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Tenpin - Stafford Reviews 

129
TrustScore 4.5 out of 5

4.4

Greyfriars Place, Stafford, ST16 2SD Stafford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Staff are well presented, polite, food cleared promptly, easy to book came with Daughter and Granddaughters, so ages varied from 67 down to 8. We had a great time Nannie won yeah lol. Few goes in the... See more

Company replied

Rated 4 out of 5 stars

Took grandchildren bowling. We used the special offer of a game of bowling and meal for £6.75. A further game of bowling was £9 so we used the special offer again and didn’t have the meals. Drinks are... See more

Company replied

Rated 5 out of 5 stars

It wasn’t overly busy but there is never enough staff available. The staff that were working though were lovely and very professional; having to apologise for waiting so long and very accommodating.... See more

Company replied

Rated 2 out of 5 stars

Whilst the staff and manager was helpful, it just seemed that the site was overbooked which had a real impact on my daughters birthday. We had to keep chasing everything, we didn’t get any party host... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Greyfriars Place, Stafford, ST16 2SD, Stafford, United Kingdom

  • 0333 034 6100

4.4

Excellent

TrustScore 4.5 out of 5

129 reviews

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4.4

All reviews

(129)

10,890 reviews in the last 12 months

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Rated 4 out of 5 stars

Much improved facility

Lots of activities on offer at the centre. Can combine bowling with escape rooms for example. Competitive prices on refreshments.
Only criticism I had was the two lanes we were given had a screen in between, there were other alternatives available without a screen. Also, individuals could not pick whether to have the bumpers or not.

June 17, 2026
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Reply from Tenpin - Stafford

Hi Mills, thank you for leaving Tenpin Stafford a lovely 4* rating and review! We appreciate your feedback and are glad you enjoyed our activities and refreshment prices. We have noted your comments regarding the bowling lane screen and the bumper settings and will ensure that this feedback is shared with the relevant teams for future improvements to me made. We hope to see you again in the future! Best wishes - Rosie

Rated 4 out of 5 stars

Great atmosphere

Great atmosphere, 10 kids ranging from 2-16 all has fun. Only downfall was having to change my baby girl on the floor in ladies room as no one could find the key for the disabled toilets which is where baby changing is.

June 7, 2026
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Reply from Tenpin - Stafford

Hi Emma
We're glad to hear everyone had fun! We sincerely apologize for the inconvenience with the baby changing facilities. We are addressing this key issue immediately to prevent future occurrences. Best wishes - Clare

Rated 5 out of 5 stars

We had a good visit bowling and used…

We had a good visit bowling and used the children play area too
Always have a snack and that's nice
So a relaxing afternoon

June 10, 2026
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Reply from Tenpin - Stafford

Hi Susan
We're so happy you enjoyed your visit, including the bowling, children's play area, and snacks. We hope to see you again soon! Best wishes - Clare

Rated 5 out of 5 stars

Friendly staff

Friendly staff
Prompt service of food and drinks

June 10, 2026
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Reply from Tenpin - Stafford

Hello Mohammed,
Thank you for taking the time to rate Tenpin Stafford 5 stars. We're delighted you enjoyed our friendly staff and prompt service! We appreciate your kind words and look forward to the opportunity to welcome you back again soon. All the best ~ Laura

Rated 4 out of 5 stars

Need more staff and the electronic…

Need more staff and the electronic bumper feature not working.

June 10, 2026
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Reply from Tenpin - Stafford

Hi Sarah
We appreciate your feedback. We are addressing staffing and the bumper feature. Best wishes - Clare

Rated 4 out of 5 stars

Quick service

Quick service, friendly staff

June 3, 2026
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Reply from Tenpin - Stafford

Hi Dwane, thank you for leaving Tenpin Stafford a lovely 4* rating! We appreciate your kind words! We are delighted you enjoyed our service and staff. We look forward to your next visit! Best wishes - Rosie

Rated 3 out of 5 stars

Bowling was good disappointed with the…

Bowling was good disappointed with the food

June 3, 2026
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Reply from Tenpin - Stafford

Hi there, thank you for leaving Tenpin Stafford a 3* rating and review! We're pleased to hear that you enjoyed bowling with us! We're sorry to that the food disappointed you and didn't reach the high expectations that we aim for. We'll ensure this is shared with the appropriate teams to improve our services in the future. We hope to welcome you back again soon for some more bowling fun! Best wishes - Rosie

Rated 5 out of 5 stars

All went to plan

All went to plan, competent, helpful staff, clean and tidy, and the pins drop better now, even though they are still on strings

May 30, 2026
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Reply from Tenpin - Stafford

Hi Mr Barley, thank you for leaving Tenpin Stafford a lovely 5* rating and review! We're so glad everything went to plan and you found our staff competent and helpful. We appreciate your kind words about our clean facility and improved pin drop! We hope to welcome you back again soon for some more bowling fun! Best wishes - Rosie

