Simple to navigate the site. Good choice of hospitals near to where I live. Online face to face appointment with doctor, who then sanction my consultation. The appointment took approximately 1 week,... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The experience was fine apart from waiting more than the stated 5 days for an answer to my initial contact to making a ckaim. I had to ring to chase and when I spoke about how long it took it was just... See more
Company replied
I am happy with the service of the Exeter. However there were lots of miscommunications between the Exeter and the clinic that I used their services which were mainly related to the clinic not The Ex... See more
Company replied
We have been with The Exeter Health Insurance for over 35 years and have always received excellent support and advice when we have needed to claim for medical health treatment, be it consultants appo... See more
Company replied
Company details
Written by the company
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Contact info
Emperor Way, EX1 3FD, Exeter, United Kingdom
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Original claim incorrectly refused
Original claim incorrectly refused. Corrected after telephone call. No apology offered, despite my not-too-subtle hint that this would have been appropriate in view of inconvenience and anxiety incurred to us.
January 19, 2026
Reply from The Exeter
Hi David, thank you for leaving a review. I'm sorry to hear your claim was incorrectly refused and apologise for any inconvenience this has caused. I'm glad to hear that this has now been corrected. If you wish to discuss this further with our claims team, their telephone number is 0300 123 3253 and their hours are 8am to 8pm Monday to Friday & 8am to 1pm on Saturday. Many thanks Denise, Member Servicing Specialist.
Reliable and Supportive
Never had an issue, been able to deal with The Exeter for any of my treatments
January 15, 2026
Reply from The Exeter
Hi Jenny, thank you for leaving a 5 star review. I'm glad to hear that we have been there to support you with your treatments. Many thanks Denise, Member Servicing Specialist
Excellent service when needed
Excellent service when needed
Amazing helpful staff
I can’t fault the service
February 6, 2026
Reply from The Exeter
Hi, thank you for taking the time to leave a review. I'm glad to hear you received excellent service and my colleagues were helpful. Many thanks Denise, Member Servicing Specialist
NHS cash benefit refund
I have only experienced the NHS cash benefit of £150 per night but the system worked perfectly and the money transferred to my bank within days. Very happy so far.
December 25, 2025
Reply from The Exeter
Hi Alan, thank you for your review. I am really glad that you had a great experience with the NHS Cash Benefit through our claims team. Many thanks Jessica, Member Servicing Specialist
The Exeter SUPERB!
The Exeter have been a delight to interact with - I have had medical insurance with several different companies over the years and the Exeter definitely come out on top. All queries/claims have been met with kindness, compassion, clarity, efficiency and responded to in a timely manner - as a 73 year old I can put my hand on my heart and say I have always felt heard and never felt patronised- I just wish I’d found you sooner- this is definitely a ‘CAN DO’ company 🙏
January 7, 2026
Reply from The Exeter
Good afternoon, Kim,
Thank you for taking the time to leave us such a lovely review. I am delighted to hear that you have had a 'can-do' experience with our staff and found the service to efficient, kind and compassionate.
Kind regards, Ruby - Member Servicing Specialist.
As bad as the rest.
Moved over from BUPA and their service is just as bad. Make you jump through burning hoops to get cover. We're currently going through a claim but as soon as treatment has been completed, I'll be cancelling our policy.
February 13, 2026
Reply from The Exeter
Hi WR, I'm sorry to hear of your experience. If you would like to discuss this further with our claims team, you can call them on 0300 123 3253 . Their hours are 8am to 8pm Monday to Friday and 8am to 1pm on Saturdays. Many thanks Denise, Member Servicing Specialist.
Reply from The Exeter
Good afternoon, Neil,
Thank you for taking a moment to leave us a review. I am very pleased to hear that you have found our staff helpful when you have contacted us.
Kind regards, Ruby - Member Servicing Specialist
Reply from The Exeter
Hi Peter, thank you for taking the time to leave a review, we really appreciate it. I am so glad that you have found our efficiency and experience to be outstanding. Many thanks Jessica, Member Servicing Specialist.
Very helpful staff and my claim was…
Very helpful staff and my claim was dealt with promptly.
January 14, 2026
Reply from The Exeter
Good afternoon, Tim,
Thank you for leaving us a review. I am delighted to hear that you have found our staff helpful and your claim was handled quickly.
Kind regards, Ruby - Member Servicing Specialist
TRUST Abandoned …
The Trust pilot summary fails to mention the disturbing proposed TERMINATION of a tranche of policies with little regard for the consequences.
WE had thought that a Friendly Society could be trusted but No the Exeter has ruined our declining years.
Your reply only emphasises the Breach of trust. How many Members of the Society are affected and are amy going to have treatment terminated? This is a warning to all.
February 10, 2026
Unprompted review
Reply from The Exeter
Good morning, Mr Felton,
Thank you for taking the time to leave us a review.
I am very sorry to hear that you are feeling unhappy about the closure of some of our policies and feel that this is affecting your later years in life.
We appreciate your feedback, and apologise for any continued distress you are feeling as a result of the policy closure.
