Broadway Studios Reviews 1,995

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the warm, friendly, and professional staff, including reception, hair and makeup artists, and photographers. Customers consistently praise the excellent service, noting that the team made them feel comfortable, relaxed, and well-cared for throughout their visit, from initial greetings to the photoshoot itself. The quality of the pictures is frequently described as wonderful and amazing, with many reviewers loving their final images and finding it difficult to choose their favorites. However, some customers also noted prolonged waiting times and felt rushed during their sessions, particularly on busy days. A few other people also felt that the sales team was pushy, creating an unpleasant experience when selecting and purchasing photos, and mentioned that digital copies were not always included despite prior discussions.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their friendliness, professionalism, and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the spectacular and... See more

User experience

People report positive experiences with user experience, with many describing it as wonderful, amazing, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the stunning and... See more

Product

Reviewers highlight positive aspects of the product, consistently praising the stunning and high-quality... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A friend recommended me for a shoot at the broadway studios so I decided to go along for a work promo shoot. I was greeted by the friendly reception staff, who explained the day to me and offered refr... See more

Rated 4 out of 5 stars

A photoshoot at Broadway Studios was a special experience. I felt like a movie star. The photographs were stunning and perfect for use on my websites. Just make sure that you budget extra for some add... See more

Rated 4 out of 5 stars

The make up and hair was amazing as well as most of the services and the photos werebeautiful. But we had to wait very long for the photographer to come and she was rushing us when changing too much d... See more

Rated 4 out of 5 stars

I attended to for a photoshoot with my daughter and we really enjoyed the experience. The makeup artist was lovely. However, I would like to mention that, perhaps because it was a busy Sunday, we we... See more


Company details

  1. Photography Studio

Written by the company

Professional makeover and photo shoot experiences for families & kids, couples, mums-to-be, performers and even pets


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a really great experience

I had a really great experience, the people there that was assisting me on that day was very nice and easy to talk to love my hair and photos that I took. The prices was good as well as the facilities ☺️☺️

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Mr&Mrs Wade

It was an amazing experience and the staff was welcoming and has great customer service.

My hair and makeup was just perfect, just the way I wanted.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience.

I was recommended by a friend and decided to go along to see what the experience was like. I had a great time. The staff were super friendly. The photographer was very supportive and she made me feel like a million dollars! The pictures were great and I intend to use them a lot.
Overall a great experience.

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Had a good experience with the studios…

Had a good experience with the studios back in October. The photographer and the makeup artist made the whole experience even better I believe, they were both extremely professional and knew what they were doing. I ended up taking some photos and actually one of them is now framed in my bedroom.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Quality images

Quality images, professional staff and engaging sessions. I would definitely recommend this service.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

big scam avoid

December 3, 2025
Unprompted review
Broadway Studios logo

Reply from Broadway Studios

Hi Brad,

We have carefully checked our client records and can confirm that there is no account or previous engagement under the name “Brad Clive.”

It therefore appears that you have not been a client of ours.

Regrettably, your review does not provide any specific details or context that would allow potential customers to understand the basis of your feedback.

Best wishes,
Broadway Studios

Rated 1 out of 5 stars

massive scam avoid!

December 5, 2025
Unprompted review
Broadway Studios logo

Reply from Broadway Studios

Hi Luke,

We have carefully checked our client records and can confirm that there is no account or previous engagement under the name “Luke Champion.”

It therefore appears that you have not been a client of ours.

Regrettably, your review does not provide any specific details or context that would allow potential customers to understand the basis of your feedback.

Best wishes,
Broadway Studios

Rated 5 out of 5 stars

Great Experience

I had a great experience during my photo session, and was greatly surprised and pleased with how my photos came out. The staff were friendly throughout. My makeup and hair session was great, with the make-up artist/hairstylist being attentive to my preferences. The photographer made sure he was aware of the type of photoshoot I wanted and played to my strengths, resulting in amazing professional photos

September 23, 2025
Unprompted review
Rated 4 out of 5 stars

A photoshoot at Broadway Studios was a…

A photoshoot at Broadway Studios was a special experience. I felt like a movie star. The photographs were stunning and perfect for use on my websites. Just make sure that you budget extra for some additional images, as the photos are so good you will battle to choose which ones you want.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing service from start to finish. I needed professional photos for my yoga and pilates business. I have had so many compliments and only problem was it made choosing them very difficult! Thank you so much

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Family Shoot

Second time at the Broadway studios with myself and my children. Both times I have had excellent service. From the hair and make up all the way through to photo selection. Chelsea done my make-up and she is amazing. Done exactly what i asked.Have always been made to feel welcome and I always recommend my friends and family. Will definitely return in the future.

July 30, 2025
Rated 5 out of 5 stars

My Broadway experience

The photographer had an excellent eye for detail and dealt phenomenally with my kids — shot beautiful, breathtaking pictures!
S.D

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

We visited Broadway Studios for our…

We visited Broadway Studios for our first family shoot. I have a son going through the terrible 2 stage. During my makeup, there were a variety of toys for him to play with to keep him occupied, allowing me to relax. During the actual photo shoot, the photographer was able to continuously re-engage my son, and catch some really amazing moments. The viewing room was very comfortable and once again, a variety of toys to keep my son occupied. Set aside minimum 4 hours for the entire process, but it goes sooooo fast.

September 14, 2025
Unprompted review

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