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Tenpin - Leeds Reviews 

132
TrustScore 4 out of 5

4.1

13 Merrion Way, Leeds, LS2 8BT Leeds, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... See more

Company replied

Rated 5 out of 5 stars

Booked myself and child on escape experience. Did Houdini's last secret and RMS titanic. Evie was our host for both and she was great, with hints that were useful and still challenging. Houdinis last... See more

Company replied

Rated 3 out of 5 stars

All was excellent except the food. I got served the smallest bun I have ever encountered, the meat patties were extremely thin and had no colour from either grilling or frying. My grand son opted for... See more

Company replied

Rated 5 out of 5 stars

Really flexible and enjoyable bowling. Really good summer holiday deal - 1 hr game for 6 people for a bargain of £40 Great bday present for my daughter and her friend

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • 13 Merrion Way, Leeds, LS2 8BT, Leeds, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

132 reviews

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1-star

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4.1

All reviews

(132)

10,741 reviews in the last 12 months

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Rated 4 out of 5 stars

It was good

It was good, price for
Pool is good. Maybe the
Bowling could be better! Damaged balls and we had to hunt down a correct size

April 1, 2026
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Reply from Tenpin - Leeds

Hi Simon, thank you for leaving Tenpin Leeds a fabulous 4* rating and review! We're glad the pool price was good, and we appreciate your feedback about the bowling balls; we'll ensure this is passed onto the correct teams for future improvements to be made. We look forward to seeing you again in the future! Best wishes - Rosie

Rated 2 out of 5 stars

Bowling good

Bowling good, staff not so much.

Served same drink 3 times in 3 different glassware, first one took me to ask if they would like paying as they were more interested in huddling together for a conversation. Check in was a bit rushed due to the same. To also see staff drinking and and eating behind the bar kind of put me off a bit as they didn’t hand wash to serve.

April 1, 2026
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Reply from Tenpin - Leeds

Hi Kevin, thank you for the review of Tenpin Leeds! We are very sorry to hear the customer service on your recent visit fell short of our usual high standard and we appreciate you taking the time to make us aware! Please know that all feedback will be sent to the relevant team and we do hope this will not stop you from visiting us in the future! Best wishes - Mel

Rated 5 out of 5 stars

Me and my family really enjoyed

Me and my family really enjoyed, the staff are always welcoming and helpful

March 22, 2026
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Reply from Tenpin - Leeds

Hi Rachel, thank you for the wonderful 5* review for Tenpin Leeds! We're delighted to hear that you had great visit with your family and that you enjoyed the service from our team. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 2 out of 5 stars

The bowling was great don’t get me…

The bowling was great don’t get me wrong, good prices and value for money. But during our sessions we were placed beside a group of rowdy people who were throwing multiple balls at once, making loud crashing noises banging against the barriers and bowling pin stacker.

It honestly made us feel quite unsafe and did spoil our night. It’s ashame that the staff allowed them to do such

March 25, 2026
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Reply from Tenpin - Leeds

Hi David
Thank you for your feedback. We're glad you enjoyed the bowling and found it a good value. We're sorry to hear that other guests impacted your experience and made you feel unsafe. We'll share this with our team. Best wishes - Clare

Rated 5 out of 5 stars

Fun for all the family

Fun for all the family. Ages from 5 to 67 can all enjoy the experience

March 25, 2026
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Reply from Tenpin - Leeds

Hi there
We're happy to hear that all ages in your family enjoyed the experience! Thank you for sharing this positive feedback with us; we appreciate it. Best wishes - Clare

Rated 5 out of 5 stars

Bowling 🎳 day

Friendly staff and great service

March 7, 2026
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Reply from Tenpin - Leeds

Hi Linda
We appreciate your 5-star rating! We're so glad you found our team friendly and that you enjoyed our service. Best wishes- Clare

Rated 1 out of 5 stars

Very disappointed

Very disappointed, the staff are miserable, especially the manager who we had the displeasure of meeting. The games are brill when they work. The drinks are also not good value as there watered down. I dont recommend at all.

March 12, 2026
Unprompted review
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Reply from Tenpin - Leeds

Hi Tina
We appreciate you taking the time to share your experience. We're sorry to hear that the staff and drinks did not meet expectations, and that the games were unreliable. We'll address this. If you would like to send an email to customer.feedback@tenpin.co.uk with the details, we cn reach out to discuss your visit. Best wishes - Clare

Rated 5 out of 5 stars

The staff at Leeds Tenpin are…

The staff at Leeds Tenpin are excellent. Very friendly and nothing was too much trouble

February 28, 2026
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Reply from Tenpin - Leeds

Hi there, thank you for rating Tenpin Leeds 5*! We're delighted to hear that you enjoyed the service from our team, and we hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Always have good game staff are so…

Always have good game staff are so approachable .