Kind regards, Ruby - Member Servicing Specialist.
Awful experience with this Company
Awful experience with this Company. Was recommended to switch to them in December by my broker from Aviva. They failed to set up a DD to collect premiums, then wrote to me in February to say as two months premium have not been paid I am no longer covered. They said they don’t send out emails when premiums go unpaid. Appalling admin in this day and age.
Update; I got in touch with them as they suggested, but wrote back to me to say it is going to take 8 weeks for them to reply. Worse than awful - I'd like to give them zero stars!
February 9, 2026
Unprompted review
Reply from The Exeter
Hi Ray, I am sorry to hear of your experience. We are in the process of updating our systems. If you would like to contact us on 0300 123 3201, option 2 or email us at member@the-exeter.com we will be happy to look into the matter further. Our hours are Monday to Friday, 8am to 6pm. Many thanks Denise, Member Servicing Specialist.
Not Happy With Service at All
Not Happy With Service at All. I have been with Exeter 6 Years now and this is my first Claim been awful experience so far and I cant tell you how stressful its all been. Not what you need when you are in pain and having to have an operation . I was recommended to use this company I wish I have never switched. I am so upset and stressed by it all. You need reassurance and kindness when you are ill this is what we pay these high premiums for. No one seems to care only the odd few.
January 30, 2026
Unprompted review
Reply from The Exeter
Good afternoon, Karen,
Thank you very much for taking the time to leave us a review. I am genuinely sorry to hear that you have been dissatisfied with your experience while making your first claim and appreciate you bringing this to our attention.
We always try to process claims as quickly as possible for our members and remain compassionate throughout the claim cycle, so I am very sorry that you feel this does not reflect your experience while claiming.
If you would like to raise a formal complaint so that we can look into this further, please contact our Claims team using the information below.
Private Medical Claims:
0300 123 3253 - Mon-Fri 8am to 8pm, Sat 8am - 1pm.
Alternatively, you may email them at pmi-claims@the-exeter.com.
Income Protection Claims:
0300 123 3201, Option 1 for claims. They are available Mon- Fri 9am-5pm.
Alternatively you can email them via ipclaims@the-exeter.com.
Kind regards, Ruby - Member Servicing Specialist.
helpful and efficient staff, clear comunication
the company is easy to contact, with staff who are helpful and polite. They keep me informed, promptly, by email and letter. I have a fairly complicated policy and the company's communications are clear and easy to understand.
January 27, 2026
Reply from The Exeter
Hi Frances, thank you for taking the time to leave a review, as a mutual society we really appreciate the opinions of all our members. I am really glad to hear that my colleagues have been helpful and polite and that as a company our communications are clear and easy to understand. Many thanks Jessica, Member Servicing Specialist.
Since I changed my private health cover…
Since I changed my private health cover to The Exeter, I have found them very helpful and reassuring in dealing with my needs. Very clear and straightforward throughout my treatment
November 20, 2025
Reply from The Exeter
Hi Jackson thank you for leaving a 5 star review. I'm glad you found us to be helpful and that we reassured you whilst you had your treatment. Many thanks Denise, Member Servicing Specialist.
Reply from The Exeter
Hi Mr Alder, thank you so much for taking the time to leave a review. I am delighted that my colleagues have provided you with professional and kind responses to your questions. Many thanks Jessica, Member Servicing Specialist.
Been insured for many years with Exeter…
Been insured for many years with Exeter and they have covered many scans consultants procedures without any issues and quick to respond and reimburse hospitals consultants etc.
Reassured if I have any health issues or accidents I will be covered through the Exeter to get this corrected quickly via private healthcare
January 12, 2026
Reply from The Exeter
Good morning Sherrill,
Thank you for taking a moment to leave us a review. I am delighted to hear that after being insured with us for many years you are happy with the coverage you have received and that your cover has provided reassurance when it matters most.
Kind regards, Ruby - Member Servicing Specialist.
Reply from The Exeter
Hi Maureen, thank you for sharing your experience. I'm happy to hear you found us to be well mannered and that we did not rush through your queries. Many thanks Denise, Member Servicing Specialist
Not happy with service
Not happy with service. When i signed up i was told something else. Not happy at all
December 15, 2025
Reply from The Exeter
Hi Mexus Motors, I am sorry to hear that you are not happy with the service. If you would like to raise a complaint so this can be investigated further, please contact our Member Servicing Team with your policy information on 0300 123 3201. Our opening hours are Monday to Friday 8am to 5pm. Alternatively you can email us at member@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Easy to contact and provided clear…
Easy to contact and provided clear information and quick approval for treament
January 12, 2026
Reply from The Exeter
Good morning,
Thank you for taking the time to leave us a review. I am very pleased to hear that you have found the information provided to be clear when you have contacted us and that approvals have been prompt.
Kind regards, Ruby - Member Servicing Specialist.
The person I spoke was very helpful.
The person I spoke was very helpful.
Went out of his way to look after me.
December 4, 2025
Reply from The Exeter
Hi Melanie, I'm so glad that my colleague was very helpful and went out of their way to look after you. Thank you for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
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