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Tenpin - Leeds Reviews 

127
TrustScore 4 out of 5

4.1

13 Merrion Way, Leeds, LS2 8BT Leeds, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... See more

Company replied

Rated 5 out of 5 stars

Booked myself and child on escape experience. Did Houdini's last secret and RMS titanic. Evie was our host for both and she was great, with hints that were useful and still challenging. Houdinis last... See more

Company replied

Rated 5 out of 5 stars

Really flexible and enjoyable bowling. Really good summer holiday deal - 1 hr game for 6 people for a bargain of £40 Great bday present for my daughter and her friend

Company replied

Rated 3 out of 5 stars

All was excellent except the food. I got served the smallest bun I have ever encountered, the meat patties were extremely thin and had no colour from either grilling or frying. My grand son opted for... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • 13 Merrion Way, Leeds, LS2 8BT, Leeds, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

127 reviews

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1-star

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4.1

All reviews

(127)

10,494 reviews in the last 12 months

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Rated 4 out of 5 stars

Great day out

Really nice atmosphere, staff helpful, food could be slightly better but it's cheap and cheerful and good for kids standards. Lots of activities under one roof. Lots of offers. Will definitely go back again.

April 21, 2026
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Reply from Tenpin - Leeds

Hi Sonia
Thank you for your review! We're happy you enjoyed the atmosphere and found our team helpful. We appreciate your feedback on the food and are glad you found our activities and offers appealing. We look forward to your next visit! Best wishes - Clare

Rated 5 out of 5 stars

I go ten pin bowling every Wednesday…

I go ten pin bowling every Wednesday morning with 3 of my friends and we have 2 games.
We get consetions so it's value for money for us.
We really enjoy ourselves alot and we are very competitive between ourselves.
We like the ambience of the bowling alley alot with flashing bright lights and disco music.

April 14, 2026
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Reply from Tenpin - Leeds

Hi Jonathan
We're happy to hear that you and your friends enjoy your weekly bowling games! It's great you find value in our concessions and appreciate the atmosphere. We appreciate your positive feedback! Best wishes - Clare

Rated 5 out of 5 stars

Lane i was in was clean food was…

Lane i was in was clean food was brought in a timely manner

April 21, 2026
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Reply from Tenpin - Leeds

Hi Sara
We're happy to hear that you had a positive experience with the cleanliness of your lane and the promptness of the food service. Thank you! Best wishes - Clare

Rated 4 out of 5 stars

4 Star review

The games, staff and the pool. You guys can do better with the taste of the nuts…

April 19, 2026
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Reply from Tenpin - Leeds

Hello Kayode,
Thank you for taking the time to rate Tenpin Leeds 4 stars. We're glad you enjoyed the games, staff, and pool. We appreciate your feedback about the nuts and will look into improving their taste. We hope to welcome you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Bowling is really good there

Made my two boys day when we went

April 21, 2026
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Reply from Tenpin - Leeds

Hi Donna,

Thank you for your fantastic 5* review at Tenpin Leeds! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great venue

Great venue, & atmosphere

April 15, 2026
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Reply from Tenpin - Leeds

Hi Michelle, thank you very much for the amazing review of Tenpin Leeds! We are so pleased you had the best time and enjoyed the atmosphere and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 4 out of 5 stars

Staff friendly and easily changed our…

Staff friendly and easily changed our bowing time. Great value with school holiday deal of bowling with food.

April 10, 2026
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Reply from Tenpin - Leeds

Hello Rachel,
We appreciate you rating Tenpin 4 stars! We're happy to hear our team was friendly and accommodating in changing your bowling time. It's great you enjoyed the school holiday deal. We hope to welcome you back again soon and that the next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

The Easter deal

The Easter deal
with the karaoke deal on Easter was a great opportunity and amazing time to spend the day and the arcade is always a bonus

April 15, 2026
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Reply from Tenpin - Leeds

Hi Millie, thank you for the fab 5* rating for Tenpin Leeds! We're so pleased that you enjoyed our Easter deal and that you had an amazing time. We hope to see you back again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

The reason being

The reason being, there was a security guy at the door and he wouldn’t even let us in without ID, when I rung customer service, she spoke to her manager and they said there shoudnt even be security at the location, the security guy was giving wrong info and then the manager said different info and he said he doesn’t know what the customer service is on about. The security guy was only there from 7-9pm. Doesn’t make sense. All because they have a bar there. I was only bowling. Ridiculous. But if you have a booking you can walk straight in, which we wasn’t told until an hour later after trying to get in. Guess he was just doing his job. But what a waste of my life waiting.

April 15, 2026
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Reply from Tenpin - Leeds

Hello Ijjaz,
Thank you for taking the time to rate Tenpin Leeds 1 star. We appreciate you taking the time to share your experience. We're sorry that the security requirements caused confusion and kept you from bowling. We'll look into the conflicting information you received to ensure a smoother entry process in the future. All the best ~ Laura

Rated 5 out of 5 stars

Everything was great lovely staff great…

Everything was great lovely staff great atmosphere had a fantastic time

April 15, 2026
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Reply from Tenpin - Leeds

Hi Amy, thank you for the lovely 5* review for Tenpin Leeds! We're so thrilled to hear that you had a fantastic time and that you enjoyed the atmosphere at the service from our team. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

All 16 players had a great time

All 16 players had a great time, enjoying the games, knocking pins (or not!).

