Broadway Studios Reviews 1,995

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the warm, friendly, and professional staff, including reception, hair and makeup artists, and photographers. Customers consistently praise the excellent service, noting that the team made them feel comfortable, relaxed, and well-cared for throughout their visit, from initial greetings to the photoshoot itself. The quality of the pictures is frequently described as wonderful and amazing, with many reviewers loving their final images and finding it difficult to choose their favorites. However, some customers also noted prolonged waiting times and felt rushed during their sessions, particularly on busy days. A few other people also felt that the sales team was pushy, creating an unpleasant experience when selecting and purchasing photos, and mentioned that digital copies were not always included despite prior discussions.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their friendliness, professionalism, and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the spectacular and... See more

User experience

People report positive experiences with user experience, with many describing it as wonderful, amazing, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the stunning and... See more

Product

Reviewers highlight positive aspects of the product, consistently praising the stunning and high-quality... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A friend recommended me for a shoot at the broadway studios so I decided to go along for a work promo shoot. I was greeted by the friendly reception staff, who explained the day to me and offered refr... See more

Rated 4 out of 5 stars

A photoshoot at Broadway Studios was a special experience. I felt like a movie star. The photographs were stunning and perfect for use on my websites. Just make sure that you budget extra for some add... See more

Rated 4 out of 5 stars

The make up and hair was amazing as well as most of the services and the photos werebeautiful. But we had to wait very long for the photographer to come and she was rushing us when changing too much d... See more

Rated 4 out of 5 stars

I attended to for a photoshoot with my daughter and we really enjoyed the experience. The makeup artist was lovely. However, I would like to mention that, perhaps because it was a busy Sunday, we we... See more


Company details

  1. Photography Studio

Written by the company

Professional makeover and photo shoot experiences for families & kids, couples, mums-to-be, performers and even pets


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a wonderful experience at…

I had a wonderful experience at Broadway Studios. I would like to thank everyone from the booking in desk, hair and make and the wonderful photographer with whom I felt very relaxed as I am usually very camera shy, to choosing my photos.
Huge THANK YOU to EVERYONE.
Diana

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

brilliant

I had an excellent experience with my daughter, a great way to spend an afternoon. the pictures were great, the staff very polite, professional and helpful. Highly reccomend it.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer!

Great communication and professionalism! The staff were very friendly and I felt comfortable with the photographer. Free drinks were provided throughout the day. I was very impressed with my hair and make up, the props and the care taken with the editing. The payment plan was flexible and affordable.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Second visit

Second visit, first one being nearly 2 years ago, great staff lovely relaxed fun atmosphere, makeup and hair stylist was great, photographer was just so fun,photos were picked and im so glad I came back

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

The service was spectacular

The service was spectacular! The photographer was very friendly and professional, very patient with the children. The makeup artists were very efficient, and the customer service was excellent. I highly recommend them.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Updating my Portfolio:

Updating my Portfolio:

Some fantastic photos taken. Would highly recommend. They were very welcoming. Gave great advice on styles and poses. They are very passionate about what they do and are great for the industry

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Maternity/Family shoot

I visited Broadway Studios for a maternity/family shoot with my fiancée, our toddler, my MIL and FIL. From the start the interaction with staff was very positive.

We had an hour in hair and make-up where Chelsea understood the assignment! I was a bit apprehensive beforehand as my mother in law is black and iykyk… but Chelsea even impressed her.

The photographer, Melissa, was lovely. She was very good at directing us and helping us pose for the pictures. She was super patient with my toddler who just was not cooperating, only on her own terms. Unfortunately, we only got a couple of nice ones with her. Tip for parents - make sure your little ones have napped AND eaten well beforehand.

The pictures came out stunning and it was so hard to narrow down to what I budgeted for but Joanna was patient and we got there in the end.

