The chocolate they make is amazing and scruptions and all good things. You will not regret buying their chocolate and its sustainable and ethical too which is an added bonus. The only thing i wish wo... See more
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I stupidly placed two orders a few hours apart and then emailed to combine the orders. Krystyna was super helpful, even when there was an issue with some of the chocolate bars not arriving all at... See more
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I have tried the creme brûlée which was gorgeous. The baklava inspired also delicious you make the best toffee/caramel. The baklavaty collab was nice my only issue is I like my chocolate from the frid... See more
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This company make fantastic products which are beautifully packaged. It’s evident that a lot of care and love goes into making these items. My only reason for not being totally satisfied on this occ... See more
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Company details
Written by the company
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Contact info
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, United Kingdom
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4.5
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Absolutely amazing
The chocolate pumpkin I ordered looked exactly as I expected and tasted divine. I can only recommend ordering from here, since I don’t know if there is any other shop that comes even close.
October 10, 2025
Reply from The Chocolate Smiths
Thank you so much for your lovely review — we’re so happy you loved your chocolate pumpkin! 🎃🍫 Hearing that it looked exactly as you expected and tasted divine is just the best feedback we could hope for.
It means the world that you’d recommend us — we truly appreciate your support and kind words. 💛
Yum!
Best chocolate ever, great flavours, and wafer thin chocolate with the perfect snap, pure perfection.
October 10, 2025
Reply from The Chocolate Smiths
Oh wow — what a lovely review! 🍫✨ We’re so happy you noticed the little details — that perfect snap is something we work really hard to get just right, so your words mean a lot. Thank you for calling it “pure perfection” — that’s about the nicest thing we could ever hear! 💛
The best chocolate
This is by far the best chocolate I have ever tasted! The flavours are incredible and nothing like any other brand.
October 10, 2025
Reply from The Chocolate Smiths
Ah, thank you so much — what an amazing compliment! 🥹🍫 We’re over the moon that you think our chocolate is the best you’ve ever tasted. We spend so much time dreaming up flavour combinations that feel a little bit different, so hearing that you love them means the world. 💛
Great products
Great products. I usually gift my purchases from the Chocolatesmiths, I've been lucky enough to get the easter eggs, pinata, pumpkin and bars. Everyone I've given too, now buys there own chocolate. And finally Great customer services.
October 10, 2025
Reply from The Chocolate Smiths
This is such a wonderful review — thank you so much! 🥰 We love that you’ve shared our chocolate as gifts (that’s the ultimate compliment!) and it makes us so happy to hear your friends and family have become fans too. 🎁🍫
It means a lot that you mentioned our customer service as well — we genuinely care about every single order, so your words have really made our day.
Wow!!
Wow!!! I was a little worried as I'm from Australia, been following you guys for 5 years now and decided to bite the bullet and give in to finally buy your chocolate (after realising you actually send everything to Australia!) Now, i will never be able to eat Australian chocolate again. And this is no joke, hands down amazing chocolate. Best I've evwr had. So well thought out with the combinations. Just so incredibly delicious. Mind blowing! Thank you so much! So glad to have more on the way!!
October 29, 2025
Unprompted review
Reply from The Chocolate Smiths
Oh wow — what an incredible message to receive all the way from Australia! 🇦🇺🍫 We’re so, so happy you finally took the plunge after following us for so long — and hearing that it was worth the wait honestly means the world to our little team.
We put so much love (and a lot of taste testing!) into those flavour combinations, so it’s amazing to know they’ve made such an impression. We’ll keep the deliciousness coming your way — and we’re thrilled to have you as part of our chocolate family down under! 🌏💛
Belated but extremely positive review!!!
I’ve been meaning to do this review for ages!! I fell in love with the chocolate smiths when I ordered a mystery box from them in 2024 and received the marvellous mint chocolate chip ice cream bar (side note: please bring this back, I’ve never tasted anything like it since) anyway, in September I ordered some grasshopper bars for my best friends birthdays, they’re twins! I thought they wouldn’t arrive in time so I emailed and asked if they could get here before the 27th of September. The customer service I received was exceptional. They dispatched my order as soon as humanly possible and upgraded my delivery to 24 hour at no extra cost. A business who cares. My best friends loved the gift!
