I was informed by yourselves that you could deal with my car finance claim even though I didn’t have any documentation. Since then you have requested information from myself on several occasions even... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About The Claims Guys Legal
Written by the company
We specialise in helping our customers claim refunds and compensation that are rightfully theirs.
Due to our legal expertise, we offer a comprehensive service that utilises all possible options to make sure that you are not only remedied for your claim, but kept informed throughout and given clear, jargon-free advice on your options.
Contact info
Hamilton House, Church Street, Altrincham, WA14 4DR, Cheshire, United Kingdom
- feedback@theclaimsguyslegal.com
- www.theclaimsguyslegal.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Claiming
Finding the claims process very long winded with no true outcome or direction, continuos emails containing the same information
Working with the Claims Guys Legal
Working with the Claims Guys Legal made things very easy to understand. Thank you for helping me with this.
John Morris
The amount of times you have asked the…
The amount of times you have asked the same question in my opinion is very excessive, including needing to send proof of who I am.
I don’t know of any other company that has insisted this level of questioning.
Can be very annoying and in my case, stressful! This has been ongoing for more than 2 yrs!
How many claims and percentages
I would like to know what sort of settlement that I should be expecting and how much of that your company takes, as this has not been outlined to me yet!!
Are we still working on two claims?
Regards
Jason Batten
07500111412
Keeps providing regular updates and the…
Keeps providing regular updates and the process for claiming has been very smooth
Well done guys
Well done guys, you are keeping me informed very well and I just hope the outcome will be positive as you have been throughout this campaign.
Chris Davies
Had a good experience ever since you…
Had a good experience ever since you handled my claim .Thanks.
Initial responsethey couldnt answer…
Initial responsethey couldnt answer Phone e mail and Registered letters . I had to go to Rochdale by bike to actually get a responce where i found many excuses which i stamped on when i got there . We have had 41 letters saying we have we might they are talking about now up to 2027 REALLY
You have kept me upto date with how…
You have kept me upto date with how things are going which is good
I think the best thing about the claim…
I think the best thing about the claim guys they do keep in touch and let you know what’s going on.
I like that they keep me up to date…
I like that they keep me up to date every month especially since the whole process is taking longer than anticipated which is not their fault!
But I would like to be able to contact them as well!
Although it’s been a fairly long period…
Although it’s been a fairly long period we have been constantly updated by The Guys and appreciate the work they are doing. Well Done Guys
Too long
Taking far too long and just keep asking for signatures. It’s been going on for well over a year now.
Yous are very good company to help me …
Yous are very good company to help me try get my claim sorted out yous are a great company always keeping me updated with your emails to me can't thank yous enough. Excellent
This is the slowest dealings I've ever…
This is the slowest dealings I've ever been involved in. Poor service
Yoy are keeping me right up to date and…
Yoy are keeping me right up to date and i have faith you will get best for me
Big Thanks.
Big Thanks.
Very thorough and professional, keeps me informed every month without fail, more than pleased to have gone through them
Very professional
Very professional
Kept up to date at all stages
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