Only thing I’d say to improve their service is - It was advertised with free refreshments throughout the entire experience, which there were but these were kept in the staff kitchen and you had to go and ask. Would be better to either have them more easily accessible or reception staff to actively and repeatedly offer during the experience. I was very pregnant and didn’t realise how thirsty I was until the end of my shoot.

Tip for drivers - book your shoot on a Sunday when parking is free or prepare to pay for parking.

March 29, 2026
Unprompted review
Rated 4 out of 5 stars

Fun day out with my girls

Had a fun day out with my girls. They enjoyed the makeover, and our photographer James got some great shots. It was so hard to chose which photos to take. I ended up spending a lot more than I expected, but was worth it.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Professional at all levels

I’m very satisfied with Broadway Studios for their professionalism, communication, and responsiveness to my requests. The photos are absolutely striking and will greatly support my artistic career. I will definitely use their services again in the future.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Good experience
Amazing staff, very professional and kind with us.
Thank you Broadway Studios

October 25, 2025
Unprompted review
Rated 4 out of 5 stars

Good time

The staff was very friendly and welcoming. It was the first time for us doing something like that but the photographer made us feel comfortable. All in all we really enjoyed the experiance and the photos are really good.

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

stay away

i can only agree 100 % with the one stars i had the identical experience ...the whole thing is one big scam , total dishonesty stay away unless u want to be pushed into paying loads of money and you wont see any of the "refundable money" its really sad and upsetting

February 15, 2026
Unprompted review
Broadway Studios logo

Reply from Broadway Studios

Hello Shevi,

You were offered a complimentary photo shoot that included a selection of complimentary 6×4-inch prints, with the option to purchase digital images on the day of the viewing.

Every client is clearly informed at the time of booking that the session includes complimentary prints only (no digital files are provided for free), and that digital images are available for purchase during the viewing session.

Our full, up-to-date price list for individual images and packages is transparently displayed on our website and available for anyone to view at any time.

As a business, we naturally hope clients will love their photos enough to purchase some - or all of them. That said, there is never any obligation to buy.

We regularly have clients who choose not to place an order, and we completely respect that decision. In those cases, we still aim to deliver an excellent experience and are grateful when clients recommend us to others.

If no images are purchased, your booking deposit is refundable.

If you do place an order, the deposit is applied as credit toward the total (as shown on your printed order form).

In your case, the deposit was deducted from the agreed package subtotal, as clearly itemized on the order form you received (with the subtotal in bold, deposit deduction shown, and remaining balance stated). This reflects the package you selected and agreed to purchase.

If at any point a client is unhappy with the images, our pricing, or any part of the experience, they are under no obligation whatsoever to make a purchase.

The choice is always entirely yours.

Best wishes,
Broadway Studios

Rated 5 out of 5 stars

Amazing experience. Very good understanding of disability.

I just wanted to leave a quick review of Broadway Studios. I recently visited for a photo shoot and I had the most amazing experience from start to finish. As a disabled person (wheelchair user), I really felt that my needs were understood and met throughout. Chelsea, who did my hair and makeup, really got my look. Melissa, the lovely photographer, made me feel so comfortable and relaxed, and we got on so well. I really appreciated Sharndeep’s assistance in choosing my photographs. What can I say except that I thoroughly recommend Broadway Studios. I really did have a lovely experience, and I hope to pop back in future.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

So amazing!

So amazing, treated me with nothing but kindness. I was offered beverages during the process alongside my stylist being so kind and my photographer making sure i was comfortable with everything.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Feel Glamorous

We were really impressed by the professionalism from the first call to set up our appointment. Everyone was so nice which helped with the experience. Patricia is a superstar. We get so many comments about the make up and hair, beyond the photoshoot. Really lovely experience, I fully recommend and will repeat soon for another special ocassion.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

I had the best experience at Broadway…

I had the best experience at Broadway studios!
Everyone was very warm and the atmosphere was incredibly welcoming.
It was my first shoot but was made to feel comfortable in front of the camera and loved how my pictures turned out!

December 19, 2025
Unprompted review

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