Banner for Tenpin - Swindon

Tenpin - Swindon Reviews 

160
TrustScore 4.5 out of 5

4.3

Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN Swindon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

We bought a package which included 2 bowling games & lunch. The booking process was easy. When we arrived the staff were very helpful. We had a great time bowling & were happy that we could set up th... See more

Company replied

Rated 5 out of 5 stars

Me and my son came here in the summer holidays, arrived a little early but was given a lane straight away. We booked the 2 games and meal deal package, food was lovely and hot, we came on the hottest... See more

Company replied

Rated 5 out of 5 stars

Friendly check in, accommodating with when we wanted food prepared. Asked for a paper cloth to wipe seating down where previous bowlers had spilt something and the man at bar offered to come and clean... See more

Company replied

Rated 1 out of 5 stars

Our time was pure carnage. I understand you have a noisy building. Bowling and games being played with loud music. You had a family come in and were playing on the King Kong game screaming at the to... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN, Swindon, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(160)

10,463 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a good time

Always a good time, staff are friendly and helpful, do think they could have told people the way they do the arcade has changed and I wouldn’t have changed all my notes to coins but I was able to put it on the card anyway so not too much hassle, other than that I think it’s a good system, no longer have mass amounts of game tickets to collect for big prizes 😆

April 15, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Emma, thank you so much for your 5* review of Swindon Tenpin! We will be sure to pass this feedback on and thank you for your comments. We hope to see you again soon. Best wishes, Jade

Rated 4 out of 5 stars

Good service

Helpful staff nembers

May 6, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Abigail, thanks for leaving Tenpin Swindon a lovely 4* rating and review! We're pleased to hear that you had an enjoyable visit and found the staff members to be helpful too. We appreciate you letting us know how we did and we hope to see you again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Family Fun Day

We attended Tenpin at Swindon having booked online using some points Tesco Clubcard points. The call centre staff and those at the venue were very helpful. The atmosphere at the venue was good. We attended as a family with a 4 and 2 year old and they enjoyed the bowling and the arcade.

May 3, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Sandra, thank you for the 4* rating of Tenpin Swindon. We're thrilled to hear you had a great time and were able to take advantage of your points. It's lovely to hear that the team provided great service. Hope to see you again soon!
Take care,
Kirsty

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Great time with no worries.

May 6, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi there. Thank you so much for rating Tenpin Swindon 5*! We're so pleased you had a great time. We can't wait to welcome you again soon! Best wishes, Jade

Rated 5 out of 5 stars

My children all had fun and the games…

My children all had fun and the games were all amazing and affordable

May 6, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Angela, thank you very much for the excellent 5* review of Tenpin Swindon! We are delighted your children enjoyed their visit and you found us good value for money and we can't wait to see you again soon for another 5* experience! Best wishes - Mel

Rated 4 out of 5 stars

do not eat here.

we went here for an 18th birthday. could not fault any of the staff.
however i was very disappointed with the food. for the amount you pay it really is not worth it.
portions are very small, and inedible.

April 21, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Demelza
We appreciate you celebrating the birthday with us and that you enjoyed our team's service. We're sorry the food portions and quality did not meet your expectations. We'll review your comments. Hope to see you again soon. Best wishes - Clare

Rated 5 out of 5 stars

Great experience generally

Great experience generally. Not in favour of loading a card for gaming personally. What was wrong with coins?
Bowling booking was straightforward. Staff were attentive.

April 21, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Anne
We're glad you enjoyed your bowling experience and found our staff attentive. We appreciate your feedback regarding the card system for games and will consider your preference for coins as we review our processes. Best wishes - Clare

Rated 4 out of 5 stars

We had a fun time bowling

We had a fun time bowling. Staff were friendly and helpful, and the scoreboard was easy to set up.

April 15, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi, thank you for the 4* rating of Tenpin Swindon. It's lovely to hear that you had a fun time bowling and that the team were friendly and helpful. We hope to welcome you back again soon for another fun time.
Take care,
Kirsty

Rated 1 out of 5 stars

We had ask for a different bowling row…


We had ask for a different bowling row
She told me it's under maintenance
But it was not u saw people doing bowling on other side...so annoying

April 21, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Pedro
We appreciate you letting us know about your experience. We're sorry that the lane request was not honoured and for any miscommunication. We'll look into it. Best wishes - Clare

Rated 5 out of 5 stars

Great pricing

Great pricing, we got 2 games and the food deal. All served to you in the comfort of your aisle. Loved the electronic display. Had a great time!

