Brought the grandchildren for bowling, the place was very clean and the staff plesant. Enjoyable afternoon, although there could be more "XL" bowling balls, we could only find one and other bowlers ke... See more
Company replied

Unit 3, Sandbrook Leisure Park, Sandbrook Way, Rochdale, OL11 1RY Rochdale, GB
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Brought the grandchildren for bowling, the place was very clean and the staff plesant. Enjoyable afternoon, although there could be more "XL" bowling balls, we could only find one and other bowlers ke... See more
Company replied
All the staff were friendly and helpful. We were 2 adults and a child and enjoyed our experience there. £19 for 1 game and 3 x Junior burger and chips (food was disappointing but for £19 for 3 you ca... See more
Company replied
On arrival we were greeted by manager who took us to the darts area, she was really helpful and her enthusiasm and knowledge of equipment helped get our family darts night off to a great start. We did... See more
Company replied
Had my 8 year old’s birthday party here doing bowling. The value for money was great and the kids loved it. Two games was a bit much as most of the kids got bored by then and started trailing off. The... See more
Company replied
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Unit 3, Sandbrook Leisure Park, Sandbrook Way, Rochdale, OL11 1RY, Rochdale, United Kingdom
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We took our grandchildren for the day out they enjoyed it very much it was great to see them having a good time

Reply from Tenpin - Rochdale
We waited nearly half an hour for the food and drinks. By the time everything arrived, the ice had melted into the drinks so they weren't drinkable and the food was cold.
The two games we had we all enjoyed but it was a let down for the food and drinks

Reply from Tenpin - Rochdale

Reply from Tenpin - Rochdale
Bowling was brilliant but the bar staff a little slow when ordering on the app to come to the lanes

Reply from Tenpin - Rochdale
Despite pre booking we were allocated to a broken lane due to a school trip attending on the wrong day. The manager should have been transparent and we would have waited or come back.Following every bowl it got stuck, we had to wait up to 10 minutes for it to be addressed, we spent significantly more tome waiting than bowling, eventually we gave up. We were then made to wait another 20 minutes for the manager to issue a refund as she was in a meeting and no one else could do it. We found her people skills lacking and her excuses disengenuous. Terrible customer service which could have been avoided by honest communication.Annoyingly the manager hadnt advised us of the booking error until after we complained, however had informed the family on the broken lane next to us. Not acceptable.

Reply from Tenpin - Rochdale
It was a great afternoon
My only thing was … it wasn’t clear where the dedk was to book in
In Rochdale it’s been moved around but I did eventually find the dedk
I also had to ask for more bar staff to serve people
There was 2/3 people on the check in desk but there was no one that wanted serving
But the bar had serval people waiting

Reply from Tenpin - Rochdale
Got onto our lane on time, all staff nice and helpful. The place looked fabulous after refurbishment

Reply from Tenpin - Rochdale
Like the new setting was really nice. Wasnt too busy either so that helped too

Reply from Tenpin - Rochdale
Not been bowling in a long time but really enjoyed the experience, pre booked to checking in was easy

Reply from Tenpin - Rochdale
We were a large group of parents and children (only children participating) booked a week prior online for 14, bowling food and darts. Our lanes (3 next to eachother) were not ready for 25 minutes after our slot. We checked in at the desk 5 mins before our booked time, having to entertain a group of 10yr olds in arcades for 25 minutes is very expensive - already paid £15 each for the bowling food and darts. Our food arrived before we even managed to get to our lanes. Not very well organised. The booking references didn't work for the darts so had to go back to desk to get help. Ordering drinks via the QR code was easy enough however the delay for drinks was poor, and then lots of what was ordered wasn't available.

Reply from Tenpin - Rochdale

Reply from Tenpin - Rochdale
So booked bowling and bough food when got there to find out no pizza bases left ok no problem then the lane broke on my sons turn and barriers stopped working to then wait 15 minutes to get moved to the next lane okay no problem all sorted but then to spend £30 in arcade and find out ticket machine was broken and my son could not cash his tickets I mean what was the point? -90 quid and a terrible experience

Reply from Tenpin - Rochdale
The friendless of the staff. Explaining how to set the game up and general politeness. Also had a problem with one side of the bumper was quickly fixed without issue.

Reply from Tenpin - Rochdale
Obviously we had a good time bowling but it was so dirty. When we arrived at our lane the last people were still there which is fine, but the mess they left behind that didn't get cleared up wasn't. The whole time we were there I didn't see a single person. Other lanes were in the same state too. Just wasn't fair to have to work around the mess. And the fact there were 5 plus people stood behind the bar just chatting made the whole experience even more annoying. Don't think ill be going back.

Reply from Tenpin - Rochdale
The new decor and layout is great! There was some school kids messing when we was there and the staff handled them well. All in all a nice family night out.

Reply from Tenpin - Rochdale
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