The Underfloor Megastore Reviews 70

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Goods were received in good time (Prowarm electric heating) , and although there was a slight glitch in terms of what I received, the issue was dealt with extremely efficiently by Rob, who was super... See more

Rated 5 out of 5 stars

Ordered some mirrors for a small project; order placed Friday and goods arrived promptly on Monday. Offered to choose which day to receive goods within a fortnight window and was kept up to date with... See more

Company replied

Rated 5 out of 5 stars

Had some really helpful advice, they also saved me money, a guy called rob from the company worked out that I can actually use 1 manifold instead of 2 so saved a lot of money Definitely be using these... See more

Company replied

Rated 5 out of 5 stars

Easy to order informative descrition, the 150w heating mat which we had ordered as a kit was out of stock but we recieved a phone call and text to say that they would up grade the mat to a 200w free... See more

Company replied

Company details

  1. Heating Equipment Supplier
  2. Bathroom Supply Store
  3. Building Materials Supplier
  4. Boiler and Heating Service
  5. Home Improvement Store
  6. Plumbing Supply Store

About The Underfloor Megastore

Written by the company

As one of the UK's leading underfloor heating retailers, we pride ourselves on excellent service and a fantastic buying experience. We strive to be the best by listening to our customers and that's why we love hearing your feedback.

Price & Product Guarantees
We’re confident our prices are one of the lowest around, so if you can find a like-for-like product at a lower price, we’ll do our very best to match it.

Trade Account
Trade professional? Why not open a trade account with us. With a host of incredible benefits including a guaranteed discount, free standard delivery, easy returns and replacements, extended warranties and more.

Wherever you are in the UK, we make it easier to shop, purchase, and get all your underfloor heating products delivered straight to your door.


Contact info

4.8

Excellent

TrustScore 5 out of 5

70 reviews

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Rated 5 out of 5 stars

Good products and aftercare

Goods were received in good time (Prowarm electric heating) , and although there was a slight glitch in terms of what I received, the issue was dealt with extremely efficiently by Rob, who was super helpful in ensuring that it was all resolved to my satisfaction. I can definitely recommend this company as not only do they have a good selection of products, their aftercare (thanks to Rob) is excellent. Just be aware they have had problems with their email and landline but hopefully that has been resolved now.

March 27, 2026
Rated 5 out of 5 stars

Genuinely helpful.

Genuinely helpful.

September 21, 2025
The Underfloor Megastore logo

Reply from The Underfloor Megastore

Hi Andy, Thank you for taking the time to leave your review and thanks for being such a great customer.

Thanks

Rob

Rated 5 out of 5 stars

London and Essex based plumber myself

London and Essex based plumber myself - these guys are the best for service and reliability. I was using another company before this and these have now shown me what a top company really are.

September 22, 2025
Unprompted review
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Reply from The Underfloor Megastore

Thanks Callum,

That means a lot to us and we appreciate you leaving a review. We look forward to working with you going forward! Thanks for the install photos.

Thanks

Rob

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Had a couple of small problems with missing items and a faulty thermostat but they were only too happy to send out replacements for next day delivery.

July 29, 2025
Unprompted review
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Reply from The Underfloor Megastore

Thank you for taking the time to leave your review!

Again, we apologise for the issues on your initial delivery but we are so glad we managed to sort it and you were happy with our service.

Thanks again for ordering and do not hesitate to contact us in the future.

Thanks

Rob

Rated 5 out of 5 stars

Top service and quality materials

The service from Rob was brilliant. He recommended to go with the overlay wet system in our full house renovation and extension. Designed and delivered within a few days with quality materials, can’t go wrong. Top service 👍

June 6, 2025
Unprompted review
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Reply from The Underfloor Megastore

Thanks Billy,

That means a lot! We are glad you enjoyed your experience with us and please send over those install photos if you get the chance.

Thank you

Rob

Rated 5 out of 5 stars

Great product and very good service

Great product and very good service
Would definitely recommend

May 15, 2025
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Reply from The Underfloor Megastore

Thank you Daniel!

It was a pleasure to assist with your underfloor heating. We hope you enjoy it and do not hesitate to contact us in the future.

Thanks

Rob

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, everything I needed in the box, with clear instructions, all arrived in a timely manor, only issue I had was with courier company they just left my packages on the door step, without knocking on door despite my car been on the drive and myself been in.

March 25, 2025
Unprompted review
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Reply from The Underfloor Megastore

Hi Andy,

Thank you very much for your order and review!

Sorry about the slight issue with delivery, we have relayed this back to our courier and we hope it did not cause too much of an inconvenience.

Any further assistance or questions, do not hesitate to ask.

Thanks

Rob

Rated 5 out of 5 stars

Fantastic service!

We have used a few underfloor heating kits from these guys now.Working along side Rob and the service has been great.

Thanks again

April 17, 2025
Unprompted review
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Reply from The Underfloor Megastore

Thank you Daniel,

It’s a pleasure to work with such a great builder like yourself!

Thank you for your orders and do not hesitate to contact us again.

