The Cornish Bakery Reviews 251

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, welcoming, and efficient, often highlighting specific individuals for their exceptional service. Many also appreciate the quality of the coffee and pastries, with some mentioning specific items like the shakshuka croissant, sausage rolls, and traditional pasties as delicious. The locations are often described as lovely and convenient. However, some people were dissatisfied with the product quality, citing issues like burnt bacon, uncooked croissants, or cold and unpalatable pasties. There are also concerns about the consistency of service and product availability, with occasional reports of lukewarm coffee or limited selections. A few reviewers also mentioned issues with staff attitudes and cleanliness of tables.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the delicious coffee, cakes, and... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the staff for being... See more

Quality

People report ambiguous experiences with quality. Many customers praise the delicious coffee, cakes, and... See more

Location

Reviewers highlight ambiguous aspects of location. Many customers praise the fantastic and stunning... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the friendly, efficient, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:3... See more

Rated 3 out of 5 stars

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

251 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Cornish Bakery in Long Eaton

Cornish Bakery in Long Eaton. I was Gobsmacked by the Price of a Sausage Cob, £4.25, the Sausage was burnt and not good quality, I had a piece of Carrot cake £2.75 which again was not good quality, such false Economy, I know things have increased in price but I would expect a decent quality product, TERRIBLE, can’t believe there were so many in the Shop, my taste Buds must be too Sensitive or something? 1st and last time I will be going!!

December 8, 2023
Unprompted review
Rated 1 out of 5 stars

Just bought and threw away a carrot…

Just bought and threw away a carrot cake and a feta/onion tart bought at the Hastings Old Town branch. The assistant put the, in a bag to take away but when I opened the bags the Carrot cake had discoloured icing covering on 2/3rds of the cake and the Feta tart was mostly uncooked pastry. I will avoid in the future.

November 23, 2023
Unprompted review
Rated 3 out of 5 stars

It was okay

We visited the Norwich store. It was all okay, we had 2 different pasty’s and a coffee, both were okay but nothing impressive and the coffee was very bitter/burnt tasting.
The shop itself was nice, spacious and clean and the staff were nice but not very chatty.
Overall it was okay, but we probably won’t come back.

November 18, 2023
Unprompted review
Rated 1 out of 5 stars

Very poor for dietary requirements

Very poor for dietary requirements. The only thing that was Gluten free, apart from salad, was the tortilla and the ubiquitous chocolate Brownie. When I think.of how many different bakeries/pasty shops in Cornwall have a Gluten free pasty option there is absolutely no excuse for this nationwide chain not to provide one. Won't be bothering to visit my local one in Salisbury-if they can't cater for people like me then they don't need my money!

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

What a wonderful bakery

What a wonderful bakery. The atmosphere, assortment both sweet and savoury is excellent. I had the joy to eat the Cherry and almond croissant …absolute perfection. Everyone so helpful , fabulous atmosphere:)

October 29, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid cashless company

After someone said they are a lovely business with great food I went to check them out only to find out that after I tried to pay they refuse cash. Told them I got the right change. Still a big no so left everything on the counter and told them why I was leaving and left. NEVER AGAIN WILL I GO ANYWHERE NEAR THEM

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Pop in today in Norwich

Popped in today in Norwich
Wow what can I say. What a lovely place, a lovely choice of pastries, staff very warm and welcoming, was served by Louise, nothing was too much trouble. We had the croissants. They were lovely, buttery and not too flaky. We took a couple of the sausage rolls home with us and they were absolutely delicious. The meat was tender, tasty and not too much pastry . When go back into Norwich, we will be definitely heading back in there.

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Cornish Bakery, Totnes

Often use Cornish Bakery cafes while travelling around the UK in my campervan. Recently [15th Sept] while touring Devon stopped off at Totnes Cornish Bakery for afternoon tea. Also bought a pasty to take away for later.....unfortunately on leaving left it in my bag under the table and forgot about it. While waiting for the Dartmouth bus some distance away a chap from your shop [sorry i didn't get your name] amazingly appeared with my bag & the all important pasty.....that's service! Please thank Charlotte & staff for tracking me down and going above the call of duty. It was my second visit of the day as i also called in during the morning....your pasties really are that good. Geoff [Oxfordshire]

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Have been visiting the Cornish Bakery…

Have been visiting the Cornish Bakery in Lymington Hampshire for a long time now where all their pastries and food is first class. Since Sarah the manageress joined the company the whole ambiance and cleanliness has improved ten fold which is a big improvement. Can't recommend it highly enough.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

tasty pastie and cornish pastie

As a bus driver we get about so know a good late when we taste one , excellent taste good service friendly to. Pasties are scummy .Had a bread pudding to die for must have been slow baked in a bain marie lovely vanilla flavouring

September 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great stop

Was at the Cornish Bakery at Gretna Gateway today and was really impressed with the quality of the food and the friendliness of the staff. I would recommend a visit and I will definitely be back

September 7, 2023
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Hi Dennis, thank you very much for the lovely review. The team work so hard to make sure every customer is given the best service and its great to hear they have done an outstanding job. The feedback will be passed onto the team and I'm sure it will make their day.
Donna, Bakery Manager

Rated 1 out of 5 stars

Uncomfortable experience - Bourton on water

Visited Bourton on Water today 2/8. My partner waited outside with our newborn while I negotiated our order, unsure at this stage if we would eat in or take out, it got a little busy all of a sudden, but the friendly staff member remained focused on my order and advised that they had room to seat us inside as there was more available seating to the back, which was well received. After settling up I went out and informed my partner that we were welcome to sit inside with the pram, so she comes in and I wait for the coffees; so far so good. Whilst seated we were approached by a female member of the team who without hesitation proceeded to tell us we could not eat in as we had take away cups and bags with our food, I explained what had happened at the till, she demanded to know if I had paid extra to dine in, I of course didn’t know if the clerk charged me at the till for the pleasure, so I offered to add to a tip jar if he hadn’t, this was not acceptable to her, after I asked her if she’d like us to leave she said yes if it became busy we would have to go. I figured I would sense check myself on the way out, and there was no signage or other indication such a rule existed. I’m no expert in customer service but I wouldn’t expect this type of interaction is acceptable in any hospitality setting.

We were made to feel really uncomfortable while we rushed our lunch to get out of there. The young chaps on the counter were helpful though, I hope their summer job isn’t too toxic!

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

What a great place friendly atmosphere…

What a great place friendly atmosphere food was delicious and service was second to none will definitely be returning here well done team

We visited your Beverly store

August 19, 2023
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Hi, thank you for your review, its great to hear that our bakery team have done a fantastic job delivering your great food and service. Please can you confirm which location you visited so we can forward on the lovely comments.

Rated 5 out of 5 stars

Gloucester quays

I spend time in the Cornish bakery every week while my daughter attends tutoring. The staff, especially Charlie, are always so welcoming and helpful. They have the best scones I have tasted and I am always buying danishes and sausages rolls for the following day as my children look forward to their Wednesday morning breakfast treats.

August 15, 2023
Unprompted review

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