The Artificial Flower Shop Reviews 

3,903
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Ordered twice for my wedding. Both times artificial arrangements. Great contacy, excellent choice, good delivery time, fantastic prices and most importantly everything I have received has been of fa... See more

Rated 5 out of 5 stars

It's always difficult buying online, especially from somewhere you've never purchased from, you can't always be sure of what you'll receive. However, on this occasion I was more than happy with my pur... See more

Rated 4 out of 5 stars

Ordered 2 weeks ago - no confirmation email with tracking number, no telephone line available to phone - and no flowers - needed for a wedding on Saturday. I am not impressed. Thursday - arrived -... See more

Company replied

Rated 5 out of 5 stars

I looked at this site for weeks before eventually buying a eucalyptus stem. It is the best faux foliage I have ever bought. Utterly realistic, sage green, with a white powdery residue, just like real... See more

Company details

  1. Flower Market

Information provided by various external sources

The Artificial Flower Shop - the UK’s premier supplier of artificial, silk and foam flowers. There is nothing artificial about our customer service, from carefully selecting the best products for our customers right through to our fast and dependable delivery service. So for high quality, low prices and artificial flowers so realistic that even the bees are fooled, visit The Artificial Flower Shop!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.7

All reviews

(3,903)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

I received my artificial flowers and…

I received my artificial flowers and cut them down to size for my Dads' grave. The quality of the flowers are very high and they look and feel great. I purchased the lemon roses which look real. I also purchased the lemon carnations and am more than happy with both and will certainly be back for more. Highly recommended.

September 11, 2019
Unprompted review
Rated 5 out of 5 stars

The flowers are absolutely beautiful ❤️…

The flowers are absolutely beautiful ❤️ The box that they were delivered in was very crushed but thankfully the flowers were intact just a leaf had dropped off. I think it was the couriers fault that the package was damaged. I love the 💐 flowers 💐

September 8, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent value!

I was struggling to find some artificial flowers that matched my wedding colour scheme for the table centrepieces so was pleasantly surprised when I saw the selection on this website. I received my flowers yesterday and was so happy with the purchase. Excellent value for money, so realistic and the perfect colour!

September 6, 2019
Unprompted review
Rated 4 out of 5 stars

Ordered 2 weeks ago

Ordered 2 weeks ago - no confirmation email with tracking number, no telephone line available to phone - and no flowers - needed for a wedding on Saturday. I am not impressed.

Thursday - arrived - very beautiful flowers - I may have been a little hasty in my first review thoughts

September 4, 2019
Unprompted review
The Artificial Flower Shop logo

Reply from The Artificial Flower Shop

We received this order on Friday 30th August at 12.58pm. Our office closes at 1pm. The order was processed on Monday 2nd September and sent out for delivery via My Hermes. The parcel was promised to be delivered Wednesday 4th September for the second time. Delivery is quoted as two to four working days. Also the order was only placed five days ago. Your tracking number is 1929071252008383.

Rated 5 out of 5 stars

Excellent service

September 3, 2019
Unprompted review
The Artificial Flower Shop logo

Reply from The Artificial Flower Shop

Thank you for your review we appreciate your feed back.
However, the comment of ' Excellent service' does not correspond with the one star rating that you have given.

Rated 5 out of 5 stars

Arrived very quickly

Arrived very quickly. In time for the funeral. The colours matched the family flowers beautifully. Very pleased. Arrived in a weighted pot ready to be placed on the grave.

September 2, 2019
Unprompted review
Rated 3 out of 5 stars

I was looking for some red rose buds…

I was looking for some red rose buds for a display I was making. Ordered them from this online store and the ordering experience was flawless. However when they arrived they were poor quality and not what I wanted. Not really the fault of this shop as they were very cheap and you only get what you pay for. I should have paid more to get a better quality product. Just threw them in the bin, not worth using or sending back. It wouldn’t stop me from using this online store again though but I would not choose a product from the lower price points.

August 31, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

The lady called me up to notify me they were out of stock on a certain flower and kindly asked would I like to change for another style? I asked her to refund the money and when it becomes available again I will make my purchase. She was very understanding and processed my refund straight away. I received my refund the next day.
This is what amazing customer service is! I felt that she really cared about my needs.
Thank you so much for letting me know in advance to avoid any disappointment.
Would definitely recommend them to anyone.

August 29, 2019
Unprompted review

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