Thanks

Rob

Rated 5 out of 5 stars

Great service

Great service, materials arrived on time and very helpful with aftercare. Would highly recommend. Both Rob and Jordan helped me pick the right materials for my project.

April 16, 2025
Unprompted review
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Reply from The Underfloor Megastore

Thank you Gary!

We hope you enjoy your system and do not hesitate to contact us with any questions or future assistance.

Take care

Rob & Jordan

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish! Rob and the team were professional, efficient, and really knew their stuff. The underfloor heating has transformed our home, so warm and evenly heated. Installation was smooth, clean, and right on schedule. Highly recommend to anyone considering underfloor heating!

April 4, 2025
Unprompted review
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Reply from The Underfloor Megastore

Thank you James!

We’re so happy with your feedback and it was a pleasure to assist.

Do not hesitate to contact us if you need anything else or have any questions!

Take care

Rob

Rated 5 out of 5 stars

We were really pleased with the service…

We were really pleased with the service and products we received. Rob was really helpful and knowledgeable doing us a design to suit our home. Nothing was too much trouble. We will be using again when we are ready for our electric UFH and will definitely recommend to our friends and our customers we do work for. Thanks guys!

March 17, 2025
Unprompted review
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Reply from The Underfloor Megastore

Thank you Harriett & Eddie,

So glad you are pleased and we look forward to helping with your electric systems next!

Thank you again for the install photos and well done on the install.

We can’t wait to see the final product of your renovations.

Thanks

Rob

Rated 5 out of 5 stars

Great help and easy to order over…

Great help and easy to order over social platforms! As a regular I can now order over instagram/ WhatsApp which is ideal for me.

February 17, 2025
Unprompted review
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Reply from The Underfloor Megastore

Hi George,

Thank you for taking the time to leave a Review and thank you for ordering with us.

We look forward to seeing your install photos!

Thanks

Rob

Rated 5 out of 5 stars

The guys went above and beyond to help…

The guys went above and beyond to help in making sure i had all the necessary parts for a successful imstallation even to allowing me to pick up items on a day when their premises were closed. Thank you and if i couldve given 6 stars I would have.

November 30, 2024
Unprompted review
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Reply from The Underfloor Megastore

Hi Robert,

Thank you so much for your kind review! It was a pleasure assisting you.

Please do not hesitate to contact us for any future queries or orders.

Thanks

Rob

Rated 5 out of 5 stars

Fast shipping

Items delivered quickly and easy to install. Really happy with the service and products.

June 27, 2024
Unprompted review
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Reply from The Underfloor Megastore

Hi Hector,

Thank you for taking the time to leave a review and thank you for shopping with us!

Please do not hesitate to contact us in the future.

Thanks

Rob

Rated 5 out of 5 stars

Great Products & Service

Last year I bought an Electric Underfloor Heating systems from the guys here. They helped a lot in the terms of picking a suitable product to fit my needs via their "Contact Us" page - and the product held up really well over the winter!

Would return again.

September 18, 2024
Unprompted review
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Reply from The Underfloor Megastore

Thanks Dean!

It’s great to see repeat customers.

Do not hesitate to contact us for any future projects or queries.

Thanks

Rob

Rated 5 out of 5 stars

No fuss and super quick deliver

Super easy to order and delivery was very quick. Under floor heating easy to fit and can’t wait for the warmth under our feet once the tiler has finished. Definitely be ordering again for the kitchen.

September 15, 2024
Unprompted review
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Reply from The Underfloor Megastore

Thank you for your review Emma!

Great to hear you will be ordering again! Any questions please let me know, and any transformation/ install photos would be great if you get the chance to send them over.

Thanks

Rob

Rated 5 out of 5 stars

What a great experience!!

What a great experience!!! Wasn’t 100% sure of the products I needed. Spoke to a guy called Rob and he was so helpful and informed me of everything I needed. Placed an order and received the products very quickly. Would purchase again

September 9, 2024
Unprompted review
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Reply from The Underfloor Megastore

Thank you for your review Scott,

Do not hesitate to contact us for any future projects or queries!

Thanks

Rob

Rated 5 out of 5 stars

Ordered S2 tile adhesive

Ordered S2 tile adhesive, great price and super fast delivery. Courier damaged a bag and Rob got it replaced immediately. Great service!

August 23, 2024
Unprompted review
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Reply from The Underfloor Megastore

Hi Tim,

Thank you for your review! Apologies for the damage caused on delivery, but I am glad you were happy with our quick replacement!

Thanks again for shopping with us and do not hesitate to contact us for any future projects or advice!

Thanks

Rob

Rated 5 out of 5 stars

Great company!

Great company! Spoke to them on the phone and they helped with all my queries. Unfortunately we are not in the position to order just yet but wanted to leave a review for a great customer service.

September 5, 2024
Unprompted review
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Reply from The Underfloor Megastore

Thanks George,

We really appreciate the review and we hope to supply you in the future!

Do not hesitate to contact us when you are ready.

Thanks

Rob

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