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Tenpin - Sheffield Reviews 

110
TrustScore 4 out of 5

4.0

1-13 Angel Street, Sheffield, S3 8LN Sheffield, GB


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See what reviewers are saying

Rated 3 out of 5 stars

Great place to go bowling haven’t done any other activities there though. On the bowling side there were no bowling balls with X - large finger holes upstairs, had this problem on a visit before but w... See more

Company replied

Rated 4 out of 5 stars

Great atmosphere, staff were friendly and very approachable. The whole venue is easy to navigate around clean and tidy. The only gripe I have is that the QR code for the golf scoring didn't work so th... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly and the staff were good, welcoming and informative. While the food isn’t obviously isn’t high end restaurant it is good, decent and as expected. It stands up to other p... See more

Company replied

Rated 5 out of 5 stars

Fantastic results from the manager on duty that day. We had an issue with the bumpers for the kids as one wouldnt come up due to a break. Thankfully the manager was brilliant. She moved us to a differ... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • 1-13 Angel Street, Sheffield, S3 8LN, Sheffield, United Kingdom

  • 0333 034 6100

4.0

Great

TrustScore 4 out of 5

110 reviews

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4.0

All reviews

(110)

10,350 reviews in the last 12 months

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Rated 1 out of 5 stars

I had mistakenly booked for two…

I had mistakenly booked for two junior’s when actually only one was attending. The reception staff would neither amend the booking or allow another game or voucher. Very poor customer experience

April 1, 2026
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Reply from Tenpin - Sheffield

Hello, thank you for taking the time to leave a review of Tenpin Sheffield! We are sorry to hear you recent visit was not as enjoyable as we would have liked and if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Sheffield' In the meantime, we do hope this will not stop your from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

2nd time coming for birthdays

2nd time coming for birthdays. Everything's always organised on time and never waiting around. Always get involved with kids and there to help if any issues. We have an ace time every single time

March 30, 2026
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Reply from Tenpin - Sheffield

Hi Sharice, what an excellent 5* review of Tenpin Sheffield! We are so happy to hear you had a great second visit celebrating a birthday and we really hope to welcome you all back again soon! Best wishes - Mel

Rated 4 out of 5 stars

Family entertainment

Online deal, otherwise would have cost a lot more, lots of options inside other than tenpin bowling . Staff helpful although need bigger size 🎳 balls.

April 1, 2026
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Reply from Tenpin - Sheffield

Hi Lee
We're glad you enjoyed your experience and appreciate your positive feedback regarding our online deals and helpful staff. We'll look into providing bigger bowling ball sizes. Thanks! Best wishes - Clare

Rated 4 out of 5 stars

Great deals but poor food.

We used the deal 6 bowling with pizza for £39 and karaoke.
Great deal. Only complaint would be having the food come out mid game. Asked for it to come out after the hour bowling but it came out during and at 11am.
The food is quite poor. Had a party in the past - party very good but Children’s party pizza is rock hard dough and horrible cheese - these are ordered in specifically for the party. I also ordered separate pizza and it was burnt charcoal black on the bottom - really inedible. The food does put me off booking a party to be honest.
The staff are friendly and the party leader has always been great.

March 30, 2026
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Reply from Tenpin - Sheffield

Hi Claire
We appreciate you sharing your experience. We're glad you enjoyed the bowling and karaoke deal and that our staff were friendly. We're sorry the food timing wasn't ideal and that the pizza quality was poor. We'll address this to improve our food service. Thank you for your feedback. Best wishes - Clare

Rated 5 out of 5 stars

Brilliant night never been before but…

Brilliant night never been before but definitely be back great atmosphere great staff couldn't fault it 👍

March 28, 2026
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Reply from Tenpin - Sheffield

Hi there,

Thank you for your fantastic 5* review at Tenpin Sheffield! It's great to hear you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Was amazing

Excellent host

April 1, 2026
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Reply from Tenpin - Sheffield

Hi Liam,

Thank you for your amazing review at Tenpin Sheffield! We are delighted you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back to the venue again very soon! Best wishes- Steph

Rated 5 out of 5 stars

I ent bowling with my two children & we…

I ent bowling with my two children & we all really enjoyed it

April 1, 2026
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Reply from Tenpin - Sheffield

Hi Scotty, thank you for the lovely 5* rating of Tenpin Sheffield. We're pleased to hear you had a fun time bowling, spent with your children. We appreciate your kind feedback.
Take care,
Kirsty

Rated 2 out of 5 stars

Toilets were filthy

Toilets were filthy, didn’t feel safe with children.

