Banner for Tenpin - Plymouth Barbican

Tenpin - Plymouth Barbican Reviews 

221
TrustScore 4 out of 5

4.0

Barbican Leisure Park, Barbican Approach, Coxside, Plymouth, PL4 0LG Plymouth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Bowling was great, food was utter garbage, I'd rather starve than eat that junk. It was clearly reheated, burgers come with no sauce and almost broke a tooth biting into a chicken nugget. Bowling 10/... See more

Rated 5 out of 5 stars

Really enjoyed our visit - the lady checking us in for our bowling booking spotted that my youngest was wearing ear defenders (he is autistic and not great with loud noises), so she kindly put us on a... See more

Company replied

Rated 5 out of 5 stars

We have been bowling here on many occasions over the years and I’ve always enjoyed our experience. The staff are friendly, the bowling alleys are fun. Then there is an arcade of all sorts of games a... See more

Company replied

Rated 4 out of 5 stars

It could be 5 stars if they could serve a coffee ☕️ with a cream on top or caramel or café latte or cappuccino.I mention they have a professional coffee machine...so option for coffee are many. Mayb... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Barbican Leisure Park, Barbican Approach, Coxside, Plymouth, PL4 0LG, Plymouth, United Kingdom

  • 0333 034 6100

4.0

Great

TrustScore 4 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(221)

11,689 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab night bowling

Staff were great, especially Lucy and Emily mcreedy who were lovely girls , friendly and happy. Food was yummy too. Great service !

August 11, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Caroline,

Thank you for your fantastic 5* review at Tenpin Barbican! We are delighted that you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

There were not enough bowling balls to…

There were not enough bowling balls to go round especially for children. The lightest I couldn’t find was a 7 and could only find one but the game itself and venue were really good

August 12, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Stacey,

Thank you for your lovely 4* review at Tenpin Barbican! We are delighted to hear that you've had sch a great time whilst on your recent visit to us! However, we are sorry to hear that you felt there wasn't enough bowling balls to go around. Your feedback is important to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great service

Great service. Lots of fun. Food was good and I beat everyone at bowling so all around great day.

August 12, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Liam,

Thank you for your fantastic 58 review at Tenpin Barbican! We are delighted that you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! best wishes- Steph

Rated 5 out of 5 stars

The staff were really friendly and…

The staff were really friendly and helpful,some of our party were late in arriving but the lane was held open for us and the laser experience was also very good,the guy in charge was very helpful.

August 12, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Jim, thank you for the lovely 5* review for Tenpin Barbican! It's great to hear that our team provided a friendly and helpful service and that you enjoyed the laser tag. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

It was easy to book on line it was 1…

It was easy to book on line it was 1 adult and 3 children we had 2 games which we enjoyed then we had pizza and drinks then looked and played in the arcade the girls enjoyed that to finish our afternoon out. Would do it again.

August 12, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Susan, thank you for your 5* review of Tenpin Plymouth Barbican! It's wonderful to hear how simple you found the booking process and how much your group enjoyed the bowling and the arcades. We look forward to welcoming you back again soon! Best wishes-Leila

Rated 4 out of 5 stars

Good expierience

Not too busy, clean and staff helpful. Considering it was the summer holidays food came quick and was tasty.

August 12, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Helen, thank you for rating Tenpin Barbican 4*! It's great to hear that our team were able to help and that you found the venue clean. We're glad to hear you enjoyed the food too. We will pass your kind feedback on to our team, and we hope to see you back soon! Best wishes, Jade

Rated 5 out of 5 stars

Really enjoyed our visit

Really enjoyed our visit - the lady checking us in for our bowling booking spotted that my youngest was wearing ear defenders (he is autistic and not great with loud noises), so she kindly put us on a bottom lane away from the parties. It was perfect for us. The drinks we ordered were a good price and brought to our lane very quickly. We had fun looking around the arcade area afterwards too - especially giant Hungry Hippos! We had a great time, I wish there was somewhere like this in Cornwall!

August 8, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hello Ash,
Thank you for taking the time to rate Tenpin Barbican 5 stars. We are so pleased to hear that you enjoyed your visit and that our team was able to make your bowling experience perfect. It's fantastic that you enjoyed the drinks and the arcade area, especially the giant Hungry Hippos! We appreciate your kind words. All the best ~ Laura

Rated 2 out of 5 stars

Not a very clear check in area as I was…

Not a very clear check in area as I was in a massive queue behind people exchanging arcade tickets for 5 minutes when I then saw someone come in and go up to an empty counter and a member of staff then greeted them to check them in.

The food was terrible, but the game was fun and the cocktails really nice.

August 6, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Terrie, thank you for taking the time to leave a review of Tenpin Plymouth Barbican! We're very sorry to hear about the confusion at check-in and your disappointment with the food. However, we're glad you enjoyed the game and the cocktails. Your feedback is very important to us and so please be assured all will be shared with the appropriate team and in the meantime, we hope you will still consider visiting us in the future! Best wishes - Mel

Rated 4 out of 5 stars

Fun bowling

Fast and easy to get to the lane, booking was easy and staff were friendly. The lighting by the pins were very flashy and did cause headaches

August 6, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Jade, thank you for the 4-star rating of Tenpin Plymouth Barbican! We're glad to hear that our booking process was easy and our team were friendly. We also appreciate your feedback regarding the lighting and and we will be certain to pass your concerns onto the relevant team! In the meantime, we do hope this will not stop you from visiting us in the future and we look forward to welcoming you back again soon! Best wishes - Mel

Rated 4 out of 5 stars

Food was late

Food was very late out. We almost completed our single game with 3 people playing. Staff were apologetic and food was ok. Staff were welcoming and helpful.

