TheCostumeShop.ie Reviews 

4,055
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, with many packages arriving the next day or even within hours of placing an online order. Consumers also highlight the impressive quality of the costumes and the helpful, efficient support staff who make the entire purchasing process completely smooth and stress-free. Some reviewers were not happy with receiving faulty or damaged items, expressing significant frustration about having to cover the expenses for return shipping. A few consumers also noted occasional issues with incorrect sizing or items falling apart unexpectedly during use.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, highlighting exceptionally prompt and reliable shipping... See more

Product

Users describe positive interactions with product quality, noting that items are great, well made, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are great value and... See more

Order

Consumers find order satisfaction to be high, frequently praising the remarkably fast and prompt delivery... See more

Service

Customers report extremely positive experiences with the fast and reliable service provided by helpful staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing shop. Repeat customer here! Great value on costumes & each costime i have bought has been of high quality. My order arrived within 24 hours, three days quicker than I expected. I am happy t... See more

Rated 5 out of 5 stars

Great experience with the CostumeShop! I ordered stuff for Halloween a week out and they had guaranteed shipping which arrived in 3 days. Unfortunately one of the items was missing, looks like the p... See more

Rated 5 out of 5 stars

I wasn’t happy with the size and style of my first order. Reordered and accidentally ordered two. long story short the double order came and was perfect I sent back both others and within 3hrs of my t... See more

Rated 5 out of 5 stars

Spooktacular service! Aisling was absolutely amazing—so friendly and super helpful from start to finish. She made finding the perfect costume a total treat (no tricks here!). The quality was fang-tast... See more


Company details

  1. Costume Store

Written by the company

Ireland's Biggest Selection of Costumes & Fancy Dress Costumes. 100% Satisfaction Guarantee on all Fancy Dress Costumes! And big online Discounts. www.TheCostumeShop.ie


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,055)

365 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So quick!

Ordered and collected costume in same day, click and collect so handy and costume great quality!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

The lady in the counter in Portlaoise…

The lady in the counter in Portlaoise was very kind and considerate. I was buying a costume for my client with ID. Then I was not able to order before we arrive in the collection area, but she consider me even though I only showed her my ID. I ordered online with her help. After 10 minutes she handed me my order. Very considerate.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Costume order

From the time I ordered the costume for my little boy, it was excellent service to have it in my hand the following day.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I made a very last minute order for Halloween. Unfortunately, what I ordered turned out to be out of stock but I was notified quickly that I could choose something else. I chose an alternative costume and received it the next morning. Amazing customer service - I will definitely order again in the future.

October 28, 2025
Unprompted review
Rated 4 out of 5 stars

Super quick delivery

Super quick delivery. Costume exactly what my daughter wanted. Only deducting a star as it could have been bought elsewhere for half the price!!! Only realised after it had arrived.

October 29, 2025
Unprompted review
TheCostumeShop.ie logo

Reply from TheCostumeShop.ie

Hi Erica,

We’re delighted to hear your daughter loved her costume and that delivery was super quick!

We do our best to offer great value along with fast dispatch, genuine licensed products, and reliable service — but we really appreciate your feedback.

While certain other chinese based websites may have similar items to ours, the quality is not always the same high standards that our products meet.

Thank you for shopping with us, and we hope to see you again soon!

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