April 4, 2026
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Reply from Tenpin - Leeds

Hi Paul, thank you for leaving Tenpin Leeds a fantastic rating. We are so pleased to hear everyone had a great time with us and we look forward to seeing you again soon! Best wishes - Kaylee

Rated 1 out of 5 stars

Slow service at the till nobody knew…

Slow service at the till nobody knew what they were doing.was nearly late on my bowling even tho I was there 20 my minutes early.
It took forever to get a drink very disappointed

April 8, 2026
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Reply from Tenpin - Leeds

Hello David, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Leeds. We are sorry to hear that the service you received was extremely slower than we would have aimed for. We will pass your comments onto our team to help us make further improvements. We do hope to see you again soon for a much more enjoyable session. Many Thanks - kimberley

Rated 1 out of 5 stars

Tried play pool with my kids .

Tried play pool with my kids .. 30 kids around the next table couldn’t even play a game

April 8, 2026
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Reply from Tenpin - Leeds

Hi Peter, thank you for leaving Tenpin Leeds a rating and review! We're sorry to hear that the crowded environment impacted your family's pool game. We'll ensure your feedback is passed onto the relevant teams to improve the experience for everyone. Thanks for your feedback and we hope to see you again soon! Best wishes - Rosie

Rated 1 out of 5 stars

Poor service from a girl named Amy I…

Poor service from a girl named Amy I think her name was attitude problem to go with it food was cold and drinks overpriced for watered down alcohol can't remember the date we was there so I apologise was a few weeks ago

March 14, 2026
Unprompted review
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Reply from Tenpin - Leeds

Hi Lisa, thank you for leaving Tenpin Leeds a rating and review. We appreciate your feedback and we're sorry to hear that your experience did not meet our usually high expectations. We will ensure this is shared with the correct teams to improve our services. Please feel free to send us the details of your visit via email to customer.feedback@tenpin.co.uk with the subject 'Review - Leeds' should you wish to discuss this further. We hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Great fun lots of space lots choice ,we…

Great fun lots of space lots choice ,we went on a Tuesday half price good value

April 1, 2026
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Reply from Tenpin - Leeds

Hi Kenneth, thank you for leaving Tenpin Leeds a lovely 5* rating and review! We're happy to hear that you had great fun with lots of space and choice! We're also glad to hear that you were able to take advantage of our cheap prices on Tuesdays too! Thanks for your positive feedback and we look forward to seeing you again soon! Best wishes - Rosie

Rated 4 out of 5 stars

It was good

It was good, price for
Pool is good. Maybe the
Bowling could be better! Damaged balls and we had to hunt down a correct size

April 1, 2026
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Reply from Tenpin - Leeds

Hi Simon, thank you for leaving Tenpin Leeds a fabulous 4* rating and review! We're glad the pool price was good, and we appreciate your feedback about the bowling balls; we'll ensure this is passed onto the correct teams for future improvements to be made. We look forward to seeing you again in the future! Best wishes - Rosie

Rated 2 out of 5 stars

Bowling good

Bowling good, staff not so much.

Served same drink 3 times in 3 different glassware, first one took me to ask if they would like paying as they were more interested in huddling together for a conversation. Check in was a bit rushed due to the same. To also see staff drinking and and eating behind the bar kind of put me off a bit as they didn’t hand wash to serve.

April 1, 2026
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Reply from Tenpin - Leeds

Hi Kevin, thank you for the review of Tenpin Leeds! We are very sorry to hear the customer service on your recent visit fell short of our usual high standard and we appreciate you taking the time to make us aware! Please know that all feedback will be sent to the relevant team and we do hope this will not stop you from visiting us in the future! Best wishes - Mel

Rated 5 out of 5 stars

Me and my family really enjoyed

Me and my family really enjoyed, the staff are always welcoming and helpful

March 22, 2026
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Reply from Tenpin - Leeds

Hi Rachel, thank you for the wonderful 5* review for Tenpin Leeds! We're delighted to hear that you had great visit with your family and that you enjoyed the service from our team. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 2 out of 5 stars

The bowling was great don’t get me…

The bowling was great don’t get me wrong, good prices and value for money. But during our sessions we were placed beside a group of rowdy people who were throwing multiple balls at once, making loud crashing noises banging against the barriers and bowling pin stacker.

It honestly made us feel quite unsafe and did spoil our night. It’s ashame that the staff allowed them to do such

March 25, 2026
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Reply from Tenpin - Leeds

Hi David
Thank you for your feedback. We're glad you enjoyed the bowling and found it a good value. We're sorry to hear that other guests impacted your experience and made you feel unsafe. We'll share this with our team. Best wishes - Clare

Rated 5 out of 5 stars

Fun for all the family

Fun for all the family. Ages from 5 to 67 can all enjoy the experience

March 25, 2026
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Reply from Tenpin - Leeds

Hi there
We're happy to hear that all ages in your family enjoyed the experience! Thank you for sharing this positive feedback with us; we appreciate it. Best wishes - Clare

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