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Tenpin - Rochdale Reviews 

134
TrustScore 4 out of 5

4.1

Unit 3, Sandbrook Leisure Park, Sandbrook Way, Rochdale, OL11 1RY Rochdale, GB


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Rated 4 out of 5 stars

Brought the grandchildren for bowling, the place was very clean and the staff plesant. Enjoyable afternoon, although there could be more "XL" bowling balls, we could only find one and other bowlers ke... See more

Company replied

Rated 4 out of 5 stars

All the staff were friendly and helpful. We were 2 adults and a child and enjoyed our experience there. £19 for 1 game and 3 x Junior burger and chips (food was disappointing but for £19 for 3 you ca... See more

Company replied

Rated 5 out of 5 stars

On arrival we were greeted by manager who took us to the darts area, she was really helpful and her enthusiasm and knowledge of equipment helped get our family darts night off to a great start. We did... See more

Company replied

Rated 4 out of 5 stars

Had my 8 year old’s birthday party here doing bowling. The value for money was great and the kids loved it. Two games was a bit much as most of the kids got bored by then and started trailing off. The... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Unit 3, Sandbrook Leisure Park, Sandbrook Way, Rochdale, OL11 1RY, Rochdale, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

134 reviews

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4.1

All reviews

(134)

10,879 reviews in the last 12 months

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Rated 4 out of 5 stars

Bowling

We took our grandchildren for the day out they enjoyed it very much it was great to see them having a good time

April 15, 2026
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Reply from Tenpin - Rochdale

Hi Alan, thank you for the 4* review for Tenpin Rochdale! We're so pleased to hear that you had a great visit with your family and we hope to welcoming you back again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

We waited nearly half an hour for the…

We waited nearly half an hour for the food and drinks. By the time everything arrived, the ice had melted into the drinks so they weren't drinkable and the food was cold.
The two games we had we all enjoyed but it was a let down for the food and drinks

April 3, 2026
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Reply from Tenpin - Rochdale

Hi Cathryn. It's great to hear you all enjoyed the two games. However, we're sorry to hear about the issues you encountered during your recent visit to Tenpin Rochdale. Please feel free to send us the details via email to customer.feedback@tenpin.co.uk with the subject 'Review - Rochdale' if you would like to discuss this further. We hope to welcome you back again in the future for a better experience! Best wishes, Jade

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Good day out

April 8, 2026
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Reply from Tenpin - Rochdale

Hi Anthony,

Thank you for your fantastic 5* review at Tenpin Rochdale! We are delighted you've had such a wonderful day out at Tenpin. It's great to hear that you found the staff so friendly and welcoming. We hope to welcome you back to the venue again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great

Great, kids really enjoyed it

April 8, 2026
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Reply from Tenpin - Rochdale

Hi Razel, thank you for the 5* rating of Tenpin Rochdale. It's lovely to hear that you enjoyed your recent visit and that the children had lots of fun. Hope to see you again soon.
Take care,
Kirsty

Rated 4 out of 5 stars

Not delayed

Not delayed

April 8, 2026
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Reply from Tenpin - Rochdale

Hi there. Thank you so much for rating Tenpin Rochdale 4*'! We hope to see you back again soon for hopefully a 5* experience. Best wishes, Jade

Rated 4 out of 5 stars

Enjoyable afternoon

Enjoyed 2 games of bowling with my daughters.

April 8, 2026
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Reply from Tenpin - Rochdale

Hi Kieron, thanks for leaving a rating and review for Tenpin Rochdale! We're glad you enjoyed bowling with your daughters! Thank you for your positive feedback; it means a lot to us, and we look forward to welcoming you all back again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Great night


Friendly staff and reasonable prices

April 1, 2026
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Reply from Tenpin - Rochdale

Hi Marc,

Thank you for your fantastic 5* review at Tenpin Rochdale! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly at the venue and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

Bowling was brilliant but the bar staff…

Bowling was brilliant but the bar staff a little slow when ordering on the app to come to the lanes

April 1, 2026
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Reply from Tenpin - Rochdale

Hi Paula, thank you very much for the lovely 4* review of Tenpin Rochdale! We are so please you had a brilliant time bowling but we are very sorry to hear there was a delay in receiving your drinks! We do hope this will not stop you from visiting us in the future and we can't wait to see you again soon! Best wishes - Mel

Rated 1 out of 5 stars

Disapointing.

Despite pre booking we were allocated to a broken lane due to a school trip attending on the wrong day. The manager should have been transparent and we would have waited or come back.Following every bowl it got stuck, we had to wait up to 10 minutes for it to be addressed, we spent significantly more tome waiting than bowling, eventually we gave up. We were then made to wait another 20 minutes for the manager to issue a refund as she was in a meeting and no one else could do it. We found her people skills lacking and her excuses disengenuous. Terrible customer service which could have been avoided by honest communication.Annoyingly the manager hadnt advised us of the booking error until after we complained, however had informed the family on the broken lane next to us. Not acceptable.

