The Brief Reviews 

182
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

The app is terrible!! The designs that you make often export looking differently, and it's been an ongoing issue since the app was named Creatopy. Exporting issues seem to have gotten worse, from de... See more

Rated 2 out of 5 stars

The base product just gets worse and worse. there are bugs from years ago that still occur, the template resizing barely works. I have to download GIFs 3 or 4 times to get them to actually downloa... See more

Company replied

Rated 3 out of 5 stars

I'm not happy with creatopy, when delivering ads to my business partners in Europe and Asia, I am constantly having to adjust the html file manually in order to meet google ads standards. that is to... See more

Company replied

Rated 5 out of 5 stars

You can create banner ads from scratch (JPG, PNG, GIF, Flash and HTML5). They also have a platform for creating and managing ad campaigns without going to Google, Facebook and others. You can create b... See more

Company details

  1. Software Company
  2. Online Marketing Agency

Written by the company

The Brief is an AI-powered marketing platform and creative sidekick that helps brands create, launch, and optimize digital campaigns at scale. Today’s marketing teams are under constant pressure to deliver more personalized ads, keep up with performance data, and launch faster across multiple channels. The Brief makes that possible by combining AI-driven creative automation with a continuous optimization loop, so every campaign becomes smarter and more effective over time. At the heart of The Brief are four intelligent agents that collaborate like an extension of your team: The Create Agent generates on-brand ad variations and personalized assets in minutes, ensuring consistency across formats and platforms. The Inspire Agent delivers fresh ideas, creative trends, and insights that keep campaigns relevant and competitive. The Launch Agent seamlessly publishes ads across social media, display, and programmatic channels, saving hours of manual work. The Optimize Agent tracks campaign performance in real time, surfaces actionable insights, and feeds them back into the creative process. This closed-loop system of creation and optimization transforms data into direction, helping teams refine targeting, scale content production, and continuously improve campaign results. By eliminating repetitive design tasks and providing actionable performance insights, The Brief empowers marketers to focus on strategy, storytelling, and growth. With industry benchmarks like the U.S. display ad clickthrough rate averaging less than 1%, brands need an edge to break through the noise. The Brief gives marketers that advantage by ensuring every campaign learns, adapts, and performs better than the last. Whether you’re running social ads, programmatic campaigns, or display advertising, The Brief streamlines the process from start to finish—making it the go-to AI marketing platform for creative teams that want speed, scalability, and smarter results.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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2.7

All reviews

(182)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love bannersnack

I love bannersnack!
I've been using banner snack for more than 3 years and I love it, we can come up with new creative ideas and apply them right away in different sizes.

September 12, 2019
Rated 4 out of 5 stars

like

like, need more image and graphic manipulation tools

September 12, 2019
The Brief logo

Reply from The Brief

Hi Mark,

We’re glad and thankful that you’ve taken some of your time to leave a review along with feedback! We appreciate every bit of advice and we take all of the suggestions provided by our customers, very seriously. I can see how this can bring benefits to the platform reason for which we are constantly updating our libraries and adding new features to the app some of which requested by our customers. If there is something that you would like to see on Bannersnack, you can submit a request through our built in form, or drop us a message through our built-in chat and we’ll make sure to send it for review!

Rated 5 out of 5 stars

Awesome platform

Awesome platform, flexible, all the file types to save, PNG, JPG, HTML5, MOV, GIF .... great editing features and the copy / paste is invaluable

September 12, 2019
The Brief logo

Reply from The Brief

Hi Douglas,

We’re grateful that you’ve taken the time to post a review of our platform along with positive feedback. It’s a true delight for us to see that our users are enjoying the features that Bannersnack has to offer and taking advantage of all the design benefits that come along with them. We are currently working on multiple features that will extend Bannersnack’s reach over the industry allowing our customers to create more designs and save more time, so stay tuned for future updates!

Rated 5 out of 5 stars

BannerSnack spared me the pain of…

BannerSnack spared me the pain of having to learn a fancy graphics program when I was started a community newspaper. I needed to create ads to post to the website. BannerSnack is what I used. In one night, I understood how to use this online service.

September 12, 2019
The Brief logo

Reply from The Brief

Hi Ricardo,

We’d like to thank you for your kind and uplifting words! The experience of our customers is a top priority for us so every successful story means a great deal for the efforts that our team is putting into making Bannersnack easy to use and user friendly. We are thrilled to see that our platform has managed to reduce your workflow and solve a problem that you were facing in an effortless fashion! More is yet to come in terms of features so stay with us if you want to learn more about making banners, the easy way.

Rated 5 out of 5 stars

5 star +

5 stars +. The perfect tool.

September 12, 2019
The Brief logo

Reply from The Brief

Hi Claudiu,

Thank you for taking the time to rate our platform! We appreciate the thoughtfulness and we are more than glad to see that you are enjoying Bannersnack and that it fits your design needs! We hope to have you around in the future as we pull out more features, improving functionality and expanding capabilities.
Stay tuned!

Rated 5 out of 5 stars

Great software...definitely worth the…

Great software...definitely worth the money!

September 12, 2019
The Brief logo

Reply from The Brief

Hello Bohn,

We appreciate the positive feedback and we thank you for taking the time to post a review of our design platform. It’s good to see that we are bringing fair value to what Bannersnack has to offer in terms of design capabilities and we hope to have you around as we pull out new features and updates in the months to come. We have big plans for this year and we expect to see you around as they go live so that you can share your experiences, and help us grow to the next level.

