Simple to navigate the site. Good choice of hospitals near to where I live. Online face to face appointment with doctor, who then sanction my consultation. The appointment took approximately 1 week,... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The experience was fine apart from waiting more than the stated 5 days for an answer to my initial contact to making a ckaim. I had to ring to chase and when I spoke about how long it took it was just... See more
Company replied
I am happy with the service of the Exeter. However there were lots of miscommunications between the Exeter and the clinic that I used their services which were mainly related to the clinic not The Ex... See more
Company replied
We have been with The Exeter Health Insurance for over 35 years and have always received excellent support and advice when we have needed to claim for medical health treatment, be it consultants appo... See more
Company replied
Company details
Written by the company
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Contact info
Emperor Way, EX1 3FD, Exeter, United Kingdom
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
human contact on phone
December 2, 2025
Reply from The Exeter
Hi Anthony, thank you for your review. I'm glad to hear that you appreciate the human contact on the phone. Many thanks Denise, member Servicing Specialist.
Help as much as they can
The people you talk to are polite and helpful. The company itself made an effort and contributed to a claim that theyt did not, in law, have to pay.
January 15, 2026
Reply from The Exeter
Good afternoon, Mercury,
Thank you for taking a moment to leave us a review. I am very happy to hear that you found our staff polite and helpful and that you were pleased with your claim experience.
Kind regards, Ruby - Member Servicing Specialist.
Attentive and good personal service…
Attentive and good personal service from knowledgeable people.
January 22, 2026
Reply from The Exeter
Hi Clive, we really appreciate you taking the time to leave us a review. I am so glad that we have provided you with good personal service and you found our staff to be knowledgeable. Many thanks Jessica, Member Servicing Specialist.
All communications have been clear
All communications have been clear, prompt, informative and accurate
November 21, 2025
Reply from The Exeter
Hi Simon, thank you for taking the time to leave a review. I'm happy you found we were clear, prompt, informative and accurate in our communications with you. Many thanks Denise, Member Servicing Specialist
Great service attention to detail was…
Great service attention to detail was brilliant I highly recommend this company was better than I hoped for excellent is my opinion
November 26, 2025
Reply from The Exeter
Good afternoon, Andrew,
Thank you for taking a moment to leave us a review. I am delighted to hear you are pleased with the service you received and that you would recommend us going forwards to others.
Kind regards, Ruby - Member Servicing Specialist
Reply from The Exeter
Hi Gillian, thank you so much for taking the time to leave a review, I am delighted that you found our staff to be helpful, speedy and knowledgeable. Many thanks Jessica, Member Servicing Specialist
Reply from The Exeter
Hi Edmund, thank you for leaving us a 5 star review. I'm glad you found our service to be 10 out of 10. Many thanks Denise, Member Servicing Specialist.
Had to wait 3 days to get approval for…
Had to wait 3 days to get approval for a consultation for Orthopedic and even after that there was no approval in sight. Had no such poor response from previous insurers. We are looking for another insurer at present.
December 17, 2025
Reply from The Exeter
Good afternoon, Jay,
Thank you very much for taking the time to leave us a review. I am genuinely sorry to hear that you have been dissatisfied with your experience when awaiting approval and appreciate you bringing this to our attention.
We always try to process referrals as quickly and efficiently as possible; however, during particularly busy periods, there can unfortunately be delays. I apologise for any inconvenience this may have caused.
If you would like to raise a formal complaint so that we can look into this further, please contact our PMI Claims team on 0300 123 3253. They are available Monday to Friday from 8:00 am to 8:00 pm, and on Saturdays from 8:00 am to 1:00 pm. Alternatively, you may email them at pmi-claims@the-exeter.com.
Kind regards, Ruby - Member Servicing Specialist.
Not User Friendly!
7 months down the line and so many hoops to jump through! Wouldn’t accept a consultants letter as referral for procedure and getting a GP to do anything has been more difficult than necessary! Had been with AXA who did all the leg work for their money. I wonder what I’m paying my premium for with The Exeter! Definitely finding an easier to use insurer after I have the procedure!!! Sometime in the next year hopefully as symptoms worsened dramatically in 7 months!!
Only plus for the one star was talking to their online GP promptly and easily.
January 19, 2026
Unprompted review
Reply from The Exeter
Good afternoon,
Thank you for taking the time to leave us a review. I am very sorry to hear that you are unhappy with your experience when making a claim. We would like the opportunity to investigate this matter further and possibly open a complaint on your behalf.
You can contact our Claims Teams using the information below:
Income Protection claims: 0300 123 3201 & Option 1 or ipclaims@the-exeter.com
This team are available 9am-5pm Mon-Fri.
Private Medical claims: 0300 123 3253 or pmi-claims@the-exeter.com. This team are open 8am-8pm Mon-Fri and 8am-1pm on Saturdays.
Kind regards, Ruby - Member Servicing Specialist.
Stress free
Straightforward access and helpful staff to deal with queries. Takes the stress out of dealing with hospital
January 8, 2026
Reply from The Exeter
Good afternoon, Clive,
I am delighted to hear you found The Exeter straightforward and helpful when contacting us and that this helped in a stressful situation. Thank you for leaving us a review.
Kind Regards, Ruby - Member Servicing Specialist.
An insurer that doesn't pay out or cover what they agree to...
I've been with the Exeter for over a year and not had to claim until recently.
Straight off the bat, they're trying to dodge my claim. They don't return calls if you leave a voicemail.
