The Cake Makery Reviews 

84
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I bought Lou's Icing, Pastes and Fillings booklet after watching her excellent YouTube video on flowerpaste which the booklet contains. I've made her flowerpaste for the first time today and it is br... See more

Rated 5 out of 5 stars

Had an amazing day at couture cupcakes course, teacher (Lou) explained everything whilst demonstrating techniques,most helpful. Purchased some bits moulds, boards, dust etc when I had got home from th... See more

Rated 5 out of 5 stars

What a super way to learn new skills. Fun, relaxed and inspiring. Elly, Lou and the team provide a fantastc experience. From the welcome, and small class size, to the skills and tutorial notes - th... See more

Rated 5 out of 5 stars

Amazing place to learn how to make cupcakes decoration, I arranged a hen party for my sister of 20 people or so, we drove 2.5 hours and it was absolutely worth it. teacher was so good. we learnt good... See more

Company details

  1. Bakery

Information provided by various external sources

Cake and Cupcake Decorating Classes, Cake Carving, making sugar flowers, wedding cake classes and Cost A Cake Pro.


Contact info

4.8

Excellent

TrustScore 5 out of 5

84 reviews

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4.8

All reviews

(84)

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Rated 5 out of 5 stars

Professional Wedding Cake course

I attended the Professional Wedding Cake class last week and have to say it was a brilliant course. Lou, our Tutor, was very patient with all of us four students and gave us some great tuition and tips on the best ways of cake icing. Thanks very much. Also to Lesley, who helped out on the last day.

May 28, 2019
Unprompted review
Rated 5 out of 5 stars

Attended Basic Cake Decorating course…

Attended Basic Cake Decorating course in January - excellent nice small class of 4 students so get individual help and advice. Lots of practical tips received and class notes were very practical step by step with lots of extra material included. An excellent 2 day course. Enjoyed it so much have signed up to do their 3 day wedding cake course.

April 14, 2019
Unprompted review
Rated 5 out of 5 stars

I did the 3 day wedding cake course

I did the 3 day wedding cake course. It was absolutely brilliant! All my questions were answered, I got some great tips and came away feeling more confident with cake decorating.

March 23, 2019
Unprompted review
Rated 5 out of 5 stars

Fabulous.ous course!

I did the basic cake decorating and thought it was brilliant! It caters for all levels of beginners to mid range and is so helpful. I found Lou very patient her knowledge is incredible. With small classes she is able to help on a one on one basis and is friendly and helpful answering any question relating to any element of cake baking not just the course content. I can't recommend this course enough and you get a written guide as well which explains everything you've done in class so you always have a base to work from. It was a great 2 days and I really can't praise the course and Lou enough!

March 16, 2019
Unprompted review
Rated 5 out of 5 stars

Basic Cake Decorating

I had never baked a cake let alone iced & decorated one!
I honestly didn’t think I would achieve all of the above in 2 days!
I am very thankful, impressed & grateful for the level of knowledge & skills that Lou is so happy to share, she oozes motivation & inspiration!
I loved every minute it was brilliant, friendly & great fun!
Thank you too to the lovely lady who supplied us with an abundance of tea, coffee & biscuits!
Thank you Ely for researching & supplying me with all the information I needed for my 2 night stay over in the beautiful Air BnB.
Good luck to my fellow students : Debbie, Lisa & Rachel.
I’ll definitely be back!
Great value for the money!

March 15, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant class

Brilliant class. Handy tips were picked up, friendly teaching staff at hand for any advice required. The class tuturial is very detailed, more than I expected.

March 3, 2019
Unprompted review
Rated 5 out of 5 stars

A complete novice to cake decorating…

As a complete novice to cake decorating I was bowled over by the one day experience of making wired roses and my own accomplishment by the end of the day!
The teaching was excellent - well paced and with excellent personal tuition at the inevitable moments of making a mess of things so that the learning was deep. The skill of 'teacher' is so impressive and she has the ability to share it and sow seeds of true inspiration in her class. I now have to practise the practical skills drawing on the principles we were given - and then try experimenting!
I have already recommended the Cake Makery school to others and I look forward to returning for another one of the classes before too long.

