I have received my parcel it was quite late but I received and the quality and pricing are exactly value for money and I am totally satisfied with the products thanks terranova.
Company replied
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See what reviewers are saying
1 Star Absolutely disappointing. The quality is terrible. The fabric is extremely thin, feels cheap, and looks nothing like the product photos. What disappointed me even more is how they treat... See more
One of my go to clothing shops for everyday clothes and casual looks. Prices are good, and there is a huge range of clothes! The personnel is qualified and really helpful and they listen to the custo... See more
Company replied
Shipping was delayed, no one answered my emails about it, even if I knew there were some problems with shipping due to the website o didn't expect to be it this delayed. The order came and everything... See more
Company replied
Company details
- Women's Clothing Store
- Children's Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Swimwear Store
- Underwear Store
Written by the company
Terranova is an Italian fashion brand, easy to live, wear and buy. Shop online at www.terranovastyle.com!
Contact info
via Coriano 58 - blocco 91/C, 48924, Rimini, Italy
- +39 0541301411
- helpme@terranovastyle.com
- www.terranovastyle.com
3.0
Average
6K reviews
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I didnt recieve my order 30 days
I didnt recieve my order 30 days, nobody reply to my emails, nobody contact me and now thay want my stars.
I dont have my money, and I dont have my order which I made 05.10.2024 !!!
October 29, 2024
Reply from Terranova
Hi,
thank you for purchasing on our site.
We would like to provide you with all the assistance you need.
Please contact us by filling out the form at this link:
https://support.terranovastyle.com/hc/it/requests/new
We look forward to hearing from you,
Terranova Team
very bad communication
very bad communication. I shop in bulgarian, all communication is in italian. No clear delivery terms, nothing
October 22, 2024
Reply from Terranova
Hi,
thank you for purchasing on our site.
We will make all necessary checks and corrections.
See you soon,
Terranova Team
Delayed shipping
Shipping was delayed, no one answered my emails about it, even if I knew there were some problems with shipping due to the website o didn't expect to be it this delayed. The order came and everything was all right despite the non existing communication. I will try maybe again and give this brand a chance, but maybe I would reconsider shopping online and woul rather shop in actual store even though it's kinda far from my hometown.
October 29, 2024
Reply from Terranova
Hello,
thank you for shopping on our site.
Sorry for the wait.
According to the email with our customer care, your order has been correctly delivered.
See you soon,
Team Terranova
Magdalena
I can understand that there were some technical problems and orders couldn't be delivered. Such things happen and it's not an issue here. The issue is that there was completely no information about the situation sent out for a week (!) from placing the order (whereas the confirmed delivery time in the description was 1-2 days). You expect to get your goods in 2 days, but instead you wait a week and know absolutely nothing. That behavior was extremely unprofessional and for sure I won't place any other order with Terranova.
October 17, 2024
Reply from Terranova
Dziękujemy za komentarz. Rozumiemy Pani zirytowanie na długotrwałą awarię systemów i jeszcze raz przepraszamy za niedogodności.
Quick delivery and items are exactly as…
Quick delivery and items are exactly as per the description.
October 14, 2024
Reply from Terranova
Hi ,
thanks for the feedback.
We are happy to hear that you appreciated the speed of the home delivery and the intuitiveness of the website. It is essential for us to always provide pleasant and easy shopping experiences.
See you soon 🙂
I didn't get the order
I didn't get the order!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
September 25, 2024
Reply from Terranova
Hello,
thank you for shopping on our site.
Your order has been correctly delivered to the selected shop.
Please do not hesitate to contact us by filling out the form at this link for any assistance you may require:
https://support.terranovastyle.com/hc/it/requests/new
See you soon,
Team Terranova
Everything was great
Everything was great, quick delivery and very good trouses plus the size is correct.
September 30, 2024
Reply from Terranova
Hi Nina,
thank you very much for the positive evaluation, we are very pleased.
Until the next purchase 🙂
Reply from Terranova
Hi,
thank you for your feedback.
We would like more information about your online shopping experience.
Would you kindly contact us by filling out the form at this link:
https://support.terranovastyle.com/hc/it/requests/new
so that we can provide you with the necessary assistance?
We look forward to hearing from you,
Team Terranova
wont order again
ive been trying to contact someone multiple times and no one answered. my package is taking VERY LONG to be delivered i still dont have it. next time i want to get soenthing from terranova ill just go to a store.
September 27, 2024
Reply from Terranova
Hello,
thank you for shopping on our site.
We are sorry to have kept you waiting.
We are happy to hear that your order was successfully delivered.
To provide you with all the assistance you need
please do not hesitate to contact us by filling out the form at this link:
https://support.terranovastyle.com/hc/it/requests/new
See you soon,
Team Terranova
Everything went well
September 11, 2024
Reply from Terranova
Cześć Paulina,
bardzo dziękujemy za pozytywną ocenę, jesteśmy bardzo zadowoleni.
Do następnego zakupu 🙂
not able to return
September 10, 2024
Reply from Terranova
Hello,
Please contact us via e-mail if you need further assistance. As we can see, we have written a reply to you on 11th October.
Thank you!
Undelivered order and I received a partial refund, not a full refund of my money.
Before placing the order, I read that the delivery would take 3-5 business days.
Ten days have passed since July 21, and my order has been in Germany for days.
I filled out the form on the site but did not receive a response. I also wrote on Facebook and called twice.
Now I'm writing to Terranova's international chat in Italian because no one from Bulgaria is answering, and the international support only knows Italian.
I know Bulgarian, English, and German, and I am using a translator to communicate with them. Given that they are the support team, it is only natural that I make the effort to ensure clear communication...
I paid for a product that I ordered before traveling based on the 3-5 business day delivery timeframe.
The order status shows that it is in Germany, and it is unclear when it will arrive.
I requested a refund.
I received a partial refund, not a full refund of my money...
July 30, 2024
Unprompted review
Why are emails for czech customers in…
Why are emails for czech customers in italian language ???
July 17, 2024
Great customer service
July 15, 2024
Very disappointed with my…
Very disappointed with my purchase.Ordered 4 items but received only three.one item is missing. Very very disappointed.I Never purchase again from TERRANOVA.
July 23, 2024
I like this affordable clothes
I like this affordable clothes, especially light cotton goods.
The shipment and delivery were very fast.
July 15, 2024
Quality Products
It was a nice experience of shopping with Terranova. The quality of the products is really good and they are budget friendly too. So far I have just checked their shirts, sweatshirts and hoodies, and they all were of very good quality. Will shop more in the future for sure :)
July 13, 2024
bueno 👍👍👍👍👍👍
July 12, 2024
Commesse qualificate e gentili
Sempre disponibile e alla moda. Commesse qualificate e gentili e capi ottimi
July 10, 2024
Reply from Terranova
Ciao,
grazie per il feedback.
Siamo felici di sapere che l'esperienza di acquisto tramite APP SELLING sia stata di tuo gradimento e che sia rimasta soddisfatta dalla gentilezza dello staff di Trebaseleghe.
A presto🌷️
Team Terranova
They have the style, the quality and good price
I bought most of my clothes from TerraNova . I love the style, the quality, and the price. It doesn't only suit the European market but also Asians. It's so versatile. I personally prefer buying my clothes here. Love it! wearing it!
July 11, 2024
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