The Animetal Reviews 181

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

almost all the merch in the store are either ripoffs or overpriced, don't buy from them!! I tried returning some actions figures after realising they weren't the real ones and they denied all claims o... See more

Rated 1 out of 5 stars

ripoff !! everything is so overpriced and rediculous. next door, you can find things for half the price! ugly ai art instead of real packaging. this is insane for a store that claims to appreciate ani... See more

Rated 5 out of 5 stars

First thing I noticed was the displays in the front of the store! If you’re an anime fan, you can’t help but to be spellbound into walking in! Great music , incredible selection, super friendly and... See more

Company replied

Rated 1 out of 5 stars

Insane prices, price gauging on all products , staff follow you around the store which makes you feel like a thief, customer service is poor. Manager is a rude anime snob. Better off going to Forbidee... See more

Company details

  1. Hobbies & Crafts

Written by the company

Anime Figures and Statues for The Real Otaku!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Naruto (Hokage)

Package came very well wrapped with a piece of cardboard infront of the opening so it was well protected too.

August 21, 2020
Unprompted review
The Animetal logo

Reply from The Animetal

Dear James,

Thank you for taking time to leave a great review, it is highly appreciated! We hope to see you on our web site again soon :)

Rated 5 out of 5 stars

Fast, Quick & Efficient

Pretty good customer service in the chat box. Helpful and managed to give me the details on the location of the product. Speaking from experience, the shipping was quick to Europe (5 working days).

The product was packaged quite good, wrapped in think layers of bubble wrap. The durability prevent the product from getting broken during the shipping process. Would buy again from them!

August 12, 2020
Unprompted review
The Animetal logo

Reply from The Animetal

Dear Zeta,Thank you for giving us a chance ,we will make sure to make your experience wit us great every time :)

Rated 5 out of 5 stars

Great prices and customer service. 🙂

I’m relatively new to the anime scene and I’ve never ordered a figure before so I was a bit apprehensive because they’re a lot costlier than what I’m used to and I didn’t want to order a bootleg by mistake. I wanted something from Death Note and found The Animetal and was surprised at their selection as on other UK sites they don’t have many figures. I ordered a Misa figure and it came incredibly quick, protected to death in bubble wrap and with a free cute little Death Note badge set (thanks!). Great customer service, relatively cheap in comparison to other places and super quick delivery. I will definitely order from them again.

July 29, 2020
Unprompted review
The Animetal logo

Reply from The Animetal

Hi Sherri , we are super happy to hear you value our service and the extra items we sent out :)
Did you know that Jun Planning the company who made this figure went bankrupt many years ago :O And just before they did they have also created this amazing Ryuk statue with real fabric clothing and other details. So just you know that your figure is also rare and discontinued :)
Give us a shout when you need other rare items, we will shake the earth till its found!

Rated 5 out of 5 stars

Great website

Great customer service and received my figure promptly ! Many thanks, wouldn’t hesitate to order from again ^^

July 25, 2020
Unprompted review
The Animetal logo

Reply from The Animetal

Super happy you got the figure promptly
Here when you need your next Anime fix :D

Rated 5 out of 5 stars

Simply amazing

Simply amazing! Expensive? Not that much, the quality is simply great, not like bootleg crap you can get for 2 bucks, this is real good stuff, I'm going to look here if I'll ever need anything else of figure out merch kind

July 16, 2020
Unprompted review
The Animetal logo

Reply from The Animetal

Hi Massimo,
Thanks for a review! Great to hear you like the figure.
Massive Jojo fans here as well :)

Rated 5 out of 5 stars

Worick Arcangelo, very happy bean!

Very quick dispatch, my figure came packed very securely in it's original box, beautiful crafstmanship, official kotobukiya. Super happy and will always buy from animetal!

July 6, 2020
Unprompted review
The Animetal logo

Reply from The Animetal

Hi Mica,
You sure have a good taste :) was wondering who will pick up this rare figure
Thank you and enjoy
Alon

Rated 5 out of 5 stars

Good prices and great service!

In the middle of a pandemic, I had the brilliant idea to buy an Haikyuu figure. The Japanese postal service suspended delivery to my country, so I had to find an European shop. Long story short, I found exactly what I wanted, the item was very carefully packed, in the original box, and the shipping was very fast. They even included a cool cloth face mask, for free, and at a time when they were quite rare items!

July 1, 2020
Unprompted review
The Animetal logo

Reply from The Animetal

Hello Luca,
Thank you so much for the great review and appreciation of our service!
We love anime and such a review always gives us extra energy to thrive for more :)

Rated 5 out of 5 stars

Quality Anime Products

Another quality Anime product. The detail in the Black Butler figure of Ciel Phantomhive is exquisite! Yet again prompt delivery. The Animetal is definitely the go to company for Anime.

June 12, 2020
Unprompted review
The Animetal logo

Reply from The Animetal

It's great to hear you are happy with the figure and service! We promise
to try and secure more rare Black Butler figures soon :)

Rated 5 out of 5 stars

Excellent service

Excellent service, definitely added to the list of sites to buy from

June 10, 2020
Unprompted review
The Animetal logo

Reply from The Animetal

We are always trying to provide the best service possible, thank you so much for noticing! :)
Glad you found something you like and looking forward to surprising you with more great figures.

Rated 5 out of 5 stars

Theanimetal always makes me happy

Theanimetal always makes me happy, great top tier products, and amazing customer service.
I sent an email regarding a product which I was interested in, I got a surprisingly fast and informative response which led me down a path of new shows to watch.

June 3, 2020
Unprompted review
The Animetal logo

Reply from The Animetal

Thank you for being a loyal customer! Always happy to recommend a new anime to watch :)

Rated 3 out of 5 stars

Good quality but not good customer services

My item arrived in a good amount of time and was in a good condition but I had received no email confirming my payment or that the item was on it's way, leaving me thinking when it would arrive and if the site was trustworthy

May 16, 2020
Unprompted review
The Animetal logo

Reply from The Animetal

Dear Baerin,

I'm very sorry to hear about your experience with us, we always strive to make sure that each order is being treated personally and without hiccups.

I took the time to check what went wrong and this is what I found out:

In regards to the purchase:
You should have gotten an automated email confirming that your payment is being processed, though many times such e-mails end up in the spam/promotions folder.

In regards to the update and tracking number:
We wanted to make sure that you get the figure ASAP so the warehouse rushed it but they have not updated the details on your account.

We would like to assure you that we send all orders by signed and tracked delivery and
here is your tracking number : WM967630379GB which should have been sent out to you but unfortunatelly was not and we are really sorry about that.

We apologise for the inconvenience and that you felt let down by our customer service and would like to offer you a personalised voucher for your next purchase should you give us another chance which we really hope you will!

Kind regards
Kami
~Animetal

Rated 5 out of 5 stars

Rangiku miniature

Fast service and good price

April 21, 2020
Unprompted review
The Animetal logo

Reply from The Animetal

Thank you for taking time to leave a review! Hope to see you on Animetal again soon :)

Rated 5 out of 5 stars

Amazing!

Delivery is quick and has no issues. Customer support is very good and I really mean it.

December 4, 2019
Unprompted review
Rated 5 out of 5 stars

Good Honest seller

Great condition rare items, the owner is very knowledgeable about his stock and what he gets in. Honestly great guy to talk to and very much charges a fair price on all his goods as well as ensuring it being legit merchandise

November 5, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look