September 19, 2025
Unprompted review
Reply from The Chocolate Smiths
This is such a gorgeous review — thank you! 💚 We’re so happy you discovered us through a mystery box and fell in love with the Marvellous Mint Chocolate Chip Ice Cream bar (noted loud and clear… we’ll feed that request to the kitchen elves! 🍃🍫).
I’m thrilled the Grasshopper bars made it in time for the twins’ birthday — and thank you for the kind words about our customer service. We genuinely care, and it means the world to know it showed.
Please tell your best friends we’re sending belated birthday wishes — and thank you again for choosing us for such a special gift.
I love this chocolate so much
I love this chocolate so much
I am a huge chocolate fan, however this is different it’s gooey, flavoursome, chocolatey deliciousness.
The only problem I have it trying not to finish the whole bar in one sitting. I’ve tried all the flavours and the golden bar is my favourite!
October 7, 2025
Reply from The Chocolate Smiths
This review has us grinning ear to ear — thank you! 🥹🍫 We’re so happy you’re loving the gooey, flavoursome, chocolatey deliciousness (our favourite three words!). And yay for the Golden Bar — she’s a star in our lineup. ✨
Totally get the “one sitting” struggle… pro tip: break it into chunks and hide half (from yourself) — or don’t, we won’t judge!
Thank you for trying all the flavours and for the gorgeous support.
Well-stocked
I have so many delicious bars stocked away for whenever the mood strikes. Every flavor is wonderful and unique. High quality. Great service!
October 7, 2025
Reply from The Chocolate Smiths
Ah, this is so lovely to read — thank you! 🍫✨ We love that you’ve built up your own little Chocolate Smiths stash (that’s absolutely the right way to do it!). It means so much to hear you’re enjoying the flavours and our service too.
Brilliant chocolate
Brilliant chocolate. Never had any issues with delivery. 100% recommend
October 7, 2025
Reply from The Chocolate Smiths
Thank you so much for such a lovely review! We’re so happy to hear you’ve enjoyed the chocolate and that everything’s always arrived smoothly — that means a lot to our little team. 🍫💛
Absolutely delicious and felt like such…
Absolutely delicious and felt like such a special treat! Posted in good time, BEAUTIFULLY packaged and made me feel like a valued customer
October 7, 2025
Reply from The Chocolate Smiths
This has absolutely made our day — thank you! We’re so happy you found the chocolates delicious and a real special treat, and that they arrived in good time and beautifully packaged. Making you feel valued is exactly what we’re here for. 🫶🍫
Reply from The Chocolate Smiths
Thank you so much for the lovely review — timely delivery, good packaging and amazing product is exactly what we aim for! We’re thrilled you enjoyed your treats. 🍫✨
If you want to go to heaven keep reading
Well, bless the angels for offering clearpay because when I tell you I've been waiting to try this chocolate. The budget did not allow but for my sons 21st I stretched to it and threw in a cheeky bar for myself. I haven't got to 45 without a lot of chocolate gaining my opinion, but THIS!!! Oh my days, the caramel is like nothing I've had before, the black forest my absolute favourite. The tangy with the sweet with the bitter with the smooth .....oh ...why did I wait so long . This'll be me now. A never ending payment to Chocolate Smiths and jesus it's worth it.
October 20, 2025
Unprompted review
Reply from The Chocolate Smiths
Oh wow — what an amazing review! 🥹🍫
Thank you so much for your kind (and hilarious!) words — you’ve absolutely made our day here at Chocolatesmiths HQ.
We’re over the moon that you and your son loved the bars — especially the Black Forest and that dreamy caramel! We put so much care into every batch, and hearing how much you’ve enjoyed them truly means the world to us.
And yes — bless the angels of Clearpay indeed! 😇
Thank you again for the love and support — we’re so happy to have you as part of our chocolate family. 💛
High quality and worth the wait.
High quality, delicious and interesting products. It’s a small batch business so you have to be organised to buy your preferred product and the dispatch times aren’t the quickest but the best things in life aren’t usually the easiest to get.
October 26, 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for such a thoughtful review — we’re absolutely delighted that you enjoy our chocolates! 🍫💛
You’ve summed us up perfectly — as a small-batch business, everything is handmade with care (and a little chaos!) so it can take us a touch longer, but we truly believe it’s worth the wait.
