The Cornish Bakery Reviews 251

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, welcoming, and efficient, often highlighting specific individuals for their exceptional service. Many also appreciate the quality of the coffee and pastries, with some mentioning specific items like the shakshuka croissant, sausage rolls, and traditional pasties as delicious. The locations are often described as lovely and convenient. However, some people were dissatisfied with the product quality, citing issues like burnt bacon, uncooked croissants, or cold and unpalatable pasties. There are also concerns about the consistency of service and product availability, with occasional reports of lukewarm coffee or limited selections. A few reviewers also mentioned issues with staff attitudes and cleanliness of tables.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the delicious coffee, cakes, and... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the staff for being... See more

Quality

People report ambiguous experiences with quality. Many customers praise the delicious coffee, cakes, and... See more

Location

Reviewers highlight ambiguous aspects of location. Many customers praise the fantastic and stunning... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the friendly, efficient, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:3... See more

Rated 3 out of 5 stars

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

251 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The food and service were outstanding.

The food and service were outstanding.
The fruit pastie and fruit scone, delicious.
Nothing too much trouble. Even pouring cream for the pastie. Not on the menu, however when custard was requested, cream was offered as an available alternative option.
Great place to take the weight off for afternoon tea. Gloucester Quays

March 11, 2024
Unprompted review
Rated 2 out of 5 stars

Overpriced for a dry pasty

Overpriced for a dry pasty. Always chaotic service and have to wait ages. Staff are friendly though even though they run like headless chickens. Coffee very good.

March 10, 2024
Unprompted review
Rated 5 out of 5 stars

The best coffee shop in Dorchester

The best coffee shop in Dorchester. Mike and the team always are very welcoming and deliver a great service every time. Lovely cakes and pastries too. Wouldn’t choose to go anywhere else for coffee!

February 25, 2024
Unprompted review
Rated 1 out of 5 stars

Norwich cleanliness issue

Visited Norwich branch for first time. Staff seemed friendly, but didn't look very happy, coffee overpriced and bitter. Ordered black americano and a mocha.

Worst was the state of the shop. Were there about 45 minutes at mid afternoon and at no time were any tables wiped down. Had to do this ourselves. Floors hadn't been swept and were sticky. Wasn't so busy that these things couldn't be done. Crumbs were built up on the floor around the edges of the counters and furniture.

Bathroom had standing water under dryer and sink.

People seemed to be enjoying the food, but won't be attending again.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered online 8 large Frozen…

Ordered online 8 large Frozen traditional pasties on Feb 5th. 2024
Arrived 2 days later in packaging I would only describe as a work of art. All 8 were still froze solid so straight into the home freezer.
Cooked my first one the following day..Wow it really took me back to my MUCH younger days when holidays in Devon & Cornwall were a regular treat. The traditional pasty was fabulous and VERY filling, no need for any extras on the plate. Cooking time was about 1hr ish ( until a lovely brown crust
had appeared. For me these are a real treat and they will last at least 3 months in the freezer. Looking forward to Tomorrow!
Thanks guys..
Mick....Nottingham

February 8, 2024
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Hi Mick, thank you for the feedback and lovely comments. We are so happy to hear our pasties have been delivered to you with the care and attention that we make them in and you have enjoyed eating them.
Cornish bakery

Rated 1 out of 5 stars

Just visited Stamford branch at 16.30…

Just visited Stamford branch at 16.30 and told no hot drinks or sit in service as they had switched everything off and done the last pot wash. Questioned why as they shut at 17.00 and just told sorry there’s nothing they can do. Absolutely disgusting!!! Chairs and tables also packed away.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Delicious!

Delicious pastries and the best cornish pudding ever. Food always fresh and tasty with good selection. I would definitely recommend :)

January 27, 2024
Unprompted review
Rated 1 out of 5 stars

Incredibly overpriced on just about…

Incredibly overpriced on just about everything. Seems to be geared up more so for visitors. They also refuse to take cash, on the written note near the tills it states that it's takes longer using cash yet I've seen their excuses of distance to banks within these poor ratings. Well most other small businesses manage to still use cash! Will not use again.

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

Kind considerate friendly highly recommend

Amazing environment very kind friendly and inviting.

So accommodating of children.

Great look go above and beyond for the customers

Accommodating of additional needs.

Steps into and to toilet just to be aware of.

Would highly recommend going will be returning.

January 21, 2024
Unprompted review
Rated 4 out of 5 stars

Keswick Cornish Bakery

Friendly welcome, nice atmosphere, delicious afternoon tea. Dog welcome. Thank you to the very pleasant lady in charge and serving

January 19, 2024
Unprompted review
Rated 1 out of 5 stars

Reuse to use shops that refuse to take…

Reuse to use shops that refuse to take cash

January 9, 2024
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Dear Sophie, Thank you for feedback. Our cashless policy is a difficult decision made with a deep consideration of our customers and consultation with our team members. We are a growing independent business and whilst some of our bakeries are in central locations that have a facility to bank cash, most of our bakeries are in rural locations where banks and post offices have now closed, with very little likelihood of reopening.
We want to offer our customers a consistent service, and we therefore feel it will cause more confusion if some of our bakeries take cash and some do not. We currently believe being a card-only company has added benefits, in that it’s cleaner, speeds up service and is safer for our teams.

Thank you again for sharing your feedback which is much valued and always taken into consideration.

Rated 5 out of 5 stars

Great coffee and cherry croissants on…

Great coffee and cherry croissants on New Year’s Day. Served by Sam and she was awesome. Totnes Cornish Bakery is amazing

January 1, 2024
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Dear Baz, thank you for your feedback, please can you share which location you visited to info@thecornishbakery.com so we can share your compliment with Sam!

Rated 1 out of 5 stars

One of the most racist experiences ever

The pastries were not that bad but the service overall was horrendous. One of the staff simply ignored me and gave me a dirty look due to my skin colour.

December 28, 2023
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

Hi there, thank you for your feedback, please can you contact us on info@thecornishbakery.com with the location you visited and we will investigate this with the area manager for you. Kind Regards, Cornish Bakery

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