Book People Reviews 

Ordered £37 of items 7th March. Stated 3 weeks delivery. No further communication and no response to emails. Certainly no delivery.

I understand the administrators have taken over so it would be professional and supportive to the staff for them to advise exactly what is going on. If deliveries are never going to materialise, just say. It’s immoral to have continued to accept orders and people’s money and issue no correspondence except marketing emails. Administrators please provide an update to customers

I ordered £65 worth of goods on 28th Feb. At that point they said delivery within 3 weeks. It then became 4 weeks, then 7. All update emails apologising for the delay stated that delivery was guaranteed. It has now been over 7 weeks and still nothing has arrived. I have emailed twice with no response and spent an hour on hold to their customer service line, with no answer. Looks like I have lost my money.

Placed my order on 1/3/20, confirmation email says delivery within 14 working days due to amount of orders. After that time, I called them up and got told "oh sorry didn't you know its now 4 weeks for orders to arrive?" Waited the 4 weeks, still nothing. Couldn't get through on the phone but finally got a reply to a Facebook message that said "sorry delivery is now GUARANTEED within 7 weeks, you will DEFINITELY get it by 7 weeks". Its now been those 7 weeks, theyve removed the Facebook message option, won't answer the phone, havent answered emails, and have removed accounts on the site so I can't even check there! But they're happy to send me 2 promo emails a day with all their offers in! Such a good company years ago, what happened?

I placed an order on 27th February and was despairing of receiving it until I phoned the Company a week ago. A very pleasant, helpful gentleman assured me that all orders would be fulfilled and I would definitely receive it the following week. I am very pleased to say that it finally arrived today, after 7 weeks. The Book People has always been an excellent firm to deal with and, even though they are all losing their jobs, they are making a big effort to honour all orders. I wish every one of these workers the very best of luck in finding new employment - God bless you all.

I made an order of £60 worth of stuff on the 12th of March had an email saying order was placed and took the money but still not received anything. I think the worst of it is, is closing the account so you can't even check that the order is still there. I didn't make a copy of the order reference so don't feel like I can phone and have no reply to any emails sent. Just don't know what to do.

A bit of an up update. I phoned them today, I didn't need my order reference just first line of address and postcode. They confirmed everything was still going through but as they are still processing orders from February there's no way of them telling me when it will turn up. Which is fair enough in my opinion. I'm not in a major rush just wanted to know it was still coming and it has gave me a little bit of hope.
So if your worried I would recommend phoning and checking on it that way. I was waiting less the 5 minutes to get though to them and they were really nice about everything.
I still feel they should of kept people's accounts open so we could just check things ourselves as I don't think I would be as worried if I could have done that. But yeah, maybe a little bit of hope in it all

Am very upset have been a customer for over 6 years placed an order on 4th March the money was taken from my account I phoned 3 weeks ago and was told my order was in the warehouse am still waiting and can’t get to speak to anyone bad ,bad,bad, am very disappointed Dorothy Clarke

Would give no stars if I could!!
I placed my order on 28/2 order was confirmed and was told 7-14days delivery money was taken from my account on 29/2.I’ve email asking if I’ll receive my order and after 2weeks finally got an email back saying all orders will be dispatched.
6weeks on still no delivery..Definitely worst company I’ve used

Thank you so much for sending my order. I placed my order on the 26th of February and I received it today. This people are amazing. Even they went into administration they are still fulfilling all existing orders. God bless you.

I ordered books on 10 March, only half of them arrived and when I opened my account I saw the other half was promised to arrive in 4 weeks which was not the case when I placed my order.

The 6th week just started now and the books I paid £9 for are still nowhere but last week I found a £0.01 refund on my bank account. I don't understand why. If they can't deliver they should refund the full amount with informing me about the cancellation of my order from their side.

First of all I understand that now it's hard to deliver the orders, but I can't understand why it has not been delivered with the first shipment or within the 2 weeks between the date my order has been placed and the school closure date. 4-7 weeks delivery time, ridiculous!

Emails are not answered , I can't access my account and their webshop is closed which makes it seem even more suspicious.

Great thanks to the warehouse workers if they are working on the fulfillment still!

If i can i will give 0, they are closing down but sending leaflets from where i tricked myself to order;
In the beginning nobody said i have to wait 4 weeks-i would’ve ordered if i knew!
Emails are not answered!
called so many times -first been told 4
weeks -my daughter’s birthday passed and long gone and no gifts and im in self isolation-so lovely birthday-thanks !!! then 5 th week-nothing
6week been told will dispatch this week -will come next week nothing!!!!! And they told me today now to stop calling will be another 10days atleast!

