Theatre Tickets Direct Reviews 

Nandeep was incredibly helpful and has excellent customer service. We value this in a world with diminishing customer care standards. Thank you very much!

I needed to change my tickets in order to see one of closest friends play his understudy while we were in the country and Nandeep was fantastic. Despite Easter Sunday being in the middle, he managed to change my tickets!! His communication was quick and efficient.

AVOID!
would not change the date when I caught covid. One rude message received telling me to gift to family or friends! Then refusal to reply. Absolutely disgusted!
DO NOT USE THIS COMPANY. No telephone number either.

This company refused to offer extension of gift voucher after the lockdown and theatres being closed they have also disconnected the telephone probably to make it harder to contact regarding issues. Avoid under all costs unless you’re prepared to throw money away. They are also more expensive than buying from the theatre directly.

Nandeep responded so fast and was very helpful when we had to postpone our tip from Norway to London after the death of a near family member. Even though our Lion King tickets were not refundable or flexible, he exchanged them to a later date on short notice against an admin fee. Very positive experience, thank you!

I had regretfully made an error with my booking date for a show and believed that I potentially had lost £160 . However thanks to see great supportive work from Vyas Nandeep the position was quickly cleared up and the right birthday treat delivered. Well done theatre tickets direct

I had booked tickets for "Only Fools and Horses" for 23/03/22 With Theatre Tickets Direct but, unfortunately, my wife contracted and tested positive for Covid on 22/03. Despite the booking being non-refundable one of their advisors (Nandeep) helped by re-scheduling the tickets for a later date, with only an extra £14.00 admin fee to pay.
I can only say that Nandeep was extremely helpful, and I appreciate her endeavors to transfer the tickets to a later date. My wife and I really wanted to see the show, as we had been told it was very good, but were not in the position to pay another £150.00 to do so.
Thanks Nandeep.

Despite T&Cs saying tickets are not transferable, with a 10% admin fee they did move the tickets due to covid.
Nandeep was very helpful.

Our theatre voucher had expired (due to the covid lockdown) and Theatre Tickets Direct honoured them, even though they were out of date and purchased December 2019! I had help from Nandeep (customer services), who was quick to reply to my emails, polite and very helpful. I was really worried that we'd lost the vouchers, but thrilled they were happy to help reissue them with valid codes for the website. Great customer service.

Due to Corona, the play we wanted to see was cancelled several times. However, Nandeep Vyas has been great through the last 2 years with helping us getting extension to our tickets.
Now i have my tickets re-booked for 16th of July. I cannot wait to see "Dear Evan Hansen", thanks to NAndeep's excellent customer relationship skills.

As per some other reviewers, I was also refused any flexibility with vouchers that were unusable for 16 of the 24 months of its validity. Theatres were closed because of Covid and having had cancer during the pandemic and being extremeley clinically vulnerable I was unable to attend a theatre when they reopened. Nandeep and the company has retained money for a voucher given to me for my 60th birthday. Do not touch them with a barge pole.

Nandeep Vyas was very helpful with an issue of mine not having the paper vouchers anymore but only the email receipts. Thanks Nandeep :)
Sorry to see so many negative reviews on here, I only have positive things to say about my experience with TTD

Avoid this web site. I booked tickets to go see The book of dust for my partner's bday and according to the floor plan shown on their website, we were meant to be sitting grand circle1, in the middle. We ended up sitting right at the end-start of the row.
Awful view. I could see everything that was happening back stage, which was very distracting also lights kept on pointing at us from he back stage area. The play was good and yes, most of it happens in the middle. Unfortunately we could not see any back grounds and it just all looked like they were playing on a square and flat platform, and missed a lot of what was going on. Just to compare, I go to the theatre x2-3 every couple of months and last week I paid an extra £3(compared to these ticket prices)to see The Lion king(on a different website) and the seats were amazing... I knew where I was sitting when booking and trusted the website. I know I'm stretching it, and I am not comparing this lovely play to a West End show but don't get fooled by this website just because it costs few £ less then more popular web sites. Tickets were NOT advertised as restricted view tickets.

When I emailed to ask about an extension to my vouchers due to having breast cancer and because of all the lockdowns there was discretion or humanity involved, the reply was simply you had plenty of time to use them!
Was I going to go to the theatre being clinically vulnerable, NO! So we lost our chance to use our vouchers which had been a Christmas present.
Buyer, beware!

BEWARE OF THIS COMPANY AND BEFORE YOU EVEN CONSIDER USING THEM CHECK THEIR ONE STAR REVIEWS.

So, my Wife tried to book two tickets for Saturday Night Fever at the Peacock Thearte for the performance on the evening of the 20 February 2022.

Upon visiting their site she notice a block of three front row seats available so she proceeded to book two of the three seats available. She booked one of the two seats but when she tried to book the seat next to the one she had booked she found that system was not letting her do so.

Frustrated with this she when out of the booking system and refreshed her browser. Upon going back into the booking system she clicked on the first seat she had booked it and was not showing as available any longer. She then thought well that seat has now gone and successfully booked the other two remaining seats. She went to the secure checkout and paid for the tickets.

Within minutes of making the booking she received notification from her bank that Thearte Tickets Direct had debited the cost of all three tickets from her account.

She immediately emailed Thearte Tickets Direct advising them of the error within tens minutes of receiving the notification of debit from her bank.

She received a very abrupt email the next day from a Nandeep Vyas advising that it was now 'impossible' to issue a refund for the third ticket even though it was probably a glitch in their booking system.

We have perused the one star reviews here and would tend to agree with the consensus of opinion expressed therein that the customer service is appalling and that they are potentially scamming consumers.

We are consumer lawyers and we will not let this matter rest. We fully intend to drag the matter through the Small Claims Court for a princely sum of £35 to issue on these people, and have them explain their T&Cs to the court is well worth it, and we will publish the outcome here, win or lose.

We have also written to the Chief Executive of the Peacock Theatre outlining our dissapointment in the way in which this company represent the theatres who allow them to sell tickets for their shows on their behalf.

Hello,
I bought four tickets for Cyrano de Bergerac for tonight.
I have to cancel because one of our four is Covid contact. I would like to exchange the tickets but the only seats remaining are so expensive for this show that I would prefer exchange for another show. The vouchers were agreed until 1 pm. The answer of Theatre Tickets Direct is they cannot help. This is a pity because I am losing four tickets for nothing.

Yes, I am another appalled recipient of expired vouchers. Very rigid and inflexible approach to a request for a short extension on the theatre vouchers. The company appears to be blind to the circumstances of the last two years which has given avid theatre-goers relatively few occasions to safely visit the theatre and use the vouchers. I would NOT recommend this company. The company directors should be ashamed of how they are treating their customers.

I had a show cancelled over Christmas due to Covid. I received an email from Theatre Tickets Direct asking if I would like a refund or an exchange. I opted for a refund & literally received the money back within 48 hours! Great service!

Had tickets for pretty woman, my wife got covid 2 days before, absolutely no refund or movement of dates, very unreasonable

I am also another angry recipient of expired vouchers. Nandeeps reply showed a lack of respect, courtesy and understanding. Having told me I wasnt telling the truth I wonder what she was questioning. My parents death or my distress. Do not buy from theatre tickets direct.