March 31, 2026
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Reply from Tenpin - Rochdale

Hi Kelly, thank you for your review of Tenpin Rochdale! We are very sorry to hear of your experience on your recent visit to us! We pride ourselves on excellent customer service so we are very disappointed this was not the case! Your feedback is extremely important to us so please be assured all will be sent to the relevant team for future improvements and in the meantime, if you you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Rochdale' Best wishes - Mel

Rated 5 out of 5 stars

It was a great afternoon but ……

It was a great afternoon
My only thing was … it wasn’t clear where the dedk was to book in
In Rochdale it’s been moved around but I did eventually find the dedk
I also had to ask for more bar staff to serve people
There was 2/3 people on the check in desk but there was no one that wanted serving
But the bar had serval people waiting

April 1, 2026
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Reply from Tenpin - Rochdale

Hi there
We're happy you enjoyed your afternoon. We regret the difficulty finding the check-in desk and the wait at the bar. We'll review the desk's location for clarity and address the bar staffing levels to improve service. Thank you for your feedback. Best wishes - Clare

Rated 5 out of 5 stars

Got onto our lane on time

Got onto our lane on time, all staff nice and helpful. The place looked fabulous after refurbishment

April 1, 2026
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Reply from Tenpin - Rochdale

Hi Christine, thank you so much for the excellent 5* review of Tenpin Rochdale! We are really pleased to hear you had a great visit and found staff to be helpful we can't wait to see you all again soon for another 5* experience! Best wishes, Jade

Rated 5 out of 5 stars

Like the new setting was really nice

Like the new setting was really nice. Wasnt too busy either so that helped too

March 25, 2026
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Reply from Tenpin - Rochdale

Hi Shaista
We're happy you enjoyed the new setting and that it wasn't too crowded during your visit. We appreciate you taking the time to share your positive experience! Best wishes - Clare

Rated 5 out of 5 stars

Great Bowling Experience

Not been bowling in a long time but really enjoyed the experience, pre booked to checking in was easy

March 25, 2026
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Reply from Tenpin - Rochdale

Hi Fiona
We're happy to hear that you enjoyed your recent bowling experience after such a long time. We're glad the pre-booking and check-in process was easy for you. Thanks for your positive feedback! Best wishes - Clare

Rated 2 out of 5 stars

Long delays for a pre booked large group

We were a large group of parents and children (only children participating) booked a week prior online for 14, bowling food and darts. Our lanes (3 next to eachother) were not ready for 25 minutes after our slot. We checked in at the desk 5 mins before our booked time, having to entertain a group of 10yr olds in arcades for 25 minutes is very expensive - already paid £15 each for the bowling food and darts. Our food arrived before we even managed to get to our lanes. Not very well organised. The booking references didn't work for the darts so had to go back to desk to get help. Ordering drinks via the QR code was easy enough however the delay for drinks was poor, and then lots of what was ordered wasn't available.

March 25, 2026
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Reply from Tenpin - Rochdale

Hi Heather, thank you for the review for Tenpin Rochdale! We're sorry to hear that there had been delays to begin your games and issues with the food and drinks orders. During our peak times we can encounter unexpected delays, however we do apologise that this had impacted your visit. We will ensure your feedback is passed onto our team. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Rochdale'. We hope to see you again soon for a better experience! Best wishes - Adelaide

Rated 5 out of 5 stars
Tenpin - Rochdale logo

Reply from Tenpin - Rochdale

Hi Emma, thank you so much for the 5* rating of Tenpin Rochdale. We are pleased to hear you had a great time and we hope to welcome you back again soon for another great experience.
Take care,
Kirsty

Rated 5 out of 5 stars

Good fun with special needs was v good

Great space no hassle welcoming good atmosphere

March 15, 2026
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Reply from Tenpin - Rochdale

Hi Jason,

Thank you for your amazing 5* review at Tenpin Rochdale! We are delighted you found the venue to be very friendly and welcoming. We love to hear all about it and hopefully welcome you back again very soon! Best wishes- Steph

Rated 3 out of 5 stars

So booked bowling and bough food when…

So booked bowling and bough food when got there to find out no pizza bases left ok no problem then the lane broke on my sons turn and barriers stopped working to then wait 15 minutes to get moved to the next lane okay no problem all sorted but then to spend £30 in arcade and find out ticket machine was broken and my son could not cash his tickets I mean what was the point? -90 quid and a terrible experience

March 14, 2026
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Reply from Tenpin - Rochdale

Hi Callum
We appreciate you taking the time to share your experience. We're sorry to hear about the issues with the pizza bases, lane malfunctions, and the arcade ticket machine. We'll address these concerns with our team to improve the experience for our guests. Best wishes - Clare

Rated 5 out of 5 stars

The friendless of the staff was brilliant and enable us to play our game in a lovely relaxed manner

The friendless of the staff. Explaining how to set the game up and general politeness. Also had a problem with one side of the bumper was quickly fixed without issue.

March 14, 2026
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Reply from Tenpin - Rochdale

Hi Peter, thank you very much for the brilliant 5* review of Tenpin Rochdale! We are really pleased to hear that you had such a great time and received excellent customer service! We are also pleased to see any technical issues were resolved quickly and we hope to welcome you back again soon! Best wishes - Mel

Rated 2 out of 5 stars

Filthy

Obviously we had a good time bowling but it was so dirty. When we arrived at our lane the last people were still there which is fine, but the mess they left behind that didn't get cleared up wasn't. The whole time we were there I didn't see a single person. Other lanes were in the same state too. Just wasn't fair to have to work around the mess. And the fact there were 5 plus people stood behind the bar just chatting made the whole experience even more annoying. Don't think ill be going back.

February 26, 2026
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Reply from Tenpin - Rochdale

Hi Gillian
We appreciate you taking the time to share your experience. We're sorry to hear about the cleanliness issues and the impact it had on your visit. We'll pass this feedback to the team for improvements. We hope you will give us another chance in the future. Best wishes - Clare

Rated 4 out of 5 stars

Family night

The new decor and layout is great! There was some school kids messing when we was there and the staff handled them well. All in all a nice family night out.

February 27, 2026
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Reply from Tenpin - Rochdale

Hi Rae, thank you for the 4* rating for Tenpin Rochdale! We're glad to hear that you had a nice time with your family and that you enjoyed the venue. We hope to see you back again soon! Best wishes - Adelaide

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