Used BP few times in the past without issue. Placed an order on Feb 23rd, at the time there was no indication on their website that they had gone into administration (I only found out weeks later) or that there was a long wait for delivery.
After a few weeks of waiting I checked online and my order was still processing, it was then I noticed a 4 week wait on delivery was being shown. So I carried on waiting, still no updates or sign of my parcel. After 5 weeks I called to be told I would get it the following week, nothing arrived. I left it another week and got told they would chase it up as I should have had it now as it was approaching 7weeks and an order from February should have been sent out. I appreciate they're busy and the current situation wont help, but I cannot understand how an order can take months to get delivered (if it ever gets delivered at all). I think I'm going to have to call my credit card and get the payment returned.

Placed an order in 29th Feb,was told upto 2 weeks at that time,I ordered well in advance for a 6 year olds birthday,it has now been 6 weeks,must have called them at least ten times and emailed,never once got a reply to an email,each occasion I called was told should be soon,books are on a high shelf etc,clearing bottom shelf first,have been more than patient but now birthday has passed and still no order. Had an email 3 days ago from book people saying items dispatched and should recieve tracking within 24hrs but no tracking number to trace it and the courier Hermes say they have not received parcel so looks like been ripped off,hopefully can get money back through PayPal. I know they have gone bust but a little honesty would have been nice,not constant lies about order arriving soon,just a warning to anyone who placed an order,they may say an order has been dispatched but you won't get anything.
So an update,order did arrive eventually on 14/4/20. A little too late for niece's birthdays,all ok except paint unusable on one item but was just glad to finally get it.

I’ve enjoyed all my purchases be it on line or bought from work. The thing I will treasure the most is my nativity advent calendar of 25 mini books. Used every year. This viruses has destroyed a lot of businesses.

I ordered my order on the 29th February. I have tried a few times to email but not had a response. I am holding out hope from some of the other reviews that I will still get it as it was a large order!
Just wish the communication could be better.

I am still waiting for an order placed 6 March but am still hopeful. It's such a shame that the company has closed as I have been using them for many many years and absolutely loved the range and the low prices they offered.
More recently have been using them for my grandchild's books and they have been perfect so very, very sad to see them go. Still 5 stars even though the delivery wait is very long...

Placed an order on the 2nd March for 36 books, received them today!
I had called the Book People a couple of times for updates and was very impressed with how my calls were handled. Thank you to all the staff at The Book People!

Terrible experience. I ordered in February and had all but given up on my large order arriving, until over a month later finally some boxes did start showing up. I wouldn’t have minded, given that they had at that point gone into administration, if there had been honesty about what was happening. Instead, most messages posted to their social media accounts, relating to missing orders, mysteriously ‘disappeared’ at the same time that customers were being bombarded with advertisements trying to persuade more orders to be placed (when clearly things were out of hand already!). Upon ordering there were also still promises of a short delivery time, which turned out to be nothing but lies.

Although grateful that most of my order did eventually arrive, there were still some missing items. These were completely missed off of the invoice accompanying the deliveries and no refund or communication was made about them. It seems like it’s hoped that customers won’t notice if some of their order is missing. I’ve not received any reply to my queries and don’t see why I should spend a fortune constantly trying to phone and get through to someone from customer services (it is not cheap to ring them!).

I appreciate the company found themselves in difficult circumstances, and do not at all blame the poor workers who do remain (and who are no doubt rushed off their feet trying to deal with remaining orders) but equally, taking people’s money without providing goods in return is nothing short of theft. Shame on those in charge for handling this situation so poorly.

If u have ordered and it’s been a few weeks just hang in there because they do fulfill orders and honestly it’s worth the wait considering the prices you pay. I placed 4 large orders and received my 3rd one today (been waiting 6 weeks) & now I can’t wait for my last order. Bargain prices that are so worth it. Thank u book people

Was worried I would not get my order and the good reviews were fake but received it today. Order made 29th February. Apart from the wait I am very happy with purchase.

Still waiting for an order I placed on the 29th Feb. When I purchased my order I was told 10/14 working days. I have emailed 3 times and had no response. I have called 3 times and each time I get fobbed off that I'm next in line. I can't view my order as they have shut the website down!
Really terrible customer service and there is no update for customers on where their order is or a time frame on when it will arrive! I have 4 children's birthday presents in my order that will all be late! Waste of time.