April 1, 2026
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Reply from Tenpin - Sheffield

Hi Hazel, thank you for taking the time to review Tenpin Sheffield! We're sorry to hear that there had been issues with the cleanliness of the toilets and that you had concerns of safety for the children. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Sheffield' and we will ensure this is passed to the correct team to be looked into. Best wishes - Adelaide

Rated 4 out of 5 stars

Way better experience this time as we…

Way better experience this time as we didnt have food at the establishment..

April 1, 2026
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Reply from Tenpin - Sheffield

Hi Chelsea, thank you for the 4* review for Tenpin Sheffield! We're glad to hear that you had a great experience, and we hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Hidden and Affordable Gem

There was so many things to do and the prices were reasonable and affordable. Nice staff and a lot of fun.

April 1, 2026
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Reply from Tenpin - Sheffield

Hi Nikita, thank you for the brilliant 5* review of Tenpin Sheffield! We are thrilled you had such a great time and found there was lots of fab activities on offer with great affordable pricing! We do hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

Everything and the staff was lovely

Everything and the staff was lovely

April 1, 2026
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Reply from Tenpin - Sheffield

Hi Emma, thank you for the brilliant 5* review of Tenpin Sheffield! We are delighted such a good time was had and we can't wait to see you again soon! Best wishes - Mel

Rated 4 out of 5 stars

Great activity for families

The bowling was great. The lanes were well looked after and the scoring screen very clear to follow even for children. The food was overpriced for the quality so made it an expensive visit.

March 20, 2026
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Reply from Tenpin - Sheffield

Hi Anne
We're glad you enjoyed the bowling experience! We appreciate your feedback regarding the food quality and pricing, and we'll consider this as we review our offerings. Thanks for your review. Best wishes - Clare

Rated 5 out of 5 stars

Great place

Great place, plenty to do and at a very reasonable price.

March 7, 2026
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Reply from Tenpin - Sheffield

Hi Daniel. Thank you for the fab 5* rating! It's lovely to hear that you enjoyed your experience and found our pricing to be very reasonable. We hope to welcome you back soon! Best wishes, Jade.

Rated 2 out of 5 stars

The sides wouldnt go down inbetween…

The sides wouldnt go down inbetween bowlers. Went on a tuesday so at least it was cheap. I wouldnt pay full price. Its not worth it x

March 10, 2026
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Reply from Tenpin - Sheffield

Hi Theresa. We are very sorry for any disappointment caused at your recent visit to our Sheffield location. We will ensure this is passed across to the correct team to make any future improvements needed. . - Best wishes, Jade

Rated 3 out of 5 stars

A party of 8 attended for a birthday

A party of 8 attended for a birthday. When we got to the final frame the system shut down. Staff did rectify but it took some time and people were queueing/ getting annoyed

February 28, 2026
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Reply from Tenpin - Sheffield

Hi Francine, thank you for taking the time to leave a review of Tenpin Sheffield. We are sorry to hear about the system issues that happened during your recent visit. It's good to hear that the team were able to rectify this, but we are sorry this caused further delays. Hope to see you back again for a much better experience.
Take care,
Kirsty

Rated 2 out of 5 stars

Took ages for first aid

My friend really hurt himself and it took the staff almost 10 minutes to get him a simple ice pack

February 28, 2026
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Reply from Tenpin - Sheffield

Hi, thank you for taking the time to leave a review of Tenpin Sheffield. We are sorry to hear about your recent experience. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk.
Take care,
Kirsty

Rated 5 out of 5 stars

Great friendly atmosphere.

Great friendly atmosphere.

February 21, 2026
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Reply from Tenpin - Sheffield

Hi Ryan, thank you for the fab 5* review! We're delighted to hear that you enjoyed the atmosphere at Tenpin Sheffield, and we can't wait to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great staff

Great staff
With great customer service skills

February 20, 2026
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Reply from Tenpin - Sheffield

Hello Simmone,
Thank you for taking the time to rate Tenpin Sheffield 5 stars. We appreciate you taking the time to share your positive experience. We're happy to hear that our staff provided great customer service. All the best ~ Laura

Rated 1 out of 5 stars

Booked an escape room and couldn’t have…

Booked an escape room and couldn’t have the one I’d booked ruined my birthday was gutted

February 20, 2026
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Reply from Tenpin - Sheffield

Hi Susan
We are sorry to hear that your experience at Houdini's was not as you expected. Could you please email feedback@houdinisescape.co.uk with the subject "Review - Sheffield" and the details so they can reach out directly to you to discuss this. Best wishes - Clare

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