The Kitsch Hen Reviews 

303
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We all absolutely adore The Kitsch Hen biscuits simple concept amazing product the biscuits are delicious and the ability to send love via a wide range of messages or design your own makes these a tr... See more

Rated 5 out of 5 stars

Ordered the Back to School biscuits for my kids and they LOVED opening them on the first day back at school! My son was starting secondary, and my daughter was going into Year 2, but the messages on t... See more

Company replied

Rated 5 out of 5 stars

I have used the kitch hen on many occasions now. For new babies birthdays and just to cheer up someone who needs it. I love how you can customise them , not only do the biscuits look beautiful they ta... See more

Rated 5 out of 5 stars

Beautiful biscuits, a real sugar rush, and with lovely messages. The packaging meant they arrived in tiptop condition, and went through the letterbox easily.

Company details

  1. Bakery

About The Kitsch Hen

Written by the company

Our business began with one simple mission – to spread kindness and make people smile with our letterbox biscuit gifts.

From our bakery in Rutland we make delicious vanilla biscuits and hand stamp each with a special message before gift wrapping them and sending them through the post to brighten someones day.

The Kitsch Hen was set up in 2015 as a way for me to find focus and a sense of purpose while we were embarking on our second cycle of IVF treatment for infertility. Although we decided to gently let go of our dream of having a family in 2019, The Kitsch Hen has become an opportunity for me to nurture in a different way and to find another route to joy and purpose in my life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

303 reviews

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No recent history of asking for reviews

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4.7

All reviews

(303)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personal friendly service

Personal friendly service.
High quality beautiful wrapped packaging and delicious products.

December 16, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review!

Rated 5 out of 5 stars

I have ordered lots of gifts for…

I have ordered lots of gifts for friends, family and even my midwife from the Kitsch Hen! They are the perfect gift and so unique! And with so many choices for occasions or even personalised, it’s my go-to!
So pleased with all my orders! Thank you!

October 14, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for your continued support, it is hugely appreciated.

Rated 5 out of 5 stars

Fabulous biscuits for any occasion

I have ordered from Caroline for over 5 years now. I’ve ordered all different biscuits for different occasions including favours for my wedding, my friends Dad having cancer, celebrating friends engagements and general thank you biscuits and a hug in biscuit. Each and every time I get a lovely message back from friends to say what an amazing gift and how much they prefer receiving biscuits with lovely messages to flowers. I would definitely recommend. This company is amazing, they also always deliver on time and their biscuits are always beautiful

December 21, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for your continued support, it is hugely appreciated.

Rated 5 out of 5 stars

We have used The Kitch Hen several…

We have used The Kitch Hen several times for gifts to our friends and family. They always give great personal service and the biscuits are fabulous and go down great.

December 21, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for your continued support, it is very much appreciated.

Rated 5 out of 5 stars

Simply exquisite biscuits

The Kitsch Hen helped me to create a large bespoke order for my sisters hen weekend.
The whole process from initial enquiry, the design stage, all the way through to delivery and the delicious taste was just perfect. Communication throughout was prompt and helpful, even with my regular questions. Knowing we were supporting a small business and getting something that exceeded expectations was so special. 1000% recommend and will definitely use the again

August 15, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for letting us be a small part of your sister's hen weekend! It was such a pleasure!

Rated 5 out of 5 stars

Best business for gifts

I wouldn’t go anywhere else for cute little pick-me-ups! Gorgeous designs, always perfectly baked and packaged! The perfect gift.

October 10, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for your continued support, it is hugely appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service. My friend loved the gift

October 27, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review.

Rated 5 out of 5 stars

Amazing customer service

I don’t usually leave reviews but I just wanted to mention the amazing customer service I received on 2 orders placed recently. Both when I made a mistake on the delivery address (which when I called was so quickly rectified without any bother at all!) but also when I called to see if my Christmas pre-order was likely to arrive by a specific day as the recipient was going away (they sent by Royal Mail 24 hour tracked at no extra cost to myself as they knew the postal strikes would cause delayed and they wanted to try and ensure they were prioritised as best as they could!). And the biscuits themselves…well I couldn’t fault them! Will definitely buy again!

