Staff went above and beyond, they were incredible. Location had lots to offer and was clean. Food quality not great and some things were expensive- although the deals did support
Company replied

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Staff went above and beyond, they were incredible. Location had lots to offer and was clean. Food quality not great and some things were expensive- although the deals did support
Company replied
Fantastic afternoon for my sons lazer tag birthday party, the staff couldnt do enough for us, even when they were so busy on the weekend. Thank you.
Company replied
Lots of activities on offer at the centre. Can combine bowling with escape rooms for example. Competitive prices on refreshments. Only criticism I had was the two lanes we were given had a screen... See more
Company replied
Took 4 grandchildren on 2 separate occasions during the Easter School holidays and they all thoroughly enjoyed it. They each had 2 games of tenpin bowling and had delicious meals. They also tried ma... See more
Company replied
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Greyfriars Place, Stafford, ST16 2SD, Stafford, United Kingdom
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Such a fun place. Lots to do in one venue .. friendly staff decent prices and local to me

Reply from Tenpin - Stafford
Staff went above and beyond, they were incredible. Location had lots to offer and was clean. Food quality not great and some things were expensive- although the deals did support

Reply from Tenpin - Stafford

Reply from Tenpin - Stafford
The stuff are all lovely and welcoming my children loves the soft play and arcades

Reply from Tenpin - Stafford
Whilst the staff and manager was helpful, it just seemed that the site was overbooked which had a real impact on my daughters birthday. We had to keep chasing everything, we didn’t get any party host over until it was almost over, food was 5 minutes before end and party songs and cake was 20 minutes later with some kids already left. It was a shame, as if given the time I believe the party would have been great but it was a lot of money to be forgotten about or having to keep chasing everything.

Reply from Tenpin - Stafford
Fantastic afternoon for my sons lazer tag birthday party, the staff couldnt do enough for us, even when they were so busy on the weekend. Thank you.

Reply from Tenpin - Stafford
Had a great night it’s just an expensive night these days even with offers

Reply from Tenpin - Stafford
My daughter had her friends for a bowling party! The staff, service and experience was brilliant.

Reply from Tenpin - Stafford
The staff were excellent big shout to Tyler who was a gent. Booking was a smooth breeze to get straight onto the bowling lane so would highly recommend coming.

Reply from Tenpin - Stafford
Lots of activities on offer at the centre. Can combine bowling with escape rooms for example. Competitive prices on refreshments.
Only criticism I had was the two lanes we were given had a screen in between, there were other alternatives available without a screen. Also, individuals could not pick whether to have the bumpers or not.

Reply from Tenpin - Stafford
Great atmosphere, 10 kids ranging from 2-16 all has fun. Only downfall was having to change my baby girl on the floor in ladies room as no one could find the key for the disabled toilets which is where baby changing is.

Reply from Tenpin - Stafford
We had a good visit bowling and used the children play area too
Always have a snack and that's nice
So a relaxing afternoon

Reply from Tenpin - Stafford

Reply from Tenpin - Stafford
Need more staff and the electronic bumper feature not working.

Reply from Tenpin - Stafford

Reply from Tenpin - Stafford
All went to plan, competent, helpful staff, clean and tidy, and the pins drop better now, even though they are still on strings

Reply from Tenpin - Stafford
The soft play has a magnetic gate that wasn't fully manned so my 1 year old could escape which was exhausting and a risk noting he could potentially access the main doors which led to the carpark.
The arcade being located next to the soft play was loud with lots of flashing lights which meant my small children were not interested as much as they normally would be in the soft play and wanted to see what was happening in the arcade. Being 1 and 4 I don't think this soft play is suitable for small children and I wouldn't plan on returning

Reply from Tenpin - Stafford
Afternoon the issue we had with this particular time was we were next to a family that were constantly messing about and swearing and letting balls fall and go into our lane etc even one coming back and hitting my daughters ankle.
I know this isn’t the fault of bowling alley but the table was a mess too and food under the bench which made it a bit of a unhappy visit on that day

Reply from Tenpin - Stafford
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