The Cornish Bakery Reviews 251

Canterbury Shop
Firstly, we chose to eat in but were told that there are no plates due to the dishwasher not working!
Secondly, the toilet lid was broken and the toilet paper was resting in the sink!
Thirdly, we commented to the lady behind thee counter only to be told that we had been given a discount on the food and drink (takeaway price). And, we could always "go somewhere else" which if we hadn't already paid we would have done.
The sausage rolls were lovely. We cleared our own table! It's such a shame this place has dropped to this standard.

Popped into the Cornish Bakery at the Ashford Designer Outlet recently and overall had a good experience. The staff were friendly and very welcoming especially Chloe who helped me with a recommendation on the apple and rhubarb pasty which was as good as she said it was. Very pleasant experience, I will be back.

Thankyou Chloe your a star.

We went to the branch at Ashford Designer Outlet. We ordered a latte and a hot chocolate, the hot chocolate and the latte were both very bitter. With the hot chocolate leaving a horrible taste in my mouth for a good hour afterwards. I even went to the local supermarket to get a bottle of water to try to get rid of the taste. Even that hasn’t completely got rid of the horrible taste!!The carrot cake was ok but the chocolate brownie was very stodgy and ‘wet’. It is the worst £16 we have spent on drinks and cakes. We will not be returning to the Cornish Bakery again.

Went in ordered warm large traditional pasty which is quite expensive & a regular hot chocolate, trouble was there was a 10 minute wait for the drink as they were busy chatting on the drink machine plus someone who works there went to the machine & made drinks for their friends who came in after me. When I complained nobody cared. Hot chocolate was not nice. I won’t be going again, expensive for what it is and rude staff. I had been 5 or 6 times before… cold pasty in the end

Very poor, Luke warm latte and americano very small so very strong as well, more like a black flat white. Very poor selection of cakes, only one gluten free option and no vegan cakes. There was a vegan pasty tho.
Would not recommend:(

Great friendly staff at Hereford branch - already know my drinks order which is a nice touch. The coffee is the best there and I can’t go anywhere else now!

Card payments only at Stamford. Who do they think they are, dictating that you cannot use cash, which is legal tender.

First visit to shop in Winchester. Really friendly staff. Great hot chocolate which isn’t powder. Delicious gluten free chocolate brownie

It was a busy time and there didn’t seem to be enough staff, but the customer service was still very poor.
There were no clean tables, so I cleaned one myself and moved the dirty cups to the side. However, a staff member who appeared to be on her break complained very loudly that people had left dirty cups there. What are customers supposed to do — sit at a table full of dirty cups?

Also, when I asked the staff member making drinks if I could have a knife for my pastry, he tutted and responded with a very unpleasant attitude.

The coffee was bitter and far too hot — not enjoyable at all.

Overall, it was a very disappointing visit.

This is my first & last visit. I was in Worcester on a cold day and thought I'd try out the Cornish Bakery. I ordered a bacon and cheese croissant and drink and paid for it. I looked at my order and it didn't seem to be warm and I asked if it was heated and she said it wasn't. I asked if it could be heated and they said no they have no way to heat anything. Seriously ??? (So far not impressed). At this point was annoyed... I then took my tray with a cold croissant and drink to the dining area. There were only a few people at tables in there, but several tables were very dirty and stained.
I turned around and returned to the counter with my tray and asked for a refund. The young woman was quite indifferent.
I will not be returning.

PS. For lunch I went across the way and got a hot lunch in clean surroundings.

The West Bay Cornish Bakery is a lovely place to go for a coffee/cake/snack. Staff are friendly and efficient. It has the sort of atmosphere where I feel I could sit with a book and relax.

Cornish Bakery Gloucester Quays.
Coffee not hot, cream served in a small pot/dish — at least 50% less than the supplied Cornish Cream tubs, scones on shop window ledge ( not on plates) and also half the size, pastries layout over loaded. Shortage of pasties due to oven breakdown - was fixed after arrival. I think the area/regional manageress in attendance.
Store showing lower standards since previous manageress moved to new store/shop. ( Yes as a Cornishman I’ve used the Quays store for many years)

We go here regularly for coffee and the coffee is lovely. This time I had a slice of quiche. The quiche was cold and just full of egg and peas, nothing else. I had one mouthful.It tasted horrible. I handed it back to the young man that served me and he was very apologetic. He passed on my comments and nobody came over to speak to me or offer my money back. Very disappointed.

Food is amazing, one of my go to’s for lunch. coffee is really nice, the staff are always really friendly and helpful whenever i go there. not a single fault <3

While the pasties from the Cornish Bakery in Hereford and Gloucester are good, today’s experience in Hereford has cast doubt in our minds about ever buying your sweet pastries again.
My wife and I enjoy French Almond Croissants made with real almonds, almond paste, marzipan and almond essence and light flaky pastry.

On walking past your shop I saw numerous pastries which had just been baked. I asked if they were almond croissants, as they looked very appealing, and was assured they were and I bought one. At £3.80 each I had high expectations. The two girls behind the counter were very pleasant, friendly and obliging, warning me that it was very hot.

Sadly this was not an almond croissant as we know it. When cooled sufficiently to eat, it was a soggy pastry case with an unknown variety of jam in it, There was an initial hint of almond flavouring, and a few sliced almonds on the surface gave the appearance of the genuine article.

Most of all the main flavour was really unpleasant, being metallic or as my wife suggested, fishy. We both found it frankly very unpalatable. It has left a lasting taint in my mouth and palate which has not gone after 6 hours, and a meal. It might be the excessive raising agent used, or contaminating oil or fat. I would be interested to know the actual ingredients if they are available.

I initially did not want to write a negative review as it reflects badly on the staff who were working hard. The food displayed reflected pride in their work and could not be faulted. However a phone call to discuss this with the manager, in mid afternoon, was not successful.
I would be grateful for a reply addressing my concerns, from the head office. Thank you.

I come into the Taunton branch regularly for a coffee and pastry. All the staff are super friendly (i was served by Sarah today).
Great coffee and the best pastries!

In street where it's card only, which tells me the HQ doesn't trust the staff with cash, none of those working today looked over 20 either so it's not like they have fourteen year olds on the till. The tables were dirty and its awful service. Went in for something to eat and had a cheese and bacon croissant, the bacon was burnt, the cheese wasn't melted and the croissant was still raw, I have no idea how someone who works in a kitchen screws up that badly.

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people ar the front who have ordered can end up with no where to sit. Perhaps needs a polite sign not to reserve seats until you have purchased food. Customers even reserving seats with items of clothing despite being at the back of the cue. I am sure if there was a sign people would not do this although I understand the elderly and disabled would need to sit.it was the Stamford branch I went to.

The team led by Leanne at Bourton on the Water provide an outstanding service. The setting while a little rough around the edges is in a stunning location. The coffee and pastries/pasties never fail to deliver. Leanne is an amazing leader and employee who cares about her role and the customers satisfaction whether they are staying in or taking away from the Cornish Bakery. Honestly both Leanne and the staff deserve higher than 5 ⭐️⭐️⭐️⭐️⭐️⭐️

Norwich and Salisbury branches: Not taking cash is a red flag, it's for staff benefit not customers. Never seen worse queues because of cash as claimed.
Union coffee was great choice and quality. Mostly served very well but not that consistent. Maybe staff need some more training. Strangers of Norwich are great barista trainers.
Prices are over inflated but you do get great coffee. Food has suffered shrinkage making overall value for money worsen.