April 21, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello Jasmine, Thank you for taking your time to leave us an outstanding 5* review! We are really pleased to hear that you had a great time with us and found our pricing great. We do hope to see you all again soon in our Tenpin in Swindon. Best Wishes - Kimberley

Rated 5 out of 5 stars

The staff was amazing

The staff was amazing. The food was good and hot.

April 15, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Pol
We're glad you enjoyed your experience. It's great to hear our staff was amazing and the food was hot and good. Thanks! Best wishes - Clare

Rated 5 out of 5 stars

Hubbies 40th surprise

I booked tenpin as a surprise for my husbands 40th celebrations, as all attendees live in Swindon, it was perfect for all of us to meet in Shaw for a couple of games and a laugh, I was a bit concerned about how big the party of attendees was, but communication from the help desk made the booking process smooth and simple, and the Friday night deal definitely helped with the cost, the staff on duty were kind, and polite, drinks flowed as did food and fun was had, we will definitely be returning in the near future.

March 27, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Anika
We're happy your husband's 40th celebration was a success! It's great to hear our team made the booking process easy and that everyone enjoyed the games, food, and drinks. We appreciate your kind words and look forward to your return. Best wishes - Clare

Rated 5 out of 5 stars

Very good

Very good . Staff helpfull and not too busy

March 25, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

hi Sean
We appreciate your 5-star rating! We are so glad our helpful staff made your visit enjoyable, and that it wasn't too crowded. Best wishes - Clare

Rated 5 out of 5 stars

Great environment

Great environment, good food and really clean.

April 15, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello Mr Jamie Hill,
Thank you for taking the time to rate Tenpin Swindon 5 stars. We're happy you enjoyed the great environment, good food, and cleanliness. Thank you for your excellent review; we appreciate it! All the best ~ Laura

Rated 5 out of 5 stars

Had a wonderful time

April 15, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello Ann,
Thank you for taking the time to rate Tenpin Swindon 5 stars. We are delighted to hear that you had a wonderful time at the venue. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Charly made my experience great he is…

Charly made my experience great he is pretty amazing

April 15, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello Swindon.
Thank you for taking the time to rate Tenpin Swindon 5 stars. We're happy to hear that you had a great experience and that Charly made such a positive impression. We appreciate you taking the time to leave us this amazing feedback. All the best ~ Laura

Rated 5 out of 5 stars

Really good fun for the whole family

Really good fun for the whole family! Used to £10 Thursday offer which was great for a family of 6. Had a great time and fun with the screen that let us change our names throughout and take pictures!

April 15, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Kathryn, thank you for leaving Tenpin Swindon an amazing 5* rating. We are so glad to hear you and your family had a great time with us and managed to take advantage of one of our incredible deals! We can't wait to see you all back soon. Best wishes - Kaylee

Rated 3 out of 5 stars

Bowling was really good

Bowling was really good, food was awful .

April 15, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Angela, thank you for taking the time to leave a review of Tenpin Swindon. It's great to hear you had a fun time bowling, but felt the food let down your experience. We're sorry for the disappointment caused and we will ensure your feedback is passed on to the correct teams. We hope to welcome you back again for a much better experience.
Take care,
Kirsty

Rated 5 out of 5 stars

The atmosphere was good

The atmosphere was good, the staff were pleasant and helpful. My grandchildren had a great time

April 15, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hi Valerie, thanks for leaving a rating and review for Tenpin Swindon! We appreciate your 5-star rating! It's great to hear that you enjoyed the atmosphere and found our team helpful. We're glad your grandchildren had a wonderful time. We hope to welcome you all back again soon! Best wishes - Rosie

Rated 1 out of 5 stars

Appalling service

We had booked 2 games of bowling and to include a burger meal for the 3 of us. When we arrived we checked in and the girl who served us said the order would be sent to the kitchen. I asked if the food would come out while we were bowling and she said yes but in about 30 mins. An hour later when we had finished our 2 games we had still not received any food. We asked at the bar and they said we had said we wanted the food after we had finished bowling which we said we hadn’t. The food still took ages to come out and we hadn’t to chase it again. When it finally appeared it was like warm and looked like it had been under a lamp for hours. Not impressed!

April 10, 2026
Tenpin - Swindon logo

Reply from Tenpin - Swindon

Hello Blake,
Thank you for taking the time to rate Tenpin Swindon 1 star. Thank you for sharing your experience. We're sorry to hear about the issues with your food order and the delay you experienced. We'll pass this feedback to our team to improve our service and food quality. We hope to welcome you back for a better experience. All the best ~ Laura

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look