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Tenpin - Redditch Reviews 124

TrustScore 4.5 out of 5

4.5

10 Kingfisher Square, Kingfisher Shopping Centre, Redditch, B97 4EQ Redditch, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The service was good. It was easier to book this time, not complicated as before, because I even been charged twice before for one booking. We are allowed to request for a lane we want. The plac... See more

Company replied

Rated 1 out of 5 stars

It was terrible my kids playing pool and takes the balls off them and there money they we get kicked out for asking for our money back “no yoir being banned “

Company replied

Rated 5 out of 5 stars

Absolutely brilliant place. Kids love it. Staff there are fantastic as are customer service if you call them. Absolutely faultless.

Company replied

Rated 5 out of 5 stars

Lovely friendly staff, including our Host Gem. The lanes are new so the balls don't veer off in a different direction unlike at Rubery location which needs refurbing there lanes. The bowling is... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • 10 Kingfisher Square, Kingfisher Shopping Centre, Redditch, B97 4EQ, Redditch, United Kingdom

  • 0333 034 6100

4.5

Excellent

TrustScore 4.5 out of 5

124 reviews

5-star
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1-star

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Rated 5 out of 5 stars

It was great

It was great! The whole family had a great time even our toddler

April 21, 2026
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Reply from Tenpin - Redditch

Hi Luke
We're so glad your whole family, including your toddler, had a wonderful time! Thank you for sharing your positive experience. Best wishes - Clare

Rated 4 out of 5 stars

The service was good.

The service was good.
It was easier to book this time, not complicated as before, because I even been charged twice before for one booking.
We are allowed to request for a lane we want.
The place was clean, specially the toilets.

May 12, 2026
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Reply from Tenpin - Redditch

Hello Lydia,
Thank you for taking the time to rate Tenpin Redditch 4 stars.
We're so glad to hear your booking experience was easier this time and that you appreciated being able to request a lane. We also appreciate your positive comments about the cleanliness of our facilities, especially the toilets. We look forward to welcoming you back again soon and hope that the next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 1 out of 5 stars

It was terrible my kids playing pool…

It was terrible my kids playing pool and takes the balls off them and there money they we get kicked out for asking for our money back “no yoir being banned “

May 16, 2026
Unprompted review
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Reply from Tenpin - Redditch

Hello Cainan,
Thank you for taking the time to rate Tenpin Redditch 1 star. We are sorry to hear that you have a disappointing experience. If you would like to discuss this further please email us at customer.feedback@tenpin.co.uk with the heading review and the name of the venue you visited. All the best ~ Laura

Rated 5 out of 5 stars

A Good Afternoon out

Staff were helpful and facilties (bowling lanes and interactive dart boards) were well maintained. Prices are reasonable.

May 13, 2026
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Reply from Tenpin - Redditch

Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our Tenpin in Redditch. We will pass your lovely comments onto our team. Best Wishes - Kimberley

Rated 5 out of 5 stars

Really Good experience

Really Good experience

May 13, 2026
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Reply from Tenpin - Redditch

Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Redditch. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Absolutely brilliant place

Absolutely brilliant place. Kids love it. Staff there are fantastic as are customer service if you call them. Absolutely faultless.

April 15, 2026
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Reply from Tenpin - Redditch

Hi there, thank you for the amazing 5* review for Tenpin Redditch! We're so glad to hear that you enjoy visiting with your family and that our team provide a fantastic service. We will be sure to pass on your kind feedback and we hope to see you again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

Good atmosphere.

Good atmosphere.

Helpful staff.

May 13, 2026
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Reply from Tenpin - Redditch

Hello Matthew,
Thank you for taking the time to rate Tenpin Redditch 4 stars. We're glad you enjoyed the atmosphere and found our staff helpful. Thank you for your positive feedback. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 5 out of 5 stars

Lovely place nice and clean staff was…

Lovely place nice and clean staff was lovely and friendly too

May 6, 2026
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Reply from Tenpin - Redditch

Hi Emma,

Thank you for your lovely 5* review at Tenpin Redditch! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly we will ensure this is passed across to the correct team. Best wishes- Steph

Rated 5 out of 5 stars

Fun night

Had such great fun with friends from work.

May 2, 2026
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Reply from Tenpin - Redditch

Hi Claire. Thank you for rating Tenpin Redditch 5*! We can't wait to welcome you again soon. Best wishes, Jade

Rated 5 out of 5 stars

Loads of fun and great price offers

Prices on Tuesdays are fantastic, our bowling and drinks were 50% off!

The decor in there is cool and adds to the fun. Redditch has needed something like this for so long. Go and use it!

May 5, 2026
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Reply from Tenpin - Redditch

Hi Rhys, thanks for leaving a rating and review for Tenpin Redditch!
We're happy you enjoyed the fantastic Tuesday prices and cool decor! It's great to hear that our venue is a welcome addition to Redditch, and we appreciate your recommendation. Thanks for your positive feedback! We hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Kids laser tag party

Kids laser tag party, easy to book and no issues on the day.

