almost all the merch in the store are either ripoffs or overpriced, don't buy from them!! I tried returning some actions figures after realising they weren't the real ones and they denied all claims o... See more
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ripoff !! everything is so overpriced and rediculous. next door, you can find things for half the price! ugly ai art instead of real packaging. this is insane for a store that claims to appreciate ani... See more
First thing I noticed was the displays in the front of the store! If you’re an anime fan, you can’t help but to be spellbound into walking in! Great music , incredible selection, super friendly and... See more
Company replied
Insane prices, price gauging on all products , staff follow you around the store which makes you feel like a thief, customer service is poor. Manager is a rude anime snob. Better off going to Forbidee... See more
Company details
Written by the company
Anime Figures and Statues for The Real Otaku!
Contact info
London, United Kingdom
- theanimetal@gmail.com
- www.theanimetal.com
2.3
Poor
181 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful, Made a mistake with my delivery due to my own error and they helped me out with no extra costs. Really went out of their way for the customer! c:
May 4, 2021
Reply from The Animetal
Thank you for taking time to leave a review and thank you so much for your kind words, Dan! Glad to be of help, it would be painful for all of us if such a rare figure went missing! Its great it arrived safe! Enjoy it and see you on Animetal again soon :)
Amazing website for anime figures
I'm super satisfied with my experience with The Animetal, the figure that I bought came super quickly and it was packed safely in bubblewrap. I will definitely buy again from them, totally recommended!
April 28, 2021
Reply from The Animetal
Dear Giorgia,
Thank you so much for taking time to leave a review. We can’t thank you enough for the kind words! Your review means a lot to us and lets us know we’re on the right track! See you on Animetal again soon :)
Originally ordered product was…
Originally ordered product was unavailable - Was offered a choice of replacements very quickly and price differences were all taken care of with no problem. Seller responds very fast
April 21, 2021
Reply from The Animetal
Dear Adam,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us on Animetal again soon! :)
Reply from The Animetal
Dear Ellen,
Thank you so much for taking your time to share your experience with us! Your review means a lot to us and lets us know we’re on the right track! See you on Animetal again soon :)
Reply from The Animetal
Thanks for taking time to leave a review, Alaric! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark :) Hope to see on on Animetal again soon!
Understanding and prompt with contacting
Currently going through a bad patch in life, Animetal have been there to talk to. Alon has been very understanding and helpful... thank you x
April 5, 2021
Unprompted review
Reply from The Animetal
Dear Charlotte,
Thank you so much for taking time to leave a review and thank you for communicating with us! I have also sent you an e-mail with a few offers that could make things easier. We appreciate your trust in us and look forward to hearing from you soon :)
Great
Ordered a Meiko Nendoroid from Animetal last week, impressed that they actually had stock of her and for a good price. She arrived in about 4 days, very securely packaged. Will definitely be using Animetal again.
March 28, 2021
Unprompted review
Reply from The Animetal
Dear Claire,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We can’t thank you enough for the kind words! Your review means a lot to us and lets us know we’re on the right track! We hope to see you again on Animetal soon :)
Once upon a time
I'm glad to have found a uk site that was selling the figure I was after. in this post brexit world and current beer bug pandemic its ever more important to support local business that are hurting. I'm definetly coming back to this awesome site
March 26, 2021
Reply from The Animetal
Dear Ray,
Thank you so much for taking time to leave a review. We can’t thank you enough for the kind words! We count ourselves lucky for customers like you. We look forward to seeing you on Animetal again soon :)
Speedy delivery
Speedy delivery!
I got my figurine sitting comfy on my computer case :p
Edit for reply:
Oops, uh... I meant to give 5 stars :') it was rather small on my phone screen.
February 26, 2021
Reply from The Animetal
Dear Lana,
Thank you so much for taking time to leave a review - again!
We really appreciate you clarifying the rating and helping us understand how could we have improved!
Thank you once again and we hope to see you on Animetal soon! :)
Great variety in the store and quick…
Great variety in the store and quick delivery. Excellent communication A+
January 24, 2021
Reply from The Animetal
Dear Julian,
Thank you for taking time to leave a review and sharing your experience with us! We are so happy to hear such a positive feedback and extra thanks for mentioning communication, we are are here to answer all the queries 7 days a week :) We are looking forward to seeing you back on Animetal soon!
Fast delivery and quality figure
January 23, 2021
Reply from The Animetal
Dear Jack,
Thank you for taking time to leave a review! We are glad you are happy with the service and we are looking forward to welcoming you back on Animetal soon!
Fantastic service 5⭐
I'm so happy that I've found a great anime store in the UK with a customer service that went above and beyond for me and even offered me a quicker shipping fee to guarantee it before xmas and the online chat is very efficient.
January 13, 2021
Reply from The Animetal
Dear Amy,
thank you for your review. We here at Animetal are thrilled to hear such a positive feedback! We hope you love your items and we hope to see you online again soon :)
I am satisfied!
I am satisfied!
There where no problems and a really fast delivery as well. The product I brought was exactly what was shown on the side.
I can recommend buying there.
January 4, 2021
Reply from The Animetal
Dear Jade, thank you for your time writing a review and your recommendations! :)
Excellent service!
January 2, 2021
Reply from The Animetal
Thank you for taking time to leave a review and thank you for valuing our service :)
Reply from The Animetal
Dear Mouse White,
We are glad you are happy with your experience on Animetal. We are looking forward to seeing you Animetal again soon! :)
Figurine arrived well
Figurine arrived well, corresponds to my expectations. Extremely nice and available seller, I recommend!
December 22, 2020
Reply from The Animetal
Dear Robinson, thank you for your nice review and recommendations!
We are glad you are happy with our service and we hope to see you on Animetal again soon :)
Excellent as always
Had a few issues with purchasing but they were so fast to help over live chat (even before I'd emailed!). I've bought from The Animetal before and this time I am just as happy with my purchase :)
December 18, 2020
Reply from The Animetal
Thank you for taking time to leave a review and share your experience! We are glad we could sort out the issue right away and we hope to see you on Animetal again soon :)
Amazing Service!
Wow, Animetal are amazing! so very sweet, considerate and great to talk to! They aim to please and keep in constant contact if needed! Very pleased with them and now I am a loyal customer!
Thank you! X
December 15, 2020
Reply from The Animetal
Dear JesterBells,
Thank you so much for your amazing review! Always glad to be of help and have a chat :) See you on Animetal soon!
I CAN NOT GIVE A REVIEW AS I HAVE NOT…
POST OFFICE TOOK A LOT LONGER TO DELIVER THAN USUAL.IM SURE IT WILL BE A MUCH TREASURED PRESENT. PLEASE IGNORE MY PREVIOUS REMARKS.
December 8, 2020
Reply from The Animetal
Dear John,
Thank you so much for your positive review and for being understanding about the delays that post office is currently experiencing. We are always here to give advice or answer any questions in regards to your purchases should they arise. Please do not hesitate to contact us any time! We also hope it will be an enjoyable present!
Best regards and happy holidays,
Kami
Animetal
Reply from The Animetal
Dear Gabriel,
Thank you for taking time to share your experience with us! We are very happy to be able to tick all the boxes for a positive experience :) See you again on Animetal soon!
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