The Cornish Bakery Reviews 251

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, welcoming, and efficient, often highlighting specific individuals for their exceptional service. Many also appreciate the quality of the coffee and pastries, with some mentioning specific items like the shakshuka croissant, sausage rolls, and traditional pasties as delicious. The locations are often described as lovely and convenient. However, some people were dissatisfied with the product quality, citing issues like burnt bacon, uncooked croissants, or cold and unpalatable pasties. There are also concerns about the consistency of service and product availability, with occasional reports of lukewarm coffee or limited selections. A few reviewers also mentioned issues with staff attitudes and cleanliness of tables.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the delicious coffee, cakes, and... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the staff for being... See more

Quality

People report ambiguous experiences with quality. Many customers praise the delicious coffee, cakes, and... See more

Location

Reviewers highlight ambiguous aspects of location. Many customers praise the fantastic and stunning... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the friendly, efficient, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:3... See more

Rated 3 out of 5 stars

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

251 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolute JOKE dirty place

Absolute JOKE dirty place, dirty looks and what a disgrace. There is nothing Cornish about over priced garbage served in Scotland. Tastless, do not take cash and just day light robbers AVOID AT ALL COSTS unless of course you have no taste buds and want to waste your money. The tables were filthy the toilets even more so. A Hygiene JOKE Disgusting

July 18, 2024
Unprompted review
Rated 2 out of 5 stars

Poor customer service and NO manners from staff

Before eating my pastry I had been put off by the rude dismissive counter assistant. I felt an inconvenience not worthy of having basic manners used to tell me where to pay and only card payment taken. The staff seemed fluent in gruntish with the exception of slagging customers and there reviews off whilst smoky around the corner on their break, all they loudly said then was Very clear and not very kind about customers. Manners and customer care lacking in staff but unkind words about customers in abundance. It was unfortunate I’d sat down to write the review where staff smoked on the busy corner.
Pasty cheap ingredients lacking in substance.
Will not visit this shop again.☹️

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great coffee - great staff!

Hubby and I visited the Cornish Bakery yesterday ... The coffee was amazing (and I'm fussy with my coffee!) Service was great and the ladies serving were friendly and welcoming. I'd recommend without hesitation 😊 Thanks ladies!
Wendy and Steve xx

July 1, 2024
Unprompted review
Rated 2 out of 5 stars

Tables not getting cleared

The coffee was good but tables do not get cleared adequately. Was with a couple of friends this afternoon for the best part of an hour. In that time, I didn’t see a single table cleared or washed. Approximately half of the tables were full of empty plates & crockery. Perhaps there aren't enough staff or leadership is off but result is crappy. People having to clear their own tables - just not good enough..

June 30, 2024
Unprompted review
Rated 1 out of 5 stars

The Cornish Bakery Whitby

Whitby, The Cornish bakery, Church St.

Purchased takeaway goods, i offered cash and was told payment is card only !, i swiped my card and was told sorry that did not work please swipe again, i did and it was accepted.
On receipt of my bank statement it confirmed i was charged twice for the same amount.

I emailed the shop and they cannot even be bothered to reply.

May 2, 2024
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

We are sorry that you have been charged twice for your purchase. We have not received an email from you but if you email us on whitby@thecornishbakery.com or ring on 01947 825781 we can look into it for you!

Rated 5 out of 5 stars

We went to cornish bakery in rye and Lisa c was amazing

We went to cornish bakery in rye and was severed by a nice lady her customer service is amazing very helpful my daughter as autism and she was brilliant with her .and we had eaten and our table was cleaned we have been in few weeks ago on our own but this time with ourdaughter and serverd by Lisa c both occasions amazing customer service ❤️

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Really great pasties

Really great pasties, good cakes and good ambience. And bonus they give amazing big dog biscuits in Bury Saint Edmunds.
The shop is too popular and could do with more seats.

May 25, 2024
Unprompted review
Rated 1 out of 5 stars

So disappointed

So disappointed, we had 3 hot chocolates and a coffee, all were stone cold and the coffee was bitter and left a strange after taste.
The toilets are filthy.
I won't be returning.

May 6, 2024
Unprompted review
Rated 1 out of 5 stars

We have been regular customers of the…

We have been regular customers of the cornish bakery but on April 18th we visited there cafe in Sidmouth and the pastys were a third smaller than usual and the only meat content was a lump of grisal on pointing this out to the staff i was told to contact head office this i did and got fobbed off saying i was a liar This response has left me very upset and i will never use them again.So beware if you want a decent pasty dont go to the cornish bakery as you will very dissapointed.

April 16, 2024
Unprompted review
Rated 3 out of 5 stars

Food and coffee was nice

Food and coffee was nice, however some of the tables were a little messy and not cleared straight away. We were sat by the kitchen and was watching the chap cutting the tomatoes and onions and dealing with other food he had on thin gloves but was texting and using his phone and then touching the food is this not a bit un hygienic I though so. Other than that quite a nice place for a quick snack

April 13, 2024
Unprompted review
Rated 1 out of 5 stars

The cornish bakeries gone down hill.

I don't usually review places but ive come to The Cornish Bakery South Wold multiple times and don't get me wrong when I first started coming the atmosphere was great and the service was really good. But today I have to say I was really disappointed I brought a selection of bakery items and three drinks. The food was delicious but I was appaled with the drinks the strawberry milkshake and pink lemonade had a really disgusting syrup in them and were heavily overpriced. The coffee was TINY and hardly hot. But I could of overlooked all of this but the way the staff treated their customers was appalling their wasn't a smile in the place they were sharp, no please or thank you and were really patronising with the other customers when they tried to pay with cash. I will not be coming again.

April 9, 2024
Unprompted review
Rated 3 out of 5 stars

Underwhelming…

Really liked the look of their products but regrettably they didn’t live up to expectations. Hardly any Brie in the dry Brie & Cranberry brioche. Pretty tasteless bred pudding. Not much filling in the apple rhubarb and custard pastry which was dry with too much pastry. And they don’t take cash

March 17, 2024
Unprompted review

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