April 29, 2026
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Reply from Tenpin - Redditch

Hello Ben,
Thank you for taking the time to rate Tenpin Redditch 5 stars. We're happy to hear that booking was easy and your kids laser tag party went smoothly! Thank you for your positive feedback and we look forward to welcoming you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Fantastic party

Fantastic party. The hosts were great.

April 29, 2026
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Reply from Tenpin - Redditch

Hi Haxel, thanks for leaving a rating and review for Tenpin Redditch! We're delighted you had a fantastic party! It's great to hear our hosts were amazing. Thank you for your 5-star review; we appreciate it! We hope to see you again soon! Best wishes - Rosie

Rated 3 out of 5 stars

Visited on April 25th as a birthday…

Visited on April 25th as a birthday treat. Having booked in advance I annoyed that our lane was being used by another party as over spill. I had to search for a member of staff to get us moved. We were there 15 mins before the booking, as requested on the booking email, whilst waiting for our party to arrive a member of staff came over with the food we had ordered. I explained it was too early and we were waiting for others. She just left the food and went to walk off!! I had to get her back to take the food away and explained we would prefer it after the game.

All in all a nice place but the staff etc are just teenagers who are just following a ‘tick box’ step by step on what to do. Which isn’t great when you are paying over £100 for an hours bowling and a few chicken nuggets

April 29, 2026
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Reply from Tenpin - Redditch

Hi Sarah
We appreciate you taking the time to share your experience with us. We're sorry to hear your lane wasn't ready and about the food service issues. We'll address your comments with our team. Best wishes - Clare

Rated 5 out of 5 stars

First time attending

First time attending, bowling was really good had a fab time. The guy behind the bar was so helpful and really pleasant.

April 24, 2026
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Reply from Tenpin - Redditch

Hello Louise, Thank you for taking your time to leave us a great 5* review! We are so pleased to hear that you had a great time at our Tenpin in Redditch. We will pass your comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 4 out of 5 stars

Lots of fun!

James!! He was incredible with the kids, made the experience so much easier and way more fun for them and for me! Highly recommend him and the experience.

April 21, 2026
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Reply from Tenpin - Redditch

Hi Julia
We're happy to hear that the kids had fun! We appreciate your recommendation and are so glad the experience was easier and more fun for everyone. Thanks for your feedback! Best wishes - Clare

Rated 5 out of 5 stars

Staff are really nice

Very easier to book, staff are always polite and helpful

April 21, 2026
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Reply from Tenpin - Redditch

Hello Joshua,
Thank you for taking the time to rate Tenpin Redditch 5 stars. Thank you for your wonderful five-star rating! We're so glad booking was easy and our staff were polite and helpful to you. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Best Bowling Experience

Lovely friendly staff, including our Host Gem. The lanes are new so the balls don't veer off in a different direction unlike at Rubery location which needs refurbing there lanes. The bowling is fun, but would be nice too see some music videos on the TV's also not just sport! (Suits men!)
Plenty of toilets although they do need more than one hand dryer or other options to dry hands. Arcades games are good, just be nice to have the Zebra horse racing ones back, my girls loved them previously and would go on 3 or 4 times.

Parking is easy in Car Park 1. Would recommend to others especially for parties which we recently attended for a friends party in March and it was a Sat morning but the whole Centre is parties, they do dancing with the party groups to music, ballon animals and the Birthday child recieves a cute pressie. Plus you can bowl as much as you can achieve in 2 hours which was good too!

April 21, 2026
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Reply from Tenpin - Redditch

Hi Cheryl
We're happy to hear that you enjoyed your visit and found our staff friendly. We appreciate your feedback about the music videos and hand dryer options. We'll consider your suggestion regarding the Zebra horse racing arcade games. We're glad the party experience was enjoyable! Best wishes - Clare

Rated 5 out of 5 stars
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Reply from Tenpin - Redditch

Hello Justin,
Thank you for taking the time to rate Tenpin Redditch 5 stars. We're happy to hear that you feel you received amazing value for the money. Thank you for your positive feedback and hope to welcome you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Been a few times bowling really good

Been a few times bowling really good, my daughter had a birthday there and loved it x

April 15, 2026
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Reply from Tenpin - Redditch

Hi, thank you for the lovely 5* rating of Tenpin Redditch. It's great to hear you have enjoyed your recent visits to Tenpin and that your daughter had a great time celebrating her birthday! Hope to see you again soon!
Take care,
Kirsty

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere

April 15, 2026
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Reply from Tenpin - Redditch

Hi Samantha, thank you for taking the time to leave Tenpin Redditch an awesome 5* rating and review! We look forward to seeing you again in the future! Best wishes - Rosie

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