The Kitsch Hen Reviews 

303
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We all absolutely adore The Kitsch Hen biscuits simple concept amazing product the biscuits are delicious and the ability to send love via a wide range of messages or design your own makes these a tr... See more

Rated 5 out of 5 stars

Ordered the Back to School biscuits for my kids and they LOVED opening them on the first day back at school! My son was starting secondary, and my daughter was going into Year 2, but the messages on t... See more

Company replied

Rated 5 out of 5 stars

I have used the kitch hen on many occasions now. For new babies birthdays and just to cheer up someone who needs it. I love how you can customise them , not only do the biscuits look beautiful they ta... See more

Rated 5 out of 5 stars

Beautiful biscuits, a real sugar rush, and with lovely messages. The packaging meant they arrived in tiptop condition, and went through the letterbox easily.

Company details

  1. Bakery

About The Kitsch Hen

Written by the company

Our business began with one simple mission – to spread kindness and make people smile with our letterbox biscuit gifts.

From our bakery in Rutland we make delicious vanilla biscuits and hand stamp each with a special message before gift wrapping them and sending them through the post to brighten someones day.

The Kitsch Hen was set up in 2015 as a way for me to find focus and a sense of purpose while we were embarking on our second cycle of IVF treatment for infertility. Although we decided to gently let go of our dream of having a family in 2019, The Kitsch Hen has become an opportunity for me to nurture in a different way and to find another route to joy and purpose in my life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

303 reviews

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No recent history of asking for reviews

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4.7

All reviews

(303)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always the best!

I have bought many biscuits from The Kitsch Hen over the years and they are always well received and the highest quality. This last box was for a 90th Birthday and the recipient was over the moon with them.
I will definitely be back again soon.
Thank you

February 8, 2023
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Reply from The Kitsch Hen

Thank you so much for taking the time to leave a review and for your continued support!

Rated 5 out of 5 stars

LOVE!

My friend absolutely loved her biscuits, she actually cried when she saw them! They are just such a pretty and thoughtful and unusual gift.

February 2, 2023
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Reply from The Kitsch Hen

Thank you so much for taking the time to leave a lovely review Melanie. So sorry we made your friend cry but equally happy that they had such a wonderful impact.

Rated 5 out of 5 stars

Perfect gift

This was the first time that I have ordered from Kitsch Hen as I wanted to send some personalised Thankyou biscuits to our family members . The process was quick and simple, and the items arrived in time and within a beautifully presented gift box. Our family members were over joyed with their tasty treats so much so I wanted to order again for Valentine’s Day however they were sold out of everything. I can see why! Will certainly come back to this company for future orders.

February 2, 2023
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Reply from The Kitsch Hen

Thank you SO much for your kind words Marisa, we are so pleased that the recipient loved their biscuits! So sorry that you missed the chance to order for Valentine's Day...keep an eye out, our Mother's Day and Easter ranges will be launching very soon.

Rated 5 out of 5 stars

Great service

Great service, due to a tight deadline asked for prompt delivery and that's what I got.

January 20, 2023
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Reply from The Kitsch Hen

Thank you so much for taking the time to leave a review!

Rated 5 out of 5 stars

I received some delicious biscuits…

I received some delicious biscuits today from my employer @impactfutures to mark my one-year work anniversary and just wanted to let you know they were delicious. I have now subscribed to your website and have a 10% discount code to use on my first of many orders. Thank you for providing such a beautiful product :)

January 27, 2023
Unprompted review
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Reply from The Kitsch Hen

Thank you so much for taking the time to leave such a lovely review! We love baking these anniversary biscuits for Impact Futures and it is so lovely to hear when they are well received. We look forward to baking for you in the future!

Rated 5 out of 5 stars

Beautiful biscuits

Beautiful biscuits - the perfect gift!

January 8, 2023
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Reply from The Kitsch Hen

Thank you so much for taking the time to leave a review!

Rated 5 out of 5 stars

I felt very confident that they are a…

I felt very confident that they are a lovely thing to receive. The friend I send the biscuits to was thrilled and they hadn't seen anything like it.

January 10, 2023
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Reply from The Kitsch Hen

We are so pleased that your friend liked them. Thank you so much for the lovely review!

Rated 5 out of 5 stars

Perfect every single time

I have ordered biscuits multiple times as gifts and also had bespoke biscuits created for our Black Women Rising events and every single time, they are well received. Being able to send a quality personalised gift, made with the utmost care and attention makes the process seamless from start to finish. Thank you The Kitsch Hen!

