Goods were received in good time (Prowarm electric heating) , and although there was a slight glitch in terms of what I received, the issue was dealt with extremely efficiently by Rob, who was super... See more
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Ordered some mirrors for a small project; order placed Friday and goods arrived promptly on Monday. Offered to choose which day to receive goods within a fortnight window and was kept up to date with... See more
Company replied
Had some really helpful advice, they also saved me money, a guy called rob from the company worked out that I can actually use 1 manifold instead of 2 so saved a lot of money Definitely be using these... See more
Company replied
Easy to order informative descrition, the 150w heating mat which we had ordered as a kit was out of stock but we recieved a phone call and text to say that they would up grade the mat to a 200w free... See more
Company replied
Company details
- Heating Equipment Supplier
- Bathroom Supply Store
- Building Materials Supplier
- Boiler and Heating Service
- Home Improvement Store
- Plumbing Supply Store
About The Underfloor Megastore
Written by the company
As one of the UK's leading underfloor heating retailers, we pride ourselves on excellent service and a fantastic buying experience. We strive to be the best by listening to our customers and that's why we love hearing your feedback.
Price & Product Guarantees
We’re confident our prices are one of the lowest around, so if you can find a like-for-like product at a lower price, we’ll do our very best to match it.
Trade Account
Trade professional? Why not open a trade account with us. With a host of incredible benefits including a guaranteed discount, free standard delivery, easy returns and replacements, extended warranties and more.
Wherever you are in the UK, we make it easier to shop, purchase, and get all your underfloor heating products delivered straight to your door.
Contact info
Unit 1, Mayfair Industrial Area, Maldon Road, Latchingdon, CM3 6LF, Essex, United Kingdom
- 01277 572021
- sales
- www.thebuildingmegastore.com
4.8
Excellent
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Generally good
Generally good, paying £4 for free delivery was an unexpected surprise. Would have been good to know a threshold for free delivery as I prefer to spend more instead of paying delivery.
September 3, 2024
Reply from The Underfloor Megastore
Hi Michael,
Thank you for taking the time to leave a review. As discussed, thank you for bringing this to our attention. Our e-commerce team have rectified this to make it clearer that if you spend over £25 then you get free delivery.
I am sorry you were not entirely happy, we will refund the £4 delivery fee to make up for the confusion.
Thanks again for shopping with us,
Rob
Brilliant personal service experience…
Brilliant personal service experience via phone and email from making an initial enquiry, advice on correct product - underfloor heat mat and underlay boards in my case as well as easy to place an order via the site.
Would use this company again and recommend to anyone looking for underfloor heating products.
September 3, 2024
Unprompted review
Reply from The Underfloor Megastore
Hi Tracey,
Thank you so much for your review. You have been a great customer and we are so glad you are happy with our products, website and service!
Thanks
Rob
Best company to go to
Best company to go to for all your under floor heating needs. Been using these guys for a long time now and no one compares on price and service.
August 29, 2024
Unprompted review
Reply from The Underfloor Megastore
Thank you Jack!
Thanks for the continuous support and always sending over your install photos and videos. It’s a huge help!
It’s great to supply such an impressive builder like yourself.
Thanks
Rob
Top notch compmay
Really good communication and delivery. Pricing is very competitive also. I was searching for a small batch of insulation for my utility room and many of the rival companies have a minimum order or ridiculous delivery costs (which is fine if you are ordering 100m2+, but for a small job is uneconomical).
Underfloor Megastore are now my de facto stop for all insulation needs 🤗
November 23, 2023
Unprompted review
Reply from The Underfloor Megastore
Thank you so much for your order and your support to our business!
I hope all goes well with your install and please send over any photos of your install for us to use on our socials!
Thanks
Rob
Export Efficient
Being an export order, a good deal of trust is involved as well as excellent communication. We wish to thank Rob for his knowledge, expertise and patience. The Underfloor Megastore has a wide range of products of excellent quality and competitive prices and would not hesitate to recommend them!
July 2, 2024
Unprompted review
Reply from The Underfloor Megastore
Hi Jim,
Thanks so much for your review! It was great to assist you and I hope the install goes well.
If you do have any questions, do not hesitate to contact us.
Thanks
Rob
Reply from The Underfloor Megastore
Hi Gary,
Thanks for your review! We are so glad that you are happy with our service.
If you do have any photos, please send them over to sales@theunderfloormegastore.co.uk!
Thanks again for your order.
Rob
Underfloor Heating Thermostat Great service
Great service. Easy to order online and as promised delivered the next working day by lunchtime. Delay with fitting so no pictures yet. Thanks
May 16, 2024
Reply from The Underfloor Megastore
Hi Denise,
Thank you so much for taking your time to leave us a review! It’s great to hear you are happy.
Once fitted, if you get the chance, please send any photos to our email sales@theunderfloormegastore.co.uk.
Thanks
Rob
Quick & good value.
May 14, 2024
Reply from The Underfloor Megastore
Thank you for taking the time to leave us a review. It’s great to hear you are happy with our services! Please do not hesitate to contact us for any future projects.
