The Chimp Store Reviews 260

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a case with a Wowcher code and the package arrived really quickly - but it wasn't the item I ordered. This was in May and since then communication with this company has been dire. I'm not ki... See more

Rated 1 out of 5 stars

Awful company, I was also trapped into the £19 delivery charge. I have had back and forth emails from Alan who’s just as unpleasant as the whole experience has been. Extremely sarcastic and purpo... See more

Rated 4 out of 5 stars

4 weeks has passed and no items arrived. 4 full working days since email sent to info email, timescales quote 24 hrs, 48hrs and 3 working days, all have which have surpassed. Called customer s... See more

Rated 4 out of 5 stars

Order placed from South Africa and delivered in record time - even faster than some local companies. Brands represented are awesome, prices are amazing, and ordering process seems efficient. Onl... See more

Company details

  1. Streetwear Store

Written by the company

The Chimp Store is an online boutique supplying globally sourced streetwear, menswear & footwear to a worldwide audience with fast efficient delivery.


Contact info

2.8

Average

TrustScore 3 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

With the Poler

Everything was awesome!! Fast delivery an expected just 4 days from Europe to Malaysia. Will be purchased with chimps again!!

July 29, 2022
Unprompted review
Rated 1 out of 5 stars

Item supposed after 5 6 months sended…

Item supposed after 5 6 months sended second time. Never received it. Seems scam to me

June 14, 2022
Unprompted review
The Chimp Store logo

Reply from The Chimp Store

Hi Christos, thank you for your review. Unfortunately there is no one in our system under your name - if you'd like to get in touch with us on info@thechimpstore.com with your order number and further details, we'll be happy to help. Thanks!

Rated 2 out of 5 stars

Unreliable?

Ordered for the first time from the chimp store, needing the item next day. The ordering process was fine and I received emails from dpd saying the item would be delivered the next day.
Unfortunately the item wasn’t given to the courier, so no delivery.
I phoned to cancel and spoke with a distributor covering multiple brands, so hardly the family company they pertaining to be.
The person I spoke with was polite, apologised and a refund was given immediately, so it’s hard to tell if this is a one off.

May 26, 2022
Unprompted review
Rated 4 out of 5 stars

Dont let the other reviews put you off

Dont really get the other reviews, great experience, nice item but the colours where slightly different to what was advertised, ordered a colour and changed my mind a few hours later the team had no problems correcting and sending it out for next day delivery, i would use again!... based on other feedback might be worth keeping a better eye on stock levels advertised on website

April 11, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST THESE CROOKS

The website looks great - do not be fooled. They take your money and after 5/6 days of holding it, they email you to say the stock isn't available!!

Look at other reviews - they say the same.

Absolute joke - hopefully the company will fold within a few months so they won't be able to con others.

February 16, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid

Bought an item on sale that was in stock, received an email 2 days later saying they couldn't fulfil the order due to stock issues. Probably sold it to one of their mates. Do not bother.

December 22, 2021
Unprompted review
The Chimp Store logo

Reply from The Chimp Store

Hi Sam, thank you for your review. We do apologise that the item you purchased was out of stock. This will have been down to a rare warehousing system error, I can assure you it was not 'sold to one of our mates'. Many thanks, The Chimp Store.

Rated 1 out of 5 stars

Do not bother ordering from here

Do not bother ordering from here. Recently ordered some trainers, when they arrived they were so blatantly fake. The insoles were falling out, and the glue around the sole was on the trainer and was already coming away. The box arrived battered and ripped. I then had to pay £8 tracked return for the pleasure of getting my money back. Don't waste your money stick to the likes of JD / OFFICE / etc etc

December 9, 2021
Unprompted review
The Chimp Store logo

Reply from The Chimp Store

Hello, thank you for your review. We do apologise for any faulty items that may have arrived with you. We would like to assure you, however, that we are a genuine stockist of all the brands featured on our website. We work directly with the brands, and/or their UK distributors and can say with 100% certainty that none of our items are fake. Many thanks, The Chimp Store.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look