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Tenpin - Leeds Reviews 

127
TrustScore 4 out of 5

4.1

13 Merrion Way, Leeds, LS2 8BT Leeds, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... See more

Company replied

Rated 5 out of 5 stars

Booked myself and child on escape experience. Did Houdini's last secret and RMS titanic. Evie was our host for both and she was great, with hints that were useful and still challenging. Houdinis last... See more

Company replied

Rated 5 out of 5 stars

Really flexible and enjoyable bowling. Really good summer holiday deal - 1 hr game for 6 people for a bargain of £40 Great bday present for my daughter and her friend

Company replied

Rated 3 out of 5 stars

All was excellent except the food. I got served the smallest bun I have ever encountered, the meat patties were extremely thin and had no colour from either grilling or frying. My grand son opted for... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • 13 Merrion Way, Leeds, LS2 8BT, Leeds, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

127 reviews

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4.1

All reviews

(127)

10,503 reviews in the last 12 months

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Rated 5 out of 5 stars

Great

Great experience had by the entire family. Young and old.
Staff were helpful and cheerful on arrival.
Booking online was straightforward.
Lots of activities other than the bowling. Great bar choice too

January 24, 2026
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Reply from Tenpin - Leeds

Hey Marie, thank you for the brilliant 5* rating and review of Tenpin Leeds. We are thrilled to hear that you had a lovely time and that the team had a positive impact on your visit. Hope to see you back again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Always have a lovely time

Always have a lovely time. Eva was great!

January 27, 2026
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Reply from Tenpin - Leeds

Hello Alyson,
Thank you for taking the time to rate Tenpin Leeds 5 stars. We are delighted to hear that you always have a nice time and that Eva made such an impression. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 4 out of 5 stars

We had a good evening playing the games…

We had a good evening playing the games the only thing that was a let down was it seemed very understaffed... people were queuing at the bar for at least 15mins plus..there only seemed to be 1or 2 staff members serving.. don't get me wrong they were very friendly and apologetic, plus we couldn't use the the QR code as it wouldn't register any of the people who tried it..and why are each of the alleys blocked off with the perspex barriers.. there we're 24 of us and we couldn't really mingle and talk to each other as these blocked our conversations

January 25, 2026
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Reply from Tenpin - Leeds

Hi Donna
We appreciate you sharing your experience. We're sorry to hear about the long wait times at the bar and the issues with the QR code. We also regret the barriers impacted your group's ability to socialize. We'll address the staffing levels and barriers to improve the experience. Hope to see you again soon. Best wishes - Clare

Rated 5 out of 5 stars

Very friendly staff and had no problems…

Very friendly staff and had no problems at all

January 24, 2026
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Reply from Tenpin - Leeds

Hi there, thank you for the 5* review for Tenpin Leeds! It's great to hear that you enjoyed the service from our team, and we hope to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

It was really good

It was really good! We pay another hour to continue playing!

January 16, 2026
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Reply from Tenpin - Leeds

Hi Aimaan, thanks for leaving Tenpin Leeds a lovely 5* rating and review! We're glad you enjoyed your experience so much that you extended your playtime! Thank you for your positive feedback; it means a lot to us. We hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

School Visit

School visit of 27 pupils. The centre was very welcoming and accommodating and the children loved their visit. Thank you.

January 22, 2026
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Reply from Tenpin - Leeds

Hi CS, thank you for the brilliant 5* rating and review of Tenpin Leeds. It's lovely to hear that your recent school visit was great fun and that everyone enjoyed themselves.
Take care,
Kirsty

Rated 5 out of 5 stars

It was an amazing experience

It was an amazing experience

January 9, 2026
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Reply from Tenpin - Leeds

Hey Ruby, thanks so much for rating Tenpin Leeds an amazing 5 stars. We are pleased to hear you had an amazing experience and hope to see you back again soon.
Take care,
Kirsty

Rated 2 out of 5 stars

Poor customer service

I made a booking error with time and when I called to change time I was told I couldn’t do that and that I would have to re book the time I wanted was told booking was no refundable then when we got there we had to move lanes as the bumpers weren’t working on both lanes booked then when we got to the other lanes they were still not working when we had to speak to staff again about this we were made to feel like we were being a problem the customer service is not very good here but the kids like it there

January 13, 2026
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Reply from Tenpin - Leeds

Hi Nicheala, thank you for leaving Tenpin Leeds a rating and review. We appreciate you taking the time to share your experience. We're sorry to hear about the booking difficulties and the issues you encountered with the lane bumpers. We'll address your feedback regarding the customer service provided with our team. We are glad your kids enjoyed their time with us and please feel free to reach out to us via email at customer.feedback@tenpin.co.uk with the subject 'Review - Leeds' regarding your first booking where we can look to rebook this for you. We look forward to seeing you again in the future! Best Wishes - Rosie

Rated 5 out of 5 stars

I always have the best time there

I always have the best time there, I didn't know how fun bowling is!

