Test Meter Group Ltd Reviews 6,140

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 700 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, noting that orders often arrive the very next day, are well-packaged, and that they are kept informed throughout the process. People are also very satisfied with the products, finding them to be of high quality and good value, with many appreciating the competitive pricing. The overall service is frequently highlighted as superb, with an easy ordering process and helpful staff. However, some customers experienced issues with delayed deliveries or incorrect items being sent. A few other people also felt that the customer service was dismissive when problems arose, and some were disappointed with products arriving out of calibration or missing accessories.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

Consumers generally express satisfaction with the products, often highlighting their quality, functionality,... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick and efficient service, with... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great and competitive prices. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant,great prices brilliant customer service I had an issue with a digital manometer not pairing to my phone ,I returned it to Test meter in person luckily it’s close to me ,Nathan spent time... See more

Company replied

Rated 5 out of 5 stars

New customer. I Called Test Meter for advice and they picked up the phone immediately and I was very happy with the advice given. Placed order online and my order arrived the very next day which was a... See more

Company replied

Rated 5 out of 5 stars

Needed to purchase a replacement MFT after a fire destroyed my previous unit. I picked the DiLog ALVA unit, as it met all of my requirements and supported tests on more RCD types than others costing m... See more

Company replied

Rated 5 out of 5 stars

Consistently excellent customer service, particularly from their technical department. Every time I deal with them, they sort my issue out quickly and informatively. Shipping works as it shoul... See more

Company replied



Company details

  1. Safety and Work Wear Store
  2. Electrical Equipment Supplier
  3. Solar Energy Equipment Supplier
  4. Tool Store
  5. Tool Wholesaler

About Test Meter Group Ltd

Written by the company

Founded in 2004, Test Meter is the UK’s leading specialist in test and measurement equipment, with significant expertise in sales, calibration, repair, hire and professional electrical training.

From our UK headquarters in Leeds, we supply to Facilities Management, Schools/Universities/Colleges, Rail Industry, Manufacturers, Electrical Contractors, Heating Engineers and Building Surveyors worldwide.

With a broad range of instruments to select from, we understand that it can sometimes be difficult to find exactly what you are looking for, which is why our experienced support team is on hand to offer expert advice and guidance to get you the right instrument for the job.

We are stockists of AC/DC Clamp Meters / Battery Test Equipment / Digital Multimeters / Digital Refrigerant Manifold Guages / Earth Leakage Clamp Meters / Earth Testers / Flue Gas Analysers & Kits / Gas Leak Detectors / Insulation Testers / Multifunction Testers / PAT Testers / Power Quality Analysers / Solar PV Test Equipment / Test Leads / Thermal Imaging Camera / Voltage Testers and much more!

Our mission is to give you absolute peace of mind - top quality products & reliable services, expert advice, training, and excellent customer service with NO added fuss. To learn more, visit www.test-meter.co.uk

Test Meter: The UK’s #1 specialist in test and measurement equipment.

Written by the company

Free Delivery On Orders Over £249
Spend over £249 and get free standard delivery to most mainland UK addresses.
Next Day Delivery
With a huge range of products in stock, we are able to offer a range of express delivery options on many orders.
60 Day Returns Guarantee
We prioritise customer satisfaction over everything else and offer a full refund within 60 days of receipt of goods.
Membership Benefits
Including reward points, exclusive sales & discounts, monthly updates and more.
Customer Service
Our dedicated Customer Service team are available to help, Mon - Fri 8am - 5pm.
Impartial Advice
Having trouble finding something? Not sure which instrument is right for you? Our experienced support team will provide you with impartial advice and expert guidance so that you can be sure you're getting the most suitable products for your needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Really bad

Really bad, took 1 month to come

March 9, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Lewis

Thanks for bringing this to our attention.

We’re sorry to hear about your experience and apologise for the delay in receiving your order.

The delay associated to some significant component issues severely impacting production times.

I am glad it's now arrived and we hope it provides many years of reliable service.

If there is anything we can still help you with, please don’t hesitate to contact our customer service team.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Great service

February 23, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your feedback!

We're pleased to hear you found our service quick and reliable.

We appreciate your support and look forward to serving you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Quick and reliable service

Quick and reliable service

March 6, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Paul

Thank you for your review.

We're pleased to hear you found our service quick and reliable.

We appreciate your support and hope to assist you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Kane electrical test meter and proving unit and non contact test pen

Ease of ordering online
Great product with value for money
Fabulous customer service and very prompt delivery

Keep up the good work hope to purchase other test items again in the future via test meter

March 6, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi John

Thank you for your fantastic review.

We're really pleased to hear that you found the ordering process easy and that you're happy with the product and value for money.

It's also great to know our customer service and prompt delivery met your expectations.

We truly appreciate your support and look forward to helping you with any future test equipment purchases.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Speedy

Speedy, efficient service. Reasonable prices.

March 5, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Ian

Thank you for your great feedback!