Be warned- if you are on weight loss medication, they will try to refuse your claim and blame your symptoms on the medication. Despite my referral letter clearly stating that I had experienced symptoms well prior to beginning a GLP1 about 14 months ago, and having zero symptoms whilst on a GLP1- they decided that my symptoms were caused by my choice to take up a cosmetic treatment 😂
Buyer beware, they will do everything they can to avoid paying out claims. Don't waste your money. I was sent a form to take to my GP after I appealed 3 times - the refusal reason changed each time and I had to ask them to read the referral letter multiple times... After taking the weekend to think it over, I've cancelled my direct debit instead.
And I know they won't bother to actually look into this and they'll say they can't find my info... Blah blah. I spoke to Laura Watts via email on Friday the 16th of Jan 2026.
January 16, 2026
Unprompted review
Reply from The Exeter
Good afternoon, Candice,
Thank you for taking the time to leave us a review. I am very sorry to hear that you are unhappy with your experience when making a claim. We would like the opportunity to investigate this matter further and possibly open a complaint on your behalf.
You can contact our Claims Teams using the information below:
Income Protection claims: 0300 123 3201 & Option 1 or ipclaims@the-exeter.com
This team are available 9am-5pm Mon-Fri.
Private Medical claims: 0300 123 3253 or pmi-claims@the-exeter.com. This team are open 8am-8pm Mon-Fri and 8am-1pm on Saturdays.
Kind regards, Ruby - Member Servicing Specialist.
Claim dealth with in full
Claim dealt with in full, with prompt and helpful comms. Not 5 star because one email they sent me was full of typos and made no sense, which they subsequently apologised for.
January 18, 2026
Reply from The Exeter
Hi Toby, thank you for taking the time to leave a review. I am really glad that your claim was dealt with promptly and in full and that our communications were helpful. I do apologise again for the one email you received, which did not meet our usual level of service. Many thanks Jessica, Member Servicing Specialist.
Knee replacement
Honestly, great service, fast, efficient and superb medical care & follow up
Highly recomended
December 2, 2025
Reply from The Exeter
Good afternoon, NA,
I am very please to hear that you are feel your experience was superb and the team were quick and provided a good level of service. Thank you for taking the time to leave us a review.
Kind regards, Ruby - Member Servicing Specialist.
I’ve made one claim and it was…
I’ve made one claim and it was straightforward so I’ve given it full marks.
December 2, 2025
Reply from The Exeter
Hi Alison, I am so pleased to hear that your claim was straightforward. Thank you very much for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
Hip replacement.
From start to finish.
They looked after me very well.
And it all was very quick to get me in for my opp.
So all in all very happy with your service regards rob.
November 27, 2025
Reply from The Exeter
Good afternoon, Robert,
Thank you for taking the time to leave us a review. I am very pleased to hear that you were well looked after throughout your hip replacement and that you are happy with your experience.
Kind regards, Ruby - Member Servicing Specialist.
Customer service from some agents…
Customer service from some agents terrible , hard to understand
Also issues with paying out ,when consultants offer to do there and then tests . Proceeeded to get quick result and then Exeter would not pay
November 8, 2025
Reply from The Exeter
Good afternoon, Mr Sail,
Thank you for taking the time to leave us a review. I am very sorry to hear that you are unhappy with your experience when making a claim. We would like the opportunity to investigate this matter further and possibly open a complaint on your behalf.
You can contact our Claims Teams using the information below:
Income Protection claims: 0300 123 3201 & Option 1 or ipclaims@the-exeter.com
This team are available 9am-5pm Mon-Fri.
Private Medical claims: 0300 123 3253 or pmi-claims@the-exeter.com. This team are open 8am-8pm Mon-Fri and 8am-1pm on Saturdays.
Kind regards, Ruby - Member Servicing Specialist.
Good communication
Good communication. My one to one with Nutritionist was extremely helpful. Would def recommend this company.
January 15, 2026
Reply from The Exeter
Hi Janis, thank you for taking the time to leave a review, we really appreciate it. I am so glad that we have provided you with good communication and you found the one to one with the Nutritionist to be extremely helpful. Many thanks Jessica, Member Servicing Specialist.
Private medical insurance
Excellent service so far really helpful and understanding. It's my first time using private medicine and it's a good experience so far. Only the operation next.
January 16, 2026
Reply from The Exeter
Good afternoon, Jan,
Thank you for leaving us a review. I am very pleased to hear that your first time using your private medical insurance has been a positive experience and we wish you all the best for your operation.
Kind regards, Ruby - Member Servicing Specialist.
Post operative physio online
I recently had my hip replacement surgery by Gavin Holt at the Nuffield Cheltenham- the whole process from initial consultation was brilliant and easily organised costs paid. After a few visits for physio at the Nuffield I then swapped to online with the HealthWise app- brilliant!
January 16, 2026
Reply from The Exeter
Hi Maria, I am delighted that you had a brilliant experience with your recent hip replacement surgery at the Nuffield Cheltenham and with your physio through both Nuffield and HealthWise. Thank you for taking the time to leave a review, Jessica, Member Servicing Specialist.
Always promt to action requests and…
Always promt to action requests and provide a service
January 9, 2026
Reply from The Exeter
Hi John, thank you for taking the time to leave a review, I am delighted to hear that your requests have been dealt with promptly. Many thanks Jessica, Member Servicing Specialist.
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