The Claims Guys Legal Reviews 

5,042
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,237 reviews, reviewers had a great experience with this company. Customers frequently share that the support team provides helpful guidance throughout the entire procedure. Reviewers often mention how wonderful it is to receive consistent status updates regarding their ongoing finance claims. People genuinely appreciate the dedication shown by the staff in managing complex documentation tasks very smoothly. Some reviewers were not happy with customer communication, noting that they repeatedly received identical requests for personal identification documents. A few consumers also experienced frustrating communication delays when trying to contact support representatives by phone or email without ever receiving timely replies.

What people talk about most

Claim

People report ambiguous experiences with claim, as many consumers praise the regular progress updates and... See more

Customer service

Customers had ambiguous experiences with customer service regarding their claims. While many reviewers... See more

Response time

Consumers find response time to be ambiguous, with some reviewers praising regular updates and quick... See more

Customer communications

Reviewers express deep frustration and dissatisfaction regarding customer communications, highlighting that... See more

Service

Customers consistently note ambiguous experiences with service, often praising outstanding support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was informed by yourselves that you could deal with my car finance claim even though I didn’t have any documentation. Since then you have requested information from myself on several occasions even... See more

Rated 4 out of 5 stars

They are very thorough and they keep me updated but the actual legal system is very set up for the big company offenders. They ok with them taking the money of us but when they find out the company ha... See more

Rated 4 out of 5 stars

So far, the service I have received from The Claims Guys Legal has been outstanding and I am sure this will continue till this issue has been settled.

Rated 4 out of 5 stars

They keep regularly updating me on the progress of my claim. They are understanding of the clients frustration at the length of time the process is taking. They are caring. Knowledgeable and professio... See more


Company details

  1. Legal Services & Government

About The Claims Guys Legal

Written by the company

We specialise in helping our customers claim refunds and compensation that are rightfully theirs.

Due to our legal expertise, we offer a comprehensive service that utilises all possible options to make sure that you are not only remedied for your claim, but kept informed throughout and given clear, jargon-free advice on your options.


Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.9

All reviews

(5,042)

1,216 reviews in the last 12 months

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Rated 3 out of 5 stars

Claiming

Finding the claims process very long winded with no true outcome or direction, continuos emails containing the same information

September 22, 2026
Unprompted review
Rated 3 out of 5 stars

The amount of times you have asked the…

The amount of times you have asked the same question in my opinion is very excessive, including needing to send proof of who I am.
I don’t know of any other company that has insisted this level of questioning.
Can be very annoying and in my case, stressful! This has been ongoing for more than 2 yrs!

September 22, 2026
Unprompted review
Rated 3 out of 5 stars

How many claims and percentages

I would like to know what sort of settlement that I should be expecting and how much of that your company takes, as this has not been outlined to me yet!!
Are we still working on two claims?

Regards

Jason Batten
07500111412

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Well done guys

Well done guys, you are keeping me informed very well and I just hope the outcome will be positive as you have been throughout this campaign.
Chris Davies

September 21, 2026
Unprompted review
Rated 2 out of 5 stars

Initial responsethey couldnt answer…

Initial responsethey couldnt answer Phone e mail and Registered letters . I had to go to Rochdale by bike to actually get a responce where i found many excuses which i stamped on when i got there . We have had 41 letters saying we have we might they are talking about now up to 2027 REALLY

September 21, 2025
Unprompted review
Rated 2 out of 5 stars

Too long

Taking far too long and just keep asking for signatures. It’s been going on for well over a year now.

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Big Thanks.

Big Thanks.
Very thorough and professional, keeps me informed every month without fail, more than pleased to have gone through them

September 21, 2026
Unprompted review

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