Easy to place an order, great communication shipped with full tracking ...did not arrive within 2 or 3 days but that was Royal Mail not Big Kitchen..will definitely order again..
The Big Kitchen Centre
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See what reviewers are saying
Bought via Amazon Shun Multi Purpose Shears. The seller - "Big Kitchen" says made in Japan. Inside the blades, not visible when shears are closed-says China! Obviously they are chip counterfeited sh... See more
The order process was straight forward and the goods were delivered in good condition. Prices were very good. The reason for 4 star and not five is the delivery system needs improving since 36 hours... See more
I recently ordered two 12 piece dinner services from The Big Kitchen as they offered the best price online. The dinner services arrived within the advertised timeframe. The boxes were extremely well... See more
Company details
Information provided by various external sources
Guaranteed, the best prices for kitchen appliances nationwide. Specialist CDA - Baumatic supplier.
Contact info
unit 3 , sr4 6su, sunderland, United Kingdom
- 0191 5102776
- mail@thebigkitchencentre.com
- www.thebigkitchencentre.com
Good communication and fast dispatch
I was looking for a good quality hob to replace my existing one that I had broken but they all seemed to be very expensive , I came across the big kitchen centre as I was browsing and they had the hob I wanted at the cheapest price I could find . Their communication emails were very good , I felt like I knew exactly the progress of my order and when it would be dispatched - even the delivery driver was helpful and polite . I will go back to this company if I need kitchen equipment in the future .
Brilliant service
Ordered a built in oven fantastic value and its a pleasure doing my cooking now
fantastic prices and service
ordered an oven hob and hood package. Fantastic price! Fantastic quality! Didn't have the oven I ordered, but was offered an upgrade at no extra cost to me. Delivered within 36 hours from dispatch date! Perfect! Exactly as it says on the website! Have just ordered my sink and tap package today! Well done the big kitchen centre! Will definitely recommend to friends and family!
Good Service and price
Ordered an oven and hob which was stated as in stock. Received an Email after almost a week informing me that the oven was not available, however I was offered a free oven upgrade. Once accepted the oven and hob arrived within a couple of days. They were well packaged and delivered on the day stated. The price was the best around and even better with an upgraded oven. Things go wrong in life and its how companies deal with these problems that make us return as customers. I have no problems with using this company again nor recommending them to others.
Excellent Service
Purchased a cooker hood on the Sunday. Called the company on the Monday to arrange delivery with a very friendly and helpful member of staff. The item was great value for money and arrived in excellent condition on the date arranged. I have already recommended this company to family members.
Great Price !
Bought a electric oven/gas hob from these guys..Only gripe being delivery.. purchased Sunday delivered Thursday after quoting "in stock, next working day delivery" = Tuesday ? I would defo use this company again though because of the price
Fast Delivery Excellent Price
The built in microwave looks good in my kitchen. The detail on the website for fitting was true to size so that it fitted perfectly
So far delighted with products and price
Ordered cooker, hob, extractor fan, sink and taps. All arrived ok. Very pleased with the brand names at the price we paid. Free delivery a bonus too.
Although we have yet to fit the items as the new kitchen is being fitted next week, at the moment I am very pleased with the service. Fingeres crossed they will work when fitted.
Great prices, great items available, shocking after sales service.
Waited longer than most seem to, had four emails stating delivery date, waited all day and heard nothing. after many attempts to contact them about it, i am offered no compensation for the days wages they cost me, nor did the delivery driver contact me to say it wasn't going to be delivered. all in all, a severe lack of communication between the seller and the buyer straight after you pay for your items! won't be using this company again no matter how cheap they are as it cost me almost double to accommodate their vague delivery times. not impressed and not a happy customer.
excellent all round service
i rang to query a couple of things & was given the answer immediately
placed my order online no problem
was given my dispatch notice quickly
when i queried when was the delivery i was responded to quickly
very effiecient
would definately recommend
Good price and promt delivery
Good price !
Just what I needed!
prompt delivery!!
Well satisfied!!
Good Price, Delivery driver very helpful. Big Kitchen were a day late in delivering
I chose Big KItchen due to the price and variety of products available.
I chose a date for delivery that was convenient to my builders, as we were having a new kitchen fitted.
I emailed to ask what the ETA was, to which I received a reply to say the order had got lost in the system, and there would be no delivery!
After putting my foot down, they eventually agreed to call the courier back so that it would be delivered the next day, which is was.
The products were spot on and the delivery driver was very helpful.
I would recommend this company, however I would call a couple of daya before to make sure that delivery happens on time
Best price on the web
We have just fitted a four zone ceramic hob purchased from The Big Kitchen Centre. Not only was it the best price I could find on the web, but it also came with free delivery. Delivery time wasn't the fastest I have experienced, but it was over the New Year period which could account for the slight delay. We were out when it arrived, but it was dropped to a nearby post office for collection, which made things very simple. All in all a great experience and wouldn't hesitate to recommend The Big Kitchen Centre to anyone.
Excellant company.
Purchased a hob and oven, couldnt believe the hassle free service from ordering online right through to delivery. Will definately be using this company again and recommending them to friends.
Delivery very quick arrived in one piece top marks
Just installed unit a micro wave combi. Looks very good I hope that it works as well as it looks. External and internal finishes are very good. Price also good compared to main manufactures, about half the price if you can find a spec near this unit. No trouble using the companies web purchase site. This being day one I hope that I do not have to write another review to the contary.
Great Company - Unless you require a refund
I ordered a sink which was delivered within a few days but unfortunately I needed to return the sink because the underside of the left hand drainer was not flat but pyramid shaped. I telephoned the kitchen centre and paid for a courier to come and collect the sink to return which they did on the 27th October. I am still waiting for my refund despite speaking to customer services twice and several emails.
Excellent Value for money
I ordered a sink and taps package which was far cheaper than anywhere else I tried by miles. Delivered within a couple of days had emails to keep me informed of the progress all delivered well packaged as promised. I have recommended to a friend who will also be using The Big Kitchen as will I when require more appliances.
Thank you again
Great range of quality products at a great price
We chose to call and see the showroom at Pallion and were impressed by the friendly and honest approach, The range of kitchen appliances is very comprehensive and this great local company is highly recommended. We purchased a kitchen extractor hood at a great price and would certainly do business again .
Very good company, only delivery driver let them down
Ordered a microwave from The Big Kitchen and totally smooth transaction and communication. Excellent product, I would not hesitate to use them again, but the delivery driver was NOT helpful. My husband has COPD and asked for help but the driver was all health and safety!! We have had other items delivered when the driver could not do enough for us, but hey ho that's how it goes. Angie Lloyd.
Great to deal with
Ordered the cooker extractor fan one night and it arrived well wrapped the next day . No problems no hassle and great service ... What more can you ask from a company ......
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