Always really helpful and friendly, expecially a staff member called Lizzy, she's an absolute star! Wouldn't go anywhere else! They're always spot on with advice and welcoming!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lizzie was amazing. I was very stressed as I only like a particular flavour due to ocd. Lizzie helped by spending a lot of time out of her day offering loads of reassurance that she will help me find... See more
Company replied
Everyone is lovely here and super friendly. I went in unsure of something I wanted and lizzy was more than happy to go through her suggestions she took her time to help which I was grateful for. Extr... See more
Company replied
I made a bit of an error on my last order, and had a phone call from a lovely lady to check with me and sort the error out. Excellent service! Some places would have left me to discover this once th... See more
Company replied
Company details
Written by the company
With many years of experience, The Best E Cigarette offer an alternative to traditional tobacco cigarettes and aim to ensure you always feel you're in safe hands when you buy from our website. We listen and respond to our customers, and have a wealth of knowledge that has helped them to successfully make the change from tobacco products to electronic vaporisers.
Contact info
The Best E-Cigarette, 86 High Street, DE55 7BE, Alfreton, United Kingdom
- 01773687073
- best-e-cig@hotmail.co.uk
- www.thebestecigarette.co.uk
4.7
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Always a great service
Always a great service. An error in delivery was resolved super quickly. Also went out of their way to find the product I needed. Thankyou so much.
February 10, 2026
Reply from The Best E Cigarette
Thank you so much for your lovely feedback!
We’re really pleased we could resolve the delivery error quickly for you — and even happier that we were able to track down the product you needed. Going the extra mile for our customers is always our aim, so it’s wonderful to hear that it made a difference.
Your kind words and support mean a great deal to us. Thank you again, and we look forward to helping you in the future!
I made a bit of an error on my last…
I made a bit of an error on my last order, and had a phone call from a lovely lady to check with me and sort the error out. Excellent service! Some places would have left me to discover this once the order had arrived.
My order always arrives securely wrapped and the prices are reasonable.
February 4, 2026
Reply from The Best E Cigarette
Thank you so much for taking the time to share this. It really means a lot to us.
We’re so pleased we were able to catch the error and get everything sorted for you before your order was sent out. Providing that extra bit of care and attention is really important to us, so it’s wonderful to hear it made a difference.
It’s also great to know your orders arrive securely wrapped and that you’re happy with our prices. Your kind words and continued support are truly appreciated. We look forward to serving you again soon! 😊
Came quickly and as ordered
January 8, 2026
Reply from The Best E Cigarette
We’re so pleased to hear your order arrived quickly and exactly as expected. That’s exactly the kind of experience we aim to deliver every time!
We really appreciate you taking the time to share your thoughts and look forward to serving you again soon 😊
Reply from The Best E Cigarette
Thank you for your kind words! We're delighted to hear you find our ordering process easy and that your delivery arrived quickly. Your feedback truly means a lot to us!
Always exceptional service
Always exceptional service. Fast and efficient delivery with good communication thank you
November 25, 2025
Reply from The Best E Cigarette
Thank you so much for your kind words! We really appreciate your support and are glad you're happy with the service. delivery and communication. Looking forward to your next order! :)
Reply from The Best E Cigarette
Thank you so much! We're delighted to hear that and look forward to welcoming you back!
Reply from The Best E Cigarette
Thank you! We're really glad you were happy with our service
Been using best E Cig for a long time…
Been using best E Cig for a long time now and wouldn’t go anywhere else, helpful. Well mannered and good knowledge
The clue is in the name, BEST E cig.
I would and do recommend to anyone
November 19, 2025
Unprompted review
Reply from The Best E Cigarette
Thank you so much for your incredible review! We're honoured that you've trusted us for so long and wouldn't go anywhere else. Our team really appreciates your kind words about their knowledge and service. Your recommendations mean the world to us. Thank you for your continued support!
These guys are absolutely fantastic…
These guys are absolutely fantastic thay always get our order to us on time .
November 13, 2025
Reply from The Best E Cigarette
Thank you so much for your kind words! We're delighted to hear you've consistently received your orders on time. We truly appreciate your support and look forward to serving you again!