Rated 1 out of 5 stars

The soft play was a big disappointment

The soft play has a magnetic gate that wasn't fully manned so my 1 year old could escape which was exhausting and a risk noting he could potentially access the main doors which led to the carpark.
The arcade being located next to the soft play was loud with lots of flashing lights which meant my small children were not interested as much as they normally would be in the soft play and wanted to see what was happening in the arcade. Being 1 and 4 I don't think this soft play is suitable for small children and I wouldn't plan on returning

May 27, 2026
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Reply from Tenpin - Stafford

Hi Stephanie, thanks for leaving feedback for Tenpin Stafford. We are truly sorry to hear about your experience with the soft play area and the proximity to the arcade. We really appreciate the feedback regarding this, and if you would like to discuss this further, please pop us an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Stafford' along with any other information you'd like to include. Once again, we are very sorry to hear this and we hope you'll consider visiting us again some time. Best wishes - Kaylee

Rated 2 out of 5 stars

Rude visitors and messy area

Afternoon the issue we had with this particular time was we were next to a family that were constantly messing about and swearing and letting balls fall and go into our lane etc even one coming back and hitting my daughters ankle.
I know this isn’t the fault of bowling alley but the table was a mess too and food under the bench which made it a bit of a unhappy visit on that day

May 27, 2026
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Reply from Tenpin - Stafford

Hi William
Thank you for sharing your feedback. We are truly sorry to hear about the disruptive experience and the issues with the cleanliness of your lane. We are addressing these concerns with our team to ensure a more enjoyable visit for everyone. Best wishes - Clare

Rated 5 out of 5 stars

Brilliant very clean and lovely…

Brilliant very clean and lovely atmosphere lovely staff really enjoyed it

May 19, 2026
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Reply from Tenpin - Stafford

Hi Theresa, what a fabulous 5* review of Tenpin Stafford! It is great to seen you had a fun visit and enjoyed the atmosphere and we are so happy you found our team friendly! We do hope this means you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars
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Reply from Tenpin - Stafford

Hi Sara, thank you for the lovely 5* rating of Tenpin Stafford. We are delighted to hear that you had a great time! We hope to see you again soon for another 5* experience. Best wishes, Jade

Rated 5 out of 5 stars
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Reply from Tenpin - Stafford

Hi there, thank you for your 5* rating of Tenpin Stafford. We really appreciate your comments. We hope to welcome you again soon to have another fun time with the family. Best wishes, Jade

Rated 5 out of 5 stars

Good value tuesdays

April 15, 2026
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Reply from Tenpin - Stafford

Hi Lilian, thank you so much for rating Tenpin Stafford 5*! It's great to receive this lovely feedback regarding our 50% Tenpin Tuesday deal. We hope to welcome you back soon! Best wishes, Jade

Rated 5 out of 5 stars

Awesome bowling

Awesome bowling, friendly staff

May 13, 2026
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Reply from Tenpin - Stafford

Hello Hatti,
Thank you for taking the time to rate Tenpin Stafford 5 stars. We appreciate you taking the time to leave us a wonderful review! It's great to hear you enjoyed your visit with our team. We look forward to welcoming you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Really had a great time

Really had a great time, nothing was wrong, that's why I rated you 5 stars

May 6, 2026
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Reply from Tenpin - Stafford

Hi Kieron! Thank you so much for the 5* rating of Tenpin Stafford. We can't wait to welcome you back soon! Best wishes, Jade

Rated 5 out of 5 stars
Tenpin - Stafford logo

Reply from Tenpin - Stafford

Hi Jacko, thanks for leaving a rating and review for Tenpin Stafford!
We appreciate your feedback and are happy to hear that our services met your expectations. Thank you for taking the time to share your experience. We hope to welcome you back again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Really helpful team sorting bowling for…

Really helpful team sorting bowling for 12 of us and a paraplegic gentleman lovely time

May 6, 2026
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Reply from Tenpin - Stafford

Hi Rachel, thanks for leaving a rating and review for Tenpin Stafford!
We're happy to hear that our team was helpful in arranging bowling for your group. We're glad you all had a lovely time! We hope to see you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

The group of 22 thoroughly enjoyed…

The group of 22 thoroughly enjoyed themselves. The food was good and generous. Everyone has asked for another evening to be arranged.
Thank you for the excellent hospitality

May 6, 2026
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Reply from Tenpin - Stafford

Hello Jeremy,
Thank you for taking the time to rate Tenpin Stafford 5 stars. We're delighted your group of 22 had such a good time! It's great to hear the food was enjoyed and that everyone wants to return. Thank you for your kind words about our hospitality. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Lovely friendly staff

Lovely friendly staff, very helpful, shame the pizza we ordered was very small hardly any cheese on and looked burnt for the price we paid.

May 6, 2026
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Reply from Tenpin - Stafford

Hello Kate,
Thank you for taking the time to rate Tenpin Stafford 5 stars. We appreciate your kind words about our staff. We're sorry the pizza wasn't up to par and appeared burnt with little cheese for the price. We'll address this to ensure better quality. Thanks for the feedback and we look forward to welcoming you back again soon. All the best ~ Laura

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