I ordered a case with a Wowcher code and the package arrived really quickly - but it wasn't the item I ordered. This was in May and since then communication with this company has been dire. I'm not ki... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Awful company, I was also trapped into the £19 delivery charge. I have had back and forth emails from Alan who’s just as unpleasant as the whole experience has been. Extremely sarcastic and purpo... See more
4 weeks has passed and no items arrived. 4 full working days since email sent to info email, timescales quote 24 hrs, 48hrs and 3 working days, all have which have surpassed. Called customer s... See more
Order placed from South Africa and delivered in record time - even faster than some local companies. Brands represented are awesome, prices are amazing, and ordering process seems efficient. Onl... See more
Company details
Written by the company
The Chimp Store is an online boutique supplying globally sourced streetwear, menswear & footwear to a worldwide audience with fast efficient delivery.
Contact info
United Kingdom
- info@thechimpstore.com
- www.thechimpstore.com
With the Poler
Everything was awesome!! Fast delivery an expected just 4 days from Europe to Malaysia. Will be purchased with chimps again!!
ordered the pleasures/Huf collar…
ordered the pleasures/Huf collar balaclava, came in good packaging and on time, 10/10
Always a 10/10 experience never have…
Always a 10/10 experience never have any regrets.
Excellent service
Excellent service. Kept up to date with order and fast delivery
Easy to navigate website and quick…
Easy to navigate website and quick delivery, no complaints.
Great offers and speedy delivery 📦.
Great offers and speedy delivery 📦.
Thank you
I've ordered from here quite a few…
I've ordered from here quite a few times. Always a speedy dispatch and delivery. Never any hassle with returns. Couldn't fault them.
Preferred store for outfits
As usual, fast delivery with excellent product !!!!
Very happy with my multiple purchases
Very happy with my multiple purchases. Was hoping to get like free shipping maybe? Lol
But overall, nice items! ♥️
Got a great deal in the sale
Got a great deal in the sale, fast delivery. Excellent 10/10.
Item supposed after 5 6 months sended…
Item supposed after 5 6 months sended second time. Never received it. Seems scam to me

Reply from The Chimp Store
Belter hat!
Very happy with my purchase!! Great company! Great service! Will definitely order again!! 10/10
Great online shop with loads of cool…
Great online shop with loads of cool clothes and accessories,definitely recommend to friends and family.
Unreliable?
Ordered for the first time from the chimp store, needing the item next day. The ordering process was fine and I received emails from dpd saying the item would be delivered the next day.
Unfortunately the item wasn’t given to the courier, so no delivery.
I phoned to cancel and spoke with a distributor covering multiple brands, so hardly the family company they pertaining to be.
The person I spoke with was polite, apologised and a refund was given immediately, so it’s hard to tell if this is a one off.
Really helpful staff!
Great customer service. Made a mistake on my order and they corrected it for me before it arrived the next day.
Dont let the other reviews put you off
Dont really get the other reviews, great experience, nice item but the colours where slightly different to what was advertised, ordered a colour and changed my mind a few hours later the team had no problems correcting and sending it out for next day delivery, i would use again!... based on other feedback might be worth keeping a better eye on stock levels advertised on website
DO NOT TRUST THESE CROOKS
The website looks great - do not be fooled. They take your money and after 5/6 days of holding it, they email you to say the stock isn't available!!
Look at other reviews - they say the same.
Absolute joke - hopefully the company will fold within a few months so they won't be able to con others.
Avoid
Bought an item on sale that was in stock, received an email 2 days later saying they couldn't fulfil the order due to stock issues. Probably sold it to one of their mates. Do not bother.

Reply from The Chimp Store
Do not bother ordering from here
Do not bother ordering from here. Recently ordered some trainers, when they arrived they were so blatantly fake. The insoles were falling out, and the glue around the sole was on the trainer and was already coming away. The box arrived battered and ripped. I then had to pay £8 tracked return for the pleasure of getting my money back. Don't waste your money stick to the likes of JD / OFFICE / etc etc

Reply from The Chimp Store
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







