TheCostumeShop.ie Reviews 

4,055
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, with many packages arriving the next day or even within hours of placing an online order. Consumers also highlight the impressive quality of the costumes and the helpful, efficient support staff who make the entire purchasing process completely smooth and stress-free. Some reviewers were not happy with receiving faulty or damaged items, expressing significant frustration about having to cover the expenses for return shipping. A few consumers also noted occasional issues with incorrect sizing or items falling apart unexpectedly during use.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, highlighting exceptionally prompt and reliable shipping... See more

Product

Users describe positive interactions with product quality, noting that items are great, well made, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are great value and... See more

Order

Consumers find order satisfaction to be high, frequently praising the remarkably fast and prompt delivery... See more

Service

Customers report extremely positive experiences with the fast and reliable service provided by helpful staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing shop. Repeat customer here! Great value on costumes & each costime i have bought has been of high quality. My order arrived within 24 hours, three days quicker than I expected. I am happy t... See more

Rated 5 out of 5 stars

Great experience with the CostumeShop! I ordered stuff for Halloween a week out and they had guaranteed shipping which arrived in 3 days. Unfortunately one of the items was missing, looks like the p... See more

Rated 5 out of 5 stars

I wasn’t happy with the size and style of my first order. Reordered and accidentally ordered two. long story short the double order came and was perfect I sent back both others and within 3hrs of my t... See more

Rated 5 out of 5 stars

Spooktacular service! Aisling was absolutely amazing—so friendly and super helpful from start to finish. She made finding the perfect costume a total treat (no tricks here!). The quality was fang-tast... See more


Company details

  1. Costume Store

Written by the company

Ireland's Biggest Selection of Costumes & Fancy Dress Costumes. 100% Satisfaction Guarantee on all Fancy Dress Costumes! And big online Discounts. www.TheCostumeShop.ie


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,055)

365 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Irish owned, online costume shop - highly recommend

⭐️⭐️⭐️⭐️⭐️

Absolutely fantastic experience with The Costume Shop in Portlaoise! 🇮🇪

The selection is massive — costumes for every occasion imaginable, from themed parties to fancy dress events. The quality is excellent, especially for the price point, and everything arrived exactly as described.

The staff go above and beyond — incredibly friendly, helpful, and quick to offer advice on sizing, accessories, or style ideas. Whether ordering online or collecting in person, the whole process is smooth and hassle-free. I also loved the flexible options for delivery or collection, and the fact that they stay open until 8pm during the week is such a bonus for anyone with a busy schedule.

It’s clear this Irish-owned business really cares about its customers. I’ll definitely be back for future events — can’t recommend them highly enough! 🎭🎉

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

The item was not packaged well so…

The item was not packaged well so broken on delivery.

October 25, 2025
TheCostumeShop.ie logo

Reply from TheCostumeShop.ie

We’re really sorry to hear your item was damaged in transit — that’s not the experience we want for any of our customers.

Please contact our customer care team through contact form link or our website with your order number so we can arrange a quick replacement.

We’ll also review the packaging with our dispatch team to ensure it doesn’t happen again.

Rated 5 out of 5 stars

Great customer service, fast shipping

I wasn’t happy with the size and style of my first order. Reordered and accidentally ordered two. long story short the double order came and was perfect I sent back both others and within 3hrs of my tracked return being delivered I had a refund. Great customer service and fast shipping can’t be faulted.

October 25, 2025
Rated 1 out of 5 stars

Poor after sales service

Edit- We discovered the ear muffs were also torn BEFORE he wore the costume hince him not being able to wear them as part of the costume so saying that you can’t replace them as they were worn is untrue.
The Soldier/skeleton costume I ordered was the worst I ever had literally fell apart at every seam! When I noticed the knee pads torn I contacted them and they replaced the knee pad. When my son put the costume on for the first time for Halloween we noticed more bits torn and broken. I contacted the company again and they said because it was passed the “14 day” returns they would not help in any way. Nothing about the product being not fit for purpose!! So be careful to check EVERYTHING before this 14 day period! Really unsatisfactory

October 23, 2025
Unprompted review
TheCostumeShop.ie logo

Reply from TheCostumeShop.ie

Hi Claire,

We’re really sorry to hear that you were disappointed with your costume, especially after looking forward to Halloween. We did replace the knee pads straight away when you first contacted us, and we always want customers to be happy with their purchase.

Unfortunately, once a costume has been worn and used for its intended events, we’re unable to accept it back post Halloween and outside the returns period — this policy is in line with Irish and EU consumer law for seasonal and personal-use items.

Please reach out again via our contact form or “our website” with your order number and photos of the issue so our customer service team can review whether there’s anything further we can do to help or if we can replace further parts of the costume.

Rated 5 out of 5 stars

Very fast delivery with express…

Very fast delivery with express delivery checkout. Within 2 days. Great quality and the small size is as described but quite generous in size aswell which was perfect for the occasion. Will definitely order again in the future. Thank you.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Speedy service

Extremely fast delivery, very reliable, easy to follow website... would definitely recommend it to friends

October 24, 2025
Unprompted review

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