December 13, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review, we really appreciate it.

Rated 5 out of 5 stars

Wonderful in every way…

Ordered multiple times over the years and it has brought a wonderful smile to the recipient’s faces every single time! Also been surprised with a delivery for me from someone and it brought just as big a smile to my face! These biscuits are not just biscuits they are a whole feeling in themselves and just the biggest hug in a biscuit. And delicious too! Thank you!

December 20, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for your continued support..."these biscuits are not just biscuits"...we could not hope to read a better phrase!

Rated 5 out of 5 stars

The best wedding favours!

The Kitsch Hen made our wedding favour biscuits which were amazing! They tasted delicious and looked fab, guests commented on how lovely they were. They also put together some lovely biscuit gifts for our wedding party. The communication around all of this was outstanding. Even when our wedding kept getting postponed due to covid the staff were always so accommodating making it slightly easier for a very stressed bride! Highly recommend to any wedding couples or anyone looking for a lovely gift idea. Thank you.

December 21, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for letting us be a part of your special day.

Rated 5 out of 5 stars

Couldn’t be happier

We used this company last year for corporate Christmas gifting and we did the same this year too. Caroline and Marlen were incredibly helpful in organising bespoke, beautifully packaged biscuits. Everyone comments on how tasty the biscuits are.

December 21, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for your continued support Pru, it is hugely appreciated.

Rated 5 out of 5 stars

Great service, great product.

We ordered biscuits for our house tutors. Ordering was simple, biscuits were exactly what we wanted and the recipients were so please…not a crumb in sight. Super service from start to finish.

December 7, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review!

Rated 5 out of 5 stars

Beautiful biscuits and…

Now ordered twice from this company and I can’t recommend them enough! The biscuits are beautiful and say just the right messages you need, even when your not sure what to say they say them for you! Packaging is gorgeous, beautiful colours, told they taste amazing and who doesn’t love a biscuit so the perfect gift!

December 21, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review. That is always our hope...when you are not sure what to say, the biscuits speak (& taste yummy).

Rated 5 out of 5 stars

The perfect biscuits!

I ordered 300 biscuits for a corporate and event and quite honestly, I’ve never seen such beautiful biscuits! The service was incredible, Caroline is just such a wonderful person to deal with! I got exactly what I asked for, and the feedback from my colleagues was amazing! Thank you so much for all that you did to help me!

December 12, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for your kind words. We loved creating & baking these biscuits for you!

Rated 5 out of 5 stars

Lovely biscuits

Have ordered on a couple of occasions and always had lovely, beautiful biscuits - thank you

December 16, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review.

Rated 5 out of 5 stars

Beautiful handmade biscuits which are…

Beautiful handmade biscuits which are evidently made with love and care. The biscuits are delicious and beautifully packaged. The perfect gift!

December 21, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for your kind words!

Rated 5 out of 5 stars

Amazing service from The Kitsch Hen…

I order regularly from The Kitsch Hen and the service and biscuits are always so brilliant. Love receiving and sending their biscuits! One of my favourite small businesses to support.

December 21, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for your continued support, it is hugely appreciated.

Rated 5 out of 5 stars

A long time customer!

I’ve been shopping with The Kitsch Hen for many years. Their biscuits never fail to bring a smile to the face of family and friends and they make a nice change from flowers. I’ve also had them make custom biscuits for my business which went down a treat with clients!

December 21, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for your continued support, we really appreciate you.

Rated 5 out of 5 stars

What a great business!

I’ve ordered 3 times from this business so far and each time my expectations have been exceeded. The team go above and beyond to deliver quickly even on one occasion doing me a big favour when I was running late. They really are a brilliant small business with an amazing product. We love their biscuits in our house

November 1, 2022
Unprompted review
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Reply from The Kitsch Hen

Thank you SO much for taking the time to leave this review & for your continued support, it is hugely appreciated.

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