The Company Warehouse Reviews 

179
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

James has been stellar, I have very little free time atm and so have had to reschedule some calls and he's always polite and understanding. Also I have been tentative in diving head first into things... See more

Rated 5 out of 5 stars

They do an ace job! I made contact online through the website for free & they answered lots of business related questions, even questions that were not really relevant to company formation they... See more

Rated 5 out of 5 stars

A total lifesaver! James helped me this process from start to finishes giving me loads of additional advice and items to be mindful of- not just during the set up phase - but also on an annual basis.... See more

Rated 5 out of 5 stars

I have recently started my own business, the process for which was expertly handled by single point of contact at The Company Warehouse. No query was too silly or small to address, usually within a... See more

Company replied

Company details

  1. Business and IT Consulting Agency

Information provided by various external sources

Limited Company Formations, Company Name Check, Company Secretarial Services, Registered Office Service, Domain Name registration, Bookkeeping services, Corporate Logo Design, Printing, VAT registration from The Company Warehouse


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

179 reviews

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4.5

All reviews

(179)

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Rated 5 out of 5 stars

No smoke and mirrors - accounting and tax made EASY

A small business accounts and tax an so on is a minefield that is daunting to say the least. I was recommended Company Warehouse by an accountant who had too many clients to take me on.
From first contact they are persistent and efficient.
The very first conversation with Rachel Bone left me feeling much calmer and in safe hands. She answered all my questions and even gave suggestions. There was always a happy to hear from you tone in her voice and nothing seems like too much trouble.
What a relief and a pleasure. I was then al signed up and supported and passed over to James my dedicated accountant. Again so professional and friendly and cant do even to help.
The online system is perfect for keeping you in control and the monthly payments keep you financially floating, on the right side of the law with your business whilst not being with a huge accountancy bill. Whilst not the cheapest out there - professionalism, experience, efficiency and communication is in abundance. Thank you so much all at Company Warehouse. Already sent over 3 referrals this morning before even writing this review :)

May 20, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I have used this company since I started my company 4 years, they are all ways there to help with all yours need from start to finish from an email address to a full designed website would not look else where all the staff give it 100% at all times

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

The team at Company warehouse have been…

The team at Company warehouse have been incredibly helpful from the get go and their customer service is up there with the best. Rachel, Hashim and James have all been great and their expertise has assisted me no end! I would recommend them highly for anything from business/website set up to accounts and payroll assistance.

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

The company warehouse helped me set up…

The company warehouse helped me set up the business over five years ago,
they have helped with all aspects of my business, email, website, web support.
They have been an excellent company the help and support the have provided over the years has been invaluable.
I would 100% recommend them

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

Superb and professional help..

Superb and professional help... outlining exactly the parameters for what I would need to do next as a Sole Trader. Rachel answered all of my questions and suggested that should I exceed the £1000 self-employed status as a Sole Trader -- that I could engage an in-house accountant to facilitate my tax payments and maximise the most of new business.

June 27, 2019
Unprompted review
Rated 1 out of 5 stars

Terrible customer service.

I asked the if they can help with changing the name of my business on facebook as I was struggling to change it in the settings. They told me they can do it for £30. They did exactly the same thing I tried many times. When I found out they just tried to changed the name the same way I tried which is 3 clicks in the settings typing in the new name and a click on the "change" button. Not more than 2 minutes!
I contacted them and asked for a refund as the name had not changed after their attempt either and I found it ridiculous that they still charged me £30. £30 for 3-4 clicks and typing in a company name.
That's what I call a rip off.

They have ignored my emails for months. Still no refund. Ridiculous customer service.

May 14, 2019
Unprompted review
The Company Warehouse logo

Reply from The Company Warehouse

Hi Richard,

We are very sorry that you feel unhappy with the service you have received from www.thecompanywarehouse.co.uk, we always aim to exceed our client’s expectation whilst delivering exceptional value for money.

We note that you have been a client of ours since September 2015.

During this time your total account spend with us has been £573.92 or just £0.43 per day for which we have provided the following services:

Registration of 4 domain names including renewals where required;
Building a website for your business in September 2015;
Upgrading your website in 2016;
Writing pages of content for your website;
Hosting for 2015/16, 16/17 and 17/18;
Email addresses for 2015/16, 16/17, 17/18 and 18/19.

We have dealt promptly with all your support tickets on your account. The ticket numbers are:

40552, 40618, 40705, 41809, 47287, 47288, 47290, 47669, 47846, 47878, 48309, 48695, 50147, 54269, 60843, 61215, 61235, 61999.

In November 2018 you asked us to change the name of your Facebook business page. We agreed a fee of £30 to cover the cost of our support team’s time which included the time taken liaising with you to obtain administrator rights to your Facebook account. We provided you with a screenshot of the response from Facebook on ticket number 61215 once we had completed the request with them. Unfortunately Facebook have still not changed the name of your business page. We understand you are disappointed with Facebook’s slow support.

We are always very clear that when we carry out work for client’s on any third party platforms that we cannot guarantee results that are out of our control. Accordingly we do not feel that misrepresented what we would do for the agreed fee, that the fee was excessive or that you are entitled to a refund.

We wish you every success in the future for your business.

Rated 5 out of 5 stars

Great company to work with

Great company to work with, easy to communicate with. Highly recommended to all those seeking to find professional and reliable help. I hope your expierance will be as good as mine.

LPS General Logistics Ltd.

January 15, 2018
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience, Set up my company with no hassle quick and easy and vat reg i am very happy with this stress free set up service would recommend to anyone setting up a business.

December 22, 2017
Unprompted review
Rated 1 out of 5 stars

Messed around from start to finish

Messed around from start to finish and cancelled my order as a result. They used to be really good, now I find them unhelpful, and they're customer service uncooprative and uncompassionate. Terrible Terrible Terrible! Will NOT be using them again. Such a shame

December 17, 2017
Unprompted review
Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, with detailed explanation of everything each service provides. Pleasantly surprised to find a one-stop shop for getting my new business up and running. Once I've got started with my domain name and email, I'll probably be back to build on my package!

December 1, 2017
Unprompted review

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