We really appreciate your support and understanding — it means the world to our small team.
Trick or treat pumpkin
Trick or treat pumpkin! HOLY SH!T IT’S AMAZING! I was unable to take a picture upon arrival as it was broken but considering it’s edible I didn’t mind, I’m in love with the flavours. I’m not a marshmallow fan at all but I couldn’t tell you it was marshmallow fluff. The sour apple caramel is so good, AND, having white chocolate that actually tastes good. Steffi you’ve done an amazing job and I’m in love with your creations.
October 23, 2025
Unprompted review
Reply from The Chocolate Smiths
Wow — what an incredible review! 🎃🍫 We’re absolutely thrilled that you loved the Trick or Treat Pumpkin (and especially that the sour apple caramel won you over!). Steffi and the team will be over the moon to read your kind words. Thank you so much for the love and support — it truly means the world to us! 💛
10/10
I was dubious about the price, but I've been looking for good quality chocolate for a while - specifically caramel, and I was blown away. You can definitely taste the quality, I only tried three different bars - but will absolutely order again, really impressed.
October 14, 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for giving us a try — we’re so happy to hear you were blown away! 💛 We completely understand being a little unsure at first, so it means the world that you can taste the quality and enjoyed the bars (especially the caramel — always a winner 😋). We can’t wait to have you back for your next chocolate fix!
Definitely worth the wait
Definitely worth the wait. Have been order from the chocolate smiths for a couple years now and am so happy it is finally a little bit easier to get hold of. The collaboration bars have all been incredible. My favourite bizarre bar is coffee and stoopwaffle hmmm the caramel is so good.
October 21, 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for your lovely review and for sticking with us over the years! 💛 We’re thrilled to hear it’s getting a little easier to grab your favourites — and that you’ve been enjoying the collab bars too! Coffee & Stroopwafel really is a dream combo (that caramel gets us every time 😍).
The flavours in these chocolate bars…
The flavours in these chocolate bars are like no other I've had previously. The chocolate is so creamy and dreamy and out of this world.
My favorite one though is definitely the coffee and stroopwafel one. yummy!
August 25, 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for your wonderful review! ☺️ We’re so happy you’re loving the flavours — “creamy and dreamy” is exactly what we aim for! The Coffee & Stroopwafel bar is one of our absolute favourites too (dangerously moreish, isn’t it?). Thank you for the chocolate love and support — it means the world to our little team! 💛🍫
Fantastic quality products
Fantastic quality products and such unique variety of flavours and fillings.
From consistently ordering monthly or so for the past 1.5yrs, I have LOVED every bar apart from one. They are very consistent, high quality and put the Cocoa farmers and team first and I love that. It isnt the cheapest, but its the best! And you can see the money go to the right places and they're worth every penny! May you continue for 12 years, and many more!
October 19, 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for your incredible review and for being such a loyal customer over the past year and a half — that truly means the world to us! 🌿🍫 We’re so happy you’ve enjoyed our bars and appreciate the care, consistency, and values behind them. Supporting our farmers and small team is at the heart of everything we do, so your kind words really resonate. We’re so grateful to have you with us on this journey — here’s to many more years (and flavours!) to come! 💛
Amazing chocolate and the flavours are…
Amazing chocolate and the flavours are incredible too!!! Everything we have ordered we have loved, no faults!!!!
October 18, 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for your lovely words! 🍫✨ We’re so happy to hear you’ve loved everything you’ve tried — that really means a lot to us. Knowing you’re enjoying both the chocolate and the flavours makes all the care we put into each bar so worthwhile. Can’t wait to share more with you soon! 💛
Simply Delicious
I have a huge sweet tooth and I stumbled upon TCS on social media and immediately fell in love just based off of their unique flavors and beautiful bars. Then I actually managed to get my hands on some!! It is the absolute BEST chocolate I have ever had!
July 11, 2025
Unprompted review
Reply from The Chocolate Smiths
hank you so much for your wonderful review! 🍫✨ We’re thrilled that you discovered us and even happier that our chocolate lived up to your first impression. Hearing that it’s the best you’ve ever had truly means the world to our small team. We hope every bar continues to bring a little extra sweetness to your day! 💛
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