Great products
Great products, very helpful staff, efficient delivery
would highly recommend to anyone
November 10, 2025
Reply from The Best E Cigarette
Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed our products, found our staff helpful, and received your delivery efficiently. Your recommendation means a lot to us. We look forward to serving you again soon!
Everyone is lovely here and super…
Everyone is lovely here and super friendly. I went in unsure of something I wanted and lizzy was more than happy to go through her suggestions she took her time to help which I was grateful for. Extremely polite and welcoming!
November 15, 2025
Unprompted review
Reply from The Best E Cigarette
Thank you so much for your lovely review! We're delighted to hear you felt welcomed and supported during your visit. Lizzie will be thrilled to know her help made such a positive difference. We truly appreciate your kind words and look forward to seeing you again soon!
Great
Great stock of vape juice and gear conveniently placed in middle of Alfreton. Lizzy always providing cheerful and welcoming service 😊
September 9, 2025
Unprompted review
Reply from The Best E Cigarette
Thank you so much for the lovely review! We're really glad to hear you're happy with our range and that Lizzie's service made your visit even better!
Thanks again for your kind words and continued support. We really appreciate it!
Always really helpful and friendly
Always really helpful and friendly, expecially a staff member called Lizzy, she's an absolute star! Wouldn't go anywhere else! They're always spot on with advice and welcoming!
November 7, 2025
Unprompted review
Reply from The Best E Cigarette
Thank you so much for your amazing review! We're thrilled to hear you always have a great experience with us, and we'll be sure to pass your lovely words on to Lizzie. She'll be over the moon!
We really appreciate your continued support and can't wait to see you again soon!
Lizzie was amazing
Lizzie was amazing. I was very stressed as I only like a particular flavour due to ocd. Lizzie helped by spending a lot of time out of her day offering loads of reassurance that she will help me find a flavour. After a consultation and listening to my needs and likes, Lizzie had managed to find the perfect flavour on first try. Have never changed flavour or gone anywhere else since then. Because of her understanding and kindness, I refuse to go anywhere else.
November 7, 2025
Unprompted review
Reply from The Best E Cigarette
Thank you so much for sharing such a kind and heartfelt review. We're so glad Lizzie was able to help you find the perfect flavour and make your experience such a positive one. She truly goes above and beyond for our customers, and your words will mean a lot to her.
We really appreciate your continued support and loyalty; it means the world to us.
The customer service in here is…
The customer service in here is absolutely amazing!
Abi and Lizzy are so lovely! They are great at advising and helping at which juices to try
10/10 go to these girls!
November 7, 2025
Unprompted review
Reply from The Best E Cigarette
Thank you so much for the amazing review! We're so happy to hear Abi and Lizzie looked after you. They'll be thrilled to know their advice helped you find some great juices!
We really appreciate your kind words and support!
Exceptional service
Great service, Great advice as always
Lizzie is exceptional with customer care always bubbly and fun!
Would always recommend this establishment!
November 7, 2025
Unprompted review
Reply from The Best E Cigarette
Thank you so much for your lovely review! We're delighted to hear you always receive great service and advice, and we couldn't agree more. Lizzie is exceptional!
We really appreciate your recommendation and continued support; it means a lot to us.
Excellent advice and help on chat line
Excellent advice and help on chat line. Helped me make decision. Clear, relevant advice. Thanks for your patience.
October 30, 2025
Reply from The Best E Cigarette
Thank you so much for your lovely feedback! We're really glad to hear Millie was able to help you make the right decision and that her advice was clear and helpful.
We truly appreciate you taking the time to share your experience. Thank you for your kind words and support!
Excellent service lizzie was a great…
Excellent service liz and abbie was a great help 10 out 10
November 7, 2025
Unprompted review
Reply from The Best E Cigarette
Thank you so much for the great review! We're so glad to hear Lizzie and Abi were such a help; they'll be so happy to hear your kind words.
We really appreciate your support and the 10/10 rating!
Reply from The Best E Cigarette
Thank you for your kind words! We really appreciate your support and are so glad to hear you're always happy with our service.
Reply from The Best E Cigarette
We’re really sorry to hear you received the wrong strength. That’s not the experience we want for our customers.
Please reach out to our team on support@thebestecigarette.info so we can get this corrected and send the 6 mg product you originally ordered as quickly as possible. Thank you for bringing this to our attention.
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