasgow 2 stars. We appreciate your feedback and time. We're sorry the pizza and drinks took so long. We'll look into how we can improve our food service speed. We hope that the rest of your visit was enjoyable.
All the best ~ Laura

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