I give you 5 stars for your meat but your website and app are very frustrating to say the least. No order I place is straightforward. I lose orders placed and have to start again. I have to keep go... See more
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Review summary
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So I got sent out one particular pack of meat that was below the usual standard so reached out to inform the butcher and was refunded for that item. I have to say customer service seems to be a prio... See more
Fantastic quality and price! As a single man buying a "family" meat pack provides me with enough quality meat for a month and keeps my budget manageable! After years of supermarket meat the change t... See more
All good quality meat, good price and well packaged. Delivered on stated date. Would be helpful if some delivery time or tracking was available to avoid potentially having to wait in all day if you ar... See more
Company details
Written by the company
The Butcher of Brogdale a traditional butcher in hanging and maturing meat sourced from local farms, selling quality meat where quality counts
Contact info
Herne Bay Road , CT2 0NJ, Sturry , United Kingdom
- 01227712571
- enquiries@thebutcherofbrogdale.co.uk
- www.thebutcherofbrogdale.co.uk
4.2
Great
625 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 13% of negative reviews
Typically replies within 24 hours
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Everyone was helpful and nothing too…
Everyone was helpful and nothing too much trouble
July 31, 2025
Ordered 5kg of chicken breasts 25% were…
Ordered 5kg of chicken breasts 25% were frozen. Rest were not. Thought these were fresh. Not had this problem before otherwise it would have been 1 star
July 30, 2025
Always great
July 29, 2025
Delivery was not made on the…
Delivery was not made on the confirmation date. Customer service is very unprofessional. They need Customer service training desperately
July 8, 2025
Unprompted review
Fell for their 'special' offer of 4…
Fell for their 'special' offer of 4 fillet steaks for £10, as I was having a BBQ I ordered 3 packs. When they arrived the total weight was1.5kg, so £20 per kg for tiny pathetic steaks. My fault for giving them a second chance, my first order of a 6-7kg fillet of beef only weighed 5kg, luckily I weighed it on delivery as I had heard rumours about them short weighting and they replaced it.
July 2, 2025
Unprompted review
Reply from The Butcher of Brogdale
Hi Jackie,
We’re very sorry you weren’t happy with your order. From looking at your order you had ordered our Special offer Sirloin steaks which are advertised in the description of the product as each steak weighing between 4-6oz which across 3 packs would give you a total weight of 1.5kg.
Many thanks
Satisfaction guaranteed
I had a very swift response to my query, I ordered a gift voucher and it was delivered within 24 hours!!
June 30, 2025
Great quality and great price
Great quality and great price. Love that you deliver too. Only reason for lack of a star in the ratings was because no tracking for delivery was given (and it has been in the past) and no one answered the phone or called back when I queried whether I was actually going to receive my delivery (as lack of tracking made me unsure)
July 2, 2025
Ordered online and booked delivery day
Ordered online and booked delivery day. Delivery arrived at a good time without problems. However, no email arrived advising of delivery time.
July 2, 2025
Contact especially at weekends is…
Contact especially at weekends is non-existent, knowing they had problems with their tracking app one would expect some form of support! As opposed to a generic email, “saying your delivery will be with you today” Not everyone has the luxury of just sitting indoors on one of the hottest days of the century!!
June 28, 2025
The order as usual was great quality…
The order as usual was great quality meat and reasonably priced
July 2, 2025
Justjust great great ordered for delivery all…
Just great ordered for delivery all delivered on time and fantastic quality the rump steak was excellent quality.
July 2, 2025
I've had many meat deliveries and been…
I've had many meat deliveries and been very happy with it every time.
July 2, 2025
Great food always delivered on time
July 2, 2025
Great value and good quality and prompt…
Great value and good quality and prompt delivery definitely recommend 🙂
July 1, 2025
You can't beat a Brogdale butcher
I was extremely pleased with my first order and if I had to complain, it would be that I ordered minted Barnsley chops and received individual minted chops. They tasted exceptionally good, however. All in all, a very satisfied customer who will order again. Thank you
July 1, 2025
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