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Tenpin - Stafford Reviews 

129
TrustScore 4.5 out of 5

4.4

Greyfriars Place, Stafford, ST16 2SD Stafford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Staff are well presented, polite, food cleared promptly, easy to book came with Daughter and Granddaughters, so ages varied from 67 down to 8. We had a great time Nannie won yeah lol. Few goes in the... See more

Company replied

Rated 5 out of 5 stars

It wasn’t overly busy but there is never enough staff available. The staff that were working though were lovely and very professional; having to apologise for waiting so long and very accommodating.... See more

Company replied

Rated 1 out of 5 stars

We went on Thursday 27th Aug, and wow, shocking. A tall guy who is a "manager" has a rancid attitude, he is arrogant and so unprofessional. He didnt care to fix and problems, he pranced around like... See more

Rated 5 out of 5 stars

Booked the laser tag party for my sons 9th birthday and booking process was easy and the staff at tenpin were fantastic, catered to our every need ☺️

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Greyfriars Place, Stafford, ST16 2SD, Stafford, United Kingdom

  • 0333 034 6100

4.4

Excellent

TrustScore 4.5 out of 5

129 reviews

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4.4

All reviews

(129)

11,179 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to book online and friendly staff…

Easy to book online and friendly staff and very local. Enjoyed our time

September 2, 2026
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Reply from Tenpin - Stafford

Hello Jenny,
Thank you for taking the time to rate Tenpin Stafford 5 stars. We're so pleased to hear that you found the online booking process easy and that our team provided a friendly experience. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Friendly staff and great value for

Friendly staff and great value for
Money

September 2, 2026
Tenpin - Stafford logo

Reply from Tenpin - Stafford

Hello April Williams,
Thank you for taking the time to rate Tenpin Stafford 5 stars. We are so pleased to hear that you found our staff friendly and our services offered great value. We hope to see you again soon! All the best ~ Laura

Rated 1 out of 5 stars

27th Aug - poor experience

We went on Thursday 27th Aug, and wow, shocking.
A tall guy who is a "manager" has a rancid attitude, he is arrogant and so unprofessional. He didnt care to fix and problems, he pranced around like he was untouchable.
However, a guy called "kiefer" I believe was very calm under pressure, he know the ship was sinking, there were complaints coming from every direction, and he kept his cool and remembered to be polite and efficient to his customers.

August 27, 2026
Rated 4 out of 5 stars

Everything went well the bowling was…

Everything went well the bowling was great only criticism was the burger didn't have much taste

August 26, 2026
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Reply from Tenpin - Stafford

Hello David,
Thank you for taking the time to rate Tenpin Stafford 4 stars. We're glad you enjoyed the bowling! We appreciate your feedback regarding the burger's flavor and will certainly look into improving our recipes. All the best ~ Laura

Rated 3 out of 5 stars

Booking in was fine the line was ready…

Booking in was fine the line was ready for us that’s 3 kids and 2 adults we booked on line for 2 games and food after an hour and a half we still had not had our food I asked the manager of our food was coming he said about 10 mins . 45 mins later still no food I asked the manager again he said that they were bissy and our food would be with us soon 20 mins later we got our food. This is not except able poor service and manager not helpful will be paying the extra next time and go some were else.

August 27, 2026
Rated 5 out of 5 stars

No hassle check in as booked online

No hassle check in as booked online. Plenty of choice of weight of balls for whole family.

August 29, 2026
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Reply from Tenpin - Stafford

Hello Sylvia,
Thank you for taking the time to rate Tenpin Stafford 5 stars. We're so happy to hear that your online booking was hassle-free and that our selection of balls suited everyone. We appreciate your kind words and look forward to welcoming you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Great morning out

Staff are well presented, polite, food cleared promptly, easy to book came with Daughter and Granddaughters, so ages varied from 67 down to 8. We had a great time Nannie won yeah lol. Few goes in the Arcade which again clean presentable, staff keeping it tidy. Toilets were spotless which is great. We love coming just great day out with family, The Burger & Chips meal included was an added bonus although I am always bit sceptical, but I have to say the cheese burger was lovely even the Granddaughters thought so well 2 the youngest 2 don't do meat. But all in all Brilliant time Thankyou see you soon

August 26, 2026
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Reply from Tenpin - Stafford

Hi Jennifer, thank you for leaving a 5* review of Tenpin Stafford! We're thrilled to hear such amazing feedback from the staff, to the customer service, cleanliness levels, and food quality. See you again soon! Best wishes-Leila

Rated 5 out of 5 stars

Booked the laser tag party

Booked the laser tag party for my sons 9th birthday and booking process was easy and the staff at tenpin were fantastic, catered to our every need ☺️

August 26, 2026
Tenpin - Stafford logo

Reply from Tenpin - Stafford

Hi Ant
Thank you for your fantastic 5-star review! We're so pleased to hear that the booking process was easy and that our team provided such great service for your son's 9th birthday laser tag party. We hope to welcome you back again very soon! Best wishes - Clare

Rated 4 out of 5 stars

Seeing the enjoyment on my…

Seeing the enjoyment on my grandchildren’s face as they attempt to knock down the pins. Nice clean environment.