We're pleased to hear you found our service speedy and efficient, and that our prices were reasonable.

We really appreciate you taking the time to share your experience and look forward to serving you again in the future. 😊

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Great pricing.

Great pricing.
Easy to order on the website and my purchase arrived even earlier than promised.

March 3, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Nisse

Thank you for your feedback!

We're delighted to hear you found the pricing great, ordering easy, and that your purchase arrived ahead of schedule.

We really appreciate you sharing your experience!

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery

March 4, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Ian

Thank you for your feedback! We're glad to hear you were happy with the prompt delivery. 🚚

If I can assist with anything else please get in touch.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Easy to order with fast delivery

Web site was easy to navigate. Was easy to order and delivery was fast with good updates. Packaging was just the correct size and items were safety packaged

March 3, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Kieron

Thank you for your detailed feedback!

We're really pleased to hear the website was easy to navigate and that ordering was straightforward.

It's great to know the delivery updates were helpful and that the items arrived quickly and well packaged.

We really appreciate you taking the time to share your experience. 📦😊

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, good service

March 4, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi David

Thank you for your feedback!

We're pleased to hear you were happy with the prompt delivery and the service you received.

We appreciate your support. 🚚😊

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Thankyou testmeter

Initially delivery time was good for me but when ordered and payed for it turned out that it was out of stock. It was a problem as I was in a tight time schedule to get work done. I phoned test meter. Apologies we're received. But, then the equipment turned up even quicker than was originally cited on the website. So somebody from Test meter must has rushed delivery through for me. For which I am very grateful as I did not then have to rearrange work for a team, which would have been difficult. So thankyou

March 4, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Bob

Thank you for your feedback.

We’re sorry for the initial confusion regarding stock availability, especially as we understand how important timing is when you’re working to a tight schedule.

We’re really pleased to hear that the equipment arrived sooner than expected and that our team was able to help ensure your work could go ahead without disruption.

Your understanding and kind words are greatly appreciated.

Thank you again for your patience and for choosing Test Meter.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Good price great service

Good price great service

March 2, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your feedback!

We're really pleased to hear you were happy with the good price and great service.

We appreciate you taking the time to share your experience. 😊

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your feedback!

We're glad to hear you were happy with the fast delivery and your overall experience.

We really appreciate your support. 😊

Best Regards

Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Direct replacement for faulty model

Direct replacement for faulty model. New item just as easy to use and easier to read.

March 3, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Peter

Thank you for your feedback!

We're glad to hear the replacement was a good fit and that the new model is easy to use with an improved display.

We appreciate you taking the time to share your experience. 😊

Best Regards

Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Customer service was very helpful.

Customer service was very helpful.
Product was good price
Highly recommend 👌

March 3, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your feedback!

We're really pleased to hear our customer service team were helpful and that you found the product at a good price.

We truly appreciate your recommendation. 👌😊

Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Good experience overall

There was a problem with Megger production on a solar testing kit, resulting in delayed delivery time. Test meter sorted me out with a different brand, and threw in some extra bits to make up for the business issues it caused at my end. Overall a good experience. I will use them again.

March 3, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your understanding and for taking the time to share your experience.

We’re sorry again for the delay caused by the manufacturer, but we’re really glad we were able to arrange an alternative and help minimise the impact on your work.

It’s great to hear the extras were appreciated too.

Thanks for your patience and support—we look forward to helping you again in the future. 😊

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 3 out of 5 stars

Did everything right

Did everything right, even upgraded my delivery to next day. Problem is it's been with dpd since. Delivery driver retending to be at my house with bogus blank pictures. Not test meters fault

March 3, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your feedback.

We're really pleased to hear everything on our side went smoothly and that we could upgrade your delivery to next day.

We're sorry to hear about the issue with the courier, but we appreciate you recognising that this was outside of our control.

If there’s anything we can do to help resolve it, please don’t hesitate to get in touch with our customer service team. 😊

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Safety improvement hardware.

A great piece to test hardware - extremely easy to use. It will be a very useful tool.

March 2, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your feedback!

We're pleased to hear the tester is easy to use and proving to be a useful tool for your hardware testing.

We appreciate you taking the time to share your experience and hope it continues to serve you well. 😊

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Great service.

Great service.

March 2, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Chris

Thank you for your feedback!

We're glad to hear you received great service and appreciate you taking the time to share your experience. 😊

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Great service prompt delivery

Great service prompt delivery

March 2, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Scarva

Thank you for your kind feedback!

We're really pleased to hear you were happy with the service and prompt delivery.

We appreciate you taking the time to share your experience and hope to assist you again soon. 😊

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Brian

Thank you for your fantastic feedback!

We’re delighted to hear you found both our service and delivery excellent.

Providing a smooth experience from order to arrival is exactly what we aim for, so it’s great to know we delivered on that for you.

We really appreciate you taking the time to share your thoughts and look forward to serving you again in the future!

Best Regards
Joseph Hancocks
Customer Services Manager

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