January 27, 2019
Unprompted review
Rated 1 out of 5 stars

No compassion

I booked onto this course last summer.

My mother in law sadly passed away suddenly, as a result I didn’t feel any compassion from the company when I had to cancel at the last minute. I would have been happy to pay the cost of ingredients and for the brochure I was provided with afterwards, but I felt it was unacceptable that I didn’t receive any form of refund, this course cost me £280.

Customer service was not good.

January 22, 2019
Unprompted review
The Cake Makery logo

Reply from The Cake Makery

Dear Hannah,

We are really very sorry that you felt this way and have given us a 1-star review.

You cancelled at 10.20pm on the evening before the class date. You informed us the reason that you wouldn't be attending was that your mother in law had been taken to the hospital and you wouldn't be able to arrange childcare, you asked me to give you a space in the next class, and you stated " Is there any way that I could be booked onto the September course instead?! Obviously, we appreciate that this will be at a deficit for you, so happy to pay again if we need to."

If we gave you a space in the next class as you are now suggesting then you would have two classes for the price of one. We only have 4 seats in each class so our terms and conditions are very clear about cancelling - links are sent to you a week before the class to clarify.

You only feel that our customer service is not good because you were not offered a £280 space in the next class for free, and we would not bend the rules for you, even though you offered to book again at the time. I'm really sorry for your loss, but our terms and conditions are clear.

Rated 5 out of 5 stars

The Double Tier cake with Peony, Rose and Poppy Class

What a brilliant experience! I loved the class and left feeling so positive and proud of my accomplishments. Bearing in mind I had no previous experience of stacking cakes, ganache or sugarpaste, I was amazed at what I achieved.

Lou provided excellent tuition, demonstrations and tips, and with support from Lesley, it was an informal and friendly atmosphere.

The PDF file is comprehensive, with plenty of photos, and easy to follow instructions and information. Elly also took beautiful professional photos of our handiwork for us to keep.

The class was so enjoyable and informative, I will definitely be signing up for more classes in the future.

December 22, 2018
Unprompted review
Rated 5 out of 5 stars

Friendly, informative and wow.... did I learn a lot!!!!

Have attended two courses at The Cake Makery and learned so much. Both sessions were enjoyable, set in a friendly and relaxed atmosphere and when I left I was so keen to put my new skills into use. Learning from such an experienced cake maker (Lou) and supported by her warm and friendly staff was such a joy. I would definitely recommend you visit The Cake Makery to learn lots of great cake decorating skills.

November 23, 2018
Unprompted review
Rated 5 out of 5 stars

Fabulous Course

What a wonderful course. Lou’s tuition was brilliant, clear easy to follow and what’s more; great fun. I learned so much and some great tricks to make life easy. Would highly recommend courses at The Cake Makery.

November 16, 2018
Unprompted review
Rated 5 out of 5 stars

Great product great service.

I bought some how to guides which have been invaluable So easy, just paid, downloaded and printed. No waiting for the post. Reasonably priced and lots of brilliant information

November 12, 2018
Unprompted review
Rated 5 out of 5 stars

What fantastic women.....

What fantastic women.....

We had such generous and expert teaching and a fun time while learning the basics of cake decorating. There was so much packed into the two days but there was also time to sort out any queries we had.

I came away eager to put into practice everything I had learnt.

Phil

November 1, 2018
Unprompted review
Rated 5 out of 5 stars

Lovely, friendly atmosphere to learn

Lovely, friendly atmosphere to learn or improve your decorating techniques. Very useful hints and tips provided to achieve a decorated cake which I never thought possible. Will be looking at more courses in the future.

November 1, 2018
Unprompted review

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