January 6, 2026
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Reply from Tenpin - Leeds

Hello Andrea, Thank you for taking your time to leave us an excellent 5* review. We are thrilled to hear that you enjoy your visits to our tenpin in Leeds. We can't wait to see you again very soon. Best Wishes - Kimberley

Rated 4 out of 5 stars

Great atmosphere

Great atmosphere! Enjoyed this month's date night very much, would have been 5 stars if the food wasnt over cooked, was a little hard

January 9, 2026
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Reply from Tenpin - Leeds

Hello Luke, Thank you for leaving us a 4* review. We are pleased to hear that you found our atmosphere at Leeds enjoyable and had a great date night with us. We will pass your comments on regarding our food so we can aim for that final star. We do hope to see you again soon. Many Thanks - Kimberley

Rated 3 out of 5 stars

Service was great but I understand it…

Service was great but I understand it was really busy but the seats we were assigned for bowling were covered in food and empty drinks bottles

January 10, 2026
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Reply from Tenpin - Leeds

Hello Kate, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Leeds. We are sorry to hear that our site was looking a little untidy during your stay. We will pass your comments onto our team to help us gain those final stars. We do hope to see you again soon. Many Thanks - Kimberley

Rated 3 out of 5 stars
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Reply from Tenpin - Leeds

Hi Claire, thank you for taking the time to review Tenpin Leeds! We are sorry to hear that you found the venue too noisy. We really appreciate your feedback and will ensure this is passed on to be looked into. We hope to see you again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

i had booked bowling online showing…

i had booked bowling online showing them that i’m a student and they still accepted my booking for 9pm on saturday when i walked in with my boyfriend everything went well then the bouncer watched him go to the toilet the bouncer squared up to me asking for my id when i explained i was underage but still have id he started questioning why i am here because apparently after 8:30 no under 28s are allowed in the building when they was still little children walking around then i explained to him that i have bowling booked he then started questioning me about me being with a group of men who had walked in after us asking me if they are buying alcohol drinks for me i said no and stepped back as i felt uncomfortable and he walked away when me and my boyfriend went to our lane ready to play a game of bowling he stood at the end watching our every move aswell as telling another bouncer to watch us, we ordered drink off the app and when they arrived the bouncer continually walked past up and down making sure that he drinks was non-alcoholic and then proceed to watch us for the rest of our game.After we decided to play a few games in the arcade he the followed us and watched our every move which made us feel very uncomfortable when we was leaving he proceeded to follow us up the stairs and watched our every us walk away.This has happened before and won’t be going back due to me feeling very uncomfortable

January 3, 2026
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Reply from Tenpin - Leeds

Hi there, thank you for taking the time to write a review for Tenpin Leeds. We're very sorry to hear of the experience you had and for how this had made you feel. So that we can look into this and discuss your visit with you further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Leeds', and we can ensure this is passed to the correct team. We hope that we will see you again in the future for a better experience. Best wishes - Adelaide

Rated 5 out of 5 stars

I love Tenpin

I love Tenpin. The atmosphere is great, bowling is great, everything is great. I had a porblem with my lane and they gave me a whole new game without any hesitation. They'll be seeing me every week from now!!

December 23, 2025
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Reply from Tenpin - Leeds

Hi Ibrahim,

Thank you for your amazing 5* review at Tenpin Leeds! We are delighted you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

We had a great time bowling and…

We had a great time bowling and karaoke. The staff were really attentive despite it being very busy, thank you

December 12, 2025
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Reply from Tenpin - Leeds

Hi there,

Thank you for your fantastic 5* review at Tenpin Leeds! It's great to see you've had such a great time and found the staff to be really attentive, We love to her all about it and will ensure this is passed across to the correct team. Best wishes- Steph

Rated 5 out of 5 stars

Enjoy bowling

Enjoy bowling , enjoyed drink , enjoyed food ,

December 18, 2025
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Reply from Tenpin - Leeds

Hi Mark, thank you for the amazing 5* review of Tenpin Leeds! We are so happy yo see you had a great visit and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel

Rated 3 out of 5 stars

Not enough arcades that actually work

Not enough arcades that actually work! Food was terrible, cold and tasteless. Tried to find someone but couldnt. Told the lady it was my sons 10th birthday it would have nice if the staff made an effort.

December 18, 2025
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Reply from Tenpin - Leeds

Hi there, we appreciate you taking the time to share your experience with Tenpin. We're sorry the arcades weren't working properly, and the food was unsatisfactory. We'll ensure this feedback is passed onto the relevant teams to improve our services in the future and we hope that your son enjoyed his birthday. Please feel free to email us should you wish to discuss your visit further with the relevant teams, you can send the details to customer.feedback@tenpin.co.uk with the subject 'Review - Leeds'. We hope to welcome you back again soon! Best Wishes - Rosie

Rated 3 out of 5 stars

I pre booked and paid a week in advance…

I pre booked and paid a week in advance for 730pm. Upon arrival they said that they had my booking for 8pm and that they were full and we’d have to wait.
Didn’t offer us a drink or an extra game. I clearly showed my booking receipt showing 730.
They said they’d come n get us at 8 but at ten past I returned to the reception to ask if my lane was ready. Not impressed

December 20, 2025
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Reply from Tenpin - Leeds

Hi there, thank you for taking the time to leave a rating and review for Tenpin. We regret that your booking was not honored as expected and that you experienced a delay on the day. We'll pass your feedback on what happened to the relevant teams to ensure this doesn't recur and we hope to have an opportunity to welcome you back again, for a much better experience! Thank you for your feedback. Best Wishes - Rosie

Rated 5 out of 5 stars

My daughter had the best birthday thank…

My daughter had the best birthday thank you so much

December 21, 2025
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Reply from Tenpin - Leeds

Hi there,

Thank you for your amazing 5* review at Tenpin Leeds! It's great to see you've had such a great time on your recent visit to us, We are delighted your daughter's had such a perfect Birthday. We hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Xmas work gathering

Tuesday afternoon in the run-up to Xmas. Cheap bowling, cheap drinks and the whole team is out having fun.
Some competing with others; some just trying to beat their previous scores.
Top afternoon's entertainment!

December 16, 2025
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Reply from Tenpin - Leeds

Hello, Thank you for taking your time to leave us a excellent 5* review for our Tenpin in Leeds! We are thrilled to hear that you had an excellent time with us. We do hope to see you again very soon. Best Wishes - Kimberley

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