August 26, 2026
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Reply from Tenpin - Stafford

Hi there, thank you for leaving Tenpin Stafford a great 4* rating. We are thrilled to hear you and your grandchildren had a lovely time with us! We hope to welcome you all back again soon for more fun. Best wishes - Kaylee

Rated 5 out of 5 stars

We had a blast!

Staff were really awesome and we had a blast! You need a new slush machine as they're really bad.

August 26, 2026
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Reply from Tenpin - Stafford

Hello Charlotte, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Stafford. We will pass your comments on regarding the slush machine. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

On arrival I was informed my booked…

On arrival I was informed my booked lane wouldn't be available for a further 20mins however having explained that that we were short of time we were able to go another lane.

August 26, 2026
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Reply from Tenpin - Stafford

Hi Carol
We're glad we could accommodate your group quickly and get you into a lane despite the initial delay. We appreciate you sharing your positive experience with us! Best wishes - Clare

Rated 5 out of 5 stars

Great staff

Great staff

August 26, 2026
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Reply from Tenpin - Stafford

Hi Alison
Thanks for the lovely 5* rating and your kind words about our staff. We hope to see you again soon. Best wishes - Clare

Rated 5 out of 5 stars

Excellent service

Excellent service, was on the lane at the time we booked. Helpful staff, and a very good booking process 👏

August 26, 2026
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Reply from Tenpin - Stafford

Hello Nigel
Thank you for your fantastic 5-star review! We are so pleased to hear that your lane was ready on time and that you found our booking process smooth and our staff helpful. We look forward to welcoming you back again soon for more fun! Best wishes - Clare

Rated 5 out of 5 stars

Easy to book online

Easy to book online. We opted for one hour bowling plus pizza. There were four of us, two adults and two children. We completed two games plus part way to a third, good value at £40.

August 20, 2026
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Reply from Tenpin - Stafford

Hi Dianne, thank you for leaving a 5* review of Tenpin Stafford! We're so glad to hear that you found the booking process nice and simple and that you were able to take advantage of our Bowl N Pizza deal. See you again soon! Best wishes-Leila

Rated 5 out of 5 stars

My daughter had a party at tenpin…

My daughter had a party at tenpin recently. From booking to the party the communication was spot on. Everything went smoothly and the team made the day very special. Great value- lots of fun, highly recommend!

August 20, 2026
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Reply from Tenpin - Stafford

Hi Rachel, thank you for the brilliant 5-star review of Tenpin Stafford! We are so pleased to hear that your daughter's party went smoothly and that our team made her day very special. We appreciate your high recommendation and we very much look forward to welcoming you back again soon! Best wishes - Mel

Rated 4 out of 5 stars

Good deal except the pizza a bit…

Good deal except the pizza a bit brittle!!

August 20, 2026
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Reply from Tenpin - Stafford

Hi Harvey, thank you for your 4* review of Tenpin Stafford! We're so glad that you enjoyed booking with our Bowl N Pizza deal but we're sorry to hear that the pizza didn't meet your expectations. We will ensure that the relevant team is made aware for future improvements to be made. Nevertheless, we can't wait to welcome you back again shortly! Best wishes-Leila

Rated 5 out of 5 stars

Never enough staff, but…….

It wasn’t overly busy but there is never enough staff available. The staff that were working though were lovely and very professional; having to apologise for waiting so long and very accommodating.
Top marked to the staff and loved bowling, food was lovely and soft play tired the kiddies out.

August 20, 2026
Tenpin - Stafford logo

Reply from Tenpin - Stafford

Hi Amanda, thank you for your wonderful 5-star review of Tenpin Stafford! We're so pleased to hear you enjoyed your bowling experience, the food, and that the soft play was a hit with the little ones. We also appreciate your kind words about our staff, and we'll certainly pass your feedback about staffing levels onto the team. We hope to see you again soon! Best wishes - Mel

Rated 4 out of 5 stars

Kids loved the bowling & arcade

Took grandchildren bowling. We used the special offer of a game of bowling and meal for £6.75. A further game of bowling was £9 so we used the special offer again and didn’t have the meals. Drinks are very expensive so it isn’t a cheap outing. Kids enjoyed it. Staff were friendly and helpful.

August 20, 2026
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Reply from Tenpin - Stafford

Hi Christine, thank you for your 4* review of Tenpin Stafford! We're so glad to hear that you took advantage of our summer deal and that the kids had such a great time. We will also take into consideration your feedback regarding drinks pricing for future visits. See you again soon! Best wishes-Leila

Rated 5 out of 5 stars

Staff very nice

August 12, 2026
Tenpin - Stafford logo

Reply from Tenpin - Stafford

Hi Jackie, thank you for the fab 5* review for Tenpin Stafford! We're so pleased to hear that you enjoyed the service from our team, and we look forward to seeing you again soon! Best wishes - Adelaide

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