January 4, 2023
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Reply from The Kitsch Hen

Thank you so much! We love creating and baking your bespoke biscuits as well as the gifts!

Rated 5 out of 5 stars

Another wonderful experience

Another wonderful experience with The Kitsch Hen, always responsive and great timing xx my beautiful friend received her biscuit on the day of her Granny funeral and aid it was something very special that made her heart melt xx
Thank you so much

December 29, 2022
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Reply from The Kitsch Hen

Thank you SO much for your continued support Aga and such a lovely review! We appreciate it so much!

Rated 5 out of 5 stars

Delicious, beautiful personalised edible gifts

Ordered many biscuit sets as gifts and advent biscuits for us, and never disappointed. The biscuits are so delicious and recipients have been delighted with the messages, presentation and taste. They make a truly lovely personalised present

December 25, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you so much for the kind words & for your continued support, it is so appreciated!

Rated 5 out of 5 stars

The best gift just to say I care about…

The best gift just to say I care about you and I'm thinking thinking of you. Truly a hug in a box . Bought numerous times thank you. Highly recommended ❤️

December 22, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you Nicky, we appreciate your continued support and this lovely review!

Rated 5 out of 5 stars

Stunning Biscuits that taste delicious

I have ordered multiple times from this wonderful company and also had the pleasure to receive these biscuits at events and can honestly say they are delicious (my whole family agree with me) and they are beautiful to look at as well. Caring, lovely, quick and efficient customer service. I would highly recommend to anybody and will continue to remain a loyal customer. A stunning gift to give and receive. THANK YOU!! x

December 5, 2022
Unprompted review
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Reply from The Kitsch Hen

We SO appreciate your continued support! Thank you for taking the time to leave such a lovely review.

Rated 5 out of 5 stars

Fantastic

I've ordered a number of times from Caroline and the team. The biscuits are delicious and the they are so responsive and helpful. I would strongly recommend.

March 31, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you so much for your continued support & for taking the time to leave this review!

Rated 5 out of 5 stars

Great for personal and corporate gifts

I've sent Kitsch Hen biscuits both personally but also as customer gifts. I always get such great feedback from the recipients. And as a recipient myself I can tell you first hand that they are absolutely delicious!

Caroline and her team pour so much love and dedication into every order.

December 12, 2022
Unprompted review
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Reply from The Kitsch Hen

We love baking your membership biscuits & we are so pleased you have been able to enjoy the biscuits too! Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Lovely company lovely biscuits

Ordered biscuits from this wonderful company for our wedding back in 2020 which then moved to 2021 and the team couldn’t have been more helpful and sympathetic to our situation! We also received a beautiful unexpected anniversary gift from them a year later - the little things that make all the difference! Highly recommend this company. The biscuits were delicious too and so reasonably priced. Thank you x

August 21, 2022
Unprompted review
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Reply from The Kitsch Hen

We were so pleased to have been a small part of your big day...especially after you had to wait so long for it to happen. Thank you for such a lovely review!

Rated 5 out of 5 stars

Delicious Advent calendar x

Bought an advert calendar at a charity auction and it was one of the best advent calendars I’ve ever had- perfectly presented and delicious x

December 25, 2021
Unprompted review
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Reply from The Kitsch Hen

Thank you so much for the wonderful review & we are so pleased that you enjoyed the advent calendar...just a few days to go, plus the treats for Father Christmas & the reindeers of course!

Rated 5 out of 5 stars

The perfect gift to make a friend smile…

The perfect gift to make a friend smile - unexpected pleasures can be sent via the post with these biscuits! Friend adored the surprise and I had the chance to taste too - delicious!

July 28, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review! "Unexpected pleasures"...we love that!

Rated 5 out of 5 stars

Yummy biscuits & great presentation

Caroline and her team are absolutely amazing. Needed some personalised biscuits made for both my daughters for reaching 100 days (Chinese tradition). Was incredible. Packed beautifully too!

February 4, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for your support...we loved baking such a special biscuits for your daughters.

Rated 5 out of 5 stars

My go to for cheering biscuits! 💛

I've ordered from this gorgeous company many times now and find myself coming back again and again to order for friends and family. I haven't found anything else quite like it.
I found The Kitsch Hen after being sent the most thoughtful package myself, the messages on the personalised biscuits I was sent were so touching at a really sad time. Honestly a hug in a box. So I can also vouch for how delicious they are too 🤗

December 12, 2022
Unprompted review
The Kitsch Hen logo

Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for your continued support. We are so pleased that you have been a biscuit recipient as well as a biscuit gifter!

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