March 6, 2026
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Reply from Tenpin - Leeds

Hi Annabelle, thank you so much for the brilliant 5* review of Tenpin Leeds! It is great to see you always enjoy visiting us and find our team helpful and approachable! We hope you will continue to visit us and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 4 out of 5 stars

Pretty good!

Couple of website issues (error messages) but eventually got the booking to go thru. Service at Leeds great, friendly staff and a wonderful experience. Really nice to see the refurbishment which has taken place since the time this was an AMF lane - looks much better now, facilities and equipment are much better maintained. Nice affordable night out, especially with the 3 games deal on Sundays. Though my arm was hurting after!

February 22, 2026
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Reply from Tenpin - Leeds

Hi Philip, thank you taking the time to review Tenpin Leeds! We're delighted to hear that you had a wonderful experience and that you enjoyed the service from our team and the Sunday Sessions deal. We're sorry to hear about the website issues and will ensure your feedback is passed on. We hope to welcome you back again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

We went on a Christmas team night out…

We went on a Christmas team night out here (from a pub) and between the server and a colleague, a drink was spilled on hand over.
They proceeded to cut us off from alcohol service and then notified several other venues close by that we were being rowdy and not to be served.
This ruined the evening as we had to move venue three times before we found a pub that was willing to judge us on how we presented, rather than taking the word of an over officious zealot.
Would not recommend

February 15, 2026
Unprompted review
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Reply from Tenpin - Leeds

H Adrian,
We appreciate you taking the time to share your experience. We're very sorry to hear that your team night was negatively affected. We'll investigate the situation to ensure our policies are properly implemented and that all guests are treated fairly. If you would like to discuss this, please send an email to customer.feedback@tenpin.co.uk with the subject "Review - Leeds" and the details. We can then reach out to you directly. Best wishes - Clare

Rated 4 out of 5 stars

Got to the bowling just prior to the…

Got to the bowling just prior to the booking and the woman on the desk was friendly and knew her job well, checked for us and the lane was ready.
Only downside was the table on the lane hadn't been wiped or cleared.

February 20, 2026
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Reply from Tenpin - Leeds

Hi Martin,
We're glad the check-in went smoothly. We appreciate your feedback and are sorry the lane's table wasn't clean upon arrival. We'll address this to ensure a better experience for everyone. Best wishes - Clare

Rated 5 out of 5 stars

So much better since refurb

Boys love it here, we tend to go when there are offers on as I find it can be quite expensive without them, since its refit it looks a lot more up to date and welcoming

February 20, 2026
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Reply from Tenpin - Leeds

Hi Laura,

Thank you for your fantastic 5* review at Tenpin Leeds! We are delighted you've had such a great time whilst on your recent visit to us! We hope to welcome you back to the venue again very soon! Best wishes- Steph

Rated 3 out of 5 stars

Feeling rushed!

When we arrived we went to check in and we were informed at the desk that we only had 30 minutes on our lane as somebody was booked in after us. I feel like we were made to rush. I understand it was half term but we shouldn't have been made to feel like we needed to play our game quickly.

February 20, 2026
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Reply from Tenpin - Leeds

Hello SF,
Thank you for taking the time to rate Tenpin Leeds 3 stars. We appreciate you taking the time to share your experience. We're sorry to hear you felt rushed during your game. We will pass your feedback to our team so that we can improve. We hope you'll visit us again. All the best ~ Laura

Rated 2 out of 5 stars

Got rushed for our food and when it…

Got rushed for our food and when it came out it was cold like it had been sat there for ages

February 15, 2026
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Reply from Tenpin - Leeds

Hello Guy,
Thank you for taking the time to rate Tenpin Leeds 2 stars. We appreciate your feedback and are sorry that your meal was rushed and served cold. We'll look into this to ensure it doesn't happen again. We hope your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Excellent experience really good.

Excellent experience really good.
Thanks

February 14, 2026
Tenpin - Leeds logo

Reply from Tenpin - Leeds

Hi Alexander,

Thank you for your wonderful 5* review at Tenpin Leeds! It's great to see you've had such a great experience whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 1 out of 5 stars

The food wasn't that good

The food wasn't that good

February 5, 2026
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Reply from Tenpin - Leeds

Hi Gladys
Thanks for leaving a review for Tenpin Leeds. We are sorry that the food was not to your liking. We appreciate your feedback and will pass this onto the team. Best wishes - Clare

Rated 5 out of 5 stars

i have booked online

i have booked online, when we went there , everything was ready for us, but place wasn't clean, all food and glasses were there all the time.

February 8, 2026
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Reply from Tenpin - Leeds

Hi Noreen, thank you for the excellent 5* rating for Tenpin Leeds. We really appreciate all of your feedback and will ensure this is passed onto our team. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great vibes and great service

Great vibes and great service

January 30, 2026
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Reply from Tenpin - Leeds

Hi Alice, what a fabulous 5* review of Tenpin Leeds! We are thrilled you had a great time and enjoyed the vibe and service and we can't wait to see you again soon! Best wishes - Mel

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