The Butcher of Brogdale Reviews 

625
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fresh meat, noting that items are consistently delicious, tender, and offered at very affordable prices through great special deals. People also deeply appreciate the convenient online ordering, prompt home delivery services, and the friendly attitude of the drivers. However, some people mentioned recurring issues with receiving underweight meat products compared to the exact weights stated on the packaging. Some reviewers were not happy with occasional delivery failures, missing items, or difficulties when trying to resolve order problems with customer service.

What people talk about most

Quality

Clients share positive opinions on quality, consistently highlighting the excellent taste and value for money... See more

Product

Users describe positive interactions with product, consistently praising the high quality and great prices of... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt and on-time arrivals. Consumers... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great values, affordable rates,... See more

Staff

Customers consistently report positive experiences with staff, highlighting helpful, knowledgeable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I give you 5 stars for your meat but your website and app are very frustrating to say the least. No order I place is straightforward. I lose orders placed and have to start again. I have to keep go... See more

Rated 4 out of 5 stars

So I got sent out one particular pack of meat that was below the usual standard so reached out to inform the butcher and was refunded for that item. I have to say customer service seems to be a prio... See more

Rated 5 out of 5 stars

Fantastic quality and price! As a single man buying a "family" meat pack provides me with enough quality meat for a month and keeps my budget manageable! After years of supermarket meat the change t... See more

Rated 5 out of 5 stars

All good quality meat, good price and well packaged. Delivered on stated date. Would be helpful if some delivery time or tracking was available to avoid potentially having to wait in all day if you ar... See more


Company details

  1. Butcher Shop

Written by the company

The Butcher of Brogdale a traditional butcher in hanging and maturing meat sourced from local farms, selling quality meat where quality counts


Contact info

4.2

Great

TrustScore 4 out of 5

625 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(625)

130 reviews in the last 12 months

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Rated 3 out of 5 stars

Don’t buy the pies!

I order from Brogdale about once every month, but thought I’d pop along to their new shop in Folkestone. Bought some wonderful bacon and some chicken portions. I’d had a delivery a few days earlier so didn’t need too much. My wife noticed their family meat pies. We had a chicken pie for dinner and it was ok expect they’d forgotten to put any chicken in it! It was really awful and I’m surprised someone at the butchers has never tried one otherwise they would sell them.

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute awful experience at Bexley

Absolute awful experience at Bexley, ever since the new older lady became so rude over my pre order with missing items, she seemed to think it was my fault, the beef fillet is not edible.definitely a very poor quality piece of meat.

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

Never use the one in Bexley

Never use the one in Bexley, there is a old woman there who is very rude and arrogant like its beneath her to work there lol, my sister ended up in a row with her over some smelly beef.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Rib of Beef

The rib of beef we ordered was delicious as always from The butcher of Brogdale. The website was so easy to order from and delivery worked perfectly with notifications of when they were expected to deliver.

March 29, 2025

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