Always really helpful and friendly, expecially a staff member called Lizzy, she's an absolute star! Wouldn't go anywhere else! They're always spot on with advice and welcoming!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lizzie was amazing. I was very stressed as I only like a particular flavour due to ocd. Lizzie helped by spending a lot of time out of her day offering loads of reassurance that she will help me find... See more
Company replied
Everyone is lovely here and super friendly. I went in unsure of something I wanted and lizzy was more than happy to go through her suggestions she took her time to help which I was grateful for. Extr... See more
Company replied
I made a bit of an error on my last order, and had a phone call from a lovely lady to check with me and sort the error out. Excellent service! Some places would have left me to discover this once th... See more
Company replied
Company details
Written by the company
With many years of experience, The Best E Cigarette offer an alternative to traditional tobacco cigarettes and aim to ensure you always feel you're in safe hands when you buy from our website. We listen and respond to our customers, and have a wealth of knowledge that has helped them to successfully make the change from tobacco products to electronic vaporisers.
Contact info
The Best E-Cigarette, 86 High Street, DE55 7BE, Alfreton, United Kingdom
- 01773687073
- best-e-cig@hotmail.co.uk
- www.thebestecigarette.co.uk
4.7
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from The Best E Cigarette
Thank you for your feedback! We're glad to hear you found the ordering process easy and that your products arrived on time. We appreciate your support and look forward to your next order!
Always very quick delivery
Always very quick delivery, first class service, wide choice of products, and great value. Thank you I don't need any other provider to go to, when the service is this good.xxx
May 3, 2025
Reply from The Best E Cigarette
Thank you so much for your kind words and continued support! We're delighted to hear you're happy with our quick delivery, service, and product range. Knowing you don't feel the need to go anywhere else truly means the world to us. We'll keep doing our best to maintain the high standards you've come to expect. :)
Satisfied customer
I have been dealing with this company for over 10 years, I would have no reservation in recommending them.
April 28, 2025
Reply from The Best E Cigarette
Thank you so much for your continued support over the past 10 years! We truly value your loyalty and are grateful for your recommendation. It's always a goal to provide excellent service and quality products, and we're thrilled to know you've been satisfied throughout the years. Looking forward to serving you for many more years to come!
The BEST of the best!
Today I saw my very first order with The Best E Cigarette was made in 2016! 8 years ago! Over this period they have only been superb, always helpful and deliveries are prompt & in time. Outstanding service, thank you very much!
October 10, 2024
Unprompted review
Reply from The Best E Cigarette
Hi Louis,
Thank you so much for your kind words and for being a loyal customer for the past 8 years! We truly appreciate your support and are thrilled to hear that you've had such a positive experience with us. It's customers like you that motivate us to keep providing outstanding service. We're always here to help, and we look forward to serving you for many more years to come! Keep an eye on your Email inbox to celebrate your 8 years we have sent you a discount code for your next order!
Thank you again!
Zoe
The best of the best
The best of the best in the vaping industry, excellent and knowledgeable team who are always helpful, insightful and always willing to go the extra mile to help anyone who walks through there door. a wide range of products to cater to all aspects of vaping, from beginners kits to more advanced kits and a fantastic selection of juices with great deals as well from 2 for £15 on shortfills to there 5 for £10 on there Geeky Elf and Riot Salts! If you are looking to either get into vaping or just looking for your next juice, give these guys a go!
October 5, 2024
Unprompted review
Reply from The Best E Cigarette
Hi Callum,
Thank you so much for your amazing review! We’re thrilled to hear that you’ve had such a positive experience with our team and product range. It's our goal to provide helpful and knowledgeable service to everyone who walks through our doors, and we're so glad it shows! Whether you're a beginner or an advanced vaper, we’re always here to help find the perfect setup or your next favourite juice.
Thanks again for your kind words and continued support. We look forward to serving you again soon!
Zoe
What is says, best ecig shop!!
Been using this shop since it opened. Always lovely helpful staff and a large choice of products
June 6, 2024
Unprompted review
Reply from The Best E Cigarette
Hi Ruth,
Thank you so much for your fantastic feedback! We're thrilled to hear that you've been with us since the beginning and that you've had such a positive experience with our staff and product selection. It's always a pleasure to serve customers like you, and we’re committed to keeping up the quality of service you’ve come to expect. Thanks again for your continued support!
Zoe
Emailed them as i was looking for a…
Emailed them as i was looking for a very specific pod for my vape that i couldn’t find anywhere! They managed to find it for me and kept in communication the whole time. They sent it quickly and it was delivered quickly too. Can’t express how good the service was!
March 11, 2024
Unprompted review
Reply from The Best E Cigarette
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that we were able to help you find the specific pod you were looking for and that our communication and delivery met your expectations. Providing excellent service is always our top priority, and it's incredibly rewarding to know that we were able to make your experience a positive one. If you ever need anything else in the future, don't hesitate to reach out. We're here to help!
If Carlsberg did Vape Shops
I have my juices delivered and they are always on time. They tend to have more variety than other shops and are more than often cheaper with great deals on multiple orders.
July 1, 2023
Unprompted review
5 stars all round
Friendly, knowledgeable staff who take their time with you. You can tell they care about making sure you go away with the right thing for you, rather than just wanting to sell you whatever they can. Great products, fantastic prices (especially on short fills), and plenty of choice. Really can’t fault them!
July 9, 2023
Unprompted review
5 Star Company
Offering a fantastic range of ecig products at very competitive prices. Items are dispatched super quick and well packed Customer service is also exceptional, they really care about their customers. Thank you Beth for all your help.
July 3, 2023
Unprompted review
Reply from The Best E Cigarette
Thank you so much for taking the time to write such a wonderful review! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us.
At The best e-cigarette, we strive to offer a fantastic range of e cig products at competitive prices, and we're delighted that you found our selection appealing. We take great pride in ensuring that our items are dispatched quickly and packaged securely to ensure they arrive in excellent condition.
Moreover, we are particularly pleased to hear that our customer service exceeded your expectations. Our team is dedicated to providing exceptional service, and it warms our hearts to know that Beth was able to assist you and provide the support you needed.
Once again, thank you for choosing The best e-cigarette and for sharing your positive experience with us. We sincerely appreciate your support, and we look forward to serving you again in the future.
Best Regards
The TBEC team!
Fantastic staff always very helpful and…
Fantastic staff always very helpful and great choice of products!
October 2, 2022
Unprompted review
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