Thanks
Rob
Always a pleasure to deal with the…
Always a pleasure to deal with the Underfloor Megastore, Rob is most helpful with any questions and quick to feed back.
Great customer service and support 👍🏽
May 15, 2024
Unprompted review
Reply from The Underfloor Megastore
Thank you for your review! It is always a pleasure to work with such great customers.
We hope you enjoy your underfloor heating and please do not hesitate to contact us in the future.
Thanks
Rob
Very good service from Rod with quick…
Very good service from Rod with quick replies to my inquires will recommend them to anyone who is thinking of getting underfloor heating
April 22, 2024
Reply from The Underfloor Megastore
Hi,
Thank you so much for your review and kind words. Thanks for shopping with us and enjoy your underfloor heating!
Thanks
Rob
The Underfloor Megastore
Excellent Service
Really great service with these guys. Next day delivery which is great and super easy product to use and everything you need comes in the kit. Highly recommend and would use again.
March 11, 2024
Reply from The Underfloor Megastore
Hi Pete,
Thank you so much for your review! We hope you enjoy your underfloor heating system and please do not hesitate to contact us for any future projects or assistance. Please send over any photos of your install if you get the chance!
Thanks
Rob
Great service and delivery
Great service and delivery, will definitely use again
March 2, 2024
Unprompted review
Reply from The Underfloor Megastore
Hi Dan,
Thank you for your review! Great to hear you will use us again and we look forward to hearing from you for any future enquiries.
Take care.
Thanks
Rob
Easy to order good customer service, informative descrition
Easy to order informative descrition, the 150w heating mat which we had ordered as a kit was out of stock but we recieved a phone call and text to say that they would up grade the mat to a 200w free of charge, everything was i the box and the items arrived very quick
wouls certanly use them again.
February 28, 2024
Reply from The Underfloor Megastore
Thanks for your order and review Jeff!
We are glad you are happy and I hope the install went well. Please send over any photos you have of your install and we can put them on our socials.
Please do not hesitate to contact us for any future queries or orders.
Thanks
Rob
Had some really helpful advice
Had some really helpful advice, they also saved me money, a guy called rob from the company worked out that I can actually use 1 manifold instead of 2 so saved a lot of money Definitely be using these guys again. Thanks for the expert advice
February 25, 2024
Unprompted review
Reply from The Underfloor Megastore
Thanks Sid!
It was a pleasure to assist and I hope your renovations run smoothly. Do not hesitate to contact me on the next one!
Thanks
Rob
Excellent service
Excellent description on line, Easy to order, delivery prompt & issue free. Great to do business with. Well done.
Nick
February 26, 2024
Reply from The Underfloor Megastore
Thank you so much for your review Nick!
It’s great to hear your feedback. Just to let you know, we will have a board calculator added onto our site in the next few days, to make ordering overlay/ insulation boards much easier for you.
Thanks again and do not hesitate to contact us in the future.
Rob
Well deserved 5 stars
Promptly answered phone and cleared my queries about installation and type and quantities required. Competitive pricing and prompt FREE delivery. Highly recommended dealer.
February 22, 2024
Unprompted review
Reply from The Underfloor Megastore
Thank you very Much Mr V!
It was a pleasure supplying you with your underfloor heating. Please feel free to send us any install photos via email so we can feature them on our socials and website.
Thanks again and please do not hesitate to contact us for any future projects.
Rob
Good customer care
Good customer care, kept in touch and delivery on time. Would use again.
February 17, 2024
Reply from The Underfloor Megastore
Hi Richard,
Thank you very much for your review! We are so glad to hear you would shop with us again.
I was just hoping to see how we could improve and get a 5 star rating from you. Do you have any feedback to help us improve?
Thanks again
Rob
Rob was great to deal with
Rob was great to deal with. Prompt replies and excellent on price.
February 14, 2024
Unprompted review
Reply from The Underfloor Megastore
Thanks Hussain,
It was a pleasure to work with you. Thank you for your kind review and please do not hesitate to contact us for any future projects!
Thanks
Rob
Great customer service
Great customer service. I emailed on a Saturday and Rob sent me a quote on Sunday. I call during the week to ask some technical questions and they were very knowledgeable and helpful. The kit was reasonable priced too.
I would definitely recommend them and use them again 100%
November 20, 2023
Unprompted review
Reply from The Underfloor Megastore
Hi Jon,
Thank you for your review, it means a lot to us! I am very glad you were happy with our service.
Please do not hesitate to contact us in the future if you have an questions or requirements.
Thanks
Rob
Quick delivery and super responsive and…
Quick delivery and super responsive and accommodating when I needed to return a product because of my error.
November 16, 2023
Unprompted review
Reply from The Underfloor Megastore
Hi Richard,
Thank you so much for your review! We are glad you were happy with our service. Please feel free to contact us if you have any future needs or queries!
Thanks again for choosing to shop with us.
Rob
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