Rated 4 out of 5 stars

Image quality can sometimes be an…

Image quality can sometimes be an issue. though we save images at 100%. Any hints appreciated!

September 12, 2019
The Brief logo

Reply from The Brief

Hello Michael,

Thank you for taking out of your time to post a review. I’m sorry to hear that you’ve been facing difficulties with your image quality. The solution might differ depending on what is the actual cause for the quality loss. Our quality bar only adjusts JPG imported images and does not affect PNG’s that would be a good place to start. Also, using images with a resolution closer to that of your design can also benefit as our back-end applies compression based on size and resolution meaning that it will be more aggressive on larger images. If these steps do not resolve your issues, please do not hesitate to contact us through our built in chat and one of our representatives will perform a thorough analysis on your banner to identify the root cause.

Rated 5 out of 5 stars

I love how Bannersnack is constantly…

I love how Bannersnack is constantly upgrading their offerings. I'm also impressed with how easy it is to use!

September 12, 2019
The Brief logo

Reply from The Brief

Hello CA,

We’re more than glad to see that you are enjoying our design platform and that you are making the most out of what it has to offer. We think it’s important to keep up with the industry and get ahead with features and technology to expand the design capabilities that Bannersnack can offer to our customers. Every suggestion is taken into consideration and well accounted for, this being one of the main reasons most of our features are coming from feedback related sources. We hope you will decide to stick with us on our journey as we continue to develop new solutions for an ever-changing industry in order to make your job more effective.

Rated 5 out of 5 stars

Bannersnack is Wonderful!

Bannersnack has made my job as a digital sales manager so much easier. I really value this as one of the best tools while helping my digital clients.

September 12, 2019
The Brief logo

Reply from The Brief

Hello Marion,

We are highly grateful that you’ve taken out of your precious time to leave feedback about our design platform, and we are delighted to see that it brings great value to the day-to-day activities in your workplace. Creating a fast-paced and user friendly design environment was our main goal when we started with Bannersnack, so it feels good to see that we have managed to do just that! Updates are coming in the near future that will provide our customers with even more tools and features to further broaden their creative concepts allowing more freedom in the manipulation of assets and content within the platform, so stay tuned for upcoming releases!

Rated 5 out of 5 stars

the best banner app

September 12, 2019
The Brief logo

Reply from The Brief

Hi Alberto,

We are happy to see that you’ve had a positive experience with Bannersnack and that our platform meets your design needs in terms of capabilities and features. However, should you ever be facing difficulties, remember that you can always get into contact with our customer support team and one of our representatives will assist you with any queries or issues that you might have related to Bannersnack.
Thank you!

Rated 5 out of 5 stars

Streamline your display

Bannersnack has given my team the power tools they need to design, animate and publish html5 banners. This has allowed each creative more control over the development process and allowed them to create multiple banners quickly and easily.

September 12, 2019
Unprompted review
The Brief logo

Reply from The Brief

Hello Jonathan,

We’re happy to hear that our design platform has been a tremendous help to your company in reducing your work time while offering you more control over your day-to-day design requests.
It is truly a delight to see that we have managed to bring Bannersnack to where it stands today and provide a professional service for a professional industry, while maintaining the user interface’s complexity to a minimum. In the months to come, more updates will be released with even more features and content so we hope you will decide to join us on our journey as we continue to push ourselves towards becoming the best online design platform.

Rated 5 out of 5 stars

this is software that everyone can…

this is software that everyone can handle, very easy to operate, just play with the software and you know how to do it. I recommend it to anyone who wants to make banners in a playful way

September 2, 2019
Unprompted review
Rated 5 out of 5 stars

Great tool

Great tool, easy to use everyone can create great pics here, nice customer service!

August 26, 2019
Unprompted review
The Brief logo

Reply from The Brief

Hi Oflaz,

Thank you for taking the time to post a review of Bannersnack! We’re happy to see that our design platform rises up to your expectations and that you are enjoying what it has to offer in terms of design aspects. We also agree that our customer service representatives are amongst the best, always eager to help out with solutions, thorough investigations or simply providing tips on how to better manipulate what Bannersnack has to offer! We’re glad to have you on-board and we hope you will decide to stay with us on our journey as we continue to release new features that will expand design potential.

Rated 5 out of 5 stars

Best tool on the market

Easy to use tool that has revolutionized our marketing creatives!

August 12, 2019
Unprompted review
The Brief logo

Reply from The Brief

Hello Johan,

Thank you for taking out of your time to leave a review along with feedback, of our design platform. We’re more than happy to see that you are making the most out of Bannersnack, and that it helps you in accomplishing your daily design tasks in an easy fashion! We plan on maintaining our user friendly environment as much as possible while adding new features and content as we release new updates. Be sure to stay tuned!

Rated 5 out of 5 stars

Very Happy!

I am very satisfied with Bannersnack and the services they offer. This online software is very intuitive, easy to use and offers more than I thought I and our clients would need. We also like the pricing as well as the friendly, helpful customer support.

August 9, 2019
Unprompted review
The Brief logo

Reply from The Brief

Hello Kristina,

We’d like to thank you for taking the time to leave feedback along with a rating. We really appreciate all of the insights provided from our customers as we learn from each and every one of them, improving ourselves and Bannersnack along the way! Having a user friend UI goes a long way for our users and we intend on keeping it that way as much as possible while continuing to add new features and developing the platform to a higher design level. Our representatives are indeed amongst the friendliest and always eager to help you out with any issue that you might be facing so please feel free to contact us if necessary!
Thank you!

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