August 6, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Miguel, thank you for your 4* review of Tenpin Plymouth Barbican! We're pleased to hear that the staff were welcoming and helpful however we are very sorry to hear that your food was late and that you didn't get to finish your game. We will ensure that this is passed across to the relevant team for future improvements to be made. Regardless, we hope that you will give us another chance in the future. Best wishes-Leila

Rated 5 out of 5 stars

Great night had by all..Kids enjoyed…

Great night had by all..Kids enjoyed the bowling...adults enjoyed the half price beer

August 4, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi David
We're so happy to hear everyone had a great night! It's wonderful that the kids enjoyed bowling and the adults appreciated the half-price beer. Thank you for your positive feedback! Best wishes - Clare

Rated 4 out of 5 stars

The staff were helpful and friendly.

The staff were helpful and friendly.
The summer eat and bowl deal is good value and the food was bought to us with no problems and promptly.
The whole family enjoyed bowling which was easy to set up and play.
Will definetly go again

July 29, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hello Dawn, Thank you for taking your time to leave us a great 4* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Barbican. We will pass your lovely feedback onto our team. We would love to hear how we could gain that final star from you. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 3 out of 5 stars

Bowling was great, food a let down.

Bowling was great, staff were very helpful, food was a total let down.

July 29, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Terry, thank you for the 3* rating of Tenpin Plymouth Barbican. We're glad to hear that the bowling was great and staff were very helpful! We are sorry to hear that the food was disappointing on this occasion. Your feedback is important to us and we will ensure this is passed to the correct teams for future improvement. Best wishes, Jade

Rated 5 out of 5 stars

Friendly staff

Friendly staff, they were happy and friendly and extremely helpful as u had never been before. Bowling was so much fun.

July 29, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi there, thank you for the lovely 5* rating of Tenpin Plymouth Barbican. We are delighted to hear that you had a fun time and found the team to be friendly and helpful. We're so glad you had so much fun! We can't wait to see you again. Best wishes, Jade

Rated 4 out of 5 stars

Great experience

Great experience, however staff were a bit hard to find. Nobody behind the desk when we arrived, we had to ask the person behind the bar and he had to call someone. Other than that everything was good.

July 29, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi there, thank you for the 4* review for Tenpin Barbican! We're so glad that you had a great experience, but we are sorry to hear that there had been an issue with the service and we will ensure your feedback is passed on. We hope to see you again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

The bowling was great fun

The bowling was great fun, the security guard was friendly and hilarious, however the lady that served me a slushy was quite rude and didn't sound like she was happy that I wanted a slushie :( booking in via phone was really easy and who I booked with was very friendly!

July 29, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Frank
Thank you for your feedback. We're delighted to hear you enjoyed the bowling and found our security guard friendly and the booking process easy. We are very sorry to hear about your experience with the slushie server and we will ensure this feedback is passed on to the team for improvement. We hope to welcome you back again soon. Best wishes - Clare

Rated 1 out of 5 stars

ID from legal country not being accepted.

Apparently my ID card doesn’t get accepted at ten pin barbican because im from another country not the UK.
Which does not make any sense!! My money and credit card that comes from that country gets recognized but my ID doesn’t!!

We genuinely didn’t know vaping wasn’t allowed there. Rather than politely informing us of the rule and asking us to stop, we were immediately told to leave.
A little understanding and basic customer service would have gone a long way.
hope management takes this feedback seriously and reminds staff that enforcing rules and treating customers with respect can go hand in hand.

July 27, 2026
Unprompted review
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hello Becca
Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you experienced with ID verification and the way the vaping situation was handled. We understand your frustration and regret that our staff's approach caused you to feel disrespected. We will be sure to pass this on to management for review. Best wishes - Clare

Rated 4 out of 5 stars

Great atmosphere and friendly staff

Great atmosphere and friendly staff, one thing I didn't like was the security guard who followed me every time I went toilet for some reason

July 28, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi John, thank you for the 4* review for Tenpin Barbican! We're so pleased to hear that you enjoyed the atmosphere and the service, but we are sorry to hear that there had been an issue during your visit. We will ensure your feedback is passed on. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Lovely morning out

We have been bowling here on many occasions over the years and I’ve always enjoyed our experience. The staff are friendly, the bowling alleys are fun. Then there is an arcade of all sorts of games and experiences that you can enjoy whilst having food and drink from on-site Café.

July 22, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Angela, thank you for the 5* review for Tenpin Barbican! We're thrilled to hear that you had a lovely visit and that you enjoyed the bowling, arcades, food and drinks. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great time

Quickly given a lane and safety instructions. Machine was easy to use and lots of fun had

July 29, 2026
Tenpin - Plymouth Barbican logo

Reply from Tenpin - Plymouth Barbican

Hi Lindsey, thank you for the lovely 5* review for Tenpin Barbican! We're so pleased to hear that you had a fun visit and that you were able to quickly begin your games. We can't wait to see you